Chen Plumbing customer service from the call center to the plumbers that come out is great.
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My first experience with Chen Plumbing and I’ve been pleased.
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Cody always goes above and beyond the call of duty! He is exceptional and SUPERB!! He saved me from suffering a long day and night!! Service was EXCELLENT!!!
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Simon, our Chen Plumbing plumber, was courteous, informative, and efficient with his assessment and repair to our hot water heater expansion tank. Chen Plumbing responded to our semi urgent situation quickly and courteously! Highly recommend!!
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Very knowledgeable, great work & communications.
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Braulio & his brother returned to my house to work on another issue I was having. They were able to diagnose and fix the problem within minutes. Really appreciate these guys and will be using them in the future
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Matthew was extremely knowledgeable and was able to answer all my questions thoroughly. The service was fast and there was no mess left for me to clean up afterwards. Very happy. Recommend 100%!
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Braulio and his coworker were very knowledge about the plumbing systems and helpful in getting me to understand the issues. Did not pressure me to purchase anything I didn’t want, but carefully explained why certain things would or would not be needed. Would absolutely work with Chen again!
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Juan Diaz he doing very good job we will recommend to our friends he deserves number 10
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Simeon was very professional, courteous and knowledgeable with his work.
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I cannot recommend Chen Plumbing more! Eric Turner was sent out to take care of our job and his customer service and expertise are second to none. He walked us through the problems we were having and took care of everything in a timely manner. He was also able to replace another part for us that hadn’t been updated in possibly 20 years! For all your plumbing needs look no further than Chen Plumbing!
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Check kitchen sink leak issue , found cast iron pipe leak inside wall , recommend for reliable restoration to check first then chen plumbing come after .
Shut down water to home and drain down portable water system. Run new three-quarter inch line from front of crawlspace to crawlspace entrance. Install new three-quarter inch pro press ball valve main shut off for home with new pressure valve installation. After pressure valve install customer supply whole home carbon or in-line filter. Pipe in bypass with valve and post water filter valve for service ability. Run waterline back to front crawlspace, and connect onto existing system. Install customer supplied versus osmosis system underneath kitchen sink. Replace basket strainer on left side of kitchen sink that is currently leaking. Rework dishwasher, discharge line into garbage disposal and cap off underneath the sink to create additional space. Magna compact whole house water filter Kind water systems whole home water filter Aqua pure in line filter
Homeowner states that they noticed a small leak coming from a 3/4 Tee above the GWH hot side and called us out to fix the issue. After arriving homeowner greeted me and showed me to the first floor where the GWH is located and I could see a small amount of water dripping from the tee. Gave homeowner a few solutions and he agreed to only fix the leak even tho I explained there would be NO WARRANTY due to the pressure fluctuating more than 20 psi which I explained that isn’t normal and he needs a new PRV as well as a new GWH 13 + years old. He opted to only fix the tee and understands the risk and that we are not held liable for any damage caused by water due to the pressure fluctuating. I turned off the water at the meter and removed the section where the tee was placed and used 2 slip couplings and 1 stop coupling and a new tee. Once I pressed it together I turned on the water and it works properly no leaks or issues and homeowner is satisfied with the service provided.
New pop up drain push type , plunged sink
Customer had a main stoppage. Water was overflowing from toilet on the main floor of the home and flooded into the garage. Opened the front cleanout and didn’t have water backed up to the top. Customer approved pricing for the camera and I ran the camera back from the front cleanout. Stoppage was about a foot behind the cleanout towards the house. Broke the stoppage free with a closet auger and restored flow. Ran the camera and recommended repairing the section of pipe coming from the house and to the cleanout towards eliminate the belly, as well as jetting the main line back into the house due to severely damaged cast piping.
Replace sewer line and repipe cast iron pipe in basement
Removed old toilet and hauled away. Installed customer supply toilet. Tested and no leaks were present at this time. Caulked around base of toilet. Upstairs toilet replaced fill valve and flapper with new supply line. Tested in toilet was working as it should. Cleaned up work area.
Customer stated that they needed help installing disposal due to drain piping isn’t coming apart. Took a look and found that whole drain was all hard pipe and they use silicone to keep it together. Recommended to customer I have drain reworked under kitchen sink. Reworked drain under kitchen sink and installed customer provided garbage disposal. Capped off hold dishwasher drain and plugged dishwasher drain into disposal. Tested work and at this time, there was no leaks present. Cleaned up work area. Water heater is 15 years old and would recommend to replace any leaking occurs. Will send an estimate to do so.
Client called us out today due to a few different water pressure issues going on throughout the home. They recently purchased the home in the last couple months. The master bathroom toilet was loose and the master shower had a constant drip. We replaced the failed single handle shower cartridge with new of same model due to the drip In master shower. Put trim back on and tested, all good there. We were going to have to pull the master toilet regardless to inspect the toilet flange, so client decided to have us install a new American standard toilet in place of the old glacier bay toilet. Shimmed it to make it sturdy, then caulked around the base after testing. All good there, recommend client give it til the morning for the caulk to set up on the toilet. We replaced the low grade plastic house pressure reducing valve with a new dual chamber watts 25aub pressure reducing valve, and replaced the old gate valve with a new ball valve so customer can confidently use in future if needed.
Customer had toilet clogged in children’s bathroom. Ran a closet auger to free the blockage. Noticed toilet wasn’t filling well and inspected the internals. Noticed the supply line from the fill valve wasn’t seated properly. Adjusted the internals to allow for proper filling in the bowl tested all work to ensure proper function toilet is flushing normally now.
Customer stated that they wanted quotes for a toilet replacement and also hose bib replacement. Also wanted a quote for a sink replacement and gave ball park estimate of $595-$1250. A credit of $49 will be added to any work we do within 30 days.
