Jim Plumbing has a good system of communication before and after appointments. Our technician Simeon communicated really well about what the problem was, collaborated on possible problem source & solutions. Still Don’t like flat rates that have no connection to actual time and material, but unfortunately, that’s industry standard today
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I thought the price was high for the scope of work. Tim was very knowledgeable.
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Cody is the best he was on time and very friendly provided great customer service and took the time to explain everything to me. I will definitely call again when needed. Book them they are the best and the prices are great compared to others.
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First time reaching out to Chen Plumbing for inspection. From customer representatives to technician to after service follow up, they are on top and beyond. Tho there were a delay due to winter storm and icy road conditions, they kept us updated and stayed responsive. Definitely recommend their service.
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Overall Experience
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Convenience
Customer stated that kitchen sink was backing up and also behind kitchen sink in backyard There’s a cleanout port for kitchen line that was also backing up. Started a customer that the starting point will be is to run snake from cleanout in backyard and customer agreed. Went ahead and ran snake and cleared stoppage. Afterwards ran camera. Found lots of grease buildup in line and attempted to flush out as much grease as I can with water hose. Kitchen sink is now draining fine but did recommend to customer have jetted because grease buildup on sides of pipe. Will send estimate to do so. Cleaned up work area. Chen plumbing doesn’t warranty drain cleaning.
Customer stated that toilet wasn’t filling. Recommended to customer to have minor tank rebuild and also service valve replacement for toilet. At this time, customer just wanted to do toilet rebuild. Shut water off to home at meter and installed new fill valve and flapper. Turned water back on and tested. No leaks were present at this time and toilet was working as it should. Chen plumbing will not be responsible if current service valve for toilet starts leaking. Cleaned up work area.
Customer stated that tub was draining slow. Recommend to customer to have snake ran through drain to clear stoppage. Customer agreed to price and went ahead and snaked tub drain. Pulled back lots of hair and soap build up in drain. Showed tenant how it was draining and tenant said that it was draining better than he ever saw it drain. Cleaned up work area. Chen plumbing doesn’t warranty drain cleaning.
Customer has a property with no existing home that needed a camera inspection to locate any possible sewer lines from the old home. Opened manhole lid in street in front of property and saw a line that goes that direction. Camera inspections for manholes that deep require proper PPE. Customer declined work at this time and left the estimate to return if necessary.
Customer has water coming from underneath tub. Cut wall behind tub and visibly spotted water. Gave estimates for repair/replace options.
Did inspection , quoted multiple things today to customer
Homeowner states that he noticed water leaking from the water line in the front yard and called us out to attempt to fix the issue. Homeowner greeted me in front of driveway and I could see the water mark in driveway and I turned on the meter to try and locate the leak. It took a few minutes for the water show up but couldn’t locate one area where the leak could be visible. I dig up the area near the home but no leak or pipe was located. Explained to homeowner that he is losing 6-7 gallons of water a min and there may be the possibility of two separate leaks. Attempted to communicate to homeowner that he needs leak detection or just replace the entire main water line. He wants to think it over and will let us know what they decide to do.
Removed all accessible cast iron in basement and repipe in pvc. Replaced both toilet flanges. Rerouted kitchen drain down through bottom of cabinet and capped off old line. Ran water from every fixture to ensure a leak free installation. 2 year warranty. Hauled off old cast iron.
Attempted to snake kitchen line. Old cast iron. Could not get it to drain after multiple passes with the snake. Customer decided he would like us to just reroute the kitchen drain and repipe all the old rusted cast iron in the basement. Coming back Monday to repipe everything. Credited today’s service back to the repipe.
Clogged kitchen both side , removed all the standing water in the bowl and used sewer snake machine cleared line from pipe under the sink
Upon arrival customer stated they were getting low pressure to there kitchen faucet. Well looking over the faucet noticed it was only with the hot side. Ran other faucet in home and there pressure was fine. Informed customer that they would need to replace the faucet due to calcium buildup. Customer also stated that they had water damage in basement. Found where one leak was but informed customer there could be more and got them in contact with serclean they will be out Wednesday. Customer also has hose bib that the neighbor replaced. Left customer with three estimates. One estimate is to replace cleanout in basement where one leak is. Also left estimate to replace customer supplied faucet. Also left customer with estimate to replace house bib. Customer stated that they have insurance for water and drain lines and needed a plumber report to they to go through insurance.
Signed for membership and quoted water line replacement
Finished gas line install 4 outdoor kitchen in Lithonia. Used 3/4" black iron pipe from meter to location (~40ft). Installed proper shutoffs & drip legs. Pressure tested @ 15PSI for 30min - zero loss! Connected BBQ grill, outdoor fireplace & patio heater. All connections soap-tested. Made sure everything was up to code. Walkthrough w/ homeowner on safe operation. Job site left clean & tidy. Perfect timing for their weekend cookout!
