Shawn is extremely knowledgeable and provides great customer service!
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We had water leaking from right by our meter all day yesterday. The county didn’t make it out until 7:15pm to tell us it wasn’t in their purview. We frantically called TE but the soonest they could come was the next morning (after water had already been flowing all day). Luckily, Tim Chen responded and made it out to us within a a couple of hours of us contacting him. He resolved the issue within an hour or so. It was late and we were so grateful that he came out to take care of it instead of leaving it gushing all night. We will definitely stick with them for future plumbing needs.
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We had an apparently hard to fit bathtub pipe and multiple plumber visits had us buying several different replacement tub spouts, none of which would work. Finally, Tim Chen came out and fixed it with the original hardware. We can finally shower and can return the other three items for a refund! Woo hoo! Thanks, Tim
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Chase and Christian did a great job and very quickly. Much appreciated.
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I love Chen plumbing. They are always friendly and do an amazing job. Thank you!!
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I have always been pleased with Chen Plumbing- and today was another great experience. Professional, courteous, and informative every step of the way.
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Tim did a great job working the problem and getting to a solution.
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Great timely service. Technicians were polite and friendly.
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Cody A. worked for 2 days to fix our plumbing issues. Knowledgeable, professional and courteous. Extremely pleased with service and communication provided by Chen Plumbing.
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Kevin was on time (on Sunday morning) and did great work even though the pipes were stubbornly clogged. Very happy with his work.
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Call for toilet running. Discussed repair options and Mr. Robert elected to replace fill valve and flapper. During repairs however, I found that the flush valve gasket was deteriorated and also allowin*water to pass through. I spoke with Robert and explained the new findings. We removed the tank and rebuilt the entire toilet tank. The first flush valve tank to bowl gasket was not sealing properly and caused me to have to remove the tank and replace with another gasket. Due to lte hours and for customer service, I rebuilt the shut off valve at no charge. Tested toilet several times. Cleaned around site. Pressure read 50 psi.
3x -Western Toilet 2 Piece 12 inch Rough-In Round Installation: Upgrade your bathroom with our Western 2 Piece 12 inch Rough-In Round Installation service. We will expertly install a new western toilet, complete with a new wax seal, supply lines, flange bolts, and caulking. Please be advised that Chen Plumbing will responsibly remove and dispose of the old toilet unless the customer provides written instructions to Chen Plumbing requesting the retention of the fixture/appliance. Customers acknowledge that once the old toilet being replaced is taken away for disposal, it cannot be retrieved. Warranty: This installation is backed by a 1-year labor warranty, covering our workmanship. Win with Chen members receive an extended labor warranty for a total of 2 years. Installed three round bowl western toilets, two upstairs and one downstairs. All work has been thoroughly tested for leaks and verified operational at time of completion. Informed customer the upstairs master bathroom toil
Customer contacted us regarding multiple leaking toilets . Upon arrival, a diagnostic evaluation was performed, which revealed that the toilets were significantly aged, and no longer cost-effective to repair. The customer was informed of our findings and advised the replacement would be the most reliable solution given the condition and age of the fixtures. Customer approved the recommendation. We are scheduled to return the following day to install And supply three new toilets.
Customer wanted to take a look at a few items gave options for repairs/replacement. Customer also wanted us to dig down to identify material for water service found material to be 1 inch soft copper, which comes through penetration for home.
Call for toilet not flushing well. Arrived and met with Steve. He has a toilet in the basement that wasn’t flushing well. This morning he almost cancelled the call because it appeared to be working, and on the third test flush he noticed irregularities again, as well as water on the floor. Pulled toilet and ran sewer machine and camera to clear line. When pulling toilet we found sewage had built up under the toilet, and some type of worms or pests were massing under the toilet. Cleaned and sanitized as best as possible. Cleared line and inspected with the camera. Found soft tissue blockage. Cast iron in house is in poor condition, and has bellies. I strongly encourage replacing the lines. Toilet flange is not a correct flange, and is some kind of remedial solution to replacing the flange in the floor. We reinstalled the toilet with existing flange after discussing concerns and risks of leaving this. Steve is aware that the flange is not sealed, and adhesives were required to set t
Checked make sure that copper line is not connect to gas to fire place
Emergency plumbing services, water running out after water meter on customer side , we dug up area after meter , found problem is from a sharkbite fitting which not supposed use for underground, we cut section pipe , replaced with 3/4 pex b fitting and pipe , tested after repair , no more leaks
Customer did not like the Kohler ADA toilet ( too high ) , we replaced a standard height western toilet at no charge today
Remove existing toilet and haul away. Install customer supplied toilet and repair toilet flange. Customer needed toilet replaced. Gave customer quote to install customer provided toilet and customer agreed. Removed old toilet and hauled the way. Inspected flange and found that flange was broken and recommended to customer to have it repaired. Went ahead and made repair on flange. Set new toilet down and tested. No leaks present at this time. Caulked around base of toilet and cleaned up work area. Would let caulking dry for minimum of 12 hours before use.
Old laundry machine valves leaking upon arrival. Customer states the valves constantly drip and they no longer use them. Gave customer the option to replace it with new valves or capping the old water lines. Gave customer both estimates, customer chose to just cap the water lines. Capped off old water lines and left in the wall. Turned water back on to check for leaks, found no leaks. No leaks upon departure
This job replaced the pressure reducing valve with a Zearn NR 3XLPRVW union it is the only PRV that would fit in its space couldn’t use any other without re-typing it. The customer does not have a meter. The water is shut down by the HOA. He does have a shut off valve, but everything is too close to each other to essentially re-pipe it properly so therefore went ahead and installed the double union PRV there’s no leaks set to 65 pounds For replace the shower drain in the master bathroom on the stall install a new P-trap. However it started leaking so I went back with a new solvent, weld PVC 2 inch P-trap and fix the leak by cutting it out and redoing it essentially once that was installed, there’s no leaks. The customer requested to leave the shower great off Because he will be putting on a different one than the one that oatey supplies. At this time, there’s no leaks customers back by one year warranty parts and labor no further issues at this time.
Call to provide estimate for gas line to fireplace. Arrived and inspected site. Inspection revealed that there is no pressure regulating valve on home. Water volume consistent with galvanized waterline. Likely old galvanized water main from meter to home. Hose spigot relocation is feasible, and I have provided estimate for that work. Gas line installation is possible, and I have provided an estimate for that work. Measurement notes. fireplace from corner. (106”) (229” from corner to gas meter). Fireplace gas line Ice maker line Water hammer in shower, hot side Hose spigot relocate and replace
We were called out today due to clients 7 yr old nat gas water heater leaking out in the basement. So, we replaced the failed water heater with new Rheem pro series 50 gal SHORT nat gas water heater. Old unit was a tall model, and the venting was not acceptable with how tight it was, so a short model was the only option. New unit was installed in a pan with a cap in it per code, and a new ball valve shutoff, new coated gas flex and gas shutoff, new properly supported thermal expansion tank per code, and all new vent pipe to the tie in point. Water was done in copper pipe and propress fittings. Got air out and turned unit on. No issues. 6 yr manufacturer warranty on tank 2 yr labor warranty
For this CUSTOMER, baby shower drain that is leaking into the trap. However, there is some water damage that I would recommend getting taken a look at before we begin work for cutting out the drywall and trying to locate the leak appliable water restoration will be coming out to take a look before we begin work. The pressure reducing valve also needs to be replaced is a doubleunion Cumbraco, I may need to re-pipe and replace the pressure reducing valve with a 25 AV at this time. The customer wants to see what the mitigation company says before proceeding with the replacement of the drain.
