Shawn is that guy. 100% dependable, honest, and relatable.
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Tim Chen’s crew is the best. Always friendly and professional!
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We had an emergent leak and called around 4pm. They had Shawn out to our house by 6pm. Shawn was honest, courteous, and efficient. He quickly diagnosed the issue and got everything fixed up. We really appreciated the fast response and transparency. Highly recommend!
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Cody was amazing and very knowledgeable patient and informative!! did a great job with the whole house… thank you again - Jill
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Brylen was awesome! Very thorough in assessing the situation, kept me informed of the findings, worked hard in completing the job and cleaned up the work site. I called Chen Plumbing on a Monday afternoon and they put us down for the very next morning. Highly recommend.
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These guys are on time and do great work, also provide great explanation Of the service Been using them for 10 years
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Cody was AWESOME, he was thorough and quick! Thank you Cody for a fantastic job. Thank you for coming early.
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Superior customer service. Great technician. Highly recommend Cody A!!
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Technician was thorough. Provided detailed descriptions of issues and fixes.
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Today we replaced a main water shut off valve and Prv in crawl space . We also replaced some CPVC pipe to the eletric tankless water heater and installed service kit which did not have it previously. We also fixed low water pressure for kitchen faucet.
Customer has 4 inch cast-iron line that is badly scaling on inside of pipe causing blockage attempted to clear line in various different ways, but was unable to clear. Camera line to determine severity of pipe, suggested to replace remaining section of cast-iron as parts of the house are already PVC. Will charge for today’s work. Cost of today will move into job for Monday. We’ll return Monday to replace approximately 40 to 50 feet of cast-iron piping.
Return to connect gas appliances after recent kitchen work. This was done at no charge as a courtesy for our maintenance member.
Quoted job and scheduled for Monday afternoon, discussed and signed up membership with customer too .
Return to install customer provided kitchen faucet. Removed failed American standard kitchen faucet and installed. Moen single handle pull down style faucet. Shut off valves were previously replaced this week, and pressure regulating valve has been checked. Installation of faucet was completed, and water tested. No leaks found. Pressure is normal and no blockages remain inside hot water lines.
Customer had a water heater that was 23 years old as well as an extensive amount of cast in encapsulated crawlspace that needs replacement. Left customer pricing for both.
Call to inspect plumbing and provide estimate ate for work. Discussed all concerns with Ms. Virginia. She has elected to replace the pressure regulating valve today, and I have provided all other information for the other projects here. Notes for plumber: Basement bathroom. Swapped shower head, issue resolved. Toilet very secure and installed well. Old style Kohler, repair parts obsolete. Drip at faucet (pressure too high). Install of kitchen sink will be on copper water main. Virginia states it is inside wall, so can be tied in to. Recommend new sink, as old one is plastic and will leak under load strain. Repair to existing sink can be made, but should wait to see if sink will remain. Master bathroom: three handle stem repair not feasible. Recommend replacement and drywall is already cut behind shower.. Cold side faucet is off because of cartridge failure or gasket failure. Pressure reduction may help, or Virginia has spare faucet. Attempted repairs would require liability note. 1
Remove existing toilet and furnish and install new toilet. Also install three new lavatory faucets. Upstairs in hall bath remove the existing toilet and hauled away. Furnish and installed new toilet. Also in the same bathroom replaced both 4 inch spread lavatory faucets. Tested all work and no leaks are present at this time. Caulked around base of toilet. Also replaced lavatory faucet in basement bathroom. In guest house was checking water heater and caused a leak on thermal expansion tank. Went ahead and replaced thermal expansion tank. Also customer approved estimate for us to return on March 13 to install a new water heater in guest house.
Returned and removed the old 50 gallon lowboy water heater and installed a new 50 gallon lowboy electric heater. Reconnected to existing water, electric, and t&p lines. Found a leak on the lower element from where a gasket pinched. Drained the tank back down and replaced the gasket. Tested all work to ensure proper functioning and no leaks. None were found. Waited for heater to produce hot water.
Client called us out due to some water in the basement, and some drains in the home backing up. We discovered that clients sewer line had collapsed under ground and was causing the sewage/water in the basement. We had to dig up and expose the collapsed line that was in basement area and under the asphalt driveway with good pvc pipe properly installed up to code, adding 2 cleanouts for future use if necessary and required by plumbing code. After replacing the collapsed line, we bedded down, then ran each fixture in the home to test our work for leaks and proper pitch. Everything looked great and clients issue is resolved. Unrelated to the collapsed pipe issue, we did a couple other repairs in the home per clients request. The water pressure reducing valve on the home was pretty old, and client decided to have it replaced as preventative maintenance due to them knowing the issues high pressure can cause. We added a new home water shutoff for client as well as a new whole home water
Customer stated that faucet was dripping, and also that toilet was running. Found that pressure was above 80 psi and recommended customer to have PRV replaced but at this time customer didn’t want to. So went ahead and rebuilt, toilet and repaired faucet. Tested and no leaks were present at this time. Stated to customer that there is no warranty on work today due to high-pressure. Will send estimate for PRV replacement and also water heater replacement due to age and high-pressure.
The customer complained about the toilet water level being low, and it’s not like the other toilets, the other toilets are 1.6 gallon per flush rather than 1.28 gallons per flush as a result it’s less water and there’s no way to add more water to the bowl.
Quoted repair or replacement water line , and new water heater , could not reach customer, we just emailed quotes
Shut water off to home to adjust cartridge. Customer stated that shower that was recently replaced wasn’t getting hot. Stated to customer that cartridge may have scolded guard that needs to be adjusted. Went ahead and shut water off to home as a precaution and took off handle from shower valve and adjusted scolded guard. Turned water back on and tested and now shower is getting hot water to customer satisfaction.
Customer has cartridges leaking in Roman tub valve. Problem has happened several times in short period of time expanded ideas to try to find additional reasons as to why cartridges fail so quickly found 5 gallon thermal expansion tank serving 100 gallons of hot water to be bad predicted additional pressure from thermal expansion to be the cause of cartridge going bad Leak seems to be warm water. Will return to replace cartridges and then expansion tank when parts arrive. Replace both Moen Roman tub cartridges and replaced 5 gallon thermal expansion tank with new bracket secured at wall after work was complete completed. Check for leaks and proper function.
