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Overall Experience
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Overall Experience
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Overall Experience
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Brylen was very knowledgeable and helpful when replacing the water heater.
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Shawn did a great job addressing my issue and explaining all the options I have to find the right balance or speed, durability, and cost. Great guy and great work
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Brylen from Chen Plumbing was awesome and got the job done quickly and most importantly, correctly.
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Simeon was great. He explained everything he was doing and gave me many opportunities to ask questions. He worked quickly. I was impressed that the company could get someone here on Monday of a long holiday weekend. Would definitely recommend the company and Simeon to others.
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Chen plumbing delivers a quality of work that stands clearly above their competitors. Likewise, Chen plumbing is timely, responsive and highly professional. I have used Chen plumbing for years, both in residential and commercial settings, and I am always blown away with how quickly and efficiently they get the job done. And I am always impressed with the finished job.
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Shawn was personable and professional. He came out to give us a quote for a new hot water heater. I asked for his expertise about a lantern in the front yard. He went above and beyond by explaining a gas hookups inside and outside of the home.
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Overall Experience
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Overall Experience
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Overall Experience
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Chen Plumbing customer service was very professional. Kept me updated on appointments. Chase and crew were very professional. Kept me updated throughout entire process. Able to locate and fix a main water line issue that 2 other plumbers would not address. Entire process was quick and efficient. I will use them again!!!
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Urgent call , arrived in 7 mins after call , found upstair toilet tank leak water all over in bathroom floor and caused leak down to ceiling below , we fixed by did toilet tank rebuild with new supply line , fill valve , Kohler flush valve seal .
This customer we had installed a water heater in the ceiling that is on a support in the ceiling. The prior water heater failed as a result. There was no hot water so therefore we installed the new unit once the new unit was installed. There are no leaks at the thermal expansion tank with the bracket on the left side of the water heater. Installed the return vent back the way it was cleaned up the area to ensure a proper job once installed there are no leaks. No leaks on the pre-existing gate valves and the customer is all set. Also replaced a customer supplied garbage disposal that the customer had on hand replaced the bracket at a new putty install the new garbage disposal. It was hardwired once complete. We tested for a leak. No leaks garbage disposal works just fine. The customer is all set
Call for faucet installation and water heater flush. Met with Andrew and he expressed that he would like a kitchen faucet installed, and asked about flushing the water heater. I installed the customer provided kitchen faucet. While installing I noted that the soap dispenser was poorly installed and is severely bent. I discussed this with Andrew, who stated that he is not concerned with the old soap dispenser, as he has plans of installing a water filtration faucet installed that space. I discussed the options for installing a reverse osmosis system, and have attached an estimate for installing that system. This includes the system, faucet, and alternative location (inside utility closet, to save space under the sink). I discussed the benefits of our maintenance membership program, as it also includes an annual water heater flush. I also recommend replacing pressure regulating valve as soon as possible.
Busted pipe upon arrival. Customer stated the water is running constantly. After going in house found a half inch copper line cut and constantly spraying at full pressure, since there is no shutoff for this individual unit informed customer we could cut the line live and install a new ball valve. Gave customer estimate, customer approved estimate. Installed new half inch ball valve and shut it off to stop the leak. Also shutoff water heater because it was leaking as well. The leak is now stopped but the house is under 2 inches of water across the floor. There is also no heat or electricity in the house so more leaks may come if the temperature gets low enough.
Kitchen sink clogged upon arrival. Customer stated the sink backs up. Informed customer we could run a cable down the line to clear the blockage. Gave customer estimate, customer approved estimate. Ran cable down the line and cleared the blockage. Filled up the sink multiple times and it is no longer backing up and is making it to the clean out. Sink is draining properly upon departure
Customer had toilet stoppage only affecting toilet ran water throughout the house no affect to stoppage. Cleared stoppage with auger, then flush toilet several times to ensure proper drainage function. Also replaced fill valve flapper in back toilet ran water and flush toilet to check for leaks.
Reroute the drain for washing machine and laundry sink in basement ceiling, then ran down from closet , break concrete floor connect to the pipe in slab , add a clean out inside the closet . Fixed concrete back
Client called us out to take a look at a couple different plumbing issues in the home. Water pressure was 75 psi, which is getting close to that high mark of 79 psi. Safe range is 50-79 psi. Pressure will increase over time as the pressure reducing valve wares and gets older. Once it is too high, pressure reducing valve will need to be replaced to prevent possible future plumbing issues in the home. In the guest bedroom bathroom the toilet has the American standard vormax flush system. It is not functioning properly therefore the toilet need to be rebuilt with new flush assembly and fill valve. We collected for that repair today, and ordered the part for the flush assembly. Once we have in hand we will come back out and get it put in for customer. Also, in daughter’s bedroom bathroom, there was a strong sewage smell around the lavatory sink. Looked below and found an air admittance valve. That AAV had failed and was stuck open allowing the sewer smells out into the room. We replaced th
Customer has what appears to be a 1/2 pound meter and a 400k btu pool heater that runs in the winter. Recommended having AGL come out to tally btu pull and resize ,enter as needed.
Toilet clogged upon arrival. Customer stated he believes too much toilet paper was stuck in the toilet and it stopped flushing. Informed customer we could run the toilet auger through the toilet to clear it. Gave customer estimate. Customer approved estimate. Ran toilet auger and cleared the toilet. Flushed toilet multiple times and it was working properly. Toilet is working properly upon departure
For those customer, the water pressure was low whenever the appliances were being used and or the rest of the house what I recommended is to replace the pressure reducing valve with a stronger one and adjust it to 65 pounds we did that in completed the task to add to the vacuum breakers on the exterior hose bibs were failed and I recommended replacing those as well so that is exactly what we did replace both vacuum breakers. In addition to that Moen cartridge for the shower needed to be replaced in the upstairs guest hallway once replaced there’s no leak went back with clear caulk for the trim and the customer is all set.
Customer had two loose faucets. Attempted to tighten one. Tighten the other. informed customer faucet could loosen up due to age. Faucets are 20 years old. Gave suggestions for replacement/repairs. Customer wants to get new faucet for one faucet that wouldn’t tighten.
Customer wanted to identify material of water service dug down to find pex for water service. Bad fitting in ground when digging down fitting started to leak replaced small section and checked for leaks.
Client called us out due to their 9 yr old 50 gal ao smith electric water heater having some issues inconsistently heating/working properly without tripping the reset button. Checked home water pressure and it was perfect at 55 psi, safe range is 50-79psi. We replaced that failed water heater on pedestal in garage on cpvc with new Rheem pro series 50 gal electric water heater installed up to code in new water heater pan with new ball valve shutoff and new properly supported thermal expansion tank per code. We did have to remove the meter on the wall in order to get old one out and new one in. After installation we put it back on and tested. No leaks or issues. Got all air out and turned power on. 6 yr manufacturer warranty 2 yr labor with Service membership!
