Today I arrived on site Initial Assessment: Determined the AC system was not working due to a full secondary drain pan. Problem Identification: Located the source of the issue: the EZ-Trap was clogged. Resolution: Cleared the clog in the EZ-Trap, resolving the drainage issue. Upon arriving at the property, the client explained to me that she noticed that the secondary drain pan was full of water. I proceeded to verify the tstat. The tstat had no power. I proceeded to check the AHU in the attic. I found the secondary drain pan full of water. I explained to the client that this water must be removed from the drain pan so that the pen switches return to normal and close the circuit. I presented him with the cost to remove the water from the drain pan. The client denied the proposal. The client said that she will remove the water herself. I ran water in the primary drain pan and checked for water leaks. The primary drain pan had no water leaks. I ran water into the condensate pum