Very pleased with Chen. Good work, good price and their follow through can’t be beat
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Knowledgeable, agreeable, humorous, communicative. Highly skilled and timely. Perfect team!
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Eric was so professional and patient and made sure that I understood everything during and after the process.
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Khoa & his assistant did an excellent job. They handled a difficult & messy job with professionalism.
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Christian is awesome! He went to the trouble of explaining to me how everything worked and the steps he took to mitigate future issues. He also caught some mistakes that my last plumber had made, and really went out of his way to make sure the final product was as polished and reliable as possible. 10/10 guy, 10/10 service.
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Christian was very skilled and thorough. He was personable, took great care of our plumbing needs and left everything clean.
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Excellent service. Thorough and professional. I will certainly use you again, if and when the situation calls for your services. Thanks so much!
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returned and replaced tub spout that was sticking too far out of the wall and allowing water behind the wall. Removed the old spout, cut the pipe back, and installed a new tub spout. Since customer is leaving the old valve for now, installed a new spout with a diverter for secondary water diversion option for shower water. Tested work to ensure proper function and no leaks. None were found. Made customer aware that the caulk needs 24 hours to dry before getting wet. Also made customer aware that straightening the offset of the valve coming out of the wall isn’t possible without replacement other wise we risk leaks in the old valve or cpvc piping.
Returned and installed customer supplied whole house 3 stage filtration system. Customer inquired to having two customer supplied pop ups installed and after speaking with Dawson was informed that was to be done with the water heater. Told customer we would honor that offer for 14 more days from today.
Upon arrival customer stated there was leak in the yard from the main water service. I dug a hole in front of the meter and found that it is 3/4 copper. Gave customer estimate to replace water service and to do a spot repair. I also gave customer estimate to replace the water heater due to age and signs of leaking. Customer stated he is waiting for his sister to move out of the home and dose not want to do work until she dose. Customer also stated he would call us back out to do the work after she has moved out.
Upon arrival customer stated the bathroom sink was broke and leaking. I informed the customer we would have to replace it due to where it was broken. Gave customer estimate. Customer approved estimate. I took old faucet out and installed the new customer supplied wide spread faucet. Tested system and system is working properly with no issues or leaks.
Customer states that the sink in the coffee break room isn’t draining properly and backs up after a certain amount of water is ran or poured in the sink. Upon arrival I contacted the customer and they explained the unit they are in and the person out front showed me the coffee break room and how she would pour water in the drain and it would back quickly. I ran water from the faucet and it took about 15 seconds for it to back up which tells the issue is not the p trap but further down the drain. Contacted the customer again and explained my findings and the solutions and he stated that it’s too expensive just to snake a drain line and would only like to pay the service fee. I asked what would be a reasonable amount and he stated that he could find better options and simply wanted the service fee which I gave the customer and he agreed to pay it.
Homemade states that she had her home renovated about a year ago and since then her kitchen garbage disposal hasn’t stopped leaking and has attempted many bandaid repairs with no luck. Upon arrival homeowner greeted me outside and showed me the kitchen garbage disposal and how she has a drip tray to catch water from damaging the wood cabinet. Attempted to do my inspection but wouldn’t check the pressure at the tankless unit due to how the service valves were installed. Homeowner opted to replace the garbage disposal with a new unit same as the home she has a 1/2 hp. I removed the old one and installed a new badger V and removed the plug and play from the original and installed it to the new one. Once it was set in a ran water and ensured it was t leaking and ran properly. Homeowner is satisfied with the service provided and would like information on whole home filtration.
Upon arrival customer stated the escutcheon under the kitchen sink was corroded. I informed the customer that we could replace them and that they can corroded over time. Gave customer estimate. Customer approved estimate. I took off old escutcheons and install the new ones.
Checked problem with leak from unit A16 to unit A10 ceiling, found back up drain , remove a drain plug inside floor drain
Upon arrival customer stated the water heater was leaking. I found that both the of thermal expansion tanks were busted and leaking. Gave customer estimate to replace both thermal expansion tanks. Customer approved estimate. I took off the old thermal expansion tanks and installed two new ones. Tested system and system is working properly with no issues or leaks. I also informed the customer that the water are from 2016 and that they only last 8-10 years. I left customer estimate to replace both 50 gallon power vent water heaters. Customer stated that she will call us in a week or two to get them done.
Customer stated that both kitchen faucets were leaking. Recommended customer to have both faucet replaced due to age of faucets. Also recommended customer to pick out his own faucets and give us a call once he has them. Will send estimate to replace kitchen faucets.
I did a diagnose on the state tankless water heater located in crawlspace. Water heater is leaking at the bottom dripping water from the fan. We are confirmed the leak is coming from the heat exchanger with tech-support. Given customer options for repair or replace. Water heater was showing code 111 yesterday but not showing today.
No issue with the Moen device. Notified management. Flushed tankless water heater. No further issue.
Customers would like a sewer line inspection to scope and quote for any fixes.
labor to dig and tie in main water line right after water meter. Labor to dig and tie in 4 inch PVC main sewer line coming out from the left side of the house and also tie in the 4 inch concrete main sewer line coming from the right side of the house install clean out. The PVC sewer line that coming from the left side of the house since it was disconnected for a while now the ground have been shifted now the pipe are a lot lower than the incoming to the septic tank, unable to tie in together will cause a belly. Recommended to have excavation to raise the pipe up and connect to the sewer line
Customer had AGL out that shut off gas to apartment. Text said that both gas fixtures in apartment were leaking. Disassembled trim plating on built-in oven. Removed carefully and accessed gas line to stove top. There is no isolation valve for the fixture. Cut drywall around fireplace key to find no isolation valve either. Installed two isolation valves for gas fixtures in home. Once valves were installed disconnected gas regulator and proceeded with gas pressure test. After 20 minutes of being pumped up to 15 psi there was no drop in pressure. Advised landlord that fireplace fixture and stove top need to be replaced or repaired for being source of gas leak.
