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Dawson was quick to diagnose my issue and quick to fix. Super nice dude as well.
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We can't say enough great things about our experience with Cody B! He recently completed a big 4 day project at our house and truly went above and beyond. From start to finish, he was hardworking, incredibly nice, and always made sure to check in and communicate clearly every step of the way. He was fair with pricing, super knowledgeable, and you could tell he genuinely cared about doing the job right and looking out for us. It's rare to find someone who combines professionalism with that level of care and integrity — but he’s the real deal. If you’re looking for someone who knows what they’re doing and treats your home like it’s their own, this is your guy. Can’t recommend him enough. He’s the man!
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Needed to replace old outdoor faucet suddenly and Matthew from Chen plumbing did it along with another copper pipe repair quickly and professionally. My only regret is that he couldn’t replace the drywall nor recommend a company to do so.
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We had water leaking from our front yard after a freeze. We expected a big price tag and lot of digging in the yard (maybe after it thawed a few days later). We were very pleased that Juan opted to do a full investigation of our pipes as they entered and exited the house and meter. He found an old unused irrigation line and checked that without any digging! The problem was solved in an hour, he capped it to prevent further issues, and the cost was a fifth of what we feared. We were very grateful and impressed by his professionalism. The company themselves were responsive, understood the urgency, and were easy to schedule with. They even sent a picture of the technician coming out so we felt secure when he arrived.
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Dawson was very knowledgeable and professional. Outside of the work he and Chen Plumbing completed, we also discussed various future projects I want done and pros and cons of different options. Highly recommend them for your plumbing needs.
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On time, knowledgeable, courteous, and did a great job. I'd be glad to have them back at my house again.
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Cody was professional, clean, and explained things, and performed the work. Took time to pre-plan the fittings before cutting in, minimizing my downtime. Took pictures along the way and walked me through them in the end.
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Matt was great. Knowledgeable and answered all my questions.
Response from Chen Plumbing:
We're so glad you had a positive experience with us. Thank you for your kind words and support.
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Max did a thorough, efficient job. We are so pleased with his work. Max went above and beyond for us.
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It was a simple solution to a puzzling problem where no water was coming out of the shower. He figured it out quickly and got everything working in no time flat.
Response from Chen Plumbing:
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
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Leak at the gap from kitchen sink to undermount counter top. Customer will apply caulking himself. No other leak found. No access to water heater, door locked.
Upon arrival customer stated they were listening the house for sell and list of things they wanted done. Gave customer estimate. Customer approved estimate. I started with the whole hose shut off and prv. I cut out the old ones and installed the new ball valve and prv. While I had the water off I also installed a 1/2 ball valve for a ice maker line and installed a new thermal expansion tank with a mounting bracket . As well as install two stops in the laundry room for the sink they were adding in. I also installed a new hose bib while the water was off. I turned the water back on and tested everything thing and set the pressure to 65 psi. Then I took out old soft copper line for the stove and for the water heater and installed track pipe and two new gas valves. I relight the water heater and make the sure the stove worked. Tested all systems and all systems are working properly with no leaks or issues.
Remove old water heater, and hauled away. Furnished and installed new 50 gallon gas heater with new tank shut off and thermal expansion tank. Install drip pan under heater. Tested all connections and no leaks were present at this time. Cleaned up work area.
Customer said that in master bath shower wasn’t staying hot and also that showerhead had bad pressure. Also lavatory faucet, hot side was low pressure as well. Customer quote to take apart, lavatory faucet and expect and also replace car cartridge on shower valve and clean showerhead. Customer approved. I went ahead and replaced cartridge and tested now. Shower is working as it should. Took off showerhead and cleaned and pressure is better than what it was. Cleaned buildup in supply line on cold side for lavatory and pressure is better. Cleaned up work area.
Checked shower drain leak , found incorrect installation need repair , quoted job
Left quote to repair gas line underground and repipe back through foundation wall with a sleeve and shut off valve inside the house to isolate and test repair.
Flushed tankless water heater with calcifree tankless flush solution, rinsed clean before firing it back up and confirming proper function. No further issue at this time.
Replaced a disposal with customer supplied today
Price is to run new hot and cold lines to under kitchen sink from crawlspace with new stops to eliminate galvanized piping running to stops for kitchen and dishwasher. Some cutting and drilling is necessary for install. Chen Plumbing isn’t responsible for these repairs. 7/21/25 Returned and cut copper lines below floor. Ran new pex lines into the kitchen cabinet with new stops. Reconnected the hot and cold lines for faucet to the existing faucet. Cut out old saddle valve that was leaking and glued hvac condensate line back together as a courtesy for the customer.
Premium Kitchen Faucet Install (Faucet Included): Expert installation or replacement of a Chen supplied PREMIUM kitchen faucet, including connection of hot and cold water supply lines. Chen Plumbing will provide and install new flexible, metal-braided supply lines if necessary. If the faucet includes an accessory such as a side sprayer, pull-down sprayer, or soap dispenser, these will also be installed as part of the service (if compatible with the existing sink or countertop setup). Basket Strainer Install or Replacement For Sink: Install or replace a basket strainer on a kitchen or utility sink. Includes removal of existing strainer (if present), cleaning of mating surfaces, installation of new strainer with proper sealing, and reconnection to drain piping. P Trap Replacement Kitchen/Lavatory 1 ¼” Or 1 ½” Plastic: Removal and replacement of an existing plastic P-trap under a kitchen sink or lavatory. Includes disconnecting old fittings, installing new trap assembly, and checking for
Removed cast iron in basement/crawlspace and replaced with PVC. Ran new drain for kitchen sink and also connected dishwasher drain to disposal. Tested all connections and no leaks were present at this time. Also installed new PRV and main house shut off valve. Cleaned up work area. Water hammer sounds continue. Next step will be used to replace thermal expansion tank.
Drilled through exterior wall into underneath kitchen sink. Cut line and added new branch with isolation valve. Installed new hose bib on back of house. Customer also having issues with dishwasher not draining. Difficult access to cut out p trap and snake line for the dishwasher drain. Disposal drain was having no issues draining, so I recommended we replace the old disposal and reroute the dishwasher drain to the disposal instead. Did this and capped off old drain line. Ran multiple cycles through dishwasher to ensure it was draining properly. No further issue at this time.
Customer stated that there was a leak on cast-iron piping. Gave customer options to fix cast-iron piping. Also, customer mentioned that there was hammering sounds coming from waterline. Tested pressure to home and pressure is at 60 psi and street pressure is about 85 to 90 psi. Send customer this may be a step-by-step and recommended to have PRV replaced first. If customer proceeds with any estimate, there will be a credit of $49 back.
Customer was having issues with two leaking hose spigots. Pricing approved by customer to replace both. Tested with no leaks. Gave estimate for return visit of replacing widespread lavatory faucet in upstairs bathroom. Gave estimate for transition from tank water heater to tankless for future project.
Washing machine cast iron p trap rusted shut. Replaced trap, standpipe, and washing machine box. Tested to ensure proper function. Left quote for water heater as it is from 2014.