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Overall Experience
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Overall Experience
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Excellent service from Brylen Watrous. Explained what was needed clearly. Did the job in a timely and courteous manner. The best
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Cody was very honest and straightforward from beginning to end!! I appreciated the honesty… even though it was more than expected… he made me excited to start on my project and work with him and the company🤩🤩🤩❗️
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Cody was super friendly and professional - even though he was having to help us with a stinky problem on a Sunday afternoon! We will be using you for all our plumbing needs!
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Brylen was very efficient and highly professional. He quickly diagnosed the issue, got to work immediately, and kept me updated with his progress. I really appreciated that Chen could send someone as skilled as Brylen out immediately when I had a burst pipe!
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Shane is A1. Knowledgeable, professional and completed the job perfectly. Thank you, Shane. Love Chen Plumbing!
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Cody explained all of my options and executed efficiently. Would recommend Chen pluming!
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Return to install whole house water filtration system. Rerouted waterlines to accommodate halo h2 zero carbon whole house water filtration system. Installed system with redundant bypass assembly near filter. I have walked through how to bypass, and what to expect with the filter. During this trip I also replaced the thermal expansion tank, installed a mounting bracket, and adjusted waterlines to accommodate tank bracket. Ms. Lila has joined our maintenance program, and I have performed her annual flush today as part of that maintenance plan. While flushing I had to reconfigure the hot out line, as it was installed in such a way that made it impossible to attach flush hoses. I replaced the condensate drain line, which had two brass fittings installed. New line is all plastic as required for this unit, While on site I also pointed out a dripping hvac exhaust line. Unit was replaced yesterday, and Ms. Lila has contacted the hvac company to return and correct the issue. No other issues
Quoted two trap perimers replacement, customer will call back to schedule
Water leak upon arrival. Customer stated when they went into the basement they noticed the ceiling buckling and was wet. Customer had another company out and they opened the ceiling but couldn’t find the leak. After running all fixtures in the bathroom above the area that was wet for 45 minutes found nothing dripping or getting wet. Informed customer we could have reliable contact them to find the leak
Client called us out due to their master bathroom toilet handle being broken off. It was just an old and corroded toilet handle. We installed new chrome toilet handle then tested. Client is satisfied. 1 yr warranty
Called out today due to customer having a burst copper pipe in garage. It was on the line feeding that back hose connection. We got that 3’ section of copper cut out, added ball valve shutoff then repaired the leak and turned water to home back on with new ball valve shutoff. Turned ball valve on to test, and heard spraying. Our repair was fine but below there was a tee for the irrigation line to tie into that was pvc and had split further down. Client doesn’t use and said to cap it. Home water pressure perfect at 55 psi.
Leak in yard upon arrival. Customer stated he noticed water coming out of the crack in his driveway. After digging up at meter found 3/4 copper line. Informed customer we could repair the line by busting up the driveway or we could replace the entire line with a new 1 inch line. Gave customer estimates, customer declined estimate at this time
Explained to customer and signed up for membership today
Replaced a Rheem 50 gas water heater with AO smith 50 gal gas tank , installed 4 years warranty extension kit to make 10 years warranty for tank
Replaced 3 inch p trap and ran water for 5 minutes down it to check for leaks. No leaks upon departure. Set drain below the floor because the superintendent is replacing the tile with vinyl.
Customer had air continuing to come out randomly from her fixtures. We returned and found the previous water heater piping was crossed even though at first glance all of the piping looked correct. We cut out the lines and crossed them to the correct orientation. No further issue.
Add missing Bolt caps for the new toilet Cody A installed, no charge to customer
Customer contacted us due to leak in the water heater area. Upon arrival, we identified active leak at the temperature and pressure relief discharge line .after evaluation, water pressure was tested and found to be extremely high at approximately 130 psi. Due to the unsafe pressure levels and the age of the existing 50 gallon water heater, we recommend installing two pressure reducing valves to properly regulate incoming water pressure. We also recommend replacing the existing water heater, correcting improperly, installed thermal expansion tank piping, and reworking associated piping as needed to prevent future leaks and to facilitate maintenance in the future.
Remove existing Prv and furnish and install new Prv and main house shut off valve. Also rework piping. Went ahead and did quoted work. Tested and no leaks present at this time. Set water pressure to 70 psi. Cleaned up work area. Water heater is from 2015 and recommend to have it replaced. Will send estimates.
Belly in the kitchen drain upon arrival. Customer stated when they came home from Germany the sink wouldn’t drain and they noticed a belly in the line. While doing a thorough investigation we noticed the pressure was high and the expansion tank was full. Informed customer we could replace the belly as well as the PRV and expansion tank. Gave customer estimate customer approved estimate. Replaced 10 ft section of pvc line with belly, replace the new 1 inch prv with a new one and a new whole home shutoff and added a 5 gal expansion tank because there was two water heaters. Filled up sink on both sides multiple times and made sure it was reaching the main sewer line. Informed customer we were only responsible for our section having correct fall since we could not access the rest of the line. If the customer continues to have this issue we will have to replace the entire line to the stack. Sink is draining properly and no leaks upon departure
Customer had a disposal under the kitchen that was jammed. Inspected the platform the blades were on and saw a lot of wear. Customer was unsure of the age of the unit, so replacement was recommended. City had the water off at the street for the neighborhood due to a break on a city line. Was unable to test the drains below the sink or check water pressure. Customer has two water heaters in the basement. One was 2014 and one was 2020. Recommended and left quote for replacing the older unit on the left and installing a thermal expansion tank that is sized correctly for two 40 gallon heaters. Informed customer that the best way to safely open water to house when the city turns their line back on is to open a tub to safely let dirt and debris open. Opened tub for customer because the city had turned the water back on.
