Overall Experience
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Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Very satisfied with appointment time. Have been a repeat customer of Chen Plumbing for many years. Good explanations and answers to questions. Job done right the first time. This visit was to check a water heater leak and install a new water heater. Will continue to use this company for plumbing services.
Overall Experience
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Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
The best plumbing company in atlanta! i’ve used Chen plumbing for many years and they always do a great job, fast, at a reasonable price. cody lead the work on a big project recently and he was great. friendly and knowledgeable. thank you!!!
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Eric came promptly after they told me he was in his way. Quickly decided what needed to be done, gave me options, and quickly returned with the necessary part to complete my repair.
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Appreciate the updates regarding arrival of the technician - who was great.
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This is the best service ever! He was on time, very helpful in explaining what the problem was and why. Estimate was reasonable and they were very prompt in fixing everything.
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Overall Experience
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Cody and partner are excellent plumbers. The gave me sound advice when problems with the new product came up. They gave me time to weigh the trade offs and make a decision. I will definitely be using them for all my plumbing needs.
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Brylen is exceptional. Efficient, keeps customer informed, and goes the extra mile to meet the customers needs. Offers most cost efficient solutions and fees are very reasonable for plumbing work. Will ask for him in the future.
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Customer supplied PRV, copper repair, adjust faucet deck height, minor black iron repair for grill. Customer supplied PRV was missing the gasket. Homeowner left to get new gasket and said he could install and turn the water back on so we didnt have to wait around.
Cut out about 30 feet of old cast-iron pipe and replace with PVC. Also under kitchen sink drill new hole to bring new pipe up and cap off old pipe. Rework under kitchen sink and install Studer vent. Cut out section of cast-iron and replaced with PVC and also reworked under kitchen sink. Tested by running lots of water through pipe and no leaks were present at this time. Cleaned up work area.
Customer had a leaking garbage disposal and a leak under cabinet in the backyard grilling area. The disposal was replaced. Tested to ensure proper function and no leaks. The drain in the backyard was eaten by rats. The drain is hooked into the French drain system improperly with a drain hose and a fernco with no trap. No coreect options for repairs can be given at this time for the leaking drain that would meet code requirements.
Customer had a usual water usage of around 700 gallons. Water bill for October was around 2400 gallons. Observed the water meter at the curb and recorded under static pressure for 60 seconds and had no water pass through the meter. Checked all three toilets and the t&p and nothing was running. Informed customer before any additional diagnostics are done, that the city should inspect the meter read. Ran a faucet to confirm the meter was registering flow and it is. If we need to return after we can perform further diagnostics. Water heater is almost 10 years old. Replacement by summon of next year is recommended.
Customer had a broken aqua piston on the master bathrooms toilet. This was the only toilet that hasn’t been rebuilt. Rebuilt the toilet and tested for proper function and no leaks. None were found. House pressure at 50 psi.
Returned and swapped existing 50 gallon power vent water heater for another 50 gallon power vent water heater. Reconnected the existing gas, water, vent, and t&p line. Tested all work to ensure proper function and no leaks. Customer had water under cabinets in the kitchen. Opened the bottom cover for the dishwasher and found a leak on the diswasher. Recommended Reliable Restoration to inspect how much water is under the cabinets.
Checked water pressure found at 140 psi , we installed 1 inch dual high pressure Prv and standard Prv today , set pressure at 60 psi after .
Invoice for replacing the failed 1” ball valve on copper in crawl space. This valve is an isolation valve, to avoid having to shutoff the entire complex. We cut it out, and replaced with new 1” pro press ball valve and fittings. Discounted the repair a good bit, as we do understand this was an unforeseen repair. Turning the valve on and off is its job and normal standard operation.
Came out today to replace the old and leaking 30 gal nat gas water heater with new AO SMITH thin diameter water heater due to the location of the unit in the laundry room. Added new ball valve shutoff, new properly supported thermal expansion tank, new gas shutoff, and new coated gas flex per code. Capped the pan line, as there is nowhere to run a drain line to. Reconnected the t&p relief line that goes through the floor with cpvc pipe and fittings. Once we got water turned back on, filled up new unit, got all air out then lit the water heater. Everything all good and no leaks. 6 yr manufacture warranty 2 yr parts and labor through us.
Customer had a Rinnai tankless installed outdoors two years ago. The customer experienced an electrical surge recently and had electrical work done. The tankless is running hot to cold all throughout the house. Informed customer that electrical issues are unlikely since there are no error codes. Informed customer the first step is to flush the unit to get rid of unwanted debris buildup that can be affecting unit function. Did a monometer reading. Inh20 reading is in the correct range for the unit. Found no additional cold runs after running hot water for 5 consecutive minutes. Made customer aware that if the issue shows up again it is likely due to a cross connection and diagnosing that will be the next step. Also pointed out that there isn’t a full port gas shutoff and a street 90 restricting the flow of the gas and that can also be a contributing factor.
Customer had both sinks in the master bath draining incredibly slowly. Children’s sink on the opposing wall was backing up into the master sinks. Did a combination of snaking the drain in combination with a drain solvent. Made customer aware that due to the nature of stoppages and the unknown material of pipe in the wall, that there is no warranty on drain cleaning services. All three sinks are draining properly now with no issue.
Quoted work complete. When supply lines were replaced we found that the faucet also has a break in the utility room. Install tankless water heater and dedicated recirculating line (list as misc task on estimate) to master bedroom. Cap and move existing tank water heater out of the way in the crawlspace area, as there is no feasible way to remove the unit. Billy is not happy with the condensate line routing, as he has plans to finish and utilize area inside basement with water heater. Will return to reroute condensate line at no charge when we also return to install garage faucet once ordered.
Remove existing water heater and haul away. Furnish and install new 50 gallon gas water heater with new thermal expansion tank and tank shut off. Also installed drip pan under heater. Also furnish and install new three-quarter inch PRV. Tested and no leaks were present at this time. Set water pressure to about 60 to 65 psi. Cleaned up work area.
Client called us out due to old cast iron sewer piping underground backing up into the home. We have jetted this line 2 times in the last year and a half. We put camera in and got about 35 ft out. Located it in same spot as victor last time underneath the homes back deck, marked with black tape. We proceeded to run the jetter down the same clean out in order to get some relief for client, but still could not get past that same point. Will return Friday with hunter to get a scope and game plan to get this sewer line issue taken care of for good. Will credit back today off of the future repair on sewer line.
