Cody is the best he was on time and very friendly provided great customer service and took the time to explain everything to me. I will definitely call again when needed. Book them they are the best and the prices are great compared to others.
Overall Experience
Quality
Price
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First time reaching out to Chen Plumbing for inspection. From customer representatives to technician to after service follow up, they are on top and beyond. Tho there were a delay due to winter storm and icy road conditions, they kept us updated and stayed responsive. Definitely recommend their service.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Upon arrival customer stated they were getting low pressure to there kitchen faucet. Well looking over the faucet noticed it was only with the hot side. Ran other faucet in home and there pressure was fine. Informed customer that they would need to replace the faucet due to calcium buildup. Customer also stated that they had water damage in basement. Found where one leak was but informed customer there could be more and got them in contact with serclean they will be out Wednesday. Customer also has hose bib that the neighbor replaced. Left customer with three estimates. One estimate is to replace cleanout in basement where one leak is. Also left estimate to replace customer supplied faucet. Also left customer with estimate to replace house bib. Customer stated that they have insurance for water and drain lines and needed a plumber report to they to go through insurance.
Signed for membership and quoted water line replacement
Finished gas line install 4 outdoor kitchen in Lithonia. Used 3/4" black iron pipe from meter to location (~40ft). Installed proper shutoffs & drip legs. Pressure tested @ 15PSI for 30min - zero loss! Connected BBQ grill, outdoor fireplace & patio heater. All connections soap-tested. Made sure everything was up to code. Walkthrough w/ homeowner on safe operation. Job site left clean & tidy. Perfect timing for their weekend cookout!
Customer had high water bills all year. Went to shut off the whole house shutoff to test the water service and informed customer that she has a cpvc shutoff and they can’t be safely shut off since it’s highly likely to break. Also noted high pressure and excessive tension on the cpvc line with unstrapped thermal expansion tank. Before the leak can be diagnosed for next steps, a safe shutoff needs to be installed to see which side of the shutoff the leak is on, for this to be replaced the pressure needs to be under 80 psi and have a safely strapped prv and shutoff. Sending customer payment plan information and will potentially call back to schedule service.
Customer had two hose bibs with no water coming through them. Located the shutoffs and turned them on. The hose bib on the side of the house by the outdoor hvac unit was operating fine. The shutoff was holding and the hose bib was functioning properly. The hose bib on the side of the house by the kitchen was dripping and the shutoff wasn’t holding. Checked house pressure at 88 psi. This is higher than the recommended 80 psi max by code and is unsafe for the house. The thermal expansion tank had failed and the prv was replaced recently. Replaced and properly strapped the thermal expansion tank and replaced the hose bib and shutoff by the kitchen wall. Tested all work to ensure proper function and no leaks. None were found.
For this job, I worked on installing and providing new garbage disposal. Also replaced old leaking Ptrap for garbage disposal.
Replaced a leaking water heater with customer supplied 50 gas a o smith ,add expansion tank by code
For this job, we worked on installing new pressure regulator.
Customer needed a low flow inspection for property in unincorporated Dekalb. Requirements are as follow. No more than 1.6 gpm for toilets, 2.2 gpm for kitchen faucets, 2.0 gpm for lavatory faucets, and no more than 2.5 gpm for shower heads. All fixtures in the kitchen and both bathrooms meet these requirements to be certified for low flow. Chen Plumbing will email certificate following this email.
Relight gas water heater, checked water pressure at 50 psi
$95 dispatch fee paid , customer didn’t want pay $695 for snake and camera work
