Customer has no heat: found furnace showing error code of E-270 soft lockout - maximum number of retires exceeded- no flame correct sensed i reset the furnace while inspecting system found that the gas valves was in the off position and air tubing was disconnected i turned the gas valve on and connected the gas tubing the furnace was reset and system tested- the igniter glows up and the furnace fires but went off after just seconds and no flame detected i inspected the flame sensor and found the wire pinched and grounded out going into the cabinet the wire was adjusted and inspected and is no longer pinched the syste was tested (5) times after and normal operations each and every time explain all findings to customer- system is back up and running the HSI was ordered and we will return to install once it arrives View visual findings from this job here - https://visionshare.xoi.io/?id=XA-213F-44D278EEC83A415EAA1FBBC5A65B1CE9