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Tim was great. I had a problem the day after service and he came immediately to fix it.
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Chen Plumbing is a very reputable company. They have very service oriented technicians and they treat your home with respect. They are hard workers, provide estimates up front and charge with they quoted. I have enjoyed working with Chen Plumbing on our plumbing needs from water heaters, changing valves on faucets, pressure valves and water flow monitoring systems. If something is not right, they continue to work until you’re satisfied. I recommend Chen Plumbing.
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He arrived in time and diagnosed the problem quickly.
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I cannot say enough about Braulio Cobarruvias and his partner!! 🫶🏽☺️🫶🏽☺️🫶🏽 My disabled elderly mother had significant plumbing work done on the outside of her home 3 years ago and Braulio performed a camera service and found a tear or belly in the pvc pipes. I was devastated because my mother is also on a fixed income and I was laid off recently. The professional service and the empathy was unmatched!!! We were treated kindly and they took time to explain everything they were doing, what they found, a quick Look at the inside of the house to measure the overall psi. They have 5 stars for a reason!!! Again, I cannot say enough about Braulio's customer service. I rarely write reviews but they more than deserve 5+++ stars for their expertise and more importantly to me & my mother... their heart. We have all gone through different things lately and it feels awesome to not feel taken advantage of. It feels great to know that if the original plumber doesn't make the necessary repairs I have 2 great professional licensed plumbers that won't disappoint.
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Dawson was very professional, explained what was happening, and recommended how to proceed. Definitely gets 5 stars! From a plumber’s daughter
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Matthew turned up on time and was very helpful and informative. We got all the tasks done that were needed at this time
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Top notch customer experience. From 1st phone call to finished project - I couldn’t be more pleased. Two new bathroom faucets (no more leaks!), water heater up to code (expansion tank) and leaky water line in the basement.
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We needed our electric water heater replaced asap but weren't sure whether to get a heat pump type or just standard. Cody was there within a couple of hours, was super chill and explained our options clearly. He had a tablet and was able to give me an exact quote on the spot. (They were very reasonable compared with the 2 other quotes we got.) He started immediately and was done within 2-3 hours. He was super pleasant and easy to deal with, and gave me some excellent tips. Top notch guy, & excellent service overall. Highly recommend!!
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Matthew was knowledgeable and solved our problem quickly and easily!
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Matthew quickly diagnosed my problem and quickly solved it. Real asset to your group.
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Chen does good work, but I had my service request pushed back two times. One day I waited an entire day for service that never happened. When Chen did show up after another half day of waiting to see if someone was available, the simple task of about an hour that required no repairs to anything, having two bathrooms sink faucets replaced (I’d provided the fixtures), I was charged $850. I had agreed to that price and regretted it ever since. I will call a different plumber next time I need one, unfortunately.
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Removed tank style water heater, and installed new Navien tankless in the basement. Tested with no leaks or failures at time of service.
Upon arrival customer stated he tried to install the tub drain and was not able to get it to sit properly. Gave customer estimate to install the tub drain. Customer approved estimate to install the tub drain. I screwed the adapter sleeve on first that I put putty on the tub drain and put the rubber gasket in between the drain and the tub and then tighten it up. Tested system and system is working properly with no leaks or issues.
Remove old water heater and haul away. Furnish and install new RL75IN Rinnai tankless water heater with new service valve kit. Also furnish and install new 3/4in Prv and main house shut off valve. Chen membership is $19.95 a month and may be canceled at anytime
Customer had whole home water filtration system with sediment filters needing to be replaced. Advise customer on issues with existing system and gave solutions in estimate format. Replaced customer supplied filters.
Upon arrival customer stated she had a lot black sludge buildup on her faucets. Informed the customer that it happens because of how hard the city water is I informed her we could install a whole house filtration system. Gave customer two estimates for the whole house filtration system. Customer stated she is going to talk it over with her husband. Customer also stated she had a tub and a shower she need the drain cleared. Gave customer estimate to clear shower and tub drain. Customer approved estimate. I ran my air snake on the shower and was able to clear it and as well as the tub. Both drain are draining properly with no issues.
