Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Brylen was very knowledgeable and helpful when replacing the water heater.
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Convenience
Shawn did a great job addressing my issue and explaining all the options I have to find the right balance or speed, durability, and cost. Great guy and great work
Overall Experience
Quality
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Convenience
Brylen from Chen Plumbing was awesome and got the job done quickly and most importantly, correctly.
Overall Experience
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Convenience
Simeon was great. He explained everything he was doing and gave me many opportunities to ask questions. He worked quickly. I was impressed that the company could get someone here on Monday of a long holiday weekend. Would definitely recommend the company and Simeon to others.
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Convenience
Chen plumbing delivers a quality of work that stands clearly above their competitors. Likewise, Chen plumbing is timely, responsive and highly professional. I have used Chen plumbing for years, both in residential and commercial settings, and I am always blown away with how quickly and efficiently they get the job done. And I am always impressed with the finished job.
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Shawn was personable and professional. He came out to give us a quote for a new hot water heater. I asked for his expertise about a lantern in the front yard. He went above and beyond by explaining a gas hookups inside and outside of the home.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Explained volume vs pressure, the pipe size for the main water line from the meter to the home is 3/4 rather than 1in, so therefore there is a volume issue on how many bathrooms there are in the house (3.5). In order to have more flow, you’ll need to upgrade the main service line to 1 in rather than 3/4. That would be the fix for the volume. As for the water pressure, it is normal, it is at 65psi, the pressure only drops 5 psi when a toilet is flushed, when 3 or more fixtures are being ran the pressure drops to 50 psi. There isn’t enough volume of water to keep up with the demand.
Customer wanted to replace old 50 gallon gas water heater with new Navien 240A tankless water heater. Mounted tankless on wall with two by fours and ran 2 inch PVC approximately 15 feet through new penetration for correct venting. Also installed condensate pump and ran condensate drain line out existing penetration. Caulked wall penetrations. secured all piping with straps. Also installed Navien recirculating T in furthest fixture in master bath. After install was complete, checked all areas for leaks and checked for proper heating of water in all areas of home. lastly, removed tank water heater.
Customer originally called us out due to a freeze related failure at next year hose. Inspection we determine the freeze caused the ball valve to separate, causing some water damage. While on site, we performed the thorough evaluation of water system as a whole.During this evaluation, we found both 264 262‘s water heaters to be extremely aged and recommended replacement due to the condition. Customer approved replacement. Customer’s mother occupies the the 264 side of the property. During evaluation of the unit, we tested the existing pressure and found the water pressure to be high, indicating that the PRV had failed. Customer approved PRV replacement new PRV was furnished installed and pressure was retested to confirm proper regulation within a safe operating range. Customer also opted to replace half inch shut off valve for exterior hose bib. However we did notice line was still frozen customer opted not to fix at this time. We did furnish and installed 250 gallon electric water
Client called us out due to a leak on their main water line under the concrete driveway. Client has 2 water shutoff boxes in their driveway, which is odd because most of the rest of the neighborhood only has 1. Sewer and water line seem to be running right on top of each other. The leak appears to be in between the 2 boxes, as they both are taking on water from the leak, but the downhill box is filling up way faster than the one by garage and can see the water flowing in from the front of that downhill box when water is pumped out. Gave estimate to bust up concrete and repair the leaking water line. Waived service fee.
Returning tomorrow morning to swap out tankless
came out today to finish the set out for the remodel victor had done previously in the add on guest sweet above garage. vanity was already installed, and we had to install the widespread faucet in very small space. Also installed the hot and cold shutoffs for that faucet with new compression multi turn stops with new escutcheons and faucet supply lines connected to the new faucet. Installed the drain assembly, glued on trap adapter, then installed a tubular ptrap and extension tube for the drain hookup. We also set the toilet flange on the stubbed up drain pipe and installed new shutoff, escutcheon, and supply line there as well. Set the customer supplied toilet that had been sitting for a while. When we went to test found the toilets components had dry rotted to the toilet and toilet was cracked but still completely functional. We will return tomorrow with new customer supplied toilet and install a new toilet up there. We also installed the black delta shower trim in the shower. Teste
Price is to install warrantied (part only) parts control board for Rinnai tankless unit. Dropped the tier of repair per Hunter. Added 30% discount per Tim. 11/27/26 Returned and installed manufacturer supplied pcb for Rinnai tankless unit. Installed the pcb per Rinnai specifications. Checked all values for parameter settings, confirmed matching gas valve values, and ensured proper wiring harness connection. Had customer run two upstairs tubs for several minutes and had no issues producing hot water with the new board. Found no issues post install at this time.
Tankless needing yearly flush upon arrival. Customer stated the tankless was needing a maintenance done. Customer stated the tankless was sometimes fluctuating water temperature when they run any shower. Informed customer this could help with that issue but there is no guarantee it would completely fix that issue. Also informed customer due to age of tankless we would not be responsible for any issues that could possibly happen after flushing. Gave customer estimate, customer approved estimate. Flushed tankless for an hour and then flushed the tankless out to get chemicals out of it. Fired tankless back up and checked to make sure the customer had hot water. Tankless is working properly and producing hot water upon departure. There was a lot of condensation build up happening on the gas line but no active water leak
On gas line going up to tankless install sediment traps to bring up to code. Customer stated that gas company came out and flagged tankless water heaters because they didn’t have sediment trap on gas line. Shut gas off at shut off valve and installed sediment trap at both tankless. Turn gas back on and tested and found no gas leaks at this time. Ran water throughout the house and everywhere is getting hot water. Tested for gas leaks again and no leaks were present. Cleaned up work area.
Sewer line backed up but cleared itself upon arrival. Customer stated the sewer line backed up but now is working properly. Informed customer we could run the camera from the clean out to the city’s tap to make sure the line is in good condition. Gave customer estimate, customer approved estimate. Ran camera from clean out to city’s tap and found two belly’s in the line. Recorded the sewer line inspection on camera
Customer stated that there was a leak on main water line pipe coming through foundation wall. Customer had dug up water line at foundation wall. Took a look and stated to customer that we will need to replace piping through foundation wall and gave customer estimate to do so. At this time, customer didn’t want to proceed with any repairs.
Customer stated that they weren’t getting hot water. Found that water heaters are piped in series and the heater that is doing all the heating went out. Was able to relight water heater. Stood by water heater and water heater was heating for about 15 minutes without shutting off. Stated to customer that if water heater goes out again, let us know. Also gave customer price to pipe water heater heaters in parallel. Tested faucet in basement and it was getting hot water.
Urgent call , arrived in 7 mins after call , found upstair toilet tank leak water all over in bathroom floor and caused leak down to ceiling below , we fixed by did toilet tank rebuild with new supply line , fill valve , Kohler flush valve seal .
