This is the most professional and customer service focused plumber we've ever worked with. The work is top-notch but the customer service goes beyond excellent.
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Dawson is a pro’s pro. Immediately had a good idea of why our water bill went up based on a small leak on our street near our water meter. Professional and top notch from start finish.
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Cody went over and beyond getting us flushing again! They stayed late and got the job done.
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Quick response and great work. Thanks.
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Shawn is that guy. 100% dependable, honest, and relatable.
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Tim Chen’s crew is the best. Always friendly and professional!
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We had an emergent leak and called around 4pm. They had Shawn out to our house by 6pm. Shawn was honest, courteous, and efficient. He quickly diagnosed the issue and got everything fixed up. We really appreciated the fast response and transparency. Highly recommend!
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Cody was amazing and very knowledgeable patient and informative!! did a great job with the whole house… thank you again - Jill
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Brylen was awesome! Very thorough in assessing the situation, kept me informed of the findings, worked hard in completing the job and cleaned up the work site. I called Chen Plumbing on a Monday afternoon and they put us down for the very next morning. Highly recommend.
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These guys are on time and do great work, also provide great explanation Of the service Been using them for 10 years
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Cody was AWESOME, he was thorough and quick! Thank you Cody for a fantastic job. Thank you for coming early.
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Superior customer service. Great technician. Highly recommend Cody A!!
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Quoted to replace water heater and gave quote for minor drain repipe for a slow dripping fitting.
Customer got a main line backed up to rear bathroom toilet and shower , this is special skirted toilet need remove , snake and camera the line , we quoted price , customer want rent snake and Home Depot try it first . Collect dispatch fee today
Remove and haul away 2 toilets. Furnish and install 2 new toilets. Toilet on main floor bathroom pull and move to bathroom up stairs. If any flanges are broken and need repair/replacement there will be an additional charge. Chen membership is $19.95 a month Furnish and install two new toilet toilets. Tested in both new toilets are working as it should and no leaks present. Also reinstalled customer toilet and tested. No leaks. Caulked around bases of toilets. Also did tankless flush. Cleaned filters. Tested tankless and tankless is working as it should and no leaks present at this time. Cleaned up work area.
Came out for a sewer back up. Arrived and found 1” of sewage had backed up across the basement floor. We could not locate a cleanout. Received approval to pull the toilet and snake/camera the line. Located the blockage under the basement just past the floor drain. Confirmed with camera it was a soft tissue blockage. We cleared the blockage and restored flow to the line. Inspected line and found no serious issues on the pipe outside the home, however inside under the slab the cast iron has scale/rust build up due to being 60 years old. Referred restoration services to clean up the sewage that backed up into the home. Left quote to replace the drain line under the slab which will involve demo’ing the downstairs bathroom. No further issue at this time. No warranty on drain cleaning services. Thank you for choosing Chen Plumbing.
Water heater leaking upon arrival. Customer stated he woke up this morning and the water heater was leaking. Informed customer we could not repair the water heater but we could replace it. Gave customer estimate, customer approved estimate. Installed new 50 gal gas Rheem water heater with a new expansion tank and shutoff. Turned water back on to check for leaks. Found no leaks. Fired up water heater. Water heater is fired up and working properly. No leaks upon departure
Did annual inspection for membership. Found that most service valves for fixtures are old and will need to be replaced in the future. Also, customer mentioned that they wanted laundry standpipe replaced. Gave customer starting point/ball park of $1200 to have that replaced. Also, customer wants to replace old sink next to laundry room.
Remove old sink and faucet. Install customer supplied vanity and lavatory faucet. Chen plumbing won’t be responsible for damages to tile. If any additional work is needed there will be an additional charge Unthread galvanized nipples and thread in brass nipples with new services valve. Also rework section of drain. Shut water off to home and removed old sink. Also cut a section of drain out. Replaces section of drain with pvc piping. Unthreaded old galvanized service valves and installed new ones. Installed customer provided vanity and lavatory faucet. Turned water back on and tested work. No leaks present at this time. Cleaned up work area. No warranty on customer supplied parts and also no warranty on galvanized connections due to age of pipe.
Checked leak in the kitchen ceiling issue , not water supply line leak , possible with tub drain , customer may call contractor open the ceiling do more investigating first ,
Call to install customer provided RO system in the kitchen, help to get screw out of disposal, and remove shower plate in master bathroom. Alexandra has the cloud RO system on site, and I installed the system. Water pressure regulating valve is less than one year old. Shut off valves relatively new. Installed system, checked for leaks. ****Please allow the system to fill completely for a total of THREE TIMES. It should take 60-90 minutes to fill completely, after that open the faucet until the flow significantly drops.after three purging cycles, the unit is ready to use. Instruction and informational booklet left on top of the RO system. While performing this work I removed a screw sitting in the basin of the disposal, tightened up the soap bottle for the sink, and removed broken strainer plate at customer request from shower, to accommodate drop in hair net.
Came out for high water bill. Had to probe around and find meter as it was buried under 10” of dirt. Located meter, confirmed a leak after the meter. Shut valve inside house, meter continued spinning indicating a leak on the service line. Dug past the meter, did not find the leak. Kept digging holes until we found where the water was coming from. Found a break on the old 10’ away from the meter. Dug up and cut out the leaking section. Replaced with pex. Allowed adequate time for glue to fully cure before testing. Tested repair and confirmed no leaks. Confirmed meter was no longer spinning. No further issue at this time. 2 year warranty on repaired section only. Thank you for choosing Chen Plumbing.
Remove existing hose bib and install new one Cut out old hose bib. Installed new hose bib using pex piping. Tested and no leaks were present at this time and Spicket was working as it should. Cleaned up work area.
Customer had low flow in a lavatory faucet and a poorly flushing toilet. Gave price to replace lavatory stops because they didn’t appear to be holding, and rebuild toilet with new fill valve, flapper, and supply line. Performed all work as stated and found no issues with work performed. Tested the hot side lavatory faucet and still have bare minimal flow. Took apart and found failed American standard lavatory cartridge. Put a temporary rubber cap on as a courtesy. Left price to replace water heater and copper gas supply since heater is 10 years old.
Call for toilet flushing inconsistent, and faucet with low pressure. Arrived and met with Mr. Gabriel. Mr. Gabriel is a member of our Win With Chen maintenance program, and I thanked him for being part of our program, and for trusting us to protect his home from plumbing issues. Today, we discussed issues in the basement bathroom. The toilet handle must be held down to flush fully. The faucet in this bathroom is not producing enough water pressure. The toilet appears to be original to home, approximately 20 years old. I noticed a stain on the floor and see that the gaskets appear to be leaking, either from the flush gasket or tank bolt. I was unable to replicate leak, but residual rust and sediment from dripping is present. Due to condition of toilet I recommend replacement or rebuilding the tank. The faucet is a Moen two handle entry level faucet. There appears to be a blockage in the mixing chamber or housing, and I was unable to isolate or remove it. Due to the condition and typ
