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Chens plumbing did a great job. They came out late and got us squared away fast.
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My experience with Chen Plumbing. Shawn came out and he did an assessment and then explained the issues with our home and the best way to correct them. He is very thorough and provided a great service experience. We would use Chen again and request Shawn to come back out.
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Chen Plumbing is a small firm that provides a personable plumbing experience. They are well organized, responsive to what the client needs and perform excellent work.
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Very satisfied with appointment time. Have been a repeat customer of Chen Plumbing for many years. Good explanations and answers to questions. Job done right the first time. This visit was to check a water heater leak and install a new water heater. Will continue to use this company for plumbing services.
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Overall Experience
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The best plumbing company in atlanta! i’ve used Chen plumbing for many years and they always do a great job, fast, at a reasonable price. cody lead the work on a big project recently and he was great. friendly and knowledgeable. thank you!!!
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Remove existing water heater and haul away. Furnish and install new 50 gallon gas water heater with new thermal expansion tank and tank shut off. Also install drip pan under heater. Tested and no leaks present at this time.
Replaced a leaking water heater today with 50 gal Rheem pro 6 yrs , expansion tank , installed customer supplied kitchen faucet .
Repair main waterline that is 1 inch. Customer stated that there was leak on main waterline. Gave customer options for repairs and customer agreed. Dug up yard and found leak on shark bite fittings. Remove section of pipe and replaced with new pipe. Tested and no leaks were present at this time. It also spotted a meter for any additional leaks. Cleaned up work area.
Flushed tankless after reworking service port valves. Valves were upside down not allowing incoming water to be shut off. Put all ite,s back in place and checked for leaks and proper function.
Redo a single handle tub and shower faucet from behind to ensure plate is cover any gap from tile openings, checked tankless water heater , adjust temp higher and also checked found two faucets need new cartridges
Customer stated that there was low water pressure and at one point no water coming out of fix fixtures. Tested water pressure with filter on and pressure was about 65 psi. Also tested water pressure with filters off in water. Pressure is about 65 psi. Ran water with water filters on for about 5 to 6 minutes and didn’t notice water pressure dropping. Also ran water for about 5 to 6 minutes with filters off and didn’t notice any water pressure dropping. Stated to customer the problem is most likely the filters because it’s the only thing adding resistance to water flow. At this time couldn’t get issued to re-create itself and let customer know if it happens again we need to take apart water filters to see if anything’s going on with them.
Customer has pressure issues only in shower. Replaced cartridge to fix issues. Checked for leaks and proper function. Also explained to customer about spout issues.
Pilot is out at water heater k Light water heater , did as courtesy, no charge
Remove and repair/repair diverter Customer stated that toilet was running and there was a leak. Looked at toilet and gave customer repair options. Also tested pressure to home and pressure was at 75 psi and did drop test. Found that Prv is starting to fail because when faucet was turned on pressure would drop by 20 psi. Attempted to make repair in 3 handle shower valve diverter but wasn’t able to get diverter out. Will send customer options for plumbing repairs. Charge customer $49 because wasn’t able to get diverter repaired/replaced.
Customer wanted quote for water heater replacement
Upon arrival, talked with Ben about issues going on with tankless. Customer let me know that tankless is working as it should but every once in a while, we’ll have to reset unit in order to have hot water. At this time, customer didn’t want to proceed with any diagnostics. Tankless was on and running saying in use when no hot water was being used.
Camera and locate main sewer line from clean out in the front to street
Customer had 13 yr old heater stop heating. Also found a couple incorrect installments of items relative to heater. Checked pressure, found pressure to be at 165PSI. Customer also mentioned slow draining shower. After reviewing issues at hand, gave a few options for repairs/replacements. Replaced heater with 50 gal Rheem water heater. Also installed new PRV with main valve. Later ran small machine into drain line for shower. After machine filled shower stall and allowed to drain to check for proper drainage. Checked for leaks and proper function. Pressure is now set at 60PSI.
Price is to replace Rheem tankless unit for Navien tankless unit in attic. we were engaged to remove an existing tankless water heater and install a new winner in its place. The service included safely disconnecting water, gas, and electrical connections, inspecting the existing supply lines for compatibility and making any necessary adjustments to ensure a secure fit, mounting the new heater and reconnecting all utilities, followed by verifying venting for safe operation. Once the new system was installed we fill it purge air and powered it to perform a full functional check is included setting the temperature and verifying performance underload. Everything tested successfully and is operating as intended.
