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Shane S was very inquisitive and passionate about his job. Very personable and helped quickly diagnose and treat the problem.
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Our plumber, Simeon was very knowledgeable, polite and patient with all our questions and concerns. He resolved our plumbing issue smoothly and gave us good advice on the few other plumbing projects we have on the back-burner. Overall we felt like he handled our plumbing issue in a very thorough and professional manner.
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I greatly appreciated Shawn’s thoroughness and professionalism!
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Chen plumbing was very professional and got the job done quickly. I would highly recommend them.
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Return to correct issues identified during last week’s visit. Flushed and drained water heater to remove from closet. Once water heater was out we lifted platform to original height, and installed new lumber to support unit. Previously water heater was only supported by leaning on hvac unit. Cleaned behind unit while it was out. Reinstalled water heater. Unit has been lit and is currently heating. Cut wall in closet to attempt to replace pressure regulating valve. Found that no shut off or prv existed. Changed scope of work to include the addition of. Prv and shut off valve. Brought these components out of the wall to be accessible for use and maintenance. Cleaned space and applied plastic over drywall hole. Installed customer supplied kitchen sink, this sink came with a faucet which was installed as well. New garbage disposal has been installed. Secondary drain line was capped. Upstairs bathroom drain was draining a little slow. Removed p trap and cleaned as needed a courtesy. Aft
For this job, the customer had a couple different complaints. The one of the main complaints is the bathroom in the guest hallway doesn’t get super hot so I took out my thermometer to test the water temperature. His water heater is set to be which is indicating 130° however we weren’t getting 130° out of the faucet so we got 110 out of the faucet so I knew that there was a problem with the shower cartridge and potentially the recirculation pump, we have replaced the water heater this year, but we didn’t replace the recirculation pump with it so what I recommended is we go ahead and replace the recirculation pump along with the new check valve Following that a new cartridge as . Once those two items were complete. There are no leaks on the Delta cartridge. There was a slight leak from the bonnet nut because the bonnet nut wasn’t completely tightened. So once I got everything tightened tested turn on the water there’s no leak and was reading the correct temperature now Addition to that w
Called out today due to the men’s bathroom upstairs in the office leaking from the back onto the floor. It was leaking from the flange, which had a wax ring on it, as well as a rubber gasket which is not supposed to be used together. Removed the old wax and gasket and installed new wax ring with horn and re hung the wall hung toilet and fastened the 4 bolts. While putting back together, noticed a small drip at the toilet spud. Tightened it up just a bit, and it got worse. Removed and saw the rubber sealing gasket for it was completely gone which is why is did what it did. Replaced that toilet spud after rehanging and tested. No more leaks. Advised client to not use that toilet for at least 48 hours.
Water heater leaking from t&p line upon arrival. Customer stated the t&p line was running outside so he tried to relieve the pressure and when he opened the t&p valve it started to leak at the water heater as well. Customer stated he wanted to replace the water heater due to age. Gave customer estimate to install new Rheem 40 gal gas short water heater and code upgrades. Customer approved estimate. Installed new water hater with new expansion tank, shutoff, new pan, new gas whip. Turned on water to check for leaks, found no leaks. Fired up water heater. Water heater is fired up and working properly. No leaks upon departure
Left quote to replace galvanized water service
Talked with customer to go over options for filtration system and found suitable location for it. Left quotes to come install the system. Customer going to call back after he purchases the systems.
For this job, I sneak the sewer line in the master bathroom toilet the toilet had a lot of wipes in it. I was able to push that through and clear the line fall by a small camera inspection however, by running water, the toilet was still backing up in mind, I camera the line to see if there is a belly in the sewer line. There is a positive 6% to 10% pitch on the sewer line. Indicating that there’s a belly on the sewer line so what I recommended is that we would open up the drywall and replace about 10 to 15 feet of pipe 3 inch to correct the belly so there would be no further issues we would have to use ladders to properly get up there And fix the pipe at this time. I reinstalled the toilet at a new wax ring did not caulk the back of the toilet there are no leaks when flushing the toilet I recommend not using the toilet until this issue is resolved at this time. The line is cleared from any debris, but it’s still holding water due to that belly did not look at water pressure and or take
Replaced kitchen faucet with customer supplied
Plumbing installed for washing machine at garage , hot and cold water line with shut off valves , drain connection and AAV installed
Today we dug up the main sewer line in the front yard , fixed broken pvc pipe and slope issues on customer side of the sewer line , used excavator dug up approximately 7 feet . Back fill after fixed issue , warranty is 5 years for this work today
Call for garbage disposal and laundry room. Arrived and met with Nancy. We checked the garbage disposal and found it was jammed and reset has been tripped. While checking disposal I found that housing on kitchen faucet is broken. Laundry had a backup or leak, but line is draining currently and a new washing machine is being delivered today. When attempting to locate pressure regulating valve i discovered the water heater bae is starting to cave in through the floor. This will require water heater to be removed and board to be replaced, and water heater to be reinstalled after. I discussed concerns with Nancy and we developed a plan to address issues. She is going to select a faucet and sink this weekend. We will return and remove water heater and correct problem, attempt to replace prv if we can locate in wall, install faucet and sink, and replace disposal.
Gas leak from meter to generator upon arrival. Customer stated they’ve isolated the leak from the meter to the generator. Informed customer his best option would be to replace the entire gas line to the generator with new gas piping and a tracer wire. When testing water pressure noticed water pressure at 90 psi, recommended customer have the PRV replaced. Gave customer estimate to run new gas line with tracer wire and risers. Also left customer with estimate for PRV. Customer stated they were leaving to go out of town today and they would take a look at their schedule to see what day works best for them once they get back home.
Call for inconsistent hot water. Arrived and met with Troy. He states that after our recent tankless water heater installation he has had inconsistent hot water, and delayed hot water, in the master bathroom. I discussed some of the history of the property and water heater. See invoice history for complete accounts, An abbreviated accounting is: We installed a Rinnai water heater approximately five years ago. In December of 2024 Mr. Nottingham experienced inconsistent hot water issues and called us out (invoice 185838844). Crossover tee failure led to similar issues, and tankless error codes were documented and addressed. This year we replaced the unit and installed a condensing navien tankless. Home is 25 years old, and master bathroom has been recently renovated (2-3 years). Pressure regulating valve is functioning well nd water heater is correctly set up. Crossover tee in master is the most likely failure point. When removing and replacing the crossover I found that the gaskets