Client called us out to property due to the 40 gal short model nat gas water heater in attic not putting out hot water. Unit was 13 yrs old, normal life expectancy is 10-12 yrs on tank water heaters. We replaced the 40 gal short model water heater with new Rheem pro series 40 gal short model nat gas water heater, installed up to code with new ball valve shutoff and new properly supported expansion tank. Home water pressure is good at 70 psi. Lit water heater and turned on. Unit is heating as it should, customer should have hot water in approx. 30 mins. 6 yr manufacturer warranty and 2 yr parts and labor warranty.
Shut down water to home at meter. Excavate around piping to shut off valve buried in yard. Cut out and replace shut off valve in ground. Replaced three-quarter inch PRV on CPVC piping in crawlspace. Replace 2.5 gallon thermal expansion tank and support. Once all items are repaired and replaced pressurize system slowly and bleed out air. Test all new connections for leaks. Replace standpipe access around valve and tamper down dirt around piping.
Replaced toilet upstairs and stop valve. Customer supplied toilet. Replaced leaking saddle valve to ice maker line. No further issue. Hauled off old toilet.
Upon arrival customer stated his shower valve was leaking. Informed the customer that I would have to cut out tile and he would have to get someone who does tile to put it back and I can come back and put the trim kit on. Gave customer estimate to replace the shower valve. Customer approved estimate to replace the shower valve. I cut out tile and sheet rock as well as the old shower valve. I Install new shower valve and wait 30 minutes for the glue to dry and to turn the water on. Tested system and system is working properly with no leaks or issues. Was not able to get pressure
Checked problem with dripping faucet , found very high water pressure, emailed quote for prv replacement and faucet cartridge replacement
Came out today to look at the master bathroom shower that is not working properly. It is a Moen multi function shower valve system, and I have not been able to find the model or the parts for it, to determine an exact estimate of what it will cost to repair it. Will do some research Monday and see what we can find. Worst case scenario, we will have to cut small squares of Sheetrock in toilet room behind shower and closet behind shower to access the exiting valves and water lines. Will get client those estimates Monday as well. Client had 115 psi of water pressure. Today, we replaced the failed pressure reducing valve with new 3/4” watts 25aub pressure reducing valve. Set home pressure to 60 psi. Sent client estimates for replacing failed thermal expansion tank, and for replacing the 8 yr old water heater that is out of warranty, which includes the new thermal expansion tank. 1 yr parts and labor warranty on today’s work. Also, we have a service membership for our customers. It is
Customer stated he was having issues with water showing up around base of toilet. Tested pressure to home and advised on water heater piping. Went into crawlspace to access toilet from underneath but toilet is in section in slab. Pulled and reset toilet.
Came out today to install a customer supplied lav faucet cold side stem, due to low flow issues at this one master bathroom faucet. We replaced the stem with new, and it didn’t fix the issue. We then replaced the mixing valve located under that lavatory, and no luck. Bathroom was remodeled in 2021 and water lines are uponor pipe. Only thing we can come up with is that there is a kink in that cold line in the wall. We have done everything possible up to this point, and will need to return next week with Tim to further investigate. Collected for mixing valve replacement today. We will credit this back if any more extensive work is needed to fix the issue. To replace the nut on kitchen faucet, everything under the sink will need to be removed, due to not being able to access it. We can do this when we return next week. BUT, I recommend client just purchase new kitchen faucet, due to us having to increase the price on that task due to all the extra work needed to do it.
Customer had issue with stop valve supply line and fill valve for main floor toilet. Debris had clogged connection from supply line to fill valve. Stop valve leaking from handle. Shut down water to home and replaced all three for toilet. There is no warranty for this work due to customer denying estimate for PRV installation. Psi is exceeding 80 on system, which is more than fixtures and appliances are rated to handle. Left estimate for customer to install main shut off PRV and accessible utility closet above water heater.
Came out for back up in basement. Customer showed us where cleanout is in wall and said that where people normally snake it form. He show3d us floor drain by water heater. Drain did have paper all over the floor where it previously backed up but the water has since receded. R3cieved approval to snake/camera. Ran camera down cleanout inside basement and went 100’ down the line. No sign of active back up. Ran camera from outside cleanout in yard down to backwater valve. No sign of blockage. Ran water from water heater into floor drain to ensure it was draining properly. Made sure water was reaching end of the sewer line. Changed pricing for today’s visit to camera inspection only as we did not have to snake. Left estimate with reduced pricing for another visit if we have to come back and snake out a blockage. Price only guaranteed for 30 days from today’s visit. No further issue at this time. House is 60 years old.