Response from Moon Air Inc.:
We are so glad to hear that you had a good experience..
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Great service, quick and helpful
Response from Moon Air Inc.:
We are incredibly grateful that you took the time out to leave us a 5-Star review.
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I’ve come to expect great service from Moon Air, today was no exception. Liz was courteous, knowledgeable and trustworthy. He took the time to explain each detail of the routine maintenance performed, made recommendations for the most cost effective approach to replacing part of our system that is due for replacement and even contacted the existing manufacturer to see if anything was still under warranty. This level of service is extremely rare today and why I stick with MoonAir. Highly recommend both Koz and this company. Shop local!
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Jack the service technician was polite, friendly and very professional. He was very knowledgeable and very respectful. We would highly recommend Jack for your service technician.
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Mike did a wonderful job cleaning my air conditioning and getting me ready for the summer.
Response from Moon Air Inc.:
We are happy to hear your seasonal hvac maintenance went so well! Thanks for sharing your experience with us!
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Had a problem with my heating system on a Sunday. Called Moon Services and there was a technician at our house within an hour. That's is what I call great service.
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Duct cleaning: cleaned off all supply and return vent covers. Cleaned inside each supply and return vent. Cleaned both supply and return trunks. Cleaned both outdoor and indoor coils with proper cleaner and wipes. Cleaned indoor fan with proper cleaner and wipes. System is working a normal operation at the time. Changed filter out customer supplied. Fogged and sanitized duct system. Installed drain pan treatment. Treated drains with drain cleaner.
Leak searched indoor heat transfer system and found no leaks. Gave estimate for duct cleaning.
Warranty, made adjustments to the indoor system, replaced UV bulbs
Club service heat pump, compressor run load amps factory spec 14.1, actual 9.1, outdoor fan full load amps factory spec .7, actual .6, voltage enhancement system factory spec, 40/5, actual 38.9/4.9, within spec.
customer is renewing her gold club plan with amanda
Performed club cleaning rejuvenation checked exhaust removal system factory specs 2.8 actual 2.66amps, Hot surface ignitor .56. flame sensor 2.1, air movement system has ECM motor,blower wheel is clean and spins freely with no obstruction.Heat rise 46 degrees , replaced 16X20X1 air filter provided by customer . Inspected exhaust piping found no leaks. Checked all electrical wiring connectors and harness are tight and secured. Heat transfer media coil system is clean, inspected gas line found no leaks. System is functioning as intended at this time, System is running at end of cleaning.
WO-TNFR247340, warranty replacement of water pressure control, purge air from system.
Warranty, noise from system, no pressure in the system, need to return and replace the indoor pressure reducer valve.
Plan to take tonight to decide which option they want and they will call me back
Basement Furnace cleaning: heat rise was 65. Air filter system was clean and recently changed out by customer. Air movement system was clean and clear of all debris and signs of concern. All wiring was clean and secure. Flame sensor system was clean and clear of all debris. Flame gateway system was clean and clear of all debris. Indoor voltage enhancement system was running at 2.8uf. Factory spec is a 5uf so I’m giving an estimate on this as well as having a field supervisor out. Cleaned off inside and outside of indoor unit. System was up and running at normal operation at the end of the visit.
Heat rise 35 degrees. Air filter was changed recently. Static pressure is .82 inWC. Combustion chamber has no areas of concern. Coils have no leaks. Cleaned indoor air circulation system. Performed gas leak search on furnace and found no leaks. Found that the combustion drainage system is leaking water iupper furnace compartment causing the Metal to rust. Also found that the exaust removal system has is pulling to many amps. Rated for 2.8 amps actual is 3.2 amps due to bearing failing in the motor. Outdoor Refrigerant pumping system has high electrical resistance casing electrical connections to become burnt. Do not recommend any repairs at this time due to age of indoor and outdoor system.
1st floor Furnace cleaning: heat rise was 63. Air filter system was dirty so I changed out with customers extras. Air movement system was clean and clear of all debris and signs of concern. All wiring was clean and secure. Indoor voltage enhancement system was running at 7.7uf. Factory spec is a 7.5uf. Outdoor voltage enhancement system is running at 44.6/4.8uf. Factory spec is a 45/5uf. Voltage gateway system was clean and clear of all debris and signs of concern. Cleaned off inside and outside of indoor unit. System was up and running at normal operation at the end of the visit. 2nd floor Furnace cleaning: heat rise was 55. Air filter system was dirty so I changed out with customers extras. Air movement system was clean and clear of all debris and signs of concern. All wiring was clean and secure. Indoor voltage enhancement system was running at 9.6uf. Factory spec is a 10uf. Outdoor voltage enhancement system was running at 33.9/4.7uf. Factory spec is a 35/5uf. Voltage gateway sys