Shane S was very inquisitive and passionate about his job. Very personable and helped quickly diagnose and treat the problem.
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Our plumber, Simeon was very knowledgeable, polite and patient with all our questions and concerns. He resolved our plumbing issue smoothly and gave us good advice on the few other plumbing projects we have on the back-burner. Overall we felt like he handled our plumbing issue in a very thorough and professional manner.
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I greatly appreciated Shawn’s thoroughness and professionalism!
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Chen plumbing was very professional and got the job done quickly. I would highly recommend them.
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Simon did an excellent job. Very professional demeanor…quick work…very consultative…left the place as clean as he found it. Would recommend him to anyone!
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Tim and Otto came to check out a leak. They had it sorted out and cleaned up in two hours.
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Call for leak search in utility room. Spoke with Tom and gathered history of issue. He states that leak has been appearing for several weeks, and he has had an hvac technician out multiple times to search as well. I checked pressure on home and found it was nearly 80psi at ~3pm on a weekday. Water heater is 8 years old. Thermal expansion tank bladder is ruptured and is waterlogged, a symptom of intermittent high pressure. I inspected the prv and found visible rust. The water main from the meter to house is galvanized. Sewer lines are mostly cast iron. And the sewer main is near leak area. Possible causes: Saddle tap directly above has two drips. I believe the failing prv is allowing this to drip more during times of high pressure, such as over night. HVAC: hvac exhaust was just worked on within the last day. Residual water may be here still. Signs of exhaust leakage on unit itself. It is still possible that unit may have another leak, but we cannot verify that as it falls under h
Customer needed gas grill connected to gas line. Went ahead and connected gas line coming from grill to existing gas line outside. Turned valve off and tested for leaks. Didn’t notice any gas leaks at this time and also grill was working as it should.
Leak from kitchen to crawl space , we found incorrect installation under the kitchen sink , replaced all the pipe with two separate p traps , add AAV , cap off pipe in the wall and at roof , fixed a leak under the basement bathroom sink .
Customer stated that there was a leak coming from her unit to the unit below. Took a look behind access behind tub and found leak coming from waste overflow. Stated to customer that we can replace the seals and trim pieces or replace piping with the seals and trim pieces. Also tub was draining. Slow recommended sneaking drain. Customer agreed to replace piping with wasting overflow trim pieces and also sneaking drain. Went ahead and installed new piping with new pieces and ran tub gun to clear stoppage in drain. Tested and didn’t notice any leaks at this time. Also caulked around trim pieces in shower. Found that by overflow tub is cracked and don’t know the extent of the cracking. Also, very common for cast-iron tubs because where they drilled overflow will be a weak point for the tub. Stated to customer to customer that if cracks are all the way through water can get and leak out that way. Told customer keep an eye out for leaks. Cleaned up work area.
Call for high water bill. Arrived and discussed concerns. Water bill was $1,200 during the last bill cycle. I inspected all four toilets nd found extreme degradation of flush tower gaskets, allowing all four toilets to run constantly. Home is only five years old. Pressure is 50 psi. I recommend rebuilding or replacing all toilets, as well as installing a whole home filter to help protect the plumbing system.
Customer stated that kitchen faucet wasn’t working properly in that side sprayer was not functioning. Recommended to customer to have faucet replaced which customer already purchased kitchen faucet. Went ahead and installed. Customer supplied kitchen faucet and tested. Now, kitchen faucet is working properly, and no leaks were present at this time. Also, water heater is over 10 years old and the thermal expansion tank has failed. Recommended to have water heater replaced. Also garbage disposal has rusted through and also recommended to have that replaced. Will send estimates to do so.
Clogged basement bathroom for tub and toilet, we opened lift station lid, snake and camera unclogged line , found old cast iron pipe is in very rough condition and not enough pitch .
Co leak upon arrival. Customer stated that AGL came out and found a co leak at the water heater. After looking at water heater noticed it was leaking, as well as an incorrect vent. Checked pressure and read it at 120 the building had two PRVs. Also noticed leak on 3/4 copper line and a fill valve in the basement toilet constantly spraying. Informed customer of all issues and the work that would need to be completed including 2 new PRVs, new gas line ran, new navien 240a2, running the vent outside, fixing the 3/4 copper leak and fixing the toilet. Gave customer estimate, customer approved estimate. Installed new navien 240, fixed leak, repaired copper line, and installed two new 1 inch PRVs. Turned water and gas on. Found no leaks on any gas lines inside the building and no leaks on water lines. Tested to make sure tankless was working properly. Tankless is working properly and no leaks found on any work we did. Customer has slow gas leak on the roof on a mega press union. HVAC company
Existing tankless unit not working, this unit has not been flushed , vent pipe is not correctly, used foam core pipe instead pressure pvc , gas line is 1/2 “ , best use 3/4 “ instead for 199,000 btu unit
Return to install new pressure regulating valve and shut off valve. Ran new gas line to tankless on second floor. New gas shut off valve. Installed Rinnai concentric vent and ran outside. Installed new vessel sink pop up drain assembly.
For this customer, we went ahead and checked the water pressure because the customer had a running toilet in the guest hallway bathroom the fill valve and flapper needed to be replaced so therefore that is exactly what we did but addition to that the water pressure was really really high the water pressure red at 140 pounds and then went down to 100 after I rechecked it anything after 80 PSI, it is recommended to replace the pressure reducing valve, so that is exactly what we did. We did a minor rebuild added a new pressure reducing valve did not have to install a new shut off valve because there was already a ball valve present. What’s everything was installed to re-pressurized the system and there are no leaks on the pressure reducing valve and or the toilet CUSTOMER is all set. I do recommend replacing the water heater due to its age. It is from 2009, it is a GE gas water heater 50 gallon at some point that is going to fail and I recommend getting that replaced
Customer wanted new hose Bibb installed at front of house. Ran new line and drilled hole for hose Bibb. Secured Bibb to wall and caulked area. Also added shut off to line. Insulated piping. Checked for leaks and proper function. Allow 24 hrs for caulk to dry.
For this customer they have reliable hvac, plumbing and electrical came out to snake the tub drain. However the problem is the the other tech took off the drain to run a hand snake on the tub. And he didn’t take off the overflow plate. When he was done he went back with caulking rather than silicone or plumbers putty. What I recommended for the repair is we replace the overflow cover plate and the drain with new plumbers putty. The customer is wanting to see if the other company will warranty the work as it is their fault that water is leaking below to the other unit. At this time no repairs will be made. Wasn’t able to check water pressure. No hose Bibb or individual shut off valves. Water heater is from 2011 recommend to replace
Replaced bad disposal today , upgrade to one HP disposal
Call for leak in ceiling. Arrived and found copper pipe has leak in ceiling of basement. While investigation I also found a leaking pressure regulating valve, an additional leak in the utility room. A thermal expansion tank with ruptured bladder, and. Ten year old water heater. Installed a high pressure and regular pressure regulating valve due to excessive pressure. Replaced water heater, new thermal expansion tank and shut off. Drip pan would not fit due to HVAC unit being too close. Replaced both dripping sections of copper. After all work we pressurized home, checked for leaks. Water heater is on and heating. Restoration crew contacted to help with water damage to basement.
