Tim and Oto from Chen Plumbing did an excellent job replacing a failed expansion tank and correcting high water pressure in my home. They explained the issue clearly, didn’t upsell unnecessary work, and made sure everything was set correctly before leaving. Professional, honest, and easy to work with — highly recommend.
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Water heater and pressure valve installed with professionalism and clean job site!
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Matthew from Chen Plumbing provided great service. He is very detailed with his information and is generous with his time and knowledge. He did a wonderful job replacing 6 stops and checking for leaks.
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Simeon was very courteous knowledgeable and experienced. We do still have a slight drip from the faucet in the tub which Simeon explained that we might have. We will except this until we decide to go to single lever faucet.
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Cody arrived with a ready to solve attitude and after diagnosing that a new install versus a repair on my 23 yr old water heater was the way to go, rolled up his sleeves and got to work. As I checked on the work, we had conversation on what was being done and why. He didn't talk over me in a technical manner, but met me on my level on the why and how he was doing what he was doing. It was a great experience.
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Matthew was knowledgeable, explained the issues well and addressed the problem; went an extra mile to address the problem encountered along the way!
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All of the above. Job was done professionally but at a price. Expensive. Years ago when business was sole prop replacing a faucet with no complications (customer owned parts) cost was $150. This same job cost us close to $400. Granted it was years ago but cost just a few dollars less than other plumbing companies who do same quality work. We’ll still call them for future plumbing work but just being honest with cost.
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Professional and pleasant. Took care of what needed to be done. Checked for other potential issues.
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Thankful that they were able to work me in within 24 hours. Simeon did a great job and was very thorough and professional.
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When purchasing a new washer/dryer, we discovered a problem with the water connections that had to be repaired before installing the new appliances. We also had had a problem on and off for years with the drain system of the washer. Tim Chen to the rescue. He came in, assessed the problems and went to work. Cleaned everything up after his work, very professional and courteous. We’ve used several companies over the years who were just “okay”. No more of that - will be calling Tim Chen when problems arise.
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Tim and his helper the very best! Extremely professional, knowledgeable and with a lot of personality. I’ll never call anyone else.
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Replaced a busted expansion tank with mounting bracket , replaced faulty Prv Explained and sign up membership with customer today , thank you
Call for leak in ceiling in mudroom. Arrived and met with Ms. Jackie. She states that a leak occurred and her mother found it this morning. They immediately shut the water off and placed a bucket to catch the water. Please see previous invoice history for detailed history. This home is plumbed with faulty waterlines and this is the third instance of water escape and damage. Cut ceiling in mudroom and found failed section of pipe on hot side. Removed and replaced with new pipe. Tested pressure and found it to still be consistent at 55psi. Thermal expansion tank working adequately. No other indication that there is any cause of failure other than faulty pipe. I advised Ms. Jackie that I recommend reliable restoration be dispatched to provide help navigating an insurance claim. Specifically, I recommend asking about the help they can offer after we Repipe the home, as it will require significant drywall repairs, and likely the removal of kitchen cabinets. *** I will credit this rep
Client called us out today due to them having some drain backup issues. Client is on septic and had some work done under garage floor replacing some old cast iron pipe with pvc. When they did that, they added a cleanout in garage floor. We ran the camera down the cleanout all the way to the tank and determined the septic tank is full and needs pumped. The remaining cast iron pipe does look rough with some channeling but not backed up. Checked water pressure and it was high at 120 psi. Safe range is 50-79 psi. We cut out the old pressure regulator and replaced it, moving it further back on the line because the water heater was not regulated before. Added new ball valve and pressure regulator as well as a couple pipe supports. Turned water back on and tested, no leaks. Home pressure is now around 60 psi. 1 yr warranty on pressure regulator.
Returned and did quoted work. Installed customer provided faucet and also rework drain. Also as a courtesy item replace basket strainer and snake through drain. Tested all work and no leaks were presented at this time and sink was draining as it should. Cleaned up work area.
