Shawn did a great job addressing my issue and explaining all the options I have to find the right balance or speed, durability, and cost. Great guy and great work
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Brylen from Chen Plumbing was awesome and got the job done quickly and most importantly, correctly.
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Simeon was great. He explained everything he was doing and gave me many opportunities to ask questions. He worked quickly. I was impressed that the company could get someone here on Monday of a long holiday weekend. Would definitely recommend the company and Simeon to others.
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Chen plumbing delivers a quality of work that stands clearly above their competitors. Likewise, Chen plumbing is timely, responsive and highly professional. I have used Chen plumbing for years, both in residential and commercial settings, and I am always blown away with how quickly and efficiently they get the job done. And I am always impressed with the finished job.
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Shawn was personable and professional. He came out to give us a quote for a new hot water heater. I asked for his expertise about a lantern in the front yard. He went above and beyond by explaining a gas hookups inside and outside of the home.
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Chen Plumbing customer service was very professional. Kept me updated on appointments. Chase and crew were very professional. Kept me updated throughout entire process. Able to locate and fix a main water line issue that 2 other plumbers would not address. Entire process was quick and efficient. I will use them again!!!
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Shawn was well versed in identifying the problem, sharing options, and getting our water heater replaced same day!
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Cody A. Was extremely helpful resolving our issue with our fireplace gas line. He was thorough and insightful and helped us picked the best solution that matched our safety and price needs.
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Communication, courtesy, thorough explanations of what was needed and why. You can’t ask for better service!!
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Customer had a shower handle that was broken. Customer informed me that American Standard no longer makes that handle. With that being the case, no repair can be reasonably made. Sold work to return on 1/27/26 and replace the shower valve as well as replace the 15 year old water heater in the basement. Hooked up customer supplied filter with customer supplied parts as a courtesy.
Left quote to replace failed water heater. Could relight pilot but the burner would not come on. Water heater is from 2011. Also found on in drain was leaking while we were in the crawlspace. Left quote for that as well.
Quoted 50 , 80 eletric water heater and auto shut off valve
Customer had a replacement bonzai sprayer he wanted us to replace. Removed the old one and installed the provided model. Tested to ensure proper function. Located .15 gpm leak on water service outside foundation wall at a depth of 5’. Received approval to repair. Dug up line and took video of the pipe broken right inside the foundation penetration. Cut out the damaged section and bored a new hole through the concrete. Installed 1.5” pvc sleeve through the concrete. Ran 1” type L copper through the wall and attached back in to the 1” black poly water service. Reattached copper back inside the basement. Tested to ensure no other leaks were present on the line. Sealed inside and outside of new and old penetration with hydraulic cement and spray foam. Purchased 150 pounds of sand to bed the pipe with to avoid a sinkhole putting stress on the repair due to how muddy the ground was. No further issue at this time. 1 year warranty on repaired section. Thank you for choosing Chen Plumbing.
Replaced a leaking disposal, supply and installed insinkerator 3/4 HP disposal today
Checked High water bill , found leak is between the house to street , quoted full replacement
Quoted repipe and new water heater jobs today Fixed what is leaking at CPVC pipe where busted under the kitchen in crawl space
Rework drain and replace ptrap under kitchen sink. Customer stated that there was a leak on P-trap under kitchen sink. Took a look and found that at one point there was a leak but also noticed a leak from Insta hot unit. Went ahead and reworked drain and replaced P-trap. Tested by filling multiple times and dropping in no leaks were present at this time. Cleaned up work area. Will send estimate to get Insta hot unit replaced.
Client called us out due to a leak on their main water service line just in front of the water meter. We had previously done a no warranty repair in Same area right around a year ago. It had a slight leak on side of the copper fitting. The old hole was backfilled with sand and dirt. Due to sand trapping condensation and it being abrasive, it is not ideal for backfilling holes with metal water lines as it rubbing on the pipes will cause slight leaks. Recommend client get a few bags of potting soil or some fill dirt to put back in the hole with the small bit of copper water piping coming from the water meter. Home water pressure perfect at 60 psi, safe range is 50-79 psi. 1 YR WARRANTY PER HUNTER
Return to install water heater and pressure regulating valve. Removed old water heater and cleaned site. Installed new 50 gallon water heater, drip pan, thermal expansion tank, and shut off valve. Also added sediment trap to gas line. Replaced pressure regulating valve and installed new shut off valve for home, as original has seized. Spoke with Matt about care and maintenance of water heater. Discussed how to adjust heat on unit. I also discussed the benefits of our maintenance agreement.
Remove existing water heater and haul away. Furnish and install new 40 gallon gas water heater with new tank shut off and thermal expansion tank with bracket. Also installed drip pan under heater. Shut water off to home. Drain down existing heater and cut out and hauled away. Furnished and installed new 40 gallon gas water heater with new thermal expansion tank and tank shut off. Had to rework vent for proper fitment. Also wasn’t able to install drip pan under heater because of HVAC system in the way. Turned water back on and tested. No leaks were present at this time. Cleaned up work area.
I came back out here for another flapper issues, went and installed the new oem part number part. Kohler part number gp85160- for the 4445 toilet. Once installed no further issues, recommend to replace the toilet if the issue persists.
Went back over to the plumbing supply house to get the oem part for the job, the part was a special flapper, once installed no further leak. I recommend to replace the trip lever it is too heavy for the toilet
Call for leaking water heater. Arrived and found 50 gallon gas heater had an interior tank rupture, causing water to leak out. Pressure tested and shows 60psi. Water heater is from 2007, as is pressure regulating valve. I recommend replacing the water heater. Furthermore, with consideration to this being an investment property, I recommend the following to help reduce the risk of damage to the property in the future. 1. Join our Maintenance Membership program (Win with Chen). This agreement includes an annual plumbing inspection, which can offer insight in to the condition of the plumbing inspection the home, and prevent costly and preventable plumbing problems in the future. 2. Replace pressure regulating valve. This valve is responsible for reducing water pressure in the home. The current valve appears to be from the 2007/2008 timeframe, and is at the end of its life expectancy. The water pipes in the home are primarily cpvc, which is a plastic that becomes brittle over time. T
I ran a new dedicated icemaker line with a steel supply line 10 foot and length customer provided that however installed a new icemaker line with hammer Ruster quarter inch compression following that had to extend the copper pipe over so that is exactly what we did extend it about a good 8 feet once installed the leaks turn off the water to the home drain it down Install everything had to drill through the floor clean up my mess. CUSTOMER is all set to use their new fridge, icemaker as they wish.
