Cody explained all of my options and executed efficiently. Would recommend Chen pluming!
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Dawson was very professional, punctual and answered any questions I had. He showed me exactly where and what the problems with my house’s pipes were.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Brylen was very knowledgeable and helpful when replacing the water heater.
Overall Experience
Quality
Price
Convenience
Shawn did a great job addressing my issue and explaining all the options I have to find the right balance or speed, durability, and cost. Great guy and great work
Overall Experience
Quality
Price
Convenience
Brylen from Chen Plumbing was awesome and got the job done quickly and most importantly, correctly.
Overall Experience
Quality
Price
Convenience
Simeon was great. He explained everything he was doing and gave me many opportunities to ask questions. He worked quickly. I was impressed that the company could get someone here on Monday of a long holiday weekend. Would definitely recommend the company and Simeon to others.
Overall Experience
Quality
Price
Convenience
Customer had issues with old toilet. Gave options for repair/replacement. Customer wanted to replace toilet with CP Kohler High-line. Flange is good. Removed old toilet and installed new. Checked for leaks and proper function.
Upon arrival customer stated they were having a backup occurring in the home. I found there was a condensation line stubbed in the main sewer line. I informed the customer that we would have to pull a toilet and run the camera and sewer machine. Gave customer estimate customer approved the estimate. I cleared the blockage and ran the camera. When running the camera found a belly in the main sewer line outside of the home. I located the line and found it was under the front porch. I informed the customer on what was happening. Gave customer estimate to do a spot repair. Customer approved estimate. We had to tunnel under the porch. When we got the pipe exposed we found that all the 45s were installed improperly which was causing the belly. We cut out the section that had a belly and repaired it. Tested system and system is working properly with no leaks or issues. Then we backfilled the hole. Also told customer it could backup again due to the rest of the existing sewer line.
Call for toilet not filling properly and to install new seals on a faucet neck. Checked pressure on home and found it to be good at 60psi at 2pm on a weekday. Chlorine levels read higher than I can test, above 5ppm at kitchen faucet. Water heater is approximately ten years old. Toilet fill valve is bad in guest bathroom (upstairs, immediate right hand turn, Kohler toilet). Rohl faucet provided new replacement parts for kitchen faucet. Replaced toilet fill valve and toilet is flushing normally. Installed rebuild kit on faucet spout. I recommend installing a whole house water filter to reduce the chlorine and chemical levels in the water. This will help reduce the stress on fixtures. Further, I am providing a water heater estimate as it is at the end of its life expectancy. Age, with water quality, increase risk of premature failure.
Customer stated that they wanted a quote to install RO system under kitchen sink and also find where there was a leak coming from under kitchen sink. Found leak coming from dishwasher supply line and recommended to customer to have that replaced. Gave customer quote for installing filtration system under kitchen sink also installing new dishwasher supply line. Customer signed quote and will return Monday to install Customer provided filtration system under kitchen sink and also new dishwasher supply line.
Upstairs in bedroom bathroom installed new lavatory pop up assembly. Tested and no leaks were present. On main floor also replaced pop up for pedal sink. Tested and no leaks present. Also installed new garbage disposal and tested. Disposal now works properly and no leaks present. Cleaned up work area. Also recommend to have water heaters replaced due to there age.
Call to disconnect sink and stove in anticipation of countertop install. While working we also found that the hot and cold,d shut off for the faucet were not functional. We removed and replaced the shut off valves. After disconnecting all required plumbing, we drained the water down to the house and left water off at request of Jackie. We also found a leaking faucet in the basement and provided an estimate to install a customer provided faucet.
Customer had a Rinnai tankless unit that was reading code 12. Code happens intermittently, but most often happens later in the day when the primary shower is run. Ran combinations of tubs and showers and was unable to recreate the code. Went to check the rating plate on the gas meter and it has been painted over so was unable to check the btu load. Inh20 reading was in normal range at 7.5 when static and 6.5 when heaters were firing. Need to be able to run the pool heater 8n conjunction with the heaters to ensure it doesn’t drop below 4 inh20 reading for proper function. Remote start for the pool heater wasn’t working and the screen was too pixelated to see the messages for the beeping. Informed customer the pool heater needs to be able to heat and AGL should check their meter and regulator to ensure proper function. After this, we can return to do a check on the gas pressure system.
Remove existing water heater and haul away. Furnish and install new 40 gallon low bow water heater with new thermal expansion tank and drip pan under heater. Also install 3 new service valve 2 under lavatory faucet and one for toilet. Furnish and install new American standard toilet. Removed old water heater and furnished and install installed new one. Also installed new thermal expansion tank and drip pan under heater. Upstairs in bedroom bathroom installed new toilet and new service valve for toilet. In hallway bath upstairs installed two new service valves under vanity. Wasn’t able to test work due to mainline is broken. Will need to return tomorrow to do so. Left water off for unit just in case it comes on before then.
Customer had a 50 gallon electric with heavy signs of wear and rust. Customer stated hot water ran out with a single bath and requested a higher capacity unit. Installed an 80 gallon electric unit with a new drip pan, thermal expansion tank, and shutoff. Tested all work to ensure proper function and no leaks. None were found.
Customer had fuse on breaker fixed after installing garbage disposal. Garbage disposal will not turn off. Switch that activates disposal seems to be issue as power is not shut off when switch is in off position. Informed customer about electrical issues. If further work is needed will credit dispatch fee to job.
Thumping noise from the heater, when I got here I can not hear a noise, Recommend to take a video of the thumping if it happens again. Can’t recreate the issue at this time.
Return to install two liberty pumps and a float switch on a duplex grinder system. We dig up basin lid and lifted and shifted it to be level. Removed two pumps and the float switch, required to junction box near system. Installed new check valve outside of basin to replace failed check valve. This item was done as a courtesy at no additional cost. While on site, we reconfirmed history of system and components with Tim. He did mention a concern with the electrical. Stating that the plug in was required to be a gfci grounded switch, but there were concerns with daisy chaining grounds in such a way. Tim eventually elected to return the outlet to a normal outlet and has stated he hasn’t had any issues since then. There is also a concern that the alarm box may have been damaged or otherwise gone through stress with recent pump and alarm issues. I have tested 5e pumps and everything appears to be working as intended at this time. I was unable to replicate anything that may cause concern.
Cast iron line to the back bathroom/kitchen is back pitched. Left quote to replace the piping and restore proper pitch. Also left quote for the water heater as it is from 2014. Gave quotes to tenant for him to reach out to the landlord about.
For this customer came out to the call for hot water in the shower, not heating up in the shower. However, I took a look around the residence, took a look at the kitchen sink faucet, following the lavatory faucet and in the shower. And the water is about lukewarm, not completely hot on the tankless. It is showing an error code of E5, which is indicating that the heating element either has a problem and or the electrical supply has a problem. This typically is a problem with the electrical and not the water. In our professional opinion, I recommend calling a certified electrician to take a further look at the electrical issue before proceeding with any repairs if y’all choose to go with said repairs, it would be replacing the heating elements of the tankless water heater however we typically do not work on tankless water heaters that are electric. We typically only work on natural gas tankless water heaters if the quote is approved to replace the elements unfortunately we wouldn’t be ab
Customer having sewer smell upon arrival. Customer stated after demo she smelt sewer gases. Informed customer we could place temporary caps on all sewer lines in the demoed bathroom. Gave customer estimate, customer approved estimate. Installed new caps on all sewer lines. Customer should not have the sewer smell anymore
