Matthew was extremely knowledgeable and was able to answer all my questions thoroughly. The service was fast and there was no mess left for me to clean up afterwards. Very happy. Recommend 100%!
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Braulio and his coworker were very knowledge about the plumbing systems and helpful in getting me to understand the issues. Did not pressure me to purchase anything I didn’t want, but carefully explained why certain things would or would not be needed. Would absolutely work with Chen again!
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Juan Diaz he doing very good job we will recommend to our friends he deserves number 10
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Simeon was very professional, courteous and knowledgeable with his work.
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I cannot recommend Chen Plumbing more! Eric Turner was sent out to take care of our job and his customer service and expertise are second to none. He walked us through the problems we were having and took care of everything in a timely manner. He was also able to replace another part for us that hadn’t been updated in possibly 20 years! For all your plumbing needs look no further than Chen Plumbing!
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We had a clogged sink that was kind of complicated. Chen Plumbing is always our go-to bc they're reliable and courteous and they have the best communication too. Highly recommend
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Juan was very professional and took care of our problem efficiently. We will definitely keep Chen’s number for any future issues. Thank YOU so much Juan!!!
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Both plumbers were professional and thorough. They were able to complete the job in timely manner.
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Matthew was the service technician today. He clearly explained all the details of my project and answered all my questions. Highly recommend!
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Shut down water to home and gas to water heater. Drain down portable water system and 40 gallon gas water heater. Once drained detach all lines and remove. Place new 50 gallon gas water heater in pan. Install new three-quarter inch progress ball valve and furnishing install 2.5 gallon thermal expansion tank. Secure to wall. Make all necessary connections and pressurize system slowly. Bleed out all air from new water heater before lighting.
Customer had washing machine backing up into home. Replaced the washing machine box, Ptrap, and horizontal pipe going to cast tee. Reconnected with new washing machine supplies and tested work to ensure it’s draining properly. Noted to customer buildup in the tee that it tied into. Did a cleaning with the mini flex shaft to open it up. There’s a 90 day workmanship warranty in all pipe connections done, made customer aware there’s no warranty or guarantee to cover the pipe backing up since it goes into slab with cast pipe.
Customer stated that kitchen drain wasn’t draining properly. Will send customer multiple option to have drain line replaced or blockage cleared. Also found section of cast iron that appeared to be leaking.
Upon arrival customer stated that they were having issues with water pressure and especially when hot water turned on and also have two toilets running. Checked water pressure to the house and had helper turn on faucets in the house and the pressure kept decreasing. Gave customer estimate to replace the flappers in the toilets and PRV. Customer approved estimate. Installed new flappers and PRV. All of those systems working properly. Also Left water heater estimate with customer.
For this job, we worked on clearing main drain line through clean out. Roots are in the drain line will have to get dug up and repaired.
Customer complaint was After using tub and letting water drain, toilets would gurgle, customer said daughter had one toy fall into drain was concerned this was causing issue however, customer said toilets would gargle after A few minutes, recommended to customer to Camera mainline to confirm no issues were on mainline causing issues, Filled up tub multiple times and ran water down cannot re-create issue, also found pressure drop more than 40 psi recommended replacing PRV that is starting to fail. Customer approved. Replaced PRV, slowly, pressurized line, bled all air and debris to the best of our ability. Attached invoice are photos of regular pressure drop with new PRV Also a video of camera inspection (While doing rest of evaluation on plumbing system, found code violations. On water heater Inform customer of violations found, did not want to proceed at this time with replacement. Possible points of failure were brought up the customer , customer is responsible should heater not wor
For this job, we worked on replacing hose bib and shut off valve.
We cleared main line blockage from clean out in basement, including camera inspection, old cast iron plumbing with clay sewer line in the yard .
Returned to install new water service. Ran new water service with adding a ball valve inside of a meter box next to meter. Also had to drill a new Stubout for water service. Made all connections. Tested system, system is working with no leaks and meter is reading 0.00 which indicates no leaks. CUSTOMER FINANCED JOB
Jetting and camera work for main line blockage , major roots problem near a big tree
Water service like upon arrival. Customer stated their bill jumped up a little over double customer, informed customer we could dig up the meter to see what kind of piping is in the ground. After digging up meter found 1 inch PVC line in the ground, found male adapter that connects to meter broken and leaking water out on the backside of the wall. After we dug there was water coming out once we turn the water on. Informed customer, he has two different breaks in the line gave customer estimate to do spot repair on meter break. Then gave customer estimate after noticing second leak to replace water service. customer stated he needed to talk with his wife before decision.
Left quotes for replacing piping inside and outside the house
Pressure is too high recommend doing PRV first before installing filter
Used sewer machine to unclog main line, Camera afterwards found major root infiltration downline about 80 feet, 98% of pipe was covered in roots, inform customer the next logical step would be to jet however, this would not guarantee roots from ever returning again, Inform customer that permanent solution is to replace sewer line going out to street. Customer wants to move forward with jetting Used Jetter to cut out root Infiltration, while we jet will use Camera to confirm roots are cut out. Cut most of the roots out however, some roots still are in pipe and informed customer they understand this is not a permanent solution. Due to the Inherent risk and Age of pipe we cannot guarantee no damage will occur to pipe. We have no responsibility if pipe gets damaged incurring more work.
Looked at faucet that was leaking, customer would like to buy own faucet and have us come back to install