Matthew from Chen Plumbing provided great service. He is very detailed with his information and is generous with his time and knowledge. He did a wonderful job replacing 6 stops and checking for leaks.
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Simeon was very courteous knowledgeable and experienced. We do still have a slight drip from the faucet in the tub which Simeon explained that we might have. We will except this until we decide to go to single lever faucet.
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Cody arrived with a ready to solve attitude and after diagnosing that a new install versus a repair on my 23 yr old water heater was the way to go, rolled up his sleeves and got to work. As I checked on the work, we had conversation on what was being done and why. He didn't talk over me in a technical manner, but met me on my level on the why and how he was doing what he was doing. It was a great experience.
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Matthew was knowledgeable, explained the issues well and addressed the problem; went an extra mile to address the problem encountered along the way!
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All of the above. Job was done professionally but at a price. Expensive. Years ago when business was sole prop replacing a faucet with no complications (customer owned parts) cost was $150. This same job cost us close to $400. Granted it was years ago but cost just a few dollars less than other plumbing companies who do same quality work. We’ll still call them for future plumbing work but just being honest with cost.
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Professional and pleasant. Took care of what needed to be done. Checked for other potential issues.
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Thankful that they were able to work me in within 24 hours. Simeon did a great job and was very thorough and professional.
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When purchasing a new washer/dryer, we discovered a problem with the water connections that had to be repaired before installing the new appliances. We also had had a problem on and off for years with the drain system of the washer. Tim Chen to the rescue. He came in, assessed the problems and went to work. Cleaned everything up after his work, very professional and courteous. We’ve used several companies over the years who were just “okay”. No more of that - will be calling Tim Chen when problems arise.
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Tim and his helper the very best! Extremely professional, knowledgeable and with a lot of personality. I’ll never call anyone else.
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Juan did a great job. He was knowledgeable about our issue, worked quickly, and resolved all items before leaving.
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Hunter & Kenneth were very thorough, pleasant, and efficient. They quickly assessed the problems, gave us a quote, and repaired the plumbing problems. Great job!
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Juan was able to come out on the same need we had a need and it was a Saturday. Juan fixed our problem quickly. We had tried to do the job ourselves, but Juan showed us our many mistakes and was able to complete the job the right way.
Response from Chen Plumbing:
Thank you so much for this great 5-star review. We really appreciate your business and helping to share the word about us.
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Matthew was professional and took great care of us. He definitely deserves that complimentary lunch.
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Replaced six top valves in both bathrooms.
Customer stated that tub shower combo was dripping and also there was a leak in crawlspace for kitchen sink. Gave customer options on fixing leaking shower valve and customer opted to just go with repair. Remove stem and replaced the washers on both hot and cold. Tested and at this time, there was no dripping coming from the shower valve. Gave customer quote to fix leak under kitchen sink.
Customer had a 20 year old water heater that wouldn’t stay lit. Replacement was recommended. Customer approved the work and the old heater was removed and a new 40 gallon gas tall heater was installed in the floor in a new pan. Had to cut a gas line out of the way to access and made customer aware that the 4x3 wye was deteriorating. Recommended having an hvac tech inspect for a repair. Tested all water and gas connections to ensure proper function and no leaks.
Furnish and install a new shower valve, tub spout, and shower head. Have to cut drywall to access plumbing. Chen Plumbing isn’t responsible for repairs to drywall to access plumbing. 8/13/25 Returned and cut drywall, removed the old shower valve, and piped in a new shower valve with trim. Customer requested reinstalling the old shower head. Pointed out small leaks in the old shower head to customer and left the new shower head if he ever changes his mind he can install it. Tested all work to ensure proper function and no leaks. None were found. Made customer aware that the caulk needs 24 hours to dry before the shower can be used. Drywall was unable to be taped back due to the proximity of my cut to an old repair.
Customer is having issues with fill valve connection on master bathroom toilet. Leak was coming from eroded gasket. Mansfield flush seal was in bad condition and supply line was gray poly. Minor tank rebuild for customer’s toilet. Customer explained brass ball valve on CPvc line leaks. Customer asked me to diagnose it. Gave valve began spraying water out of handle profusely once slightly turned on. Gate valve then did not shut off. Attempted to tighten packing nut and 20+ year-old half inch CPVC snapped. Got reliable restoration out quickly to mitigate water before property damage. Advised customer on better solution for current piping set up. Replaced main shut off valve, PRV and half inch winterization valve for front hose spigot. Drilled two by fours into studs and strapped copper piping and valves down tightly for security and ease of using valves. Pressurize system and tested for leaks. Left estimate for water heater replacement for customer.
Homeowner states that he replaced the kitchen sink but also wanted to replace the angle stops with shark bite angle stops but the copper pipe on the hot side was bent and didn’t have the proper tools to press or solder and called us out. Greeted homeowner at door and he showed me the kitchen sink and under the cabinets where the angle stops are located. I suggested replacing both angle stops as well as the tubular pipe and the two basket strainers. Homeowner agreed and I began with the two angle stops by shutting off the water meter and cut off both angle stops. Had to cut the drywall on the hot side due to limited access and homeowner was informed and he agreed to cut the drywall. Installed apex A adapter on the copper and used per pipe to add the shark bite shut off customer supplied as well as the cold side but on copper pipe. Then I proceeded to remove both basket strainers and clean the surface and underneath and installed new basket strainers. Then I removed the p trap and insta
Customer had multiple leaks from bathroom coming down into kitchen. First leak was coming off of uncocked, trim plate and tub, spout, and following piping down to P-trap before damaging ceiling. Other leak was on 2 inch ABS coupling joint just above 3 inch ABS drain line. Replaced compromise section and tested thoroughly.
Evaluated multiple leaks in crawlspace. Advised customer to get mitigation company to mitigate sewage saturation. Replaced leaking front hose spigot and gave estimate options for drain replacements.
Client called us out today due to their 2010 model 50 gal nat gas water heater had gone out, and leaked all over the basement. Only option was replacement, so we replaced the failed water heater with new rheem pro series 50 gal nat gas water heater, installed up to code with new gas flex and gas shutoff, new ball valves on hot and cold side, new properly supported and sized thermal expansion tank, and a new pan under the new water heater. Once all connections were made, filled up the tank. Got all air out of the unit, then lit it. Water heater fired right up and is working as it should. Home water pressure is good right at 60 psi, safe range is 50-79 psi. Water heater standard replacement comes with 6 yr manufacturer warranty and 2 yr parts and labor warranty from us. Client became a service member on this visit, office will reach out to schedule the included once yearly whole home plumbing inspection. Client also gets NO DISPATCH FEE, priority scheduling, and 10% off with the ser
Customer had AGL and an appliance company out multiple times to determine why stove couldn’t run at the same time as the gas top. AGL determine this due is with the regulator valve with emergency shutoff. Appliance company found no issues with the appliances. Gave price to replace and repair the issue as stated with previous diagnostic.
Customer wanted a toilet fixed. Gave customer quote to have toilet fixed and at this time customer didn’t want to proceed with any repairs.
Had a copper waterline with a pinhole where it had rubbed on the concrete blocks for 40 years. Customer chose to have us replace the hot and co,d line in this section as the other copper pipe was being squished in between the block and the framing as well. Cut out both sides and Repiped with pex, slice with a poly sleeve.
Downstairs shower had constant drip. Replaced delta cartridge. No further issue.
Upon arrival, customer had water damage from washing machine box. Main shut off valve is leaking as well as PRV. Psi was exceeding 120.Shut down water to home and replaced main shut off valve, PRV, and washing machine box. Pressurized system from street and then pressurized system in home slowly and tested for leaks.