Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Very satisfied with appointment time. Have been a repeat customer of Chen Plumbing for many years. Good explanations and answers to questions. Job done right the first time. This visit was to check a water heater leak and install a new water heater. Will continue to use this company for plumbing services.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
The best plumbing company in atlanta! i’ve used Chen plumbing for many years and they always do a great job, fast, at a reasonable price. cody lead the work on a big project recently and he was great. friendly and knowledgeable. thank you!!!
Overall Experience
Quality
Price
Convenience
Eric came promptly after they told me he was in his way. Quickly decided what needed to be done, gave me options, and quickly returned with the necessary part to complete my repair.
Overall Experience
Quality
Price
Convenience
Appreciate the updates regarding arrival of the technician - who was great.
Overall Experience
Quality
Price
Convenience
This is the best service ever! He was on time, very helpful in explaining what the problem was and why. Estimate was reasonable and they were very prompt in fixing everything.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Cody and partner are excellent plumbers. The gave me sound advice when problems with the new product came up. They gave me time to weigh the trade offs and make a decision. I will definitely be using them for all my plumbing needs.
Overall Experience
Quality
Price
Convenience
Call for leak from shower head. Arrived and inspected shower head. Ms. Tariq states that the drip has started about 1 week ago, and has gotten worse. They have been in the home approximately one year. I checked the water pressure at the water heater, and found pressure to read at ~55psi at 1pm. While checking pressure, I noticed that there were rust and leak signs on the side of the water heater. I checked this out and found no active leak. It appears that the leak was likely from a previous thermal expansion tank. The pressure regulating valve has been replaced within the last year. My findings lead me to believe that the pressure regulating valve has been bad for some time (Ms. Tariq states that it was covered over behind finished drywall). With a bad pressure regulating valve, the prior thermal expansion tank above the water heater failed, and at some point after the bladder ruptured it rusted through and leaks for a significant amount of time (based on rust deposits on top of
Price is to furnish and install a new wall hung toilet and reconnect to the existing carrier and flush valve with a new wax ring. Auger urinal as a starting point, and replace vacuum breaker in leaking Sloan flush valve. *if there are any issues with the carrier then additional pricing will have to be given to correctly and safely mount the new toilet **additional pricing will need to be given to pull the clogged urinal is augering doesn’t work Summary of Work: Replaced wall mounted toilet that was leaking from the bottom in the back warehouse women’s restroom. Old toilet was cracked and couldn’t be safely reset. Was able to set the new toilet and stop the leak from the carrier. If any future leaks occur there may need to be modifications to the carrier. Replaced vaccum breaker on leaking Sloan valve at front men’s warehouse restroom. Augured men’s urinal to allow flushing in rear men’s restroom. Tested all work to ensure proper function and no leaks. None were found.
Located valve for the ice and opened it as it was closed. Replaced filters for the whole house filtration. Left quote to flush the tankless water heaters.
Call for leaking bathroom faucet. Arrived and spoke with Ms. Tracey. She states that the faucet was dripping, and she replaced the hot and cold stems with new brass stems. After, the faucet dripping was significantly reduced, but not completely. I evaluated the plumbing system and found the following: Pressure regulating valve has failed. Pressure reads over 90psi at ~9am. Prv manufactured 2002. Water heater is from 2004, electric. Copper waterlines throughout. Shut off valves are old multi turn style valves. Rubber and scale buildup in aerator. Replaced pressure regulating valve and shut off for main waterline. Removed failing end stop shut off valves for faucet (right side master), and installed two new quarter turn valves. Cleaned debris from both stems, and a small amount from aerator. Left side aerator already clean. Pressurized system and checked for function and leaks. Discussed all work with Ms. Tracey, cleaned all work spaces.
Customer supplied PRV, copper repair, adjust faucet deck height, minor black iron repair for grill. Customer supplied PRV was missing the gasket. Homeowner left to get new gasket and said he could install and turn the water back on so we didnt have to wait around.
Cut out about 30 feet of old cast-iron pipe and replace with PVC. Also under kitchen sink drill new hole to bring new pipe up and cap off old pipe. Rework under kitchen sink and install Studer vent. Cut out section of cast-iron and replaced with PVC and also reworked under kitchen sink. Tested by running lots of water through pipe and no leaks were present at this time. Cleaned up work area.
Customer had a leaking garbage disposal and a leak under cabinet in the backyard grilling area. The disposal was replaced. Tested to ensure proper function and no leaks. The drain in the backyard was eaten by rats. The drain is hooked into the French drain system improperly with a drain hose and a fernco with no trap. No coreect options for repairs can be given at this time for the leaking drain that would meet code requirements.
Customer had a usual water usage of around 700 gallons. Water bill for October was around 2400 gallons. Observed the water meter at the curb and recorded under static pressure for 60 seconds and had no water pass through the meter. Checked all three toilets and the t&p and nothing was running. Informed customer before any additional diagnostics are done, that the city should inspect the meter read. Ran a faucet to confirm the meter was registering flow and it is. If we need to return after we can perform further diagnostics. Water heater is almost 10 years old. Replacement by summon of next year is recommended.
Customer had a broken aqua piston on the master bathrooms toilet. This was the only toilet that hasn’t been rebuilt. Rebuilt the toilet and tested for proper function and no leaks. None were found. House pressure at 50 psi.
Returned and swapped existing 50 gallon power vent water heater for another 50 gallon power vent water heater. Reconnected the existing gas, water, vent, and t&p line. Tested all work to ensure proper function and no leaks. Customer had water under cabinets in the kitchen. Opened the bottom cover for the dishwasher and found a leak on the diswasher. Recommended Reliable Restoration to inspect how much water is under the cabinets.
Checked water pressure found at 140 psi , we installed 1 inch dual high pressure Prv and standard Prv today , set pressure at 60 psi after .
Invoice for replacing the failed 1” ball valve on copper in crawl space. This valve is an isolation valve, to avoid having to shutoff the entire complex. We cut it out, and replaced with new 1” pro press ball valve and fittings. Discounted the repair a good bit, as we do understand this was an unforeseen repair. Turning the valve on and off is its job and normal standard operation.
Came out today to replace the old and leaking 30 gal nat gas water heater with new AO SMITH thin diameter water heater due to the location of the unit in the laundry room. Added new ball valve shutoff, new properly supported thermal expansion tank, new gas shutoff, and new coated gas flex per code. Capped the pan line, as there is nowhere to run a drain line to. Reconnected the t&p relief line that goes through the floor with cpvc pipe and fittings. Once we got water turned back on, filled up new unit, got all air out then lit the water heater. Everything all good and no leaks. 6 yr manufacture warranty 2 yr parts and labor through us.
