Chen Plumbing customer service from the call center to the plumbers that come out is great.
Overall Experience
Quality
Price
Convenience
My first experience with Chen Plumbing and I’ve been pleased.
Overall Experience
Quality
Price
Convenience
Cody always goes above and beyond the call of duty! He is exceptional and SUPERB!! He saved me from suffering a long day and night!! Service was EXCELLENT!!!
Overall Experience
Quality
Price
Convenience
Simon, our Chen Plumbing plumber, was courteous, informative, and efficient with his assessment and repair to our hot water heater expansion tank. Chen Plumbing responded to our semi urgent situation quickly and courteously! Highly recommend!!
Overall Experience
Quality
Price
Convenience
Very knowledgeable, great work & communications.
Overall Experience
Quality
Price
Convenience
Braulio & his brother returned to my house to work on another issue I was having. They were able to diagnose and fix the problem within minutes. Really appreciate these guys and will be using them in the future
Overall Experience
Quality
Price
Convenience
Matthew was extremely knowledgeable and was able to answer all my questions thoroughly. The service was fast and there was no mess left for me to clean up afterwards. Very happy. Recommend 100%!
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Braulio and his coworker were very knowledge about the plumbing systems and helpful in getting me to understand the issues. Did not pressure me to purchase anything I didn’t want, but carefully explained why certain things would or would not be needed. Would absolutely work with Chen again!
Overall Experience
Quality
Price
Convenience
Juan Diaz he doing very good job we will recommend to our friends he deserves number 10
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Simeon was very professional, courteous and knowledgeable with his work.
Overall Experience
Quality
Price
Convenience
I cannot recommend Chen Plumbing more! Eric Turner was sent out to take care of our job and his customer service and expertise are second to none. He walked us through the problems we were having and took care of everything in a timely manner. He was also able to replace another part for us that hadn’t been updated in possibly 20 years! For all your plumbing needs look no further than Chen Plumbing!
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Customer had toilet clogged in children’s bathroom. Ran a closet auger to free the blockage. Noticed toilet wasn’t filling well and inspected the internals. Noticed the supply line from the fill valve wasn’t seated properly. Adjusted the internals to allow for proper filling in the bowl tested all work to ensure proper function toilet is flushing normally now.
Customer stated that they wanted quotes for a toilet replacement and also hose bib replacement. Also wanted a quote for a sink replacement and gave ball park estimate of $595-$1250. A credit of $49 will be added to any work we do within 30 days.
Gave customer discounted gas line repair and black iron removal for transition from gas stove top to electric. Advised customer on other issues with pressure and water heater leaking. Strongly advised customer to proceed with estimate given today.
Customer had broken handle on widespread lavatory faucet. Installed new widespread lavatory faucet that customer provided. Made customer aware there is no warranty provided on customer supplied parts. Tested all work to ensure proper function and no leaks. None were found. Customer stated that he knew they had a cast sewer line that may need replacement soon. Left price for camera inspection of sewer line from basement cleanout.
Client called us out due to master bathroom shower drain slow draining. While we were on site, client had us check out a couple other plumbing jobs they would like in the near future, like replacing the 80 gal electric tank, with nat gas tankless water heater, and replacing the toilet and pedestal sink in main floor 1/2 bathroom, with new customer supplied toilet and new customer supplied vanity. Today we ran our mini ridgid flex shaft down the master bathroom shower drain to remove all the hair in the drain pipe. Pulled a lot of hair out, then put cap back on and tested. Shower is now draining as it should. NO WARRANTY ON DRAIN CLEANING Customer has a moen flow on the home, showing home wage pressure right around 60 psi. Emailed estimates for the water heater and the main floor 1/2 bathroom toilet and vanity.
Customer had water discharging from the t&p line on 18 year old water heater. Replaced the water heater with a new pan, ball valve, and thermal expansion tank. Connected to existing water, gas, and vent lines. Tested all work to ensure proper function and no leaks. None were found.
Remove old water heater and haul away. Furnish and install new 50 gallon gas water heater with new thermal expansion tank and shut off valve. Also install new Prv and main water shut off valve. Install new fill valve and seal on toilet by kitchen.
Returned and removed the old Rinnai tankless water heater. Installed a new Navien NPE 240A2. Reconnected to the existing gas and water lines. Cut a new tee, thermal expansion tank, and new shutoffs for the hot and cold lines feeding the tankless. Ran the intake inside the crawlspace and ran the exhaust out of the existing wall penetration. Used hydraulic cement inside of the existing gasket for the old penetration and used a shield to partially cover. Tested all work to ensure proper function and no leaks. None were found. #8928
Provided quotes for repairs and to snake upstairs sink drain
Homeowner wanted widespread lavatory faucet replaced in hall bathroom. Found sink draining slightly slow if you filled it up. When doing a small courtesy drain clean The clog got worse and completely stopped up the lavatory drain . Attempted to clear with flex shaft multiple times with no luck Ran flex shaft through roof vent to clear blockage. Replaced homeowner provided toilet seat and hall bath. Replaced flapper in the toilet as a courtesy due to the chain being too short and getting kinked often. Tested all repairs and replacements with no leaks or failures at time of service.
Completed tankless water heater installation in Doraville today. Customer wanted endless hot water and energy savings. Removed old tank unit and installed new Navien tankless system with digital controls. Updated gas line for proper BTU supply and installed new venting system. Chen Plumbing's tankless water heater installation expertise ensures optimal performance. This Doraville home now has instant hot water on demand with lower utility costs.
Customer stated that thermal expansion tank was leaking. Replaced thermal expansion tank and brought up to code. Water heater is from 2005 and recommended customer to have water heater replaced. Will send estimates to do so.
We replaced a leaking 40 gas tank heater with a 50 gas water heater , new expansion tank and pan installed
