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Overall Experience
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Overall Experience
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Excellent service from Brylen Watrous. Explained what was needed clearly. Did the job in a timely and courteous manner. The best
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Cody was very honest and straightforward from beginning to end!! I appreciated the honesty… even though it was more than expected… he made me excited to start on my project and work with him and the company🤩🤩🤩❗️
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Cody was super friendly and professional - even though he was having to help us with a stinky problem on a Sunday afternoon! We will be using you for all our plumbing needs!
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Brylen was very efficient and highly professional. He quickly diagnosed the issue, got to work immediately, and kept me updated with his progress. I really appreciated that Chen could send someone as skilled as Brylen out immediately when I had a burst pipe!
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Shane is A1. Knowledgeable, professional and completed the job perfectly. Thank you, Shane. Love Chen Plumbing!
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Cody explained all of my options and executed efficiently. Would recommend Chen pluming!
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Call for cold water always being hot. I arrived and met with Mr. And Mrs. Young. Mr. Young states that the cold water is always hot at nearly every fixture. When testing fixtures I found that most of them were extremely hot on the hot and cold side. In September of 2025 Chen plumbing performed some work, which included replacing a water heater, and the addition of a recirculating pump. The pump was installed with a crossover tee in the master bathroom. Pump is functioning correctly. Difficulties in assessing issue: Spray foam is sprayed throughout home. The home is also old enough to that there have been many repairs and changes, and I am unable to see everything. I also cannot determine why the original recirculating system was disconnected and put out of service. When I found the discontinued service line. It was explained that they were having some kind of issue and had contractors disconnect it in years past. A second water heater was installed several years ago with remodel w
Left quote for PRV replacement as well as filter replacement
Customer had a main stoppage on her sewer line in the yard. Attempted to run camera first and was unable to obtain visibility due to the nature of the blockage. Ran a sewer machine to cut out the roots. Reinspected the line with the camera and found a large root intrusion at the tap. Recommended digging and repair the section and installing a cleanout for the city to inspect where a utility went through the 6 inch line further down. Installed a popper for the cleanout in the meantime.
Call for kitchen sink backup. Ms. Paula states that they had an issue recently with the dishwasher and the disposal. The disposal had debris (described as popsicle stick bits, or slivers of wood). Shortly after Ms. Paula found suds and bubbles in the dishwasher in the bottom. An appliance repair person helped clean and cycle it, and no further issues were identified. The sink was draining fine today, but Ms. Paula was concerned and wanted us to look at it. Inspection findings: double basin sink, dedicated p trap for EFT side, and right side has disposal and dishwasher on one trip. Drains are pvc, and pvc persists in basement for 20-25 feet before transitioning to cast iron. I ran water in sink for several minutes. Disposal is working. Filled sink up and drained, then filled both sinks halfway and drained simultaneously. Studor vent present under sink, and main vent within ten feet in basement. No slow draining, backup, or gurgling present. Should problem persist or symptoms reocc
Customer called us out due to a leaking valve at the washing machine, box and requested the dishwasher be unhooked to allow an electrician to pull it at a later date. Options were provided to replace both valves at the washing machine box and customer then approved. Customer was informed that sheet rock would need to be cut to complete the repair and acknowledge that sheet rock repair is not included. We replaced both washing machine box. Dishwasher was safely unhooked with no issues ,existing two way stop that fed dishwasher was removed and one-way stop was added to restore water to sink. All work was thoroughly tested. System is functioning properly at this time.
Checked gas line in crawl space , found a section flex gas line got water in it , disconnect and reconnect get water out and is all working now for grill and two gas lanterns
Replaced two 50 gal gas water heaters , new Rheem heaters , pan , 5 gal expansion tank , and safety shut off valve installed
Call for water heater estimate. Arrived and met with Ms. Jackie. She is getting ready to sell the home and would like estimates for the water heater replacement. I inspected the water heater and found it to be. 40 gallon gas unit. There are several existing issues (which will be addressed with the new installation). They are: thermal expansion tank is waterlogged and pushing down on hot out pipes, it is also unsecured and held on only by sharkbite fittings. The exhaust vent is rusted and unsecured in some places. Shut off valve does not feel like it will function adequately. Pressure regulating valve is located behind the water heater and has a stamped date indicating it is over 40 years old. When checking the main building shut off I found an antiquated pressure regulating valve here as well. I did not take a pressure reading on the home because the water heater is 20 years old, and I am concerned that doing so will cause a leak on the old unit. Pressure regulating valves are a co
Sewer smell upon arrival. Customer stated he had a rat chew through the Sheetrock and found an uncapped vent line in the basement. Customer put a cap on the sewer line. Informed customer we could run a smoke test to make sure no other lines were uncapped. Gave customer estimate, customer declined
Return to install whole house water filtration system. Rerouted waterlines to accommodate halo h2 zero carbon whole house water filtration system. Installed system with redundant bypass assembly near filter. I have walked through how to bypass, and what to expect with the filter. During this trip I also replaced the thermal expansion tank, installed a mounting bracket, and adjusted waterlines to accommodate tank bracket. Ms. Lila has joined our maintenance program, and I have performed her annual flush today as part of that maintenance plan. While flushing I had to reconfigure the hot out line, as it was installed in such a way that made it impossible to attach flush hoses. I replaced the condensate drain line, which had two brass fittings installed. New line is all plastic as required for this unit, While on site I also pointed out a dripping hvac exhaust line. Unit was replaced yesterday, and Ms. Lila has contacted the hvac company to return and correct the issue. No other issues
Quoted two trap perimers replacement, customer will call back to schedule
Water leak upon arrival. Customer stated when they went into the basement they noticed the ceiling buckling and was wet. Customer had another company out and they opened the ceiling but couldn’t find the leak. After running all fixtures in the bathroom above the area that was wet for 45 minutes found nothing dripping or getting wet. Informed customer we could have reliable contact them to find the leak
Client called us out due to their master bathroom toilet handle being broken off. It was just an old and corroded toilet handle. We installed new chrome toilet handle then tested. Client is satisfied. 1 yr warranty
Called out today due to customer having a burst copper pipe in garage. It was on the line feeding that back hose connection. We got that 3’ section of copper cut out, added ball valve shutoff then repaired the leak and turned water to home back on with new ball valve shutoff. Turned ball valve on to test, and heard spraying. Our repair was fine but below there was a tee for the irrigation line to tie into that was pvc and had split further down. Client doesn’t use and said to cap it. Home water pressure perfect at 55 psi.
