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Chen Plumbing customer service was very professional. Kept me updated on appointments. Chase and crew were very professional. Kept me updated throughout entire process. Able to locate and fix a main water line issue that 2 other plumbers would not address. Entire process was quick and efficient. I will use them again!!!
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Shawn was well versed in identifying the problem, sharing options, and getting our water heater replaced same day!
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Cody A. Was extremely helpful resolving our issue with our fireplace gas line. He was thorough and insightful and helped us picked the best solution that matched our safety and price needs.
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Communication, courtesy, thorough explanations of what was needed and why. You can’t ask for better service!!
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Braulio was super helpful and communicative. He offered advice for the future and did a clean, fast job.
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Shane was efficient, knowledgeable, friendly, and thorough. We enjoyed talking with him as well as appreciating his work.
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Came out today to install the water pressure reducing valve and the condensate neutralizer for the new ice machine. Also added a supply line for the new dishwasher and hooked up. Everything seems to be running as it should be.
For this job we install a new seal for the customer supplied faucet. In order for us to replace the old seal, we needed to uninstall the faucet amd reinstall the faucet to install the new seal that the customer provided us to install. After the install, we soaked the granite to see if it would leak down, no leaks customer is all set. New seal had the perfect fit, the previous seal looked like it was cut the installed after the faucet was installed. No issues at this time
Client called us out due to a leak from upstairs toilet that has caused damage in garage ceiling. There’s 4 separate spots in the garage ceiling which tells me there’s more leaks up there than the toilet. Water pressure is 100 psi, safe range is 50-79 psi. The water heater is rusted out and leaking in multiple places. Today we rebuilt the upstairs leaking toilet that was leaking from the bottom of the fill valve with new fill valve, new flapper, and new toilet supply line. Tested, no leaks or issues. Gave the estimates to address these other major plumbing issues and client wants to think it over. Will return tomorrow morning with taller ladder to cut Sheetrock garage ceiling and figure out where the rest of the water is coming from. CLIENT RESPONSIBLE FOR ALL SHEETROCK REPAIR NECESSARY. TOILET REBUILD IS NO WARRANTY DUE TO HIGH WATER PRESSURE.
Return to install water heater and replace pressure regulating valve. Removed old water heater. In order to remove unit, we removed small quarter inch trim pieces of both sides and the bottom of access doorway. I removed door, and reinstalled door after the work. New water heater was installed. Expansion tank and mounting bracket installed. New shit off valve. Removed excessive fittings and removed tension from pipes. Re routed t&p line. Installed drip pan under unit. Secured vent with screws instead of just tape. Removed pressure regulating valve and replaced with new valve. Lao remove all remaining galvanized piping from this section. Installed new hose Bibb, including dedicated shut off valve. Silicone applied to surrounding of hose spigot. When pressurizing I did notice some crossover occur in, which was a complaint previously. Charlie expressed nothin*that is consistent with hot water crossing when pressurized, and expressed this as a low priority as it was not causing hot wa
Customer stated they randomly smell a sewer smell in the living room area. Did quick inspection and did not notice any smell or any visual indications of why they would randomly have a sewer smell even when no one is home. Left a quote for to do a smoke test for further diagnostic.
Left quote to install second water heater. Quote will require homeowner to have an electrician out to run power for the second tank.
Replaced a old none working disposal, supply and installed insinkerator 3/4 Hp pro compact disposal today with new p trap
Customer wanted to install customer provided faucet. After install checked for leaks and proper function. Explained faucet function being really close to window ledge. Customer is okay with installation
Came out today to hook up the ice maker machine properly in the water cooled configuration instead of air cooled. We had to order the specialty water pressure regulator for the pump on the machine and also had to order the condensate neutralizer for the condensation line on the machine ran to the drain. Today, we added the water and condensate lines and ran them accordingly to get the machine operational for today. With not having the water pressure regulator, I just opened the water shutoff about halfway to cut back the water pressure. I also ran the condensate drain in 1/2” cpvc to the floor drain and added a vent on top so it would drain properly. Ice machine seems to be up and running for now. Ordered parts will be available in the morning for me to pick up then I can come install them. We will collect the total today, and tomorrow will not collect anything more.
Customer had section of cast-iron in basement showing small leaks from underneath pipe. In order to fix issue replaced approximately 12 feet of cast-iron with 4 inch PVC. Added Test tee for easier access to drain system after drain work was installed re-strapped piping for better security and ran water to test for leaks and proper drainage function.
Customer contacted us for a suspected leak behind a toilet. Upon arrival, we performed a thorough evaluation of the plumbing system and fixture area. We determined the toilet flange had failed, allowing water to seep beneath the fixture and into the sub floor area and crawl space .We documented the condition and provided video evidence for the customer. We removed the affected toilet and rebuilt an additional restroom toilet while on site due to deterioration of the sub floor, the customer will need to have the subfloor repaired/rebuilt before we can properly reset and secure the toilet to prevent future issues. Toilet rebuilt was confirmed to be working as intended via dye test.
Client called us out today due to one of their lavatory widespread faucets on a pedestal sink was constantly dripping. We checked home water pressure and it creeped up to 95 psi, which is a good bit higher than our safe range of 50-79 psi. Located the old pressure reducing valve in the crawlspace and it looks to be original to the home. We replaced that failed water pressure reducing valve with new of same model in 3/4”. Also replaced the old whole home water shutoff with new 3/4 propress ball valve for reliable use if client ever needs to shut water off. For the dripping faucet, client just wanted the leak stopped and the lines capped. We removed the old water shutoffs and escutcheons, added new escutcheons and capped the 2 lines with 1/2” propress caps. Turned water back on and tested, no issues or leaks. 1 yr warranty Client payed via check
Customer has small leak on 4 inch cast-iron drain in basement area. Gave options for partial and full drain line replacement. Customer wants to talk over decision with spouse and will give answer later.
For the job, I worked on flushing out 250 gallon water heater tanks in the guest bedroom bathroom in the basement. There is a small utility closet that holds both 50 gallon water heaters that we had installed back in 2022 had to flush the first one which is the one on the left and then the second one on the right Flush both tanks out. So that they were completely empty I did a shake test on the one on the left to indicating that it is empty however, I wasn’t able to move it that much due to the fact the way that they are currently piped together the water pressure on the home is normal. It is at 55 psi. After the flush of both water heaters, I made sure to turn the breakers back on after the water heaters filled up all the way, indicating that there would be no issues with the thermostat or elements burning out once complete. There are no leaks of any kind CUSTOMER should get hot water anywhere from 45 to an hour after leaving.
Client called us out due to the home inspection failing for 7 different plumbing issues. We went in and assessed all the different issues to get a proper estimate to do all the work the correct way to pass inspection. Talked with client and went over everything with pictures as well. Emailed estimates over with invoice. Our best # to complete this large amount of work to get home up to code is $8200, with a 2 yr warranty
