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Simon was great! He did a great job and was extremely professional.
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Eric did amazing work, fast, competent and knowledgeable. Good customer rapport. He got you a new customer.
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We called in on a Sunday and within a few hours Chen plumbing was knocking at our door! Eric was super helpful, quickly identified the issue and let us know all of our options throughout the process. Plumbing issues can be no fun but Chen Plumbing and our technician Eric made it as painless as possible.
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Dawson always does a fabulous job and leaves after cleaning up thoroughly
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Extremely patient and thorough, making sure all questions were answered.
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Dawson Foster from Chen Plumbing responded immediately when I called for plumbing help. He fixed everything quickly, efficiently, and most pleasantly.
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Great customer skills and a proficient and knowledgeable professional.
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Matthew has been to our house twice for two different plumbing needs and has provided excellent service both times!
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This plumber charged us $500 to scope a pipe. While his manner was fine, he completely took advantage of us. I would never use them again or recommend them.
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I was impressed with Christian. He has an excellent attitude and did a top rate job
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I have known Tim for 20 years. Can depend on excellent service, the plumbers he has are beyond compare. Courteous, intelligent, honest , hard working. Good explanation of problems and solutions of difficult situations. I have great admiration of Tim and his company.
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Victor and his team were incredibly efficient. He was able to diagnose my issue and provide me with several solutions to resolve them in a timely manner. I never felt he was trying to upsell me on things I didn’t need. I’ll definitely use Chen Plumbing in the future!
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Customer had soldered joint leaking extremely slowly just after ball valve going to wall mount widespread lavatory faucet in master bathroom. Advised customer on Prv with volatile pressure change and need for thermal expansion tank. Searched crawlspace for potential tet, with no luck. Also advised customer on two hvac issues in crawlspace.
Customer stated that they have a leak inside the wall he turned off the water at the main shut off. I cut the wall in the hallway near the kitchen about 2 x 3‘ to get access to the plumbing. There’s a pinhole leak on a three-quarter inch copper cold water line. I replaced up to 1 feet of pipe and test for leak.
Replaced delta cartridge in upstairs bathroom. Delta cartridge. Tested to ensure proper function and a leak free install.
Round drain cleaning machine through washing machine box to clear blockage
Customer had leak on kitchen faucet and recommended to have kitchen faucet replaced. Installed customer supplied kitchen faucet. Tested in no weeks were present at this time.
Customer was having issues with steady stream, coming out of shower in upstairs bathroom. Tested pressure on home to find it exceeding 110 PSI. Replaced three-quarter inch PRV in crawlspace. Customer declined option to replace cartridge. Advised customer on how to replace cartridge.
Returned today to complete the previously quoted gas line portion of the job we started last week. We cut the concrete sidewalk out back, and dug down about 6” deep for our trench for the new 3/4” yellow poly gas line. We drilled through the brick wall below the concrete into the crawlspace and fed a black iron nipple through the penetration. In the crawlspace we used 3/4” trac pipe connected to a mega press tee on the gas line, located close to the furnace. Ran trac pipe in crawl space, black iron through the wall, then adapted to the yellow poly gas pipe for underground use. Added a 3/4” gas shutoff valve at the end of the new line for clients future grill. Once all connections were made we turned gas back on to home. Tested all joints, no leaks. We also spray painted all of the black iron in the ground to help with elemental corrosion. Backfilled dirt to grade, then poured concrete back as best we could to match. Would like to let the concrete set up for a couple days, then I will r
Customer stated that they were having high water bill and pressure was low at kitchen sink when cold water was on. Ask customer if there was any toilets that were running in. Customer stated that there was one. Recommended a customer to have that toilet rebuilt and also under kitchen sink install installed new service valve for the refrigerator and the cold side sink. Customer agreed price went ahead and rebuilt toilet and install two new service valves. Tested and no leaks were at this time. If high water bill continues will need to return to run further diagnostics. Also will send estimate for new water heater and hose bib replacement.
Came out for random reoccurring leak in ceiling in basement. Ran every fixture on every floor above the wet spot. Small wet spot slowly soaking down through insulation. Pulled saturated insulation out. Found an open 2” pvc pipe that used to be some sort of wet vent. Unsure where the termination point was above as the piping was inside the walls, however the opening was directly above the wet spot. Homeowner said they believe the leak would occur during heavy rainfall but were unsure as it would happen every time. Pipe appeared to have some minimal moisture still inside. Believe either condensation or rain was running down the pipe periodically and soaking the insulation in the ceiling before ultimately coming down through the drywall. No way to recreate this issue. Capped the pipe off. No sign of moisture anywhere else on the subfloor above other than old water spot from old shower leak before they had it redone. No further issue at this time.
Homeowner states that he wanted me to come back today and check the sewer pump located outside left side of home. Upon arrival homeowner greeted me outside and first wanted me to do a pull and reset to ensure the pump was good or bad and he would make a decision based on that. I removed the pump and had to check the blade and it took me several attempts of plugging and unplugging to get it to kick back on. After a few attempts the pump came back on and started pumping. Placed back in the basin and turned it on and it started pumping. Explained to the homeowner what I did and that it took me several attempts to get it back working and he was unsure of what to do because he was under the impression that the whole home drained thru the basin and then to the city which I had him flush a few toilets and run water and only the basement uses the pump. He is much more comfortable knowing it only drains a portion of the home and wants to wait for the pump to completely stop working before repla
I returned today to run the sewer machine to try to clear a blockage. Gave customer estimate. Customer approved the estimate. I tried run the sewer machine multiple times and was only able to get it out to 50 feet. I informed the customer we would have to jet the line. Gave customer estimate. Customer approved estimate. I ran jetter multiple times and ran the camera and located the line. The line goes behind and around the house before it goes to the street. I informed the customer that the sewer line as multiple belly’s I’m the line and that we would have to replace the sewer line. The sewer line is 176 feet and the deepest it goes is 8 foot. I left customer with an estimate to replace the sewer line.
Replaced washing machine box and p trap. Old cast iron p trap had rusted shut. Master bathroom shower had build up of hair and soap scum. Cleaned with flex shaft and rinsed clear. Basement sewage ejection pump was previously not working. Tested multiple cycles and everything seemed to be working fine. Left quote to replace pump should the issue return. Pump is 10+ years old.
Customer stated that he have high water pressure 100psi after previous tech came out to turn on shutoff valve. I replaced prv and install main shutoff valve. Pressure set at 50psi. Customer provided toilet to install. Customer want to replace front of house hosebib
Homeowner agreed to replace the tankless unit earlier today and came out with parts and new unit to install. After arriving homeowner was at lunch and got home around 120 pm and I began by shutting off the main water meter and drained the whole home. Cut of the power to the unit as well as the gas and cut the water lines and t&p line. Had to cut the 3 inch exhaust to reduce it to 2 inch and then back to 3 inch pipe. Hanged the new unit in place and leveled it and began by piping in the new hot and cold lines with copper. Then pressed them together and connected the t&p line with a drain elbow and put the drip line back into the condensation pump. Once it was all connected I turned on the water and checked for leaks or issues which non were found and I turned on the unit. It worked properly no issues and programmed it and then ran water to ensure there were no codes and hot water is coming out. Homeowner is satisfied with the service provided and wants me to look at his sewage pump loca