6399 Jimmy Carter Blvd
Norcross, GA 30071
6784918361

Local Reviews
for lilburn, ga

Rated 4.9 out of 5 stars based on 15 customer reviews

Professional - on time, fixes the problem and cleans up after

All of the above. Job was done professionally but at a price. Expensive. Years ago when business was sole prop replacing a faucet with no complications (customer owned parts) cost was $150. This same job cost us close to $400. Granted it was years ago but cost just a few dollars less than other plumbing companies who do same quality work. We’ll still call them for future plumbing work but just being honest with cost.

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Good guy

Very helpful and informative

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Professional and Reliable

Professional and pleasant. Took care of what needed to be done. Checked for other potential issues.

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Great job

Thankful that they were able to work me in within 24 hours. Simeon did a great job and was very thorough and professional.

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Excellent Service!!

When purchasing a new washer/dryer, we discovered a problem with the water connections that had to be repaired before installing the new appliances. We also had had a problem on and off for years with the drain system of the washer. Tim Chen to the rescue. He came in, assessed the problems and went to work. Cleaned everything up after his work, very professional and courteous. We’ve used several companies over the years who were just “okay”. No more of that - will be calling Tim Chen when problems arise.

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Excellent service- promptly!

Tim and his helper the very best! Extremely professional, knowledgeable and with a lot of personality. I’ll never call anyone else.

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Juan was great!

Juan did a great job. He was knowledgeable about our issue, worked quickly, and resolved all items before leaving.

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Excellent Service!

Hunter & Kenneth were very thorough, pleasant, and efficient. They quickly assessed the problems, gave us a quote, and repaired the plumbing problems. Great job!

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Excellent service

Juan was able to come out on the same need we had a need and it was a Saturday. Juan fixed our problem quickly. We had tried to do the job ourselves, but Juan showed us our many mistakes and was able to complete the job the right way.


Response from Chen Plumbing:

Thank you so much for this great 5-star review. We really appreciate your business and helping to share the word about us.

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Excellent and professional service

Matthew was professional and took great care of us. He definitely deserves that complimentary lunch.

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Excelent

Great service but the price was high


Response from Chen Plumbing:

We count ourselves lucky for customers like you and look forward to working with you again in the future!

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Excellent customer service

Juan was great and fixed all our problems that we were having with leaks.

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Great service

Mr Diaz was able to diagnose and fix the problem with my garage disposal. He was on time, courteous and professional.

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Excellent service

Eric was on time, thorough and professional. He spent time making sure all issues were resolved. Thank you for excellent service.

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Excellent service!

On time! Great service! Will definitely use on all future plumbing issues!

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Job Locations
for lilburn, ga

Matthew C.

Matthew C. Job Checkin

Customer had major leak from tub in guest bathroom. Mitigation company has already been out to mitigate damage. Cut out spray foam insulation for visibility on pipe and tested multiple drain outlets of tub shower. Found wasted overflow gasket not properly secured where water was only escaping once tub was completely full. Replaced and tested. Gave estimate for water heater replacement.


Tim C.

Tim C. Job Checkin

Replaced a KITCHEN FAUCET CUSTOMER SUPPLIED


Travis S.

Travis S. Job Checkin

Gave price to bore under driveway and replace water service with new shut off and prv. Will need utilities marked


Simeon R.

Simeon R. Job Checkin

Gave Customer estimates for repairs that were needed .


Travis S.

Travis S. Job Checkin

Renee tankless water heater throwing a code 11. Removed combustion fan and burner box, cleaned both with compressed air. Cleaned flame rods. reinstalled all parts. Tested with no codes or failures at time of service.


Travis S.

Travis S. Job Checkin

Diagnosed code 10 and 11 on Renee tankless water heater. call Renee tech-support with help diagnosing tech-support states we need to pull out the burner assembly and fire rods blow through the burner with 100 psi or more air compressor to clear debris. Will need to return with an air compressor.


Tim C.

Tim C. Job Checkin

Adjusted water pressure


Braulio C.

Braulio C. Job Checkin

Arrived at customers home, found water heater was leaking from T&P and hot nipple side, checked pressure and found pressure to be 120 psi informed customer that water heater will need to be replaced and so will the PRV customer approved estimate Removed old heater, drained house water system down, Furnished and installed new 50 gallon water heater properly strapped expansion tank as well as replaced whole house Shut off with brand new ball valve and new PRV set water pressure to safe limit. Work is thoroughly tested and complete. (Inform customer that he would have the responsibility to bleed system, of air and debris of line. Customer understands.


Braulio C.

Braulio C. Job Checkin

Cut sheet rock to expose leaking hot water line , replaced section of pipe, Noticed water heater was old inform customer that it would not be a bad idea to get water heater replaced while we have water off. Customer approved replaced water heater and added thermal expansion support tested for any leaks and bled system of any air or debris that may be in line everything is working properly at time of departure.


Matthew C.

Matthew C. Job Checkin

Replaced three-quarter inch pressure reducing valve and furnished and installed new 2.5 gallon thermal expansion tank. Advised customer to contact mitigation company due to water damage in crawlspace from shower drain failure.


Matthew C.

Matthew C. Job Checkin

Replaced deteriorated, 2 inch flapper


Matthew C.

Matthew C. Job Checkin

Replaced PRV, thermal expansion tank, and repaired customer kitchen faucet


Tim C.

Tim C. Job Checkin

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Simeon R.

Simeon R. Job Checkin

Customer stated that sewer injection pump wasn’t working. Diagnosed issue and found that pump float switch had broken. Removed old pump. Furnish and installed new sewer injection pump with check valve and service valve. Tested and pump was working as it should and no leaks were present at this time. Cleaned up work area. Also will send estimate to replace water heater.


Juan D.

Juan D. Job Checkin

For this job, I worked on installing new angle stops and new ptrap for sink.


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