The customers home and greeted him at the door. Spoke with the customer about the current issue he was experiencing customer states used more auxiliary heat and higher electric bills over the winter. Turn system to cooling went into the crawlspace. Blower amperage was clean and drain safety preventing outdoor from running. Found heat pump outside not running confirmed high-voltage power with a low-voltage call from thermostat. Found system out on low pressure completely flat. Found a hole in the common suction line from high voltage wire rubbing against also found 3/8 liquid line service valve was leaking as well and repairs needed customer set an appointment later this evening with our MOD. Created repair estimate while on site uploaded pictures and videos and return system to service