Upon my arrival today, the customer greeted me at the front door. He expressed to me that he did not want the maintenance done today. He was confused by what I was doing here today. He thought that we were the company that installed his new system. Which we are not. He ended up finding out that it was total comfort. he just had another Maintenance two months ago. He called the office while I was here today. The office informed him that he would have to pay the maintenance fee for today. The customer was unhappy about this, but allowed me to perform the Maintenance for him today . His words saying that he wasn’t going to pay for something and get nothing during my inspection today. Everything checked out good. It is a brand new ream system. I did give the customer the option for a membership and some search protectors. The customer was very uninterested at this time. All other information is in my check sheet. The customer does not want us contacting him anymore.