Chen plumbing delivers a quality of work that stands clearly above their competitors. Likewise, Chen plumbing is timely, responsive and highly professional. I have used Chen plumbing for years, both in residential and commercial settings, and I am always blown away with how quickly and efficiently they get the job done. And I am always impressed with the finished job.
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Shawn was personable and professional. He came out to give us a quote for a new hot water heater. I asked for his expertise about a lantern in the front yard. He went above and beyond by explaining a gas hookups inside and outside of the home.
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Chen Plumbing customer service was very professional. Kept me updated on appointments. Chase and crew were very professional. Kept me updated throughout entire process. Able to locate and fix a main water line issue that 2 other plumbers would not address. Entire process was quick and efficient. I will use them again!!!
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Shawn was well versed in identifying the problem, sharing options, and getting our water heater replaced same day!
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Cody A. Was extremely helpful resolving our issue with our fireplace gas line. He was thorough and insightful and helped us picked the best solution that matched our safety and price needs.
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Communication, courtesy, thorough explanations of what was needed and why. You can’t ask for better service!!
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Braulio was super helpful and communicative. He offered advice for the future and did a clean, fast job.
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Call for leaking water heater. Arrived and found 50 gallon gas heater had an interior tank rupture, causing water to leak out. Pressure tested and shows 60psi. Water heater is from 2007, as is pressure regulating valve. I recommend replacing the water heater. Furthermore, with consideration to this being an investment property, I recommend the following to help reduce the risk of damage to the property in the future. 1. Join our Maintenance Membership program (Win with Chen). This agreement includes an annual plumbing inspection, which can offer insight in to the condition of the plumbing inspection the home, and prevent costly and preventable plumbing problems in the future. 2. Replace pressure regulating valve. This valve is responsible for reducing water pressure in the home. The current valve appears to be from the 2007/2008 timeframe, and is at the end of its life expectancy. The water pipes in the home are primarily cpvc, which is a plastic that becomes brittle over time. T
I ran a new dedicated icemaker line with a steel supply line 10 foot and length customer provided that however installed a new icemaker line with hammer Ruster quarter inch compression following that had to extend the copper pipe over so that is exactly what we did extend it about a good 8 feet once installed the leaks turn off the water to the home drain it down Install everything had to drill through the floor clean up my mess. CUSTOMER is all set to use their new fridge, icemaker as they wish.
Call to provide estimate to cp gas line, and return to reinstall after floor work. Capped gas line, relit water heater. Estimate provided to reinstall gas line after floor work is done. While on site I performed a water pressure test and found the pressure to be 70 psi mid morning, taken at water heater. The thermal expansion tank bladder is ruptured, and is no longer functioning correctly. I discussed concerns with water pressure and the mainline, which is galvanized and original to the home. After providing options to address these concerns, Chris would like us to return Thursday to replace the water mainline. I will replace this and address the expansion tank at this time.
Came out to this customer‘s house to give an estimate on descaling his water heater tankless water heater mounted to the side of the hole is a ream outside water heater unit did not check the water pressure on the home only looked at the tankless water heater however the customer declined and wanted to do it himself at this time. It’s just an estimate only. Charged a service fee for our time
For this job we would have to repipe the water lines on the water heater, from a 8 feet and below and reconfigure the the electrical system to be brought down lower to accommodate the new heater. On ground level. The customer will need to hire an electrician to extend the whip. Was not able to check water pressure, customer has a main shut off valves
Replaced a bad 75 gallon gas water heater with a new one , no charge , warranty call
Call for water heater leaking. Arrived and met with Matt and Angie. They have a 15 year old water heater leaking from the interior tank. Water is draining in to floor drain. Checked pressure on house and found it to be ~100psi @~330pm on a weekend. Water main appears to be copper, although some galvanized pipe is still present in the home. I recommend replacing water heater and pressure regulating valve. I also discussed finance options for this project and offered to assist with financing if desired.
Opened wall , fixed busted CpVC pipe for front hose bib , new hose bib installed.
Call for leak on mainline. Arrived and met with Ms. Marla. She is preparing for her late mother’s home to be sold, and the neighbors called her to say there was water flooding the backyard. They came and found a break on the main line. Several lumping companies have been out to offer opinions and estimates. My findings and recommendations are as follows: Findings: one inch pvc line from meter. Transition to 3/4 inch copper near home. Transition location unknown. No evidence of irrigation lines. Marla stated that a few points were brought up from other companies. The waterproof seal around the waterline is not holding. Hydraulic cement can be used to patch this at no additional cost. Another recommendation was to replace the copper line going through the foundation. I do not think that the copper should be replaced. The copper line is at an angle, but relief joints were already installed, and the rolled copper is intended to be used in this application. While we can replace that sec
Call for sewage pump alarm. Arrived and met with Tim. They have a livery dual pump system installed outside for the whole home. The original sewer line had settling issues, which prompted Tim to have the pump systems installed approximately 15 years ago. The system has a few issues. The pumps are very deteriorated, the float switch has failed, the basin cover has settled and pushed the sewer line down approximately one inch, and the air admittance valve needs to be replaced. I discussed the issues and solutions with Tim. He would like to replace the system due to age and condition. I gave a ballpark estimate, as the plumbing supply houses open on the weekend were unavailable to provide availability of parts. Will return a call or text Monday to confirm availability and schedule replacement.
Replaced a leaking GLAV pipe in main control room with all copper pipe and propress fittings
Found high water pressure 100 psi and bad unsupported expansion tank , replaced both today with proper support for expansion tank
Customer stated that everything in house was backing up. Stated to customer first steps will be to pull toilet and run camera to inspect sewer line and customer agreed. Went ahead and pulled toilet in master bath, and ran camera and found that there was a blockage outside of home. Dug up at marked location and broke pipe. Now customer will be able to use bathroom throughout the night and will return tomorrow to install new sewer line from home to street. Returned and installed new sewer line from house to city. Install a two-way cleanout by home and install a 6 inch cleanout for city. Cover back soil and cleaned up work area as best as we can. Recommended to customer to wait about three weeks and then call landscaper.
Customer wanted to replace disposal with customer provided disposal. After replacement, checked for leaks and proper function. No power to disposal. Explained to customer. Customer wanted to proceed with install and handle electrical problem. Checked for leaks. Found copper drainline leaking. Replaced section with 1 1/2inch pvc piping. Checked for leaks and proper drainage.
Checked water pressure, found at 100 psi , need new Prv and expansion tank with bracket , emailed quote to Mr Patel
