Shawn was well versed in identifying the problem, sharing options, and getting our water heater replaced same day!
Overall Experience
Quality
Price
Convenience
Cody A. Was extremely helpful resolving our issue with our fireplace gas line. He was thorough and insightful and helped us picked the best solution that matched our safety and price needs.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Communication, courtesy, thorough explanations of what was needed and why. You can’t ask for better service!!
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Braulio was super helpful and communicative. He offered advice for the future and did a clean, fast job.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Shane was efficient, knowledgeable, friendly, and thorough. We enjoyed talking with him as well as appreciating his work.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Shane S was very inquisitive and passionate about his job. Very personable and helped quickly diagnose and treat the problem.
Overall Experience
Quality
Price
Convenience
Our plumber, Simeon was very knowledgeable, polite and patient with all our questions and concerns. He resolved our plumbing issue smoothly and gave us good advice on the few other plumbing projects we have on the back-burner. Overall we felt like he handled our plumbing issue in a very thorough and professional manner.
Overall Experience
Quality
Price
Convenience
I greatly appreciated Shawn’s thoroughness and professionalism!
Overall Experience
Quality
Price
Convenience
Gave customer estimate to install new recirculating pump with a crossover T in the upstairs bathroom. Will also be installing new 4 inch lavatory faucet upstairs that is supplied by us. We will be out tomorrow afternoon to complete the work
Gave customer estimate to install traditional tank 50 gal electric water heater and a estimate to install a 50 gal heat pump water heater
Provide 4 quotes today , customer will decide which and we will come back next week
Call for water heater not producing hot water. Arrived and met with Kelsey. She said the water heater stopped working in the last day. They tried resetting the breaker and switch and it had no effect. Inspection: water pressure read ok at 60psi on a weekday midafternoon. Water heater is an 80 gallon electric unit. Unit is plumbed in for a recirculating pump, but no pump is present. When checking power I found breaker has not been tripped, and power was going to unit. However, there was a leak on the hot out nipple, and water has entered the electrical box. Water was inside, and wires have melted together. Due to age of unit and risk of further electrical issues, Ms. Kelsey elected to replace the unit. As they have removed the tub from the master bathroom, and this is a three bathroom house with only Mr. And Mrs. Sanders living here, Kelsey asked if a smaller water heater would suffice. I discussed the possible shortcomings, including less available hot water and potential for longer
Cast Iron Partial Repipe - 4" for 10-25 feet, Spot Repair: Remove and replace up to 25 feet of 4" cast iron piping in a localized section of the plumbing system. The service includes cutting and removing the affected pipe, installing new sections with proper fittings, and reconnecting to the existing system. All piping will be carefully aligned and securely supported to ensure structural integrity and consistent performance. Materials and installation methods are selected for durability and long-term reliability. Warranty: This installation is backed by a 1-year labor warranty, covering our workmanship. Win with Chen members receive an extended labor warranty for a total of 2 years. Customer originally contacted us regarding replacement failing cast-iron drain pipe. After evaluation and presenting multiple repair options, the customer decided to proceed with a partial cast-iron replacement. Upon arrival we removed the affected section of deteriorated cast-iron, replumb the area
Client called us out to install their new customer supplied commercial ice maker machine. We disconnected the old unit to then install the new one already on site with all new pvc drain with vent on top of the discharge, and it ran to the floor drain grate just behind the unit. They also wanted a ball valve added on the hot line going to the dishwasher for future dishwasher installation. We installed a 1/2” sharkbite ball valve per client request. Since we were shutting the water off and all the other shutoffs In that area we’re looking rough and missing handles, we replaced 4 angle stops in the process. Turned water on to unit and it seems to be operating as it should be. Stopped a couple leaks and unit is running. 1 yr labor warranty
Replaced grey poly water line from water meter to the home under the stair with concrete breaking and fix back , add shut off valve outside with a box Also replaced an over 20 years old 40 gallon gas water heater with a new Rheem pro gas heater , new gas shut off valve and flexible gas connector installed
Customer had copper gas line going to fireplace with small leak in crawlspace. Replaced approximately 20 feet of copper gas line with track pipe. Also removed additional line in crawlspace that was terminated a while back after replacement spray tested areas of connections to check for leaks cycled fireplace for proper ignition.
Client called us out today due to the toilet another tech worked on recently not working as it should. To be sure everything was new in that toilet I installed a Mansfield red seal for the flush valve that was there, replaced the toilet fill valve, and also replaced the toilet supply line to a new braided supply due to old one being old poly. Tested our work and toilet is now flushing and filling as it should. Warranty no collect.
Returned to run new water service. Had shon directional bore water service. Connected at meter and connected to stub out. Turned on water to check for leaks. Found no leaks. Customer has new shutoff at the meter. Customer also needs to contact the city in regards to the meter not lighting up at all.
Returned and finished backfilling water line after inspection. Also customer wanted us to install customer provided shower valve. Shut water off to home and cut out existing shower valve. Installed customer supplied shower valve. Turned water back on and tested. No leaks present at this time. Also had to cut Sheetrock for shower head and let customer know that we are not responsible for Sheetrock repair. Caulked around trim and cleaned up work area.
Client called us out due to the garbage disposal in the kitchen no longer working and leaking. We removed old disposal and replaced with new 1/2hp badger garbage disposal with new mounting bracket. Once all connections were made, tested. No issues. 1 yr warranty Charged card on file per client request.
Customer has three exterior frost proof hose bibs on the home. All hose bibs either don’t turn on well, or have low flow. Gave customer pricing to repair all three hose bibs. Made customer aware additional pricing will be given if hose bibs are leaking or the body of the hose bib is damaged. Tentatively scheduled customer for first call Wednesday depending on parts arrival.
Client called us out due to some water hammer noises in the walls when washing machine was running. First thing we checked was the water pressure and it was perfect at 60 psi. Water heater is brand new and thermal expansion tank is good. With it being just at the laundry indicates to me there is no major issue, and best course of action would be replace the laundry box and shutoffs with new that have hammer arrestors, which would stop that nuisance noise. Client decided if it was not a major issue, they would not worry about it. Left estimate to do that work if client decides to move forward in the future. Waived service fee for good repeat customer.
