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Chen Plumbing customer service was very professional. Kept me updated on appointments. Chase and crew were very professional. Kept me updated throughout entire process. Able to locate and fix a main water line issue that 2 other plumbers would not address. Entire process was quick and efficient. I will use them again!!!
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Shawn was well versed in identifying the problem, sharing options, and getting our water heater replaced same day!
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Cody A. Was extremely helpful resolving our issue with our fireplace gas line. He was thorough and insightful and helped us picked the best solution that matched our safety and price needs.
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Communication, courtesy, thorough explanations of what was needed and why. You can’t ask for better service!!
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Braulio was super helpful and communicative. He offered advice for the future and did a clean, fast job.
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Shane was efficient, knowledgeable, friendly, and thorough. We enjoyed talking with him as well as appreciating his work.
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Replaced a old none working disposal, supply and installed insinkerator 3/4 Hp pro compact disposal today with new p trap
Customer wanted to install customer provided faucet. After install checked for leaks and proper function. Explained faucet function being really close to window ledge. Customer is okay with installation
Came out today to hook up the ice maker machine properly in the water cooled configuration instead of air cooled. We had to order the specialty water pressure regulator for the pump on the machine and also had to order the condensate neutralizer for the condensation line on the machine ran to the drain. Today, we added the water and condensate lines and ran them accordingly to get the machine operational for today. With not having the water pressure regulator, I just opened the water shutoff about halfway to cut back the water pressure. I also ran the condensate drain in 1/2” cpvc to the floor drain and added a vent on top so it would drain properly. Ice machine seems to be up and running for now. Ordered parts will be available in the morning for me to pick up then I can come install them. We will collect the total today, and tomorrow will not collect anything more.
Customer had section of cast-iron in basement showing small leaks from underneath pipe. In order to fix issue replaced approximately 12 feet of cast-iron with 4 inch PVC. Added Test tee for easier access to drain system after drain work was installed re-strapped piping for better security and ran water to test for leaks and proper drainage function.
Customer contacted us for a suspected leak behind a toilet. Upon arrival, we performed a thorough evaluation of the plumbing system and fixture area. We determined the toilet flange had failed, allowing water to seep beneath the fixture and into the sub floor area and crawl space .We documented the condition and provided video evidence for the customer. We removed the affected toilet and rebuilt an additional restroom toilet while on site due to deterioration of the sub floor, the customer will need to have the subfloor repaired/rebuilt before we can properly reset and secure the toilet to prevent future issues. Toilet rebuilt was confirmed to be working as intended via dye test.
Client called us out today due to one of their lavatory widespread faucets on a pedestal sink was constantly dripping. We checked home water pressure and it creeped up to 95 psi, which is a good bit higher than our safe range of 50-79 psi. Located the old pressure reducing valve in the crawlspace and it looks to be original to the home. We replaced that failed water pressure reducing valve with new of same model in 3/4”. Also replaced the old whole home water shutoff with new 3/4 propress ball valve for reliable use if client ever needs to shut water off. For the dripping faucet, client just wanted the leak stopped and the lines capped. We removed the old water shutoffs and escutcheons, added new escutcheons and capped the 2 lines with 1/2” propress caps. Turned water back on and tested, no issues or leaks. 1 yr warranty Client payed via check
Customer has small leak on 4 inch cast-iron drain in basement area. Gave options for partial and full drain line replacement. Customer wants to talk over decision with spouse and will give answer later.
For the job, I worked on flushing out 250 gallon water heater tanks in the guest bedroom bathroom in the basement. There is a small utility closet that holds both 50 gallon water heaters that we had installed back in 2022 had to flush the first one which is the one on the left and then the second one on the right Flush both tanks out. So that they were completely empty I did a shake test on the one on the left to indicating that it is empty however, I wasn’t able to move it that much due to the fact the way that they are currently piped together the water pressure on the home is normal. It is at 55 psi. After the flush of both water heaters, I made sure to turn the breakers back on after the water heaters filled up all the way, indicating that there would be no issues with the thermostat or elements burning out once complete. There are no leaks of any kind CUSTOMER should get hot water anywhere from 45 to an hour after leaving.
Client called us out due to the home inspection failing for 7 different plumbing issues. We went in and assessed all the different issues to get a proper estimate to do all the work the correct way to pass inspection. Talked with client and went over everything with pictures as well. Emailed estimates over with invoice. Our best # to complete this large amount of work to get home up to code is $8200, with a 2 yr warranty
Returned after estimate was approved by customer customer approve installation of dual PRV’s set up consisting of one high-pressure PRV rated for harsher conditions and the secondary standard PRV. The first PRV knocks the incoming pressure from approximately 130 psi down to roughly 90 psi, while the second PRV further reduces pressure from approximately 90 psi down to 60 psi. This configuration extends the service life of the PRV’s and provides improved long-term system protection. We furnish and installed both PRV’s and added a boiler drain between the units to allow isolated pressure testing of the high-pressure PRV. System was pressurized, tested and verified to be operating correctly upon departure.
Call for leaking water heater. Met with Charlie and discussed the issue. He showed me the water heater, which had water pooling below it for the last day. Charlie said they haven’t had any issues with the water heater until now. Inspection and diagnostics: Pressure on home at~68psi at ~10am on a Monday, taken at back hose spigot* (There is pressure escape allowing water to feed from cold to hot, and trickle back in to water heater. So this reading may be artificially low). Prv is dated as being manufactured in the end of 2017, making it likely installed 7-8 years ago. Galvanized water line appears to have been replaced withcopper, though galvanized tee and line exist for hose spigot and main connection. Thermal expansion tank is connected on HOT side of water heater, has no support, and the bladder is ruptured. Tank weight is pulling copper pipe to the left. These symptoms lead me to believe pressure regulating valve is failing, allowing high pressure events to cause damage to plumb
Checked out basement bathroom smell issue , tested water running , checked sewer pump operation, pump was not pumping at present time ,water was running out from gasket where pump cord is ,checked inside from removed gasket , shaked pipe , made pump comes on , is working at present time , but smell still escaping from gasket where cord is , because of age of the pump , recommended to customer replace pump and with new lid and seal all together
7 flashes for power vent heater , reset it , works now , warranty call , Matt craven installed heater June 2025
Returned to install new recirculating pump on top of the water heater and installed new lavatory faucet with a crossover T underneath to get hot water faster to that bathroom. Turned water back on to check for leaks, found no leaks. Turned on Recirc pump to make sure the upstairs got hot water fast enough. Upstairs is getting hot water fast, recirculating pump is fired up and set on a timer. No leaks upon departure. Informed customer stop on hot side needs to be replace due to it causing low pressure on the hot side.
Returned to install new 50 gal electric water heater and disconnect steamer. Installed new water heater with new expansion tank, and a new shutoff. Removed old steamer and got rid of water line for the steamer. Turned water back on to check for leaks. Found no leaks. Water heater is heating and working properly. No leaks upon departure
