Gregg was very knowledgeable and very helpful trying to get our little dilemma resolved. He is a very good technician and I would highly recommend him.
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Arrived when expected. Quickly diagnosed trouble and offered alternatives to repair or replace. Was able to repair unit the same day.
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I am very pleased with the excellent service and the speed with which the job was completed. Everyone I have met has been very helpful and professional. Josiah was very helpful and got the job done quickly. Would highly recommend Moon Air to anyone.
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Jack was very knowledgeable and thorough with his job. He was very friendly as well, it was great to have him take care of my cooling systems and have them ready for summer.
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Punctual knowledgeable courteous and friendly technicians. Would highly recommend both of them !
Response from Moon Air Inc.:
We thank you for sharing your positive experience! It made our day.
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Very friendly and answered all questions so that I could understand. Thorough and helpful
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Justin and Omar worked diligently to install our new HVAC system in one day. All work was neat and thorough. Very professional.
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Clay found that the replacement part was damaged and went above and beyond to have another unit brought to him as he and his partner continued to work. The new unit was slightly larger so he had to make modifications for it. He is obviously very knowledgeable and customer oriented.
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Did ac cleaning voltage enhancement system read within factory spec electrical connections are tight curls and fla read within factory specs changed filter getting a 20 degree delta t checked drain voltage Mhmmm system read within factory spec checked evaporator coil
1st floor unit getting a 25 degree delta t changed filter supplied by customer. checked evaporator coil, blower, are clean electrical connections are tight cleaned drain line checked coil for leaks condenser coil is clean electrical connections are cruder voltage enhancement system read within factory specs. 2nd floor unit evaporator coil is clean blower is clean getting 22 degree delta t. Changed filter supplied by customer. Electrical connections are tight checked voltage gateway and voltage enhancement system read within factory specs operation normal at this time operation normal at this time
Replaced bathroom GFCI, fixed issue with ground on bathroom exhaust fan. All issues resolved.
WO-TNFR248289 Replaced main electronic control circuit system and replaced voltage enhancement system checked and tightened any loose spade connectors test ran system checked operation. Heat rise 53 degrees. System is functioning as intended at this time
Found fault in pressure switch relay is bad need to be replaced. Checked exhaust removal system factory specs 2.8amps actual 2.45amps Checked condensing furnace condensate drains are draining. Will need to replace electronic control circuit system
Still having issues honewell yeah support is working on it on there end and going to give me a callback. Not a call got information for tech support talked with customes internet service provider changed bandwidth to 5.0 for thermostat and it is connected
Basement Furnace cleaning: heat rise was 49. Air filter system was clean and recently changed out by customer. Air movement system was dirty so I cleaned off with wipes as best as I could. All wiring was clean and secure. Flame sensor system was clean and clear of all debris. Flame gateway system was clean and clear of all debris. Cleaned off inside and outside of indoor unit. System was up and running at normal operation at the end of the visit.
Heat Pump Outdoor Unit does not shut off, checked system and found that the outdoor gateway has failed, installed replacement and test ran, compressor run load amps factory spec 21.1, actual 12.8, outdoor fan full load amps factory spec 1.1, actual 1.1, voltage enhancement system factory spec 55/5, actual 55.1/5.1, 78 suction 290 discharge, possibly slightly low on coolant, no leaks found. WO-TNFR237114
Furnace cleaning: heat rise was 49. Air filter system was clean and recently changed out by customer. Air movement system was clean and clear of all debris and signs of concern. All wiring was clean and secure. Flame sensor system was clean and clear of all debris. Flame gateway system was clean and clear of all debris and signs of concern. Cleaned off inside and outside of indoor unit. System was up and running at normal operation at the end of the visit.
Did oil club service changed nozzle and filters air filter is fine cad cell is clean ignition system is fine operation normal at this time found thermostat is not connecting to wifi will need to replace will need to return
Returned and replaced fuel line on furnace. Installed CO monitor with built-in gas detector. Installed electric air cleaner. Operation normal at this time.
Performed club clean on ductless mini split 5 indoor evaporators one heat pump condenser. Washed all filters cleaned and flushed drain line cleaned coils, spray outdoor coil with water only. Wiped down outdoor unit checked all electrical wiring connectors are tight and secured. Checked each evaporator for any error codes, secured cover on outside wall. System is performing as intended at this time
Heat rise 33 degrees. Changed air filter. Clean indoor fan. Cleaned burner system and flame safety system. Heat exchanger is good. Temporarily fixed two gas leaks on furnace. We will return with new parts. Indoor voltage system reads 7.6uf rated for 7.5 and is within factory spec.
Club Rejuvenation: heat rise was 56. Checked filter which was dirty so I changed out with customers extras. Checked air movement system which was clean and clear of debris. Checked all wires in electrical compartment which were all clean and secure. Checked all tubing which was clean and clear of debris with no signs of concern. Checked flame gateway system which was clean. Checked heat sensor system which was dirty so I cleaned with proper tool. Checked heat movement system which was clean and clear of debris with no signs of concern. Cleaned off inside and outside of indoor unit with proper cleaner and wipes. System was up and running at normal operation at the end of the visit.
