Simon did an excellent job. Very professional demeanor…quick work…very consultative…left the place as clean as he found it. Would recommend him to anyone!
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Tim and Otto came to check out a leak. They had it sorted out and cleaned up in two hours.
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Both Cody & Chase were personal and professional in demeanor.
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Chens plumbing did a great job. They came out late and got us squared away fast.
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My experience with Chen Plumbing. Shawn came out and he did an assessment and then explained the issues with our home and the best way to correct them. He is very thorough and provided a great service experience. We would use Chen again and request Shawn to come back out.
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Chen Plumbing is a small firm that provides a personable plumbing experience. They are well organized, responsive to what the client needs and perform excellent work.
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Very satisfied with appointment time. Have been a repeat customer of Chen Plumbing for many years. Good explanations and answers to questions. Job done right the first time. This visit was to check a water heater leak and install a new water heater. Will continue to use this company for plumbing services.
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Client called us out due to a sewage backup at the far end of home in the laundry room, up out of that laundry room toilet. While we were there client asked us to also take care of an old and rusty garbage disposal, and also an abandoned drain pipe, open and just stubbed up through the floor. We installed the new customer supplied garbage disposal in kitchen and cut out that abandoned pipe. We also abandoned the old cast iron kitchen waste arm in the wall that the kitchen was still draining in to and stubbed up new pvc pipe through same hole, added a tee and an air admittance valve under the sink for that fixtures vent. Also added new tubular drain ptrap. We pulled the laundry room toilet as the entire sewage system was full of water and ran camera and drain machine as far as I could. Couldn’t get far enough, so. We had to get some garbage/plastic bins, lightly unscrew 2 cleanout caps In different areas, and let the system completely drain down into the bins so we could get closer.
Water Heater Flush Service [Tank Flush]: This service involves thoroughly flushing your tank-style water heater to remove accumulated sediment, minerals, and debris that naturally build up over time. Using controlled water pressure, the technician will drain and flush the interior of the tank for approximately 45 minutes to 1 hour, depending on the unit’s condition. Please note: Flushing older units that haven’t received regular manufacturer recommended servicing can potentially lead to internal leaks. Chen Plumbing cannot be held responsible for leaks resulting from the dislodging of accumulated hard water deposits during flushing, which may subsequently cause leaks in the unit. House Main ¾” Shutoff Valve Replacement With Pressure Reducing Valve (PRV): Remove and replace the existing ¾” main shutoff valve with a new full-port ball valve to enhance system control and long-term reliability. A new ¾” pressure reducing valve (PRV) will be installed downstream to help manage incoming
![Water Heater Flush Service [Tank Flush]: This service involves thoroughly flushing your tank-style water heater to remove accumulated sediment, minerals, and debris that naturally build up over time. Using controlled water pressure, the technician will drain and flush the interior of the tank for approximately 45 minutes to 1 hour, depending on the unit’s condition.
Please note: Flushing older units that haven’t received regular manufacturer recommended servicing can potentially lead to internal leaks. Chen Plumbing cannot be held responsible for leaks resulting from the dislodging of accumulated hard water deposits during flushing, which may subsequently cause leaks in the unit.
House Main ¾” Shutoff Valve Replacement With Pressure Reducing Valve (PRV): Remove and replace the existing ¾” main shutoff valve with a new full-port ball valve to enhance system control and long-term reliability. A new ¾” pressure reducing valve (PRV) will be installed downstream to help manage incoming](https://s3.amazonaws.com/static.sidebox.com/FF56869B-8E28-4DC8-B3B5-2CDDF8A95D29/2891235.jpg "Water Heater Flush Service [Tank Flush]: This service involves thoroughly flushing your tank-style water heater to remove accumulated sediment, minerals, and debris that naturally build up over time. Using controlled water pressure, the technician will drain and flush the interior of the tank for approximately 45 minutes to 1 hour, depending on the unit’s condition.
Please note: Flushing older units that haven’t received regular manufacturer recommended servicing can potentially lead to internal leaks. Chen Plumbing cannot be held responsible for leaks resulting from the dislodging of accumulated hard water deposits during flushing, which may subsequently cause leaks in the unit.
House Main ¾” Shutoff Valve Replacement With Pressure Reducing Valve (PRV): Remove and replace the existing ¾” main shutoff valve with a new full-port ball valve to enhance system control and long-term reliability. A new ¾” pressure reducing valve (PRV) will be installed downstream to help manage incoming")
![Water Heater Flush Service [Tank Flush]: This service involves thoroughly flushing your tank-style water heater to remove accumulated sediment, minerals, and debris that naturally build up over time. Using controlled water pressure, the technician will drain and flush the interior of the tank for approximately 45 minutes to 1 hour, depending on the unit’s condition.
Please note: Flushing older units that haven’t received regular manufacturer recommended servicing can potentially lead to internal leaks. Chen Plumbing cannot be held responsible for leaks resulting from the dislodging of accumulated hard water deposits during flushing, which may subsequently cause leaks in the unit.
