Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Jim Plumbing has a good system of communication before and after appointments. Our technician Simeon communicated really well about what the problem was, collaborated on possible problem source & solutions. Still Don’t like flat rates that have no connection to actual time and material, but unfortunately, that’s industry standard today
Overall Experience
Quality
Price
Convenience
I thought the price was high for the scope of work. Tim was very knowledgeable.
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Convenience
Cody is the best he was on time and very friendly provided great customer service and took the time to explain everything to me. I will definitely call again when needed. Book them they are the best and the prices are great compared to others.
Overall Experience
Quality
Price
Convenience
First time reaching out to Chen Plumbing for inspection. From customer representatives to technician to after service follow up, they are on top and beyond. Tho there were a delay due to winter storm and icy road conditions, they kept us updated and stayed responsive. Definitely recommend their service.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Call for drain problem in home after my last visit. Arrived and inspected. Through drains were draining after last visit, I used sewer machine in clean out as courtesy. Found some residual blockage built up at 90 elbow outside of house, before clean out. Sewer machine quickly unblocked and lines cleared fully. Derrick flushed toilets, and also watched clean out while I flushed to see water drain in normally. Also cycled sewage ejection pump again in basement three times. Derrick ran washing machine. Issue with sewer line being flat and low near clean out still persists, but lines are flowing currently.
Used sewer machine to clear soft tissue blockage in mainline. Access via clean out outside.
Retrieved meter wrench left from yesterday
Supply and Install RHEEM 40 Gallon Gas Short Water Heater: Remove and disconnect existing water heater. Install new 40-gallon gas short water heater supplied by Chen Plumbing in the existing location. Installation includes placing a new drip pan (if pan fits in accessible space) and fitting a new thermal expansion tank to help regulate pressure in the system. A new full-port ball valve will be installed on the cold water supply line for better flow and easier future servicing. Venting will be reviewed and adjusted or replaced as needed to ensure proper exhaust function. Once installation is complete, the system will be thoroughly tested for safe and reliable operation. Warranty: This installation is backed by a 2-year labor warranty, covering our workmanship, and a 6-year parts warranty on the water heater itself. Note: Connect water heater to existing gas system and lighting the burner assembly. Please be advised that Chen Plumbing will responsibly remove and dispose of the old
Replaced a gas control for Bradford white water heater today
Quote repair and replacement of 50 gal gas water heater today
Came out for a smell in the bathroom and for rusty hoses on the washing machine. Found the smell in the bathroom was due to an open sewer vent pipe where an AAV had been previously installed. Looks like they couldn’t fit the new vanity in place because of the location of the AAV. I cut out the old fittings and moved the AAV into the cabinet. Replaced the washing machine hoses. No further issue at this time. Left quote for water heater as it is 15 years old.
Customer stated that kitchen sink was backing up and also behind kitchen sink in backyard There’s a cleanout port for kitchen line that was also backing up. Started a customer that the starting point will be is to run snake from cleanout in backyard and customer agreed. Went ahead and ran snake and cleared stoppage. Afterwards ran camera. Found lots of grease buildup in line and attempted to flush out as much grease as I can with water hose. Kitchen sink is now draining fine but did recommend to customer have jetted because grease buildup on sides of pipe. Will send estimate to do so. Cleaned up work area. Chen plumbing doesn’t warranty drain cleaning.
Customer stated that toilet wasn’t filling. Recommended to customer to have minor tank rebuild and also service valve replacement for toilet. At this time, customer just wanted to do toilet rebuild. Shut water off to home at meter and installed new fill valve and flapper. Turned water back on and tested. No leaks were present at this time and toilet was working as it should. Chen plumbing will not be responsible if current service valve for toilet starts leaking. Cleaned up work area.
Customer stated that tub was draining slow. Recommend to customer to have snake ran through drain to clear stoppage. Customer agreed to price and went ahead and snaked tub drain. Pulled back lots of hair and soap build up in drain. Showed tenant how it was draining and tenant said that it was draining better than he ever saw it drain. Cleaned up work area. Chen plumbing doesn’t warranty drain cleaning.
Customer has a property with no existing home that needed a camera inspection to locate any possible sewer lines from the old home. Opened manhole lid in street in front of property and saw a line that goes that direction. Camera inspections for manholes that deep require proper PPE. Customer declined work at this time and left the estimate to return if necessary.
Customer has water coming from underneath tub. Cut wall behind tub and visibly spotted water. Gave estimates for repair/replace options.
Did inspection , quoted multiple things today to customer
Homeowner states that he noticed water leaking from the water line in the front yard and called us out to attempt to fix the issue. Homeowner greeted me in front of driveway and I could see the water mark in driveway and I turned on the meter to try and locate the leak. It took a few minutes for the water show up but couldn’t locate one area where the leak could be visible. I dig up the area near the home but no leak or pipe was located. Explained to homeowner that he is losing 6-7 gallons of water a min and there may be the possibility of two separate leaks. Attempted to communicate to homeowner that he needs leak detection or just replace the entire main water line. He wants to think it over and will let us know what they decide to do.
