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Shane was efficient, knowledgeable, friendly, and thorough. We enjoyed talking with him as well as appreciating his work.
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Shane S was very inquisitive and passionate about his job. Very personable and helped quickly diagnose and treat the problem.
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Our plumber, Simeon was very knowledgeable, polite and patient with all our questions and concerns. He resolved our plumbing issue smoothly and gave us good advice on the few other plumbing projects we have on the back-burner. Overall we felt like he handled our plumbing issue in a very thorough and professional manner.
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I greatly appreciated Shawn’s thoroughness and professionalism!
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Replaced a old Bosch tankless water with navien npe 240 A2 water heater
Called out for a leaking water heater. Water heater had rusted through, wag valve had done its job and stopped the leak from getting worse. Received approval to replace water heater and install new flood stop device. Tested to ensure proper function and a leak free install. Went around to all bathrooms and cleared discolored water and sediment from each fixture. Kitchen faucet electronic solenoid was clogged and causing faucet to leak water constantly. Customer had the replacement part already so we swapped it out. No further issue.
For this job, gas line for the natural gas grill had a hole in the gas line. I could hear it from where I was standing, and I put some bubble solution on it to further identify if that is where the gas leak is coming from the customer said it was somewhere in that area and I was able to locate it didn’t think that we were gonna have to do a gas pressure test to find it because it was after a shut off valve so it would be kind of pointless if we were to do a gas pressure test so therefore it wasn’t needed. I was able to find it and recommended. We just go ahead and replace that supply line with brand new one went and picked one up from Ace Hardware because that is the only place that sells them locally and put it in. Went back with the quick connect and into the grill once complete no leaks tested it after tested the grill after to make sure it lit up the customers all set and no further issues at this time.
Customer has leak coming from shower valve. Leak seems to be coming from cartridge. Customer had shower valve. Gave option to replace cartridge or install Customer provided shower valve. Customer wants to wait on work.
This customer has a leak whenever they run water on the sink. The water will leak down to the gasket through the bottom of the sink with the vanity down through the supply lines. There’s no active leak by running the water on the drain or the supply lines, but when water is used and splashed on the counter, it gets wet causes the issue, and as a result, the gasket would be have to be replaced and or the whole faucet gave recommendations of what should be done at this time. There’s nothing I can do until the replacement gasket comes in pressure is fine tankless water heater is fine. The customer was interested in water filtration so I recommended a couple different options and he was also interested in the Moen flow. He will let us know when he would like to do that as well.
Customer had penny lodged in disposal. Unjammed disposal and checked for proper function.
Customer had two toilets leaking. One leaking from tank to bowl and another leaking from fill valve. Gave options for repair/replacements in order to fix issues. Also found pressure to be 120PSI. Explained to customer about condition of pressure and gave option to fix. Customer wanted to wait on pressure repair. Did minor and major rebuild to fix issues. Minus a few parts customer did not want to replace. After repairs, checked for leaks and proper function. Explained to customer about warranty coverage due to pressure and potential issues. Found PRV in box outside.
For this customer had to replace the fill valve and flapper supply line in Ingle stop in order to properly fix what was wrong on the plumbing toilet. After that we got that retrofitted. There are no leaks. Had to wait for the CBC glue to dry in order to make sure nothing CUSTOMER had an individual show off valve so therefore we were able to do the work on the second floor once complete. There are no leaks. Wasn’t able to check water pressure due to the fact that the water pressure would be at the building and not for the condo.
Customer stated that garbage disposal wasn’t working. Took a look and found that reset button has been tripped. Hit reset button and pulled out cookie maker frame from disposal and tested. Now disposal is working as it should and no leaks were present at this time. No charge for today due to customer had credits and also no warranty for work today.
Returned and installed new Navien NPE240A2 in the front of the home. Went of the logistics of location with customer again and reconfirmed that the front of the house install was ok since a bush is hiding it from plain view. Ran new pex water supplies to the front through cinder block and attached with 1 inch walled insulation to the new unit. Ran a new gas line to the unit from the meter and installed an outdoor vent topper and box below the unit. Tested all work to ensure proper function and no leaks. None were found. Customer didn’t have an electrician install and outdoor gfci box yet. Ran an extension cable until the line can be run. Customer requested that the old water heater be left where it is. Installed an isolation valve for the outgoing hot, isolated both water lines, and pulled the breaker. Description or work when sold and as performed: Price is to furnish and install a new Navien NPE240a2 water heater to the exterior of the home. Will run a new gas line from the meter to
The pump has a feature that auto adapts to the homeowners owners usage. featuring the smart AUTOADAPT function that learns household hot water usage patterns over about two weeks and then runs only when needed, saving energy while providing quick hot water. It's designed for residential systems with dedicated return lines and offers both adaptive learning and preset/timer modes for efficiency and comfort. How AUTOADAPT Works: Learning Phase: For the first two weeks, the pump monitors your hot water usage, noting times you wake up, shower, or use hot water. Adaptive Control: After learning, it builds a schedule to pre-heat the water just before you typically need it, ensuring instant hot water without running constantly. Energy Savings: It only operates when necessary, significantly reducing energy consumption compared to continuous-run pumps. The pump we put in is the groundfos comfort 10-16 There are no issues with the pump or the installation of the pump. The pump is learning the
Gave customer estimates to replace the water heater. As well as installing customer supplied shower valve and widespread faucet
Came out today due to a gas smell in the home. Tested all connections in the crawlspace under the home and did not see a leak there. Moved on to the water heater gas connections and found 3 separate leaks on that section. Removed all the old galvanized gas piping and replaced with black iron. Tested, no more leaks. BILL TO CHEN PLUMBING
This customer called us out to replace a showerhead because the showerhead continued to drip and drip and drip however, that was not the issue. The issue at hand was the factor of the shower cartridge then needed to be replaced. It was a specialty cartridge that Home Depot, Lowe’s or any big box store wouldn’t carry so I had to run over to the Dixie supply house in Marietta to get the part. The part is a price phisfter shower cartridge that pulls out I was able to obtain that cartridge and put it back in. Also went ahead and replaced the handle with it so it would be all nice and brand new following that put the trim plate back together and re-caulked the trim plate in bright white and once complete there are no leaks. CUSTOMER is all set. The water pressure on the house is 60 psi and the water heater is from last year. We installed it
