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Overall Experience
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Water heater and pressure valve installed with professionalism and clean job site!
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Matthew from Chen Plumbing provided great service. He is very detailed with his information and is generous with his time and knowledge. He did a wonderful job replacing 6 stops and checking for leaks.
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Simeon was very courteous knowledgeable and experienced. We do still have a slight drip from the faucet in the tub which Simeon explained that we might have. We will except this until we decide to go to single lever faucet.
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Cody arrived with a ready to solve attitude and after diagnosing that a new install versus a repair on my 23 yr old water heater was the way to go, rolled up his sleeves and got to work. As I checked on the work, we had conversation on what was being done and why. He didn't talk over me in a technical manner, but met me on my level on the why and how he was doing what he was doing. It was a great experience.
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Matthew was knowledgeable, explained the issues well and addressed the problem; went an extra mile to address the problem encountered along the way!
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Overall Experience
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All of the above. Job was done professionally but at a price. Expensive. Years ago when business was sole prop replacing a faucet with no complications (customer owned parts) cost was $150. This same job cost us close to $400. Granted it was years ago but cost just a few dollars less than other plumbing companies who do same quality work. We’ll still call them for future plumbing work but just being honest with cost.
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Overall Experience
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Professional and pleasant. Took care of what needed to be done. Checked for other potential issues.
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Thankful that they were able to work me in within 24 hours. Simeon did a great job and was very thorough and professional.
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When purchasing a new washer/dryer, we discovered a problem with the water connections that had to be repaired before installing the new appliances. We also had had a problem on and off for years with the drain system of the washer. Tim Chen to the rescue. He came in, assessed the problems and went to work. Cleaned everything up after his work, very professional and courteous. We’ve used several companies over the years who were just “okay”. No more of that - will be calling Tim Chen when problems arise.
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Tim and his helper the very best! Extremely professional, knowledgeable and with a lot of personality. I’ll never call anyone else.
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Juan did a great job. He was knowledgeable about our issue, worked quickly, and resolved all items before leaving.
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Water line leak in the yard upon arrival. Customer stated he noticed water pooling up by the meter. After digging found 3/4 split at a coupling. Informed customer we could repair the broken section of pipe. Gave customer estimate, customer approved estimate. Cut out bad section of pipe and replaced it with new pvc. Turned water on to check for leaks and found none. No leaks upon departure.
Call for leak in guest bathroom ceiling. Arrived and met with customer, and spoke with Ms. Jackie on the phone. This is the second leak within a year that we have repaired. Today I found a leak on the hot water line above the guest bathroom. Line was 3/4 inch red uponor aquapex. This pipe is facing class action lawsuits across the country for defective manufacturing. I cut out the leaking section and installed a new small section of pipe. Covered ceiling holes with plastic. Removed section left on site. Pressure regulating valve has already proactively been replaced. Thermal expansion tank is operating normally. No other factors appear to have contributed to this failure. I encourage Ms. Jackie to consider the following to help address this problem. 1. Complete Repipe of home to remove uponor pipes. This involves a significant amount of drywall cutting. 2. Consider a whole house filter to reduce chlorine and other chemicals in the water to tempt to reduce stress on pipes. 3. Co
Returned today to finish moving the expansion tank to the wall and insulating the piping per inspectors request.
Left quote for prv’s and water heater replacement. Water pressure is at 150 psi.
Blockage upon arrival, customer stated he finished his basement himself and now nothing will drain. After looking around basement could not find a sewage ejection pump or pit. Informed customer we could run the camera and see where the sewer line runs. Gave customer estimate, customer declined estimate
Water line leaking upon arrival, customer stated they had American leak detection out and they located the leak underneath the side walk. Informed customer we could dig up on both sides of the side walk and replace that section with no warranty or we could replace the entire line with a 5 year warranty. Gave customer estimate, customer declined estimate
For this customer, they are selling their residence and the realtor recommended for them to replace the water heater with a tankless or tank water heater. However, the tankless wouldn’t be a great option considering it. It is a fully electric house so I recommended to go tank for tank rather than trying to do an electric tankless Without a mind. Gave an estimate for tank with the grant for pump either replaced or not replaced or just reinstalled with that in mind it is on a second floor so I would have to charge an additional time to get it installed and bring everything up to code at this time. The homeowner will speak with their spouse in order to see when they would like to get it done at this time is estimate only.
Came back out to insulate the water pipes on the water heater and fire caulked the water line penetration holes through the walls.
Customer stated that shower was having high-pressure. Stated to customer that shower has better flow since Cody cleaned out all debris inside showerhead. Also stated a customer that if the pressure is too much, she can replace the showerhead and with the new flow restrictions in the new showerhead the flow will be lower. Also test water pressure water pressure was at 70 psi lowered it to about 60 to 65 psi. Also mention Chen membership to customer.
Returned to install customer supplied parts for Rheem tankless. Installed new motherboard and new blower motor. Reconnected all wires on the new motherboard and fired up unit. Unit is no longer throwing error code and the customer has hot water again. Unit is working properly and no leaks upon departure
Customer had an appliance company come to install a new dishwasher and they stated they couldn’t due to the shutoff and drain not being in the same floor. Cut and capped the drain and water line below, and installed a new stop and dishwasher wye under the kitchen sink. Tested all work to ensure proper function and no leaks, none were found.
Came out today to complete the work previously quoted. We repiped the newly installed by another contractor nat gas water heater, adding new ball valve shutoff and proper support for the thermal expansion tank per code. Got rid of the 2 leaky valves by the water heater on cold side. We also got rid of the copper gas line as it is not allowed anymore, and replaced with a coated gas flex per code. The water pressure on the home was over 100 psi with the safe range being 50-79 psi. To resolve this issue, we replaced the failed pressure reducing valve in that same room as the water heater with new 3/4” watts pressure reducing valve, and set home pressure to 60 psi. As far as the leaking ice maker line from before. I pulled the fridge out to see what would be needed to run a new line for the ice maker, and found the old copper line was capped and not hooked up to anything. No further work needed there until client decides they want to add an ice maker box/shutoff. All work has 1 yr war
Came out today to replace the 50 gal nat gas water heater in garage. We took off old stand, and sat new unit on ground in a drain pan per code. We replaced the old ball valve shutoff with new ball valve, replaced the thermal expansion tank with new properly supported thermal expansion tank. Also replaced the gas fittings and installed proper coated gas flex. We also replaced the old 3/4” pressure reducing valve on the main water line coming into home and feeding the rest of the home. Tested all connections, no issue and water heater is running as it should be. 6 yr manufacturer warranty 2 yr parts and labor on water heater 1 yr parts and labor warranty on pressure reducing valve Water heater inspection scheduled for next Tuesday 12/23/25 $300 credit added to account.
Came out to property for various leaks on the water system inside the home. There was a leak coming from the attic causing some damage to the ceiling below. There were 2 leaks on the cold side of the Week old water heater, one on the ice maker shutoff valve, and one on the cold water shutoff to the water heater. We checked homes water pressure and it was almost 100 psi, which is a good bit higher than that 79 psi threshold. Safe range is 50-79 psi. To correct this pressure issue, the pressure reducing valve in the garage closet where water heater is will to be replaced. The 2 leaks on the water heater should have been replaced with the week old water heater, but evidently were not. Also the gas line for the water heater is copper, and should not be copper per code. Left estimates to replace the failed pressure reducing valve and also to repipe that cold side of the new water heater with proper fittings and valves. Today we got the leak in the attic stopped. I cut out the ice maker
