Shawn was wonderful! Fixed the problem quickly, and explained everything clearly. Super friendly and professional, would definitely call again. Thank you so much for your time Shawn!
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Second time dealing with Cody and this was better service than the last time, which was already very good. He is knowledgeable, patient and precise. Can't say enough good things about Cody.
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I just want to thank Cody and Chien plumbing for doing a great quick job replacing a faucet and adjusting the heat and water pressure in my kitchen. Very professional service!
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Dawson was quick to diagnose my issue and quick to fix. Super nice dude as well.
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We can't say enough great things about our experience with Cody B! He recently completed a big 4 day project at our house and truly went above and beyond. From start to finish, he was hardworking, incredibly nice, and always made sure to check in and communicate clearly every step of the way. He was fair with pricing, super knowledgeable, and you could tell he genuinely cared about doing the job right and looking out for us. It's rare to find someone who combines professionalism with that level of care and integrity — but he’s the real deal. If you’re looking for someone who knows what they’re doing and treats your home like it’s their own, this is your guy. Can’t recommend him enough. He’s the man!
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Needed to replace old outdoor faucet suddenly and Matthew from Chen plumbing did it along with another copper pipe repair quickly and professionally. My only regret is that he couldn’t replace the drywall nor recommend a company to do so.
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We had water leaking from our front yard after a freeze. We expected a big price tag and lot of digging in the yard (maybe after it thawed a few days later). We were very pleased that Juan opted to do a full investigation of our pipes as they entered and exited the house and meter. He found an old unused irrigation line and checked that without any digging! The problem was solved in an hour, he capped it to prevent further issues, and the cost was a fifth of what we feared. We were very grateful and impressed by his professionalism. The company themselves were responsive, understood the urgency, and were easy to schedule with. They even sent a picture of the technician coming out so we felt secure when he arrived.
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Dawson was very knowledgeable and professional. Outside of the work he and Chen Plumbing completed, we also discussed various future projects I want done and pros and cons of different options. Highly recommend them for your plumbing needs.
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Call for leak in ceiling in dining room. George stated that the leak has occurred sporadically over a year. He also stated that he has used small auger or retrieval tool to remove blockages from this shower in the past when it was draining slowly, including recently. After he removed hair the ceiling stopped dripping. When I inspected the master shower I found that the waste line and tile shower line are in poor shape. It appears that the seal between the shower and waste line is bad. Due to the nature and condition of the shower pan and tile, it will likely need a new shower pan. Today repairs were declined, and George wanted an opinion on what would cause this type of damage in order for them to decide which route to take for repairs and replacement.
Call to replace hose spigot. Met with Thomas and he would like a dripping hose spigot replaced. I removed failed spigot and installed new hose Bibb and added a shut off valve. Also added shut off valve to exposed copper pipe for side spigot.
Came out for toilet making a weird noise. Found the stop valve was worn out and wasn’t fully open. Toilet had worn out internals. Customer elected to replace the toilet with an Elongated chair height bowl. We replaced the stop valve and toilet. When going to turn the water on I noticed the PRV had a slowly rusty leaking coming out of the top stem and bell. Customer elected to replace this as well. Installed new 1” Watts 25 AUB PRV. Adjusted PRV to match original pressure in the house. Left quote for water heaters as they are 12 years old.
Left quote to repair/replace water service. PVC water service has broken inside the foundation wall. Also left quote to replace the water heater as it is 10 years and has visible signs of a past slow leak.
Customer has a rhythmic metallic sounding click in the wall by kitchen, usually late at night. Based on questions discussed with the customer, it doesn’t appear to correlate with direct water usage of any kind. Performed a pressure check and drop test for the prv. Pressure sits around 65 psi, but a lavatory faucet drops the pressure down to 50. Customer had questions about greening on the copper pipes in the basement. Pointed out areas in the middle of copper lines with spotting and explained they are potential leak point in the future. Left a quote for a Flo by Moen and a new PRV based on these first two observations. The tankless unit has a recirculation tee upstairs. When water is heating over night to recirculate it is likely causing thermal expansion in the home. This can lead to the clicking noise that was observed and recorded by the customer. Left a quote to install a thermal expansion tank also.
Looked at all the faucets with a thermometer to determine what the temperature of the water is. Looked at 7 faucets and they read between 125-130 f* there are no problems that I can see.
Today we arrived with main line blockage issue , we removed toilet in hallway , use 100 feet snake cleared blockage , after we cleared line , we did camera inspection found blockage was related to old cast iron pipe and customer flushed lots wipe down the line , pipe need replacement with pvc
Customer had a toilet with a loose trip lever, slow filling toilet, and a failed stop valve. Diagnosed that the washer in the stop had disintegrated and stopped up the fill valve and supply line causing a slow filling toilet. Replaced the stop, supply line, fill valve, flapper, and trip lever to correct the issue. Tested all work to ensure proper function and no leaks, none were found.
Customer had stoppage affecting kitchen sink drain line attempted to drop trap and run small machine, but was unable to clear found 3 inch cleanout in ceiling in basement below removed cap ran machine was unable to clear. Will need to bring Jetter tomorrow to further attempt to clear line.
Use auger to attempt to clear toilet stoppage. Customer stated that there was a toilet that was backing up and only the toilet that was backing up. Stated to customer that the first step to attempt to clear stop will be using a toilet auger and customer agreed. Went ahead and ran auger through toilet and got stoppage cleared. Tested toilet by flushing multiple times and now the toilet is flushing as it should. Also noticed that toilet was rocking. Also water heaters from 2016 coming up on 10 years of age. Will send estimate to pull and reset a toilet and replace water heater.
Customer have low water pressure in the master bathroom shower we had came out to take a look at this issue again previous plumber cleaned out the showerhead from all debris however, backed up again with debris, causing the low flow doesn’t seem to be a cartridge issue but more on the long lines of the shower arm, considering it is so long the debris getting stuck in the line, causing calcium buildup, and stale buildup in the shower arm and head. What I recommend is to replace the shower arm in head with a brand new one see if Delta will warranty it if not, buy it and install it.. as for the sewer smell I was unable to smell anything in either bathrooms, the master and or the guest hallway, water closet. I had mentioned if it persists and continues to give us a call back and we will do something else to find the issue.
Dishwasher installed by reliable not functioning properly. Found drain hose loop to be issued and drain plug on disposal not removed causing dishwasher to backflow into washer. This caused an error code and water to get within washer. Removed washer and then disassembled parts to get to moister sensor. Dried washer throughly and dried sensor in washer. Also found water valve to washer to be off. Valve is failed still allowing water to service washer. Turned on water and replumbed washer. Turn on washer and checked for leaks and proper function. Customer will have reliable return to mount washer.
Customer wanted quote on water heater replacement. Will call back with decision.
Replaced master delta shower cartridge with customer supplied parts
Call for sink backup upstairs in master bathroom. Used drill auger to remove hair buildup and sink is draining well. No other issues at this time. When performing pressure test the gauge gave an unusual read and broke the gauge. I checked pressure and flow in home and it appears normal. Prv is only 3-4 years old. No indication of high pressure at this time.