Customer has a 5 year old tankless Rinnai unit in the garage. Customer stated water is taking long to get hot. Checked recirculation pump and it is still working correctly it seems. Customer stated last time this happened that a flush corrected the issue. Customer opted to sign up for a membership and do a tankless flush since it’s included in the membership. Added a service sticker to the unit to track services rendered to the unit moving forward. Cautioned customer that the flushing of a tankless unit can cause leaks that need to be addressed separately. Also made customer aware that flushing the unit is a first step.
Under one kitchen sink remove existing insta hot. Install new customer supplied insta hot with faucet. Customer called us out for few things. One was to install customer supplied kitchen faucet and insta hot under sink. Also that one sink wasn’t draining great. Customer agreed to have insta hot installed. Went ahead and attempted to install insta hit but found that faucet base assembly clamp was broken. Contacted customer support and they need proof of purchase. Wasn’t able to get into contact with customer so left note for customer in what to do to get replacement part and also phone number if she has any questions. Once replacement part is in we will be able to come back out and install insta hot at no additional cost. At this time just removed existing insta hot and properly disposed of it.
Under one kitchen sink remove existing insta hot. Install new customer supplied insta hot with faucet. Customer called us out for few things. One was to install customer supplied kitchen faucet and insta hot under sink. Also that one sink wasn’t draining great. Customer agreed to have insta hot installed. Went ahead and attempted to install insta hit but found that faucet base assembly clamp was broken. Contacted customer support and they need proof of purchase. Wasn’t able to get into contact with customer so left note for customer in what to do to get replacement part and also phone number if she has any questions. Once replacement part is in we will be able to come back out and install insta hot at no additional cost. At this time just removed existing insta hot and properly disposed of it.
Water line leak in the yard upon arrival. Customer stated he noticed water pooling up by the meter. After digging found 3/4 split at a coupling. Informed customer we could repair the broken section of pipe. Gave customer estimate, customer approved estimate. Cut out bad section of pipe and replaced it with new pvc. Turned water on to check for leaks and found none. No leaks upon departure.
Call for leak in guest bathroom ceiling. Arrived and met with customer, and spoke with Ms. Jackie on the phone. This is the second leak within a year that we have repaired. Today I found a leak on the hot water line above the guest bathroom. Line was 3/4 inch red uponor aquapex. This pipe is facing class action lawsuits across the country for defective manufacturing. I cut out the leaking section and installed a new small section of pipe. Covered ceiling holes with plastic. Removed section left on site. Pressure regulating valve has already proactively been replaced. Thermal expansion tank is operating normally. No other factors appear to have contributed to this failure. I encourage Ms. Jackie to consider the following to help address this problem. 1. Complete Repipe of home to remove uponor pipes. This involves a significant amount of drywall cutting. 2. Consider a whole house filter to reduce chlorine and other chemicals in the water to tempt to reduce stress on pipes. 3. Co
Returned today to finish moving the expansion tank to the wall and insulating the piping per inspectors request.
Left quote for prv’s and water heater replacement. Water pressure is at 150 psi.
Blockage upon arrival, customer stated he finished his basement himself and now nothing will drain. After looking around basement could not find a sewage ejection pump or pit. Informed customer we could run the camera and see where the sewer line runs. Gave customer estimate, customer declined estimate
Water line leaking upon arrival, customer stated they had American leak detection out and they located the leak underneath the side walk. Informed customer we could dig up on both sides of the side walk and replace that section with no warranty or we could replace the entire line with a 5 year warranty. Gave customer estimate, customer declined estimate
For this customer, they are selling their residence and the realtor recommended for them to replace the water heater with a tankless or tank water heater. However, the tankless wouldn’t be a great option considering it. It is a fully electric house so I recommended to go tank for tank rather than trying to do an electric tankless Without a mind. Gave an estimate for tank with the grant for pump either replaced or not replaced or just reinstalled with that in mind it is on a second floor so I would have to charge an additional time to get it installed and bring everything up to code at this time. The homeowner will speak with their spouse in order to see when they would like to get it done at this time is estimate only.
Came back out to insulate the water pipes on the water heater and fire caulked the water line penetration holes through the walls.
