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Water heater and pressure valve installed with professionalism and clean job site!
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Matthew from Chen Plumbing provided great service. He is very detailed with his information and is generous with his time and knowledge. He did a wonderful job replacing 6 stops and checking for leaks.
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Simeon was very courteous knowledgeable and experienced. We do still have a slight drip from the faucet in the tub which Simeon explained that we might have. We will except this until we decide to go to single lever faucet.
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Cody arrived with a ready to solve attitude and after diagnosing that a new install versus a repair on my 23 yr old water heater was the way to go, rolled up his sleeves and got to work. As I checked on the work, we had conversation on what was being done and why. He didn't talk over me in a technical manner, but met me on my level on the why and how he was doing what he was doing. It was a great experience.
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Matthew was knowledgeable, explained the issues well and addressed the problem; went an extra mile to address the problem encountered along the way!
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All of the above. Job was done professionally but at a price. Expensive. Years ago when business was sole prop replacing a faucet with no complications (customer owned parts) cost was $150. This same job cost us close to $400. Granted it was years ago but cost just a few dollars less than other plumbing companies who do same quality work. We’ll still call them for future plumbing work but just being honest with cost.
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Professional and pleasant. Took care of what needed to be done. Checked for other potential issues.
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Thankful that they were able to work me in within 24 hours. Simeon did a great job and was very thorough and professional.
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When purchasing a new washer/dryer, we discovered a problem with the water connections that had to be repaired before installing the new appliances. We also had had a problem on and off for years with the drain system of the washer. Tim Chen to the rescue. He came in, assessed the problems and went to work. Cleaned everything up after his work, very professional and courteous. We’ve used several companies over the years who were just “okay”. No more of that - will be calling Tim Chen when problems arise.
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Tim and his helper the very best! Extremely professional, knowledgeable and with a lot of personality. I’ll never call anyone else.
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Juan did a great job. He was knowledgeable about our issue, worked quickly, and resolved all items before leaving.
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Hunter & Kenneth were very thorough, pleasant, and efficient. They quickly assessed the problems, gave us a quote, and repaired the plumbing problems. Great job!
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Customer had a leak in basement coming from one inch double union prv. Checked house pressure at 120+ psi. Tested the thermal and it had failed. Noted to customer that the water heater was over 10 years old. Recommended proactive replacement of the heater, a new thermal expansion tank, and a new 3/4 prv. Customer approved. Installed a new heater, thermal, and shutoff in the garage. Reconnected to the existing line for the return line. Installed a new prv in the basement. Tested all work to ensure proper function and no leaks. None were found.
Came out today to look at the 25 yr old 40 gal short model nat gas water heater on a stand in garage. No active leaks on water heater, but home water pressure is almost 120 psi which is much higher than the safe range of 50-79 psi. While replacing the water heater the pressure reducing valve will need to be replaced to keep the warranty on the new water heater in tact. Emailed estimates. Client will need to let us know when they decide to replace the water heater a couple days ahead of time, and we can get the permit pulled for the water heater. If permit is pulled, we may have to replace the vent piping for the water heater up into the attic, as the way it is currently is not “technically” up to code, but it is fully and safely functional. This would be additional cost on the customer if so. Extended 4 yr tank warranty available for $400 additional to current quote. Free estimate.
Customer stated that she was having a high water bill. Recommended to customer to have all toilets checked in customer agreed. Put dying into all toilets and also shut off water and spotted meter and didn’t notice any water leaking from the toilets nor from the main waterline. Eventually found toilet on bottom floor near kitchen was running. Found that house has two incoming waterlines one waterline that just services the bathroom downstairs and another one that services the rest of the house. Gave customer options for repairs on toilet and customer agreed to cap off-line going to bathroom on main floor. Tested and no leaks present at this time. Bathroom on main floor will not be able to work because water is capped, but in future can be reconnected. Also, this was first step and diagnosing high water bill.
Replaced a old 50 gallon, gas water heater , expansion tank , Pan , new shut off valve for water and gas , new flexible connector , new Prv installed
We were called out to address a leaking 40 gallon water heater. Upon arrival. We conducted a thorough evaluation and determined that the existing unit was irreparable and needed replacement after the customer approved the replacement we proceed with the installation of a new unit. Any required code upgrades were addressed, and we thoroughly tested the system to ensure everything was functioning correctly. The job is now complete and everything is working as intended.
Came out for water heater not working. Was able to get the water heater lit, but the tank was from 2010. Customer elected to still replace the tank due to the age. Water pressure was at 100 psi. Received approval to replace the PRV as well. Set new pressure to 50 psi. Ensured proper function and a leak free install. No further issue at this time. Thank you for choosing Chen plumbing.
Sewer repair with excavator digging , installed two way clean out
Customer stated that there was a leak coming from were they made water connection to fridge. Found that leak was coming from existing supply line and recommended customer to have it replaced. At this time customer didn’t want to move forward with any work. Also tested water pressure to home and it tested fine. Found that thermal expansion tank was still working properly but not properly supported and recommend to have it replaced and properly supported.
Ran sewer machine and managed to clear a soft tissue clog thru a pulled toilet. I started by snaking a drain line and ran the sewer machine through but didn’t do anything the first try. I pulled it back and ran it a second time but the water level started lowering around 35 to 40 ft. And kept running the snake back and forth until the snake broke up the soft tissue clog thru and pulled back some tissue. Ran the shower and flushed the toilets a few times to ensure that it is working properly which it is and homeowner is satisfied with the service provided.
Homeowner states that they noticed water leaking from the ground driveway where it isn’t paved and turned off the main water line and called us out to fix the issue. Upon arrival homeowner was outside and greeted me and explained that the situation became worse over the few hours due to them using the water to shower and then the basement flooded with sewer water. They told me they turned on the water and used the tub to shower and when they got done and went to the basement it was flooded and the bathrooms were full of sewer water. They told me that the septic tank was pumped out over a year ago and didn’t have any issues until now. I suggested to them either a band aid fix for the water line or a full water line replacement and showed them the difference in cost and what is needed. For the bandaid fix we need a leak detection and then once it’s located we dig and repair the section and we only warranty the new section of pipe if any other areas leak even if it’s an inch away from whe
Main level hallway toilet is kept running continuously. Replaced fill valve, flapper still very new did not replace flapper. Basement standing shower valve and handle is very loose. Courtesy service tighten up all the connection for the customer. No more leak or loose.
We were called out to an overflowing laundry drain After attempting to snake the line on the block was persistent. Therefore, the customer approved using a high-pressure Jetter to fully clear the line we completed the jetting and ensured line was properly flowing before wrapping up that portion of the job. While on site noticed water pressure to be extremely high at 130 psi , informed customer and customer approved replacement, replaced prv and left at a safe level. Also advised customer that thermal expansion tank had failed on water heater and water heater was nearing the end of its life. Customer understands and chose not to proceed with replacement. All work is completed and tested
Customer stated that washing machine wasn’t draining properly. Get customer price to run snake through drain and customer agreed. Ran snake through drain. Afterwards tested by running two loads and dumping bunch of water down pipe and wasn’t noticing any backing up. At time of departure washing machine was draining as it should cleaned up work area.
Upon arrival customer stated they was leak that comes out by there basement door. I informed the customer we would have to cut a hole in the wall to see where the leak is coming from. Gave customer estimate to cut the hole and search for the leak. Customer approved the estimate. I cut a hole and found that the sewer line was leaking. I informed the customer I would have to cut out a section of pipe and install a new section to fix the leak. Gave customer estimate. Customer did not approve the estimate. Customer stated he is having someone else to come make the repair.