House Main ¾” Shutoff Valve Replacement With Pressure Reducing Valve (PRV): Remove and replace the existing ¾” main shutoff valve with a new full-port ball valve to enhance system control and long-term reliability. A new ¾” pressure reducing valve (PRV) will be installed downstream to help manage incoming](https://s3.amazonaws.com/static.sidebox.com/FF56869B-8E28-4DC8-B3B5-2CDDF8A95D29/2891236.jpg "Water Heater Flush Service [Tank Flush]: This service involves thoroughly flushing your tank-style water heater to remove accumulated sediment, minerals, and debris that naturally build up over time. Using controlled water pressure, the technician will drain and flush the interior of the tank for approximately 45 minutes to 1 hour, depending on the unit’s condition.
Please note: Flushing older units that haven’t received regular manufacturer recommended servicing can potentially lead to internal leaks. Chen Plumbing cannot be held responsible for leaks resulting from the dislodging of accumulated hard water deposits during flushing, which may subsequently cause leaks in the unit.
House Main ¾” Shutoff Valve Replacement With Pressure Reducing Valve (PRV): Remove and replace the existing ¾” main shutoff valve with a new full-port ball valve to enhance system control and long-term reliability. A new ¾” pressure reducing valve (PRV) will be installed downstream to help manage incoming")
Call for gas leak in crawlspace. Arrived and spoke with Eric. He states that they called Gas light initially after smelling gas outside. Gas light came out and determined that the main pressure regulator on the gas meter needed to be replaced. While on site gas light also found two leaks inside the crawlspace above the hvac unit. Gas has been off since Sunday. I discussed history of the issue with Eric, and we went to the crawlspace together. The two leaks inside locations were above the hvac unit. The first was on a trac pipe fitting, and we were able to observe it with leak detection liquid. After tightening the fitting, the leak is almost imperceptible. The second leak was not able to be found, and the photo from gas light was also not helpful to identify the leak. During the inspection I found several issues and have pointed each out to Eric. 1. Copper gas line, galvanized iron, and old valves are all prone to failures. I recommend considering partially repiping the gas lines t
Left quote to reline the sewer line. Very difficult access for excavation due to patios and back deck.
Replaced a basket strainer , did two separate p trap for disposal and strainer side
Removed old tankless and furnished and installed new Navian tankless. Also furnishing installed new PRV with flow by Moen. Tested and no leaks were present at this time set water pressure at 65 psi. Help customer set up by mowing and everything is working as it should. Tested hot water and now there is hot water. Cleaned up work area.
Client called us out due to the fixtures in the basement backing up when a lot of water was used. Client has a city sewer cleanout out in the front yard by the road, and all these years have thought they were on city sewer. We pulled up the basement toilet and ran sewer camera. It took me out the back of the home, right under the concrete pad patio, where there are two 6” cleanouts just to the side of, that are full of poo and such. It turns out, client is actually on a septic system instead of sewer. After pulling toilet we saw the flange was not the correct flange for the pipe, so we replaced that flange with proper, then reset the toilet with new bolts and beauty caps, as well as new toilet supply line. After testing, we caulked around the base of the toilet. Client will need to call a septic company to further resolve this issue. Metro septic 678-873-7934
Left quote options for water heater replacement. Customer is getting some more quotes before he decides.
Customer had a few issues to address. Gave options for maintenance/replacements. Pressure was above 80 PSI. Replaced PRV and set pressure to 65PSI. Checked pressure in all areas to ensure pressure was good. Also replaced whole house filter and minor toilet rebuild. Lastly flushed tankless water heater for 45mins to remove buildup within heater. After all work was completed, checked for leaks and proper function.
Call for hose Bibb/spigot. Arrived and met with Patrick and discussed concerns. He showed he a hose spigot on the right side of the home that wouldn’t work correctly, and was completely unsecured, allowing it to be pulled several inches from the side of the home. Inspection findings: Inspected and found the following issues: -Right side hose spigot unsecured, and it had two failed vacuum breakers attached to it. I removed the vacuum breakers and hose did function. -Back of home hose Bibb has no shut off valve. -Left side hose Bibb shut off valve is leaking. -No shut off valve for home main waterline -Pressure regulating valve has been maxed out, and is 8 years old. -Toilet in Jack and Jill bathroom has been running because fill valve overflow tube has popped off, blocking flapper from sealing completely. -Washin machine has rubber hoses Recommendations and work performed: -Secured right side hose spigot, and sealed around the unit. -Installed shut off valve for back hose
Add cross over valve under the master bathroom sink and connect to internal navien tankless heater pump , no charge
Checked problem with smell in basement, we found a leaking toilet after flush m , pull and reset , found flange was 1 1/2 inches below the floor , made repair with new flange , new wax and supply line installed as well
Call for toilet not filling up. Arrived and discussed issues with Mr. Woodward. He states that he noticed the toilet wouldn’t fill up yesterday. Turning the water on and off seemed to get it going quicker for a few seconds. I inspected the toilet and found all components to be very old. The fill valve is not functioning well and seems to be occluded internally. Gaskets all severely deteriorated. Pressure on house approximately 65 psi. Prv appears to have been replaced with two water heaters in 2020. Due to high pressure in neighborhood, significant amounts of construction on on this road, and pressure reading, it may be prudent to upgrade prv to a black tag prv. After checking system, we removed tank and replaced fill valve, flush tower, gaskets and seals. Cleaned under tank and inside tank. Toilet flushing normally and no issues at this time. I discussed signs of pressure issues (squealing noises, vibrations, or water pressure high out of a faucet). If these issues occur please c
Clogged washing machine drain in cast iron p trap and horizontal line , replaced with new p trap and horizontal pipe fixed problem today
