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Chen Plumbing customer service was very professional. Kept me updated on appointments. Chase and crew were very professional. Kept me updated throughout entire process. Able to locate and fix a main water line issue that 2 other plumbers would not address. Entire process was quick and efficient. I will use them again!!!
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Shawn was well versed in identifying the problem, sharing options, and getting our water heater replaced same day!
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Cody A. Was extremely helpful resolving our issue with our fireplace gas line. He was thorough and insightful and helped us picked the best solution that matched our safety and price needs.
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Communication, courtesy, thorough explanations of what was needed and why. You can’t ask for better service!!
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Braulio was super helpful and communicative. He offered advice for the future and did a clean, fast job.
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Shane was efficient, knowledgeable, friendly, and thorough. We enjoyed talking with him as well as appreciating his work.
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Checked water pressure, found at 100 psi , need new Prv and expansion tank with bracket , emailed quote to Mr Patel
Came out today to replace the bell and gosset booster pump up in the ceiling that we had previously looked at. Client bought their own replacement booster pump and new unions. We removed the old pump and began to remove the unions. Got the first one off, and while trying to get off the 2nd, the old copper pipe pulled right out of the solder joint due to it being in the fitting only a quarter of the way. So, we ended up replacing that 1” ball valve with new propress ball valve, replaced the check valve with new spring check, then proceeded to pipe the rest of the pump in. Pump is supported by a clevis hanger and fastened to the concrete ceiling with all thread rod. Got air out and tested. After tightening up a small drip on the unit, we are good to go. 1 yr labor warranty Service fee is no longer waived for commercial work. Bill out.
Customer stated that when toilet was flushed, the toilet wasn’t flushing. Also lavatory in bathroom was draining slow. Give customer option to pull toilet and run camera to inspect line and customer agreed. When I had and pulled toilet in master bath and ran camera. Found soft tissue stoppage, right drain pipe leaves home. Cleared stoppage and inspected the rest of the line as far out as I could go. Didn’t notice any other stoppages at this time. Reset toilet and tested. No leaks are present this time so caulked around base of toilet. Cleaned up work area. Recommended to customer to have cast-iron piping replaced and will send estimate to do so. No warranty on drain cleaning
Client called us out due to our recently installed toilet rocking. In original install we had put a toilet shim sticking out the back of the toilet to prevent that issue. It was missing causing the toilet to rock. I got a new shim and cut it to where it doesn’t stick out from under the toilet so it doesn’t get removed again.
Came out today to cut hole in water stained Sheetrock ceiling in garage to see what is leaking. We cut a hole and found the majority of the stains are from roof leaks, and the other one would be from the bathroom that leaked upstairs.
Customer had garbage disposal jammed. Disposal was very seized. Used disposal wrench to unjam disposal. Ran water with disposal on to check for leaks and proper function.
Came out to this CUSTOMER‘s house because they have a dripping faucet they had supplied us with a brand new faucet. The customer was going off installation of a quote from 6 to 8 months ago however, there is no quote that is in my system to see the price for the faucet the previous plumber said it would be more expensive for us to install a two or three hole faucet in the kitchen sink when there’s already a single hole I recommended to install the customer supplied faucet however, the customer had declined did not take a look at the water heaters nor the water pressure at time of service. This visit was short and sweet. The customer will give us a call back if they decide to go with the faucet install installation
Quoted a water pipe repair for a office building
Came out today to install the water pressure reducing valve and the condensate neutralizer for the new ice machine. Also added a supply line for the new dishwasher and hooked up. Everything seems to be running as it should be.
For this job we install a new seal for the customer supplied faucet. In order for us to replace the old seal, we needed to uninstall the faucet amd reinstall the faucet to install the new seal that the customer provided us to install. After the install, we soaked the granite to see if it would leak down, no leaks customer is all set. New seal had the perfect fit, the previous seal looked like it was cut the installed after the faucet was installed. No issues at this time
Client called us out due to a leak from upstairs toilet that has caused damage in garage ceiling. There’s 4 separate spots in the garage ceiling which tells me there’s more leaks up there than the toilet. Water pressure is 100 psi, safe range is 50-79 psi. The water heater is rusted out and leaking in multiple places. Today we rebuilt the upstairs leaking toilet that was leaking from the bottom of the fill valve with new fill valve, new flapper, and new toilet supply line. Tested, no leaks or issues. Gave the estimates to address these other major plumbing issues and client wants to think it over. Will return tomorrow morning with taller ladder to cut Sheetrock garage ceiling and figure out where the rest of the water is coming from. CLIENT RESPONSIBLE FOR ALL SHEETROCK REPAIR NECESSARY. TOILET REBUILD IS NO WARRANTY DUE TO HIGH WATER PRESSURE.
Return to install water heater and replace pressure regulating valve. Removed old water heater. In order to remove unit, we removed small quarter inch trim pieces of both sides and the bottom of access doorway. I removed door, and reinstalled door after the work. New water heater was installed. Expansion tank and mounting bracket installed. New shit off valve. Removed excessive fittings and removed tension from pipes. Re routed t&p line. Installed drip pan under unit. Secured vent with screws instead of just tape. Removed pressure regulating valve and replaced with new valve. Lao remove all remaining galvanized piping from this section. Installed new hose Bibb, including dedicated shut off valve. Silicone applied to surrounding of hose spigot. When pressurizing I did notice some crossover occur in, which was a complaint previously. Charlie expressed nothin*that is consistent with hot water crossing when pressurized, and expressed this as a low priority as it was not causing hot wa
Customer stated they randomly smell a sewer smell in the living room area. Did quick inspection and did not notice any smell or any visual indications of why they would randomly have a sewer smell even when no one is home. Left a quote for to do a smoke test for further diagnostic.
Left quote to install second water heater. Quote will require homeowner to have an electrician out to run power for the second tank.
