Tim was prompt and very professional. He was able to isolate the problem quickly and resolve it. He is now my go to plumber.
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Came highly recommended by several neighbors on FB. Dis nit disappointed. Honest, knowledgeable, approachable
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Chen Plumbing customer service from the call center to the plumbers that come out is great.
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My first experience with Chen Plumbing and I’ve been pleased.
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Cody always goes above and beyond the call of duty! He is exceptional and SUPERB!! He saved me from suffering a long day and night!! Service was EXCELLENT!!!
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Simon, our Chen Plumbing plumber, was courteous, informative, and efficient with his assessment and repair to our hot water heater expansion tank. Chen Plumbing responded to our semi urgent situation quickly and courteously! Highly recommend!!
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Very knowledgeable, great work & communications.
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Braulio & his brother returned to my house to work on another issue I was having. They were able to diagnose and fix the problem within minutes. Really appreciate these guys and will be using them in the future
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Matthew was extremely knowledgeable and was able to answer all my questions thoroughly. The service was fast and there was no mess left for me to clean up afterwards. Very happy. Recommend 100%!
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Braulio and his coworker were very knowledge about the plumbing systems and helpful in getting me to understand the issues. Did not pressure me to purchase anything I didn’t want, but carefully explained why certain things would or would not be needed. Would absolutely work with Chen again!
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Juan Diaz he doing very good job we will recommend to our friends he deserves number 10
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Simeon was very professional, courteous and knowledgeable with his work.
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I cannot recommend Chen Plumbing more! Eric Turner was sent out to take care of our job and his customer service and expertise are second to none. He walked us through the problems we were having and took care of everything in a timely manner. He was also able to replace another part for us that hadn’t been updated in possibly 20 years! For all your plumbing needs look no further than Chen Plumbing!
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Leak search with multiple hole cut , found leak from a 1/2 copper pipe hit by nail , capped two pipes with pro press fitting
Customer basement shower and toilet drain are backing up whenever customer is taking a shower. The drain is bubbling and backing up. I remove the basement toilet to get access to the pipe. Ran a 30 feet of Chain knocker, snake and clear out the blockage. I put in the camera and found that the basement of the house Are feeding into the back of the house septic and then the top of the house is feeding into the front of the house septic. Recommended customer to have both of the septic tank pump.
Under kitchen sink removed old leaking disposal. Furnish and install disposal. Tested and disposal was working as it should and no leaks were present at this time. Customer also mentioned that kitchen sink would gurgle. Recommended first step to replace maintenance valve under sink. Installed new air, maintenance valve and tested. Couldn’t get gurgling to return. Furnish and installed new PRV with new main house shut off valve and also new rear hose bib with new shut off valve. Tested no leaks were at this time and pressure to 70 psi. Also in hallway bath cleaned out here out of tub drain and tested now tub is draining as it should . Cleaned up work area.
Cameron Road mainline sewer from clean out inside of house as well as clean out outside of house found multiple issues with sewer line running outside of house informed customer of what we found and next steps rectify issue. Customer understands leaving line as it is now will more than likely, cause a backup. Inside basement, but we originally thought to be cast-iron leaking was not. There was a slow leak on copper line found more leaks developing on copper line to form customer to replace customer agreed, cut out and replace lines fully pressurized system. Everything is working as intended.
Came out for a high gas bill. After some diagnostic work, I found that water heater t&p had blown and was dumping water outside constantly, causing water heater to constantly run. Water pressure tested at 120 psi, indicating a failed Pressure Reducing Valve. Notified homeowner and gave different options for repairs. Due to water heater being 12 years old, homeowner elected to replace water heater. Installed new Rheem 40 gallon short Natural Gas water heater. Installed new PRV and calibrated to 70 psi. Tested to ensure proper function and a leak free installation. 2 year labor warranty. 6 year manufacturer warranty on the tank. No further issue at this time. Did not install pan as water heater is on slab and had space limitations in the install location. Thank you for choosing Chen Plumbing!
Check kitchen sink leak issue , found cast iron pipe leak inside wall , recommend for reliable restoration to check first then chen plumbing come after .
Shut down water to home and drain down portable water system. Run new three-quarter inch line from front of crawlspace to crawlspace entrance. Install new three-quarter inch pro press ball valve main shut off for home with new pressure valve installation. After pressure valve install customer supply whole home carbon or in-line filter. Pipe in bypass with valve and post water filter valve for service ability. Run waterline back to front crawlspace, and connect onto existing system. Install customer supplied versus osmosis system underneath kitchen sink. Replace basket strainer on left side of kitchen sink that is currently leaking. Rework dishwasher, discharge line into garbage disposal and cap off underneath the sink to create additional space. Magna compact whole house water filter Kind water systems whole home water filter Aqua pure in line filter
Homeowner states that they noticed a small leak coming from a 3/4 Tee above the GWH hot side and called us out to fix the issue. After arriving homeowner greeted me and showed me to the first floor where the GWH is located and I could see a small amount of water dripping from the tee. Gave homeowner a few solutions and he agreed to only fix the leak even tho I explained there would be NO WARRANTY due to the pressure fluctuating more than 20 psi which I explained that isn’t normal and he needs a new PRV as well as a new GWH 13 + years old. He opted to only fix the tee and understands the risk and that we are not held liable for any damage caused by water due to the pressure fluctuating. I turned off the water at the meter and removed the section where the tee was placed and used 2 slip couplings and 1 stop coupling and a new tee. Once I pressed it together I turned on the water and it works properly no leaks or issues and homeowner is satisfied with the service provided.
New pop up drain push type , plunged sink
Customer had a main stoppage. Water was overflowing from toilet on the main floor of the home and flooded into the garage. Opened the front cleanout and didn’t have water backed up to the top. Customer approved pricing for the camera and I ran the camera back from the front cleanout. Stoppage was about a foot behind the cleanout towards the house. Broke the stoppage free with a closet auger and restored flow. Ran the camera and recommended repairing the section of pipe coming from the house and to the cleanout towards eliminate the belly, as well as jetting the main line back into the house due to severely damaged cast piping.
Replace sewer line and repipe cast iron pipe in basement
Removed old toilet and hauled away. Installed customer supply toilet. Tested and no leaks were present at this time. Caulked around base of toilet. Upstairs toilet replaced fill valve and flapper with new supply line. Tested in toilet was working as it should. Cleaned up work area.
Customer stated that they needed help installing disposal due to drain piping isn’t coming apart. Took a look and found that whole drain was all hard pipe and they use silicone to keep it together. Recommended to customer I have drain reworked under kitchen sink. Reworked drain under kitchen sink and installed customer provided garbage disposal. Capped off hold dishwasher drain and plugged dishwasher drain into disposal. Tested work and at this time, there was no leaks present. Cleaned up work area. Water heater is 15 years old and would recommend to replace any leaking occurs. Will send an estimate to do so.
