Shawn was personable and professional. He came out to give us a quote for a new hot water heater. I asked for his expertise about a lantern in the front yard. He went above and beyond by explaining a gas hookups inside and outside of the home.
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Chen Plumbing customer service was very professional. Kept me updated on appointments. Chase and crew were very professional. Kept me updated throughout entire process. Able to locate and fix a main water line issue that 2 other plumbers would not address. Entire process was quick and efficient. I will use them again!!!
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Shawn was well versed in identifying the problem, sharing options, and getting our water heater replaced same day!
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Cody A. Was extremely helpful resolving our issue with our fireplace gas line. He was thorough and insightful and helped us picked the best solution that matched our safety and price needs.
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Communication, courtesy, thorough explanations of what was needed and why. You can’t ask for better service!!
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Braulio was super helpful and communicative. He offered advice for the future and did a clean, fast job.
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Shane was efficient, knowledgeable, friendly, and thorough. We enjoyed talking with him as well as appreciating his work.
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Replaced a bad 75 gallon gas water heater with a new one , no charge , warranty call
Call for water heater leaking. Arrived and met with Matt and Angie. They have a 15 year old water heater leaking from the interior tank. Water is draining in to floor drain. Checked pressure on house and found it to be ~100psi @~330pm on a weekend. Water main appears to be copper, although some galvanized pipe is still present in the home. I recommend replacing water heater and pressure regulating valve. I also discussed finance options for this project and offered to assist with financing if desired.
Opened wall , fixed busted CpVC pipe for front hose bib , new hose bib installed.
Call for leak on mainline. Arrived and met with Ms. Marla. She is preparing for her late mother’s home to be sold, and the neighbors called her to say there was water flooding the backyard. They came and found a break on the main line. Several lumping companies have been out to offer opinions and estimates. My findings and recommendations are as follows: Findings: one inch pvc line from meter. Transition to 3/4 inch copper near home. Transition location unknown. No evidence of irrigation lines. Marla stated that a few points were brought up from other companies. The waterproof seal around the waterline is not holding. Hydraulic cement can be used to patch this at no additional cost. Another recommendation was to replace the copper line going through the foundation. I do not think that the copper should be replaced. The copper line is at an angle, but relief joints were already installed, and the rolled copper is intended to be used in this application. While we can replace that sec
Call for sewage pump alarm. Arrived and met with Tim. They have a livery dual pump system installed outside for the whole home. The original sewer line had settling issues, which prompted Tim to have the pump systems installed approximately 15 years ago. The system has a few issues. The pumps are very deteriorated, the float switch has failed, the basin cover has settled and pushed the sewer line down approximately one inch, and the air admittance valve needs to be replaced. I discussed the issues and solutions with Tim. He would like to replace the system due to age and condition. I gave a ballpark estimate, as the plumbing supply houses open on the weekend were unavailable to provide availability of parts. Will return a call or text Monday to confirm availability and schedule replacement.
Replaced a leaking GLAV pipe in main control room with all copper pipe and propress fittings
Found high water pressure 100 psi and bad unsupported expansion tank , replaced both today with proper support for expansion tank
Customer stated that everything in house was backing up. Stated to customer first steps will be to pull toilet and run camera to inspect sewer line and customer agreed. Went ahead and pulled toilet in master bath, and ran camera and found that there was a blockage outside of home. Dug up at marked location and broke pipe. Now customer will be able to use bathroom throughout the night and will return tomorrow to install new sewer line from home to street. Returned and installed new sewer line from house to city. Install a two-way cleanout by home and install a 6 inch cleanout for city. Cover back soil and cleaned up work area as best as we can. Recommended to customer to wait about three weeks and then call landscaper.
Customer wanted to replace disposal with customer provided disposal. After replacement, checked for leaks and proper function. No power to disposal. Explained to customer. Customer wanted to proceed with install and handle electrical problem. Checked for leaks. Found copper drainline leaking. Replaced section with 1 1/2inch pvc piping. Checked for leaks and proper drainage.
Checked water pressure, found at 100 psi , need new Prv and expansion tank with bracket , emailed quote to Mr Patel
Came out today to replace the bell and gosset booster pump up in the ceiling that we had previously looked at. Client bought their own replacement booster pump and new unions. We removed the old pump and began to remove the unions. Got the first one off, and while trying to get off the 2nd, the old copper pipe pulled right out of the solder joint due to it being in the fitting only a quarter of the way. So, we ended up replacing that 1” ball valve with new propress ball valve, replaced the check valve with new spring check, then proceeded to pipe the rest of the pump in. Pump is supported by a clevis hanger and fastened to the concrete ceiling with all thread rod. Got air out and tested. After tightening up a small drip on the unit, we are good to go. 1 yr labor warranty Service fee is no longer waived for commercial work. Bill out.
Customer stated that when toilet was flushed, the toilet wasn’t flushing. Also lavatory in bathroom was draining slow. Give customer option to pull toilet and run camera to inspect line and customer agreed. When I had and pulled toilet in master bath and ran camera. Found soft tissue stoppage, right drain pipe leaves home. Cleared stoppage and inspected the rest of the line as far out as I could go. Didn’t notice any other stoppages at this time. Reset toilet and tested. No leaks are present this time so caulked around base of toilet. Cleaned up work area. Recommended to customer to have cast-iron piping replaced and will send estimate to do so. No warranty on drain cleaning
Client called us out due to our recently installed toilet rocking. In original install we had put a toilet shim sticking out the back of the toilet to prevent that issue. It was missing causing the toilet to rock. I got a new shim and cut it to where it doesn’t stick out from under the toilet so it doesn’t get removed again.
Came out today to cut hole in water stained Sheetrock ceiling in garage to see what is leaking. We cut a hole and found the majority of the stains are from roof leaks, and the other one would be from the bathroom that leaked upstairs.
