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Shane was efficient, knowledgeable, friendly, and thorough. We enjoyed talking with him as well as appreciating his work.
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Overall Experience
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Shane S was very inquisitive and passionate about his job. Very personable and helped quickly diagnose and treat the problem.
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Our plumber, Simeon was very knowledgeable, polite and patient with all our questions and concerns. He resolved our plumbing issue smoothly and gave us good advice on the few other plumbing projects we have on the back-burner. Overall we felt like he handled our plumbing issue in a very thorough and professional manner.
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I greatly appreciated Shawn’s thoroughness and professionalism!
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Overall Experience
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Overall Experience
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Overall Experience
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Overall Experience
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Overall Experience
Quality
Price
Convenience
Overall Experience
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Price
Convenience
Overall Experience
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Price
Convenience
Client called us out due to one of the dual 50 gal nat gas water heaters leaking from a couple different places. The other heater was replaced in 2022. They were originally piped in series, which has one heater that does most of the work and the other is basically a storage tank. We replaced the failed heater with new Rheem pro series 50 gal nat gas water heater in a pan and up to code with properly supported 5 gal thermal expansion tank. We piped both water heaters in Parallel, which makes both water heaters take up an even amount of work. Added new check valve on cold feed added new tee for recirc line and new tee for expansion tank then our tee for the 2 water heaters, all in new copper pipe. Tied the hot side in as necessary with copper and fittings as well. Hooked the gas up and turned on to test. Both units are running as they should. We were out here in Feb. 2025 and replaced the failed pressure reducing valve. While doing my inspection I checked the water pressure and it was
Possible sewer back up before we arrived in last few days , but checked all is working today , told customer neeed repair or full replacement if happens again
Call for leak near water heater. Arrived and found that the top union on the recirculating pump was not tightened enough, allowing water to escape. Water has overflowed the drip pan and spilled on to unfinished floor, and has seeped in to some small spots of drywall. Reliable restoration has been contacted and will be out today to help dry water escape. While on site, I also advised Wesley that two plumbing upgrades are worth considering to protect the home and provide cleaner water. A moen Flo automatic leak detection device, and a halo whole house water filtration system.
Call for toilet with weak flush. Arrived and met with Ms. Christine. She states that the powder room toilet does not flush well. Upon inspection I found an older (20-25 year old ) toilet, with significantly deteriorated internal components. I showed Ms. Christine the gaskets falling apart and disintegrating in the tank. Due to age and condition, I recommend replacing toilet. Ms. Christine is planning to replace the sink as well, and they would like to select the toilet and vanity. I am providing an estimate for the toilet installation. Water pressure reads at 55psi at 130pm on a weekday, tested at water heater drain port.
Call for no hot water. Arrived and found pilot light was off. Relit unit without issue. Unit is heating. On previous visit there was significant amount of work being done in complex, with digging and boring throughout complex. This customer also called several days ago about the heat being out, and I believe the gas may have been turned off or interrupted. No indication of malfunctioning equipment.
Customer stated that they were having high water bill. Checked inside home and didn’t notice any leaking and also checked under crawlspace with no visible leaks. While at the meter hissing sound. Recommended to customer to have water service line replaced. Customer signed off on estimate. Will return to install new water line on a later day and also credit back $49.
Replaced a old Bosch tankless water with navien npe 240 A2 water heater
Called out for a leaking water heater. Water heater had rusted through, wag valve had done its job and stopped the leak from getting worse. Received approval to replace water heater and install new flood stop device. Tested to ensure proper function and a leak free install. Went around to all bathrooms and cleared discolored water and sediment from each fixture. Kitchen faucet electronic solenoid was clogged and causing faucet to leak water constantly. Customer had the replacement part already so we swapped it out. No further issue.
For this job, gas line for the natural gas grill had a hole in the gas line. I could hear it from where I was standing, and I put some bubble solution on it to further identify if that is where the gas leak is coming from the customer said it was somewhere in that area and I was able to locate it didn’t think that we were gonna have to do a gas pressure test to find it because it was after a shut off valve so it would be kind of pointless if we were to do a gas pressure test so therefore it wasn’t needed. I was able to find it and recommended. We just go ahead and replace that supply line with brand new one went and picked one up from Ace Hardware because that is the only place that sells them locally and put it in. Went back with the quick connect and into the grill once complete no leaks tested it after tested the grill after to make sure it lit up the customers all set and no further issues at this time.
Customer has leak coming from shower valve. Leak seems to be coming from cartridge. Customer had shower valve. Gave option to replace cartridge or install Customer provided shower valve. Customer wants to wait on work.
This customer has a leak whenever they run water on the sink. The water will leak down to the gasket through the bottom of the sink with the vanity down through the supply lines. There’s no active leak by running the water on the drain or the supply lines, but when water is used and splashed on the counter, it gets wet causes the issue, and as a result, the gasket would be have to be replaced and or the whole faucet gave recommendations of what should be done at this time. There’s nothing I can do until the replacement gasket comes in pressure is fine tankless water heater is fine. The customer was interested in water filtration so I recommended a couple different options and he was also interested in the Moen flow. He will let us know when he would like to do that as well.
Customer had penny lodged in disposal. Unjammed disposal and checked for proper function.
Customer had two toilets leaking. One leaking from tank to bowl and another leaking from fill valve. Gave options for repair/replacements in order to fix issues. Also found pressure to be 120PSI. Explained to customer about condition of pressure and gave option to fix. Customer wanted to wait on pressure repair. Did minor and major rebuild to fix issues. Minus a few parts customer did not want to replace. After repairs, checked for leaks and proper function. Explained to customer about warranty coverage due to pressure and potential issues. Found PRV in box outside.
For this customer had to replace the fill valve and flapper supply line in Ingle stop in order to properly fix what was wrong on the plumbing toilet. After that we got that retrofitted. There are no leaks. Had to wait for the CBC glue to dry in order to make sure nothing CUSTOMER had an individual show off valve so therefore we were able to do the work on the second floor once complete. There are no leaks. Wasn’t able to check water pressure due to the fact that the water pressure would be at the building and not for the condo.
Customer stated that garbage disposal wasn’t working. Took a look and found that reset button has been tripped. Hit reset button and pulled out cookie maker frame from disposal and tested. Now disposal is working as it should and no leaks were present at this time. No charge for today due to customer had credits and also no warranty for work today.
