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All of the above. Job was done professionally but at a price. Expensive. Years ago when business was sole prop replacing a faucet with no complications (customer owned parts) cost was $150. This same job cost us close to $400. Granted it was years ago but cost just a few dollars less than other plumbing companies who do same quality work. We’ll still call them for future plumbing work but just being honest with cost.
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Overall Experience
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Professional and pleasant. Took care of what needed to be done. Checked for other potential issues.
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Thankful that they were able to work me in within 24 hours. Simeon did a great job and was very thorough and professional.
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When purchasing a new washer/dryer, we discovered a problem with the water connections that had to be repaired before installing the new appliances. We also had had a problem on and off for years with the drain system of the washer. Tim Chen to the rescue. He came in, assessed the problems and went to work. Cleaned everything up after his work, very professional and courteous. We’ve used several companies over the years who were just “okay”. No more of that - will be calling Tim Chen when problems arise.
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Tim and his helper the very best! Extremely professional, knowledgeable and with a lot of personality. I’ll never call anyone else.
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Juan did a great job. He was knowledgeable about our issue, worked quickly, and resolved all items before leaving.
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Hunter & Kenneth were very thorough, pleasant, and efficient. They quickly assessed the problems, gave us a quote, and repaired the plumbing problems. Great job!
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Juan was able to come out on the same need we had a need and it was a Saturday. Juan fixed our problem quickly. We had tried to do the job ourselves, but Juan showed us our many mistakes and was able to complete the job the right way.
Response from Chen Plumbing:
Thank you so much for this great 5-star review. We really appreciate your business and helping to share the word about us.
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Matthew was professional and took great care of us. He definitely deserves that complimentary lunch.
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Great service but the price was high
Response from Chen Plumbing:
We count ourselves lucky for customers like you and look forward to working with you again in the future!
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Juan was great and fixed all our problems that we were having with leaks.
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Mr Diaz was able to diagnose and fix the problem with my garage disposal. He was on time, courteous and professional.
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Eric was on time, thorough and professional. He spent time making sure all issues were resolved. Thank you for excellent service.
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Customer had AGL and an appliance company out multiple times to determine why stove couldn’t run at the same time as the gas top. AGL determine this due is with the regulator valve with emergency shutoff. Appliance company found no issues with the appliances. Gave price to replace and repair the issue as stated with previous diagnostic.
Customer wanted a toilet fixed. Gave customer quote to have toilet fixed and at this time customer didn’t want to proceed with any repairs.
Had a copper waterline with a pinhole where it had rubbed on the concrete blocks for 40 years. Customer chose to have us replace the hot and co,d line in this section as the other copper pipe was being squished in between the block and the framing as well. Cut out both sides and Repiped with pex, slice with a poly sleeve.
Downstairs shower had constant drip. Replaced delta cartridge. No further issue.
Upon arrival, customer had water damage from washing machine box. Main shut off valve is leaking as well as PRV. Psi was exceeding 120.Shut down water to home and replaced main shut off valve, PRV, and washing machine box. Pressurized system from street and then pressurized system in home slowly and tested for leaks.
Homeowner had the Undermount sink fall down and had it re-mounted by a granite company. The basket strainers that were on the sink were apparently in bad condition. homeowner purchased new basket trainers to be installed. installed two new strainers and re-hooked up the drain line. tested both sides of the sink with no leaks or failures at time of service.
Customer had leaking disposal. Removed old disposal and furnished and install new one. Tested for proper operation and leaks. Everything tested fine. Cleaned up work area.
Upstairs hall bathroom toilet was clogged. Gave multiple options to homeowner and explained the process sequentially. Problem isolated to the one toilet. Has been clogged for a month. Augered toilet and cleared blockage. Confirmed proper function by flushing multiple times with and without toilet paper.
Customer had major leak from tub in guest bathroom. Mitigation company has already been out to mitigate damage. Cut out spray foam insulation for visibility on pipe and tested multiple drain outlets of tub shower. Found wasted overflow gasket not properly secured where water was only escaping once tub was completely full. Replaced and tested. Gave estimate for water heater replacement.
Replaced a KITCHEN FAUCET CUSTOMER SUPPLIED
Gave price to bore under driveway and replace water service with new shut off and prv. Will need utilities marked
Gave Customer estimates for repairs that were needed .
Renee tankless water heater throwing a code 11. Removed combustion fan and burner box, cleaned both with compressed air. Cleaned flame rods. reinstalled all parts. Tested with no codes or failures at time of service.
Diagnosed code 10 and 11 on Renee tankless water heater. call Renee tech-support with help diagnosing tech-support states we need to pull out the burner assembly and fire rods blow through the burner with 100 psi or more air compressor to clear debris. Will need to return with an air compressor.
