Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Tim did a great job working the problem and getting to a solution.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Great timely service. Technicians were polite and friendly.
Overall Experience
Quality
Price
Convenience
Cody A. worked for 2 days to fix our plumbing issues. Knowledgeable, professional and courteous. Extremely pleased with service and communication provided by Chen Plumbing.
Overall Experience
Quality
Price
Convenience
Kevin was on time (on Sunday morning) and did great work even though the pipes were stubbornly clogged. Very happy with his work.
Overall Experience
Quality
Price
Convenience
Tim was prompt and very professional. He was able to isolate the problem quickly and resolve it. He is now my go to plumber.
Overall Experience
Quality
Price
Convenience
Came highly recommended by several neighbors on FB. Dis nit disappointed. Honest, knowledgeable, approachable
Overall Experience
Quality
Price
Convenience
Chen Plumbing customer service from the call center to the plumbers that come out is great.
Overall Experience
Quality
Price
Convenience
My first experience with Chen Plumbing and I’ve been pleased.
Overall Experience
Quality
Price
Convenience
Cody always goes above and beyond the call of duty! He is exceptional and SUPERB!! He saved me from suffering a long day and night!! Service was EXCELLENT!!!
Overall Experience
Quality
Price
Convenience
Simon, our Chen Plumbing plumber, was courteous, informative, and efficient with his assessment and repair to our hot water heater expansion tank. Chen Plumbing responded to our semi urgent situation quickly and courteously! Highly recommend!!
Overall Experience
Quality
Price
Convenience
Very knowledgeable, great work & communications.
Overall Experience
Quality
Price
Convenience
Braulio & his brother returned to my house to work on another issue I was having. They were able to diagnose and fix the problem within minutes. Really appreciate these guys and will be using them in the future
Overall Experience
Quality
Price
Convenience
Came out for a back up. Customers basement bathroom was not draining. Septic tank was replaced a few months ago. Opened cleanout and found it was holding water. Ran camera down and located blockage prior to the septic tank. Had to use sewer machine to snake the blockage and clear it. Cleared blockage and inspected location. Did not see any problems in the pvc section. We turned the camera back towards the house and inspected the cast iron under the slab. Multiple partial blockages. Cast iron is very rotted and snagging paper. Sections of the pipe have rotted out and are holding water. Back up will occur again if pipes are not replaced/relined. Gave them referral to zurn to reline the mainlines if desired. Gave quote to jackhammer slab and replace the pipes.
Customer had Reliable out for water damage in the ceiling. Once drywall was removed customer was made aware of a hole on the lead pipe going to toilet. Customer also had questions about slow draining tub. Left quote for flange replacement, and told customer tub looked incorrectly piped, but couldn’t get a full view. Can accurately quote necessary repairs to the tub once the tile is removed and the subfloor is removed in the bathroom.
Replaced two toilets , supply and installed one round , one elongated Kohler Ada highline Arc toilet, replaced a shower with customer supplied at no charge
Customer had a leaking chrome trap under sink on main floor. Made customer aware that replacing the whole waste arm into the wall and reconnecting to the stack is recommended. This is due to the likelihood that copper will leak when cut into repair the drain line. Customer acknowledged the risk and requested repair over whole line replacement. Manually cut the copper water arm under the sink and installed a new pop up and a new trap. Tested all work to ensure proper function and no leaks.
City was already out checking their line. Confirmed through meter read that it isn’t the customers leak.no dispatch fee for members.
This is an email to resend quote to pull and reset toilet with failed flange in upstairs bathroom. Will inspect the flange and give options to repair or replace the flange once we can see the exact nature of the failure and what needs to be done.
Came out for no hot water. Water heater had a puddle of water under it. Was 16 years old. Water pressure tested at 130 psi. Notified homeowner and received approval to replace the prv’s and water heater. Installed a high pressure and standard pressure PRV. Set to 70 psi. Replaced water heater and tested to ensure proper function and a leak free install. Homeowner has a tenant renting their basement. He had a puddle of water in the floor that was coming up through the floor boards. We inspected the entire area as all of the plumbing lines are visible. Ran every fixture we could. No sign of where the leak was coming from. Referred restoration services for the water damage.
Came out to pull/reset toilet. Customer had stop valve for the toilet that was leaking. They said the house has backed up twice recently. Got approval to replace the valve, and pull the toilet to run a camera. Ran camera down the toilet flange. Old cast iron piping under the slab of the home is deteriorated and holding water in some spots. Blockage was much further down the line. Located a blockage under the street at the sewer tap. Confirmed city cleanout by the curb was holding water. Notified homeowner and she contacted county to have them come service the line. Replaced the stop valve and reset the toilet. Left quote options to replace remaining cast iron piping under the slab. Sewer line has been replaced going down to the road already. Tested to ensure a leak free install of the toilet. No further issue at this time.
Homeowners state that the kitchen sink drains are leaking and called us to come replace them with plastic tubular pipe. Upon arrival I was greeted by homeowner at garage door and she explained the situation and showed me the kitchen sink drains. I did my inspection and found that the expansion tank is blown and the t&p line is full of water and couldn’t locate the PRV but did find the main water shut off. I did offer to replace the t&p valve and expansion tank but due to the age of the GWH homeowner wants to wait. She agreed to the investment of new tubular pipe and I began by removing the old chrome pipe which came off in pieces and installed a new p trap and replaced the all the tubular pipe. Once it was all in and properly connected I ran the water and noticed the water comes up both drains some but still drains after shut off the water which homeowner states it’s normal. I suggested replacing the drain and the GWH but since she is retired and on a fix incoming she wants to wait and
Replaced a leaking 50 gas water heater, expansion tank , 4 year’s warranty extension kit installed
Customer stated previous company came out and snaked sewer line, and pulled back roots. Customer wanted quote to have sewer line replaced. Stated to customer First step will be is to run camera to take a look at everything. Customer agreed so I went ahead and ran camera from clean out in basement. Found roots in the line about 28 feet away and couldn’t get past to inspect the rest of line. Also from clean out in front yard ran camera and got into a 6 inch pipe but couldn’t get past a pipe separation. Will send, customer estimates for repairs needed. Cleaned up work area.
Cleared the blockage from basement bathroom to septic tank , found wipe in the old cast iron line caused and negative pitch also found
Replaced two old toilets with western elongated ADA , replaced a lead toilet flange as well
Replaced a toilet upstair with western elongated and new stop valve installed
Price is to do a full rebuild of toilet. See line item details for description. Replaced the trip lever, flapper, fill valve, tank to bowl gasket, and tank to bowl bolts. Recommended replacing galvanized pipe/toilet stop. Customer decline repairing the stop at this time, but approved the rebuild for the toilet. Made customer aware that if there are any issues with the stop, we will have to return to perform quoted work for stop replacement. Tested work to ensure proper function and no leaks. None were found. Customer had already turned gate valve off. Cut off water at the street so the stop didn’t leak since it wasn’t holding. Gave customer a final caution about the age and condition of both the gate valve and galvanized stop. getmyramccall@gmail.com
