I greatly appreciated Shawn’s thoroughness and professionalism!
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Overall Experience
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Chen plumbing was very professional and got the job done quickly. I would highly recommend them.
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Simon did an excellent job. Very professional demeanor…quick work…very consultative…left the place as clean as he found it. Would recommend him to anyone!
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Tim and Otto came to check out a leak. They had it sorted out and cleaned up in two hours.
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Both Cody & Chase were personal and professional in demeanor.
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Customer stated the toilet piece was broken upon arrival. After looking at toilet noticed Kohler toilet stem broken at the bottom. Informed customer the stem would need to be replaced. Gave customer estimate. Customer approved estimate. Replaced toilet stem and tested toilet. Flushed toilet multiple times and had no issues. Toilet is fixed and working properly upon departure. I’m going to look for a sprayer hose for the specific Kohler faucet the customer has because customer wants to keep that faucet.
Delivered 4 halo cartridges to customer home
Customer stated toilet over flowed upon arrival. She stated the toilet was clogged and she plunged it but noticed water dripping through the ceiling onto the cabinet. Flushed toilet multiple times and ran tub to make sure the line was clear. Unscrewed clean out cap and could hear the water flowing. Informed customer her plunging had cleared the blockage. Reliable restoration will be in contact.
For sewer job we completed on 12/17/2025 there will be a 5 year warranty on material defects and workmanship.
Call for toilet issue. Spoke with Kristen and she showed me the toilet. When testing I found that flapper wouldn’t close all the way sometimes. The chain from the handle to the flapper was twisted and slightly tight. I adjusted chain and was unable to replicate issue. Pressure is reading very low, at. 40psi. I recommend replacing pressure regulating valve soon, as abnormal low reading can be early warning signs of failure.
Leak in the ceiling at kitchen area , found very loose toilet in master bathroom, did pull and reset with flange repair today
Call for steam shower issue. Arrived and met with Austin and Ms. Josephine. Austin states that the steam unit in the master shower has power, but won’t produce steam. It has been installed for many years, potentially 7-10 years. It has worked fine until the last few months. Inspection revealed the following: Steam control unit in shower does have power. Steam unit is located in the attic above master bathroom. Flood stop automatic shut off was showing that it has activated, and the valve was closed. Rust marks and signs of water escape present on the side of the unit and the drain pan. T&p line empties straight in to pan above flood stop sensor. I turned valve open, and Austin stated steam unit still not functioning. To ensure we assess the entire system, I went to check water pressure at the water heater. Water heater located behind master bathroom on second floor (there is another water heater in the home). As soon as we found the water heater I discovered the install has signific
Customer stated no hot water to house. Found valve to be offf when I arrived. Turned on valve to heater. Found hot water to all fixtures. Customers pressure was still low from previous visit. Customer decided to move forward with PRV and main valve replacement. After replacement, checked for leaks and proper function. Also lnsulated area of work.
Clogged toilet , auger snaked cleared , could something still in toilet bowl caused back up , no wattanty
Moved water heater for ESOG to complete wall will return on Monday to reinstall water heater and rework vent. Before work was commenced noticed water heater was off prior to water heater being worked on water heater is more than likely not working at this time however, unable to determine because water house will shut off upon arrival due to other trades working in house. Return to reinstall heater thoroughly tested and confirmed the leaks. Everything is working fine at this time.
We were originally called out by ESOG to relocate the customers existing water heater during the course of our work we advised the homeowner that the current heater was not only quite old, but also had multiple code violations and was likely non-functional after discussing these issues. The homeowner approved a replacement of the unit at a discounted rate of $1300. We have documented confirmation of this approval via text message upon approval we completed the water heater replacement, ensuring that all code requirements were brought up-to-date after installation. We turned on the water temporarily to test for any leaks or issues. All joints were confirmed, secure and in working order. Please know the water to the home was turned back off as the property is currently under renovation and we restored it to the original off position per the site conditions at this time everything’s functioning as intended
Camera inspection found roots and broken sewer pipe in front of home , used excavator dug up fixed broken pipe , also add additional clean out in basement
Customer needed new water heater due to old age of current heater. Replaced heater with Rheem 50 gal heater. Also camera drain line to determine location/depth of roots seen on inspection report. Area is approximately 10 in length and 7-12ft in depth. Area of issue looks be located at tap to city sewer. Will give quote for future repair. Unable to test work due to water to property not currently being on. Will return to test for leaks and proper function.
Excavate approximately 10 feet down from cleanout, replace section of pipe that is broken and then after excavation has been complete we will jet line to ensure rest of the line is clear as well as scope line to ensure line is in good working order as well as add a two way cleanout to facilitate maintenance 17-19 mainline repair and replacement. we were called out to address a broken cleanout located approximately 10 feet deep during excavation. We discovered an additional issue with the mainline exiting the house. We presented the customer with repair options and they chose to proceed with both the cleanout replacement and the main line repair work performed excavated to access and replaced the broken cleanout. Repaired the identified issue on the mainline, exiting the house and thoroughly tested the line after repairs we compacted the soil and concrete under the repair site to help prevent future settling noted that the ground was saturated and while we have taken ev
Call for leaking dishwasher stop valve. Arrived and spoke with Mr. Brennan. He has the main house, and an additional tiny house in the back. The tiny house had a new dishwasher installed and the shut off valve developed a leak. Assessment shows that the shut off valve is old, and corrosion present along this section of pipe. I attempted to check water pressure, but hose spigots are winterized, and the water heater is incredibly old and has a plastic twist port. Also found loose p trap nut, and tightened to prevent continued drip from drain. Noticed a third drip spot and found that water has been splashing back along wooden backsplash, and wood appears to not be waterproofed. Recommend handyman address this issue to prevent further damage behind and under sink. I cut away corroded valve and pipe, and installed two dedicated quarter turn shut off valves. Reattached faucet and dishwasher, checked for leaks. With the exception of the water heater, no immediate concerns present in tin
