Matthew from Chen Plumbing provided great service. He is very detailed with his information and is generous with his time and knowledge. He did a wonderful job replacing 6 stops and checking for leaks.
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Simeon was very courteous knowledgeable and experienced. We do still have a slight drip from the faucet in the tub which Simeon explained that we might have. We will except this until we decide to go to single lever faucet.
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Cody arrived with a ready to solve attitude and after diagnosing that a new install versus a repair on my 23 yr old water heater was the way to go, rolled up his sleeves and got to work. As I checked on the work, we had conversation on what was being done and why. He didn't talk over me in a technical manner, but met me on my level on the why and how he was doing what he was doing. It was a great experience.
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Matthew was knowledgeable, explained the issues well and addressed the problem; went an extra mile to address the problem encountered along the way!
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All of the above. Job was done professionally but at a price. Expensive. Years ago when business was sole prop replacing a faucet with no complications (customer owned parts) cost was $150. This same job cost us close to $400. Granted it was years ago but cost just a few dollars less than other plumbing companies who do same quality work. We’ll still call them for future plumbing work but just being honest with cost.
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Professional and pleasant. Took care of what needed to be done. Checked for other potential issues.
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Thankful that they were able to work me in within 24 hours. Simeon did a great job and was very thorough and professional.
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When purchasing a new washer/dryer, we discovered a problem with the water connections that had to be repaired before installing the new appliances. We also had had a problem on and off for years with the drain system of the washer. Tim Chen to the rescue. He came in, assessed the problems and went to work. Cleaned everything up after his work, very professional and courteous. We’ve used several companies over the years who were just “okay”. No more of that - will be calling Tim Chen when problems arise.
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Tim and his helper the very best! Extremely professional, knowledgeable and with a lot of personality. I’ll never call anyone else.
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Juan did a great job. He was knowledgeable about our issue, worked quickly, and resolved all items before leaving.
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Hunter & Kenneth were very thorough, pleasant, and efficient. They quickly assessed the problems, gave us a quote, and repaired the plumbing problems. Great job!
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Juan was able to come out on the same need we had a need and it was a Saturday. Juan fixed our problem quickly. We had tried to do the job ourselves, but Juan showed us our many mistakes and was able to complete the job the right way.
Response from Chen Plumbing:
Thank you so much for this great 5-star review. We really appreciate your business and helping to share the word about us.
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Matthew was professional and took great care of us. He definitely deserves that complimentary lunch.
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Sewer repair with excavator digging , installed two way clean out
Customer stated that there was a leak coming from were they made water connection to fridge. Found that leak was coming from existing supply line and recommended customer to have it replaced. At this time customer didn’t want to move forward with any work. Also tested water pressure to home and it tested fine. Found that thermal expansion tank was still working properly but not properly supported and recommend to have it replaced and properly supported.
Ran sewer machine and managed to clear a soft tissue clog thru a pulled toilet. I started by snaking a drain line and ran the sewer machine through but didn’t do anything the first try. I pulled it back and ran it a second time but the water level started lowering around 35 to 40 ft. And kept running the snake back and forth until the snake broke up the soft tissue clog thru and pulled back some tissue. Ran the shower and flushed the toilets a few times to ensure that it is working properly which it is and homeowner is satisfied with the service provided.
Homeowner states that they noticed water leaking from the ground driveway where it isn’t paved and turned off the main water line and called us out to fix the issue. Upon arrival homeowner was outside and greeted me and explained that the situation became worse over the few hours due to them using the water to shower and then the basement flooded with sewer water. They told me they turned on the water and used the tub to shower and when they got done and went to the basement it was flooded and the bathrooms were full of sewer water. They told me that the septic tank was pumped out over a year ago and didn’t have any issues until now. I suggested to them either a band aid fix for the water line or a full water line replacement and showed them the difference in cost and what is needed. For the bandaid fix we need a leak detection and then once it’s located we dig and repair the section and we only warranty the new section of pipe if any other areas leak even if it’s an inch away from whe
Main level hallway toilet is kept running continuously. Replaced fill valve, flapper still very new did not replace flapper. Basement standing shower valve and handle is very loose. Courtesy service tighten up all the connection for the customer. No more leak or loose.
We were called out to an overflowing laundry drain After attempting to snake the line on the block was persistent. Therefore, the customer approved using a high-pressure Jetter to fully clear the line we completed the jetting and ensured line was properly flowing before wrapping up that portion of the job. While on site noticed water pressure to be extremely high at 130 psi , informed customer and customer approved replacement, replaced prv and left at a safe level. Also advised customer that thermal expansion tank had failed on water heater and water heater was nearing the end of its life. Customer understands and chose not to proceed with replacement. All work is completed and tested
Customer stated that washing machine wasn’t draining properly. Get customer price to run snake through drain and customer agreed. Ran snake through drain. Afterwards tested by running two loads and dumping bunch of water down pipe and wasn’t noticing any backing up. At time of departure washing machine was draining as it should cleaned up work area.
Upon arrival customer stated they was leak that comes out by there basement door. I informed the customer we would have to cut a hole in the wall to see where the leak is coming from. Gave customer estimate to cut the hole and search for the leak. Customer approved the estimate. I cut a hole and found that the sewer line was leaking. I informed the customer I would have to cut out a section of pipe and install a new section to fix the leak. Gave customer estimate. Customer did not approve the estimate. Customer stated he is having someone else to come make the repair.
Custom irrigation waterline in the backyard is shooting out water from the ground. Customer do not use irrigation system anymore. Recommended customer to cap off the supply line to the irrigation system and if it ever need to be replaced, they can call landscaper to replace the pipe. I dig and cap off the irrigation 1 inch PVC waterline at the valve box. after I put dirt back together and put box back. Also capped off 3/4in pvc irrigation water line in the back yard.
Customer stated that hose bib was leaking. Talk to customer best option will be able to replace hose babe but also it will be invasive due to would have to remove kitchen cabinets or cut kitchen cabinets to access. Customer decided to go with the repair. Repaired hose bib and tested, and no leaks were present at this time. There will be no warranty for work today due to. It’s a Band-Aid/temporary repair. Also will send quote for new PRV valve because pressure is above 80 psi.
Manual removal of p trap, strainer, or other form of clean-out. Manually clean drain with out power tools to clear blockage. This includes shower , washing machine box as well as laundry sink NOTE: Drain cleaning services are not covered under warranty. Due to the nature of drain blockages and clogs, we cannot guarantee that the issue will not reoccur after service. Our technicians will do their best to resolve the problem during the visit, but factors such as underlying plumbing conditions, recurring debris, and pipe damage may affect long-term results Prv Pressure Reducing Valve (PRV) ¾” Replacement: Remove and replace the existing ¾” pressure reducing valve on the main water line. The process includes shutting off and depressurizing the system, disconnecting old fittings, and installing a new PRV. The valve is then adjusted to maintain safe water pressure levels, typically below 80 psi, to help prevent stress on pipes, fixtures, and appliances. Final pressure is tested and fi
Replaced six top valves in both bathrooms.
