Brylen was very efficient and highly professional. He quickly diagnosed the issue, got to work immediately, and kept me updated with his progress. I really appreciated that Chen could send someone as skilled as Brylen out immediately when I had a burst pipe!
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Shane is A1. Knowledgeable, professional and completed the job perfectly. Thank you, Shane. Love Chen Plumbing!
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Cody explained all of my options and executed efficiently. Would recommend Chen pluming!
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Dawson was very professional, punctual and answered any questions I had. He showed me exactly where and what the problems with my house’s pipes were.
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Brylen was very knowledgeable and helpful when replacing the water heater.
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Removed all back pitched cast iron all the way back to the kitchen sink. Installed new pvc drains. Capped off old kitchen sink drain/vent. Ran water from every fixture to ensure a leak free install. Replaced approx. 40’. No further issue at this time.
Leak in garage upon arrival. Customer stated she opened the garage and water was coming out of the ceiling. After opening up ceiling and upstairs cabinet found 1/2 inch copper line broken from a freeze break. Informed customer we could repair the break. Gave customer estimate, customer approved estimate. Repaired section of pipe and cut the water back on. No leaks were found. No leaks upon departure
Client called us out today due to their hose connection next to garage door splitting and leaking outside. There was no access to the pipe behind, so we had to cut small section of Sheetrock in order to access the pipe. Cut the 1/2” cpvc, adapted to 3/4” pex a water pipe, then connected the new hose bib connection. Due to temperature we had to let glue dry for about an hour and the pex a rings needed a minute also. Turned water back on and tested. No more leaks. Client responsible for any Sheetrock repair necessary. Water pressure is good at 45 psi. 1 yr warranty.
Customer had a few issues to address. Gave options for repairs/replacements. Did minor tank rebuild including, fill valve flapper, supply, and toilet handle to toilet in hall bath. Also replace delta single handle shower cartridge in master. Looked at handles on wide spread faucet in master bath but unable to repair issue. Issues result from age. Noted to customer about loose toilet and broken cleanout outside. Gave options for additional repairs. Customer is gonna explore home warranty before continuing. After work was complete, checked for leaks and proper function of all repairs.
For this job I Went through the clean out with the camera to find out where the issue was at, following that I tried to snake the clean out from the outside to clear the clog however we were unable to clear it, so therefore we went ahead and pulled the toilet and snaked from there, was able to clear the sewer line. Once complete, I cleaned the toilet, recaulked the toilet and disinfected the area, also some sewer water came out of the clean out, took my hose and cleaned the side walk and the grass.
Under kitchen sink install customer supplied filter and also install new supply line for dishwasher. Returned and did quoted work. Tested all connections and no leaks were present at this time. Cleaned up work area. Also drilled hole at top of cabinet and put dishwasher drain through top as a courtesy item.
Customer has a Noritz water heater that is around 20 years old and has a code 16. Customer had initially requested to flush the tankless. This service was declined due to the age of the unit. Left a price to reroute the exhaust line because the current one is exhausting under a porch and this isn’t allowed by code or manufacturer specifications.
For this customer, he doesn’t have many major repairs that are currently needed. However, his pressure is on the higher side at 90 pounds my gauge is off by 20 pounds of pressure however would I recommend is to still replace the pressure reducing valve in the crawlspace just because it is at a code CUSTOMER decided that he would be a win with Chen member so thank you for that. In addition to that the faucet that is squeaking, I believe is due to the high water pressure for his kitchen faucet and the flow of the bathroom sink faucet has no issues it’s at one .2 gallons per minute and there’s not really a repair that I can do for the flow of water given that everything is looking correct at this time. Customer wants to wait on the pressure reducing valve and the swap for the tankless there’s no current issue or leaks with the tankless.
Remove existing water heater and haul away. Furnish and install new 40 gallon gas short water heater with new thermal expansion tank and tank shut off. Also rework vent. Install new hose bib and new line for hose bib with new shutoff valve. Installed 40 gallon gas water heater and corrected vent. Tested no leaks were present at this time and water heater was working properly. Cleaned up work area. Also found leak on cast-iron piping and will send Customer estimate to get that taken care of as well.
For this customer, they have a vessel sink 12 inch size single hole faucet in their back guest building in the back of the home so therefore, I recommended to replace the faucet due to where it is currently leaking. Gave a couple different options if we were just quiet and or if the CUSTOMER were to supply at the CUSTOMER went the route of them supplying it and we installing it also recommended to replace the service top valves underneath the sink due to the fact that they do not look like they will close. Took a look at the water pressure and the water pressure red 120 however, when I took it out of my pocket after I was done checking the pressure realized the pressure gauge stayed at 1:20 indicating a bad pressure reading at this time. The customer does not need a pressure reducing valve for The other building. We will be coming back on Sunday to install the faucet for them.
Returned because customer stated the water heater was leaking, when I opened the garage found the floor dry with no water on the ground. Removed cover from tankless and the inside was dry. Saw no active water leak. Informed customer to keep an eye on it and if she noticed it again to have us back out but right now nothing is showing a active water leak
Came out for unit installed by Chen Plumbing in November 2024. Condensate had froze. Pulled condensate trap to make sure it wasn’t frozen and ran the unit to ensure proper condensing was taking place. Per Hunter covered the frozen condensate under 2 year labor warranty. Replaced the condensate line and sleeved 3/4 piping over the condensate to give extra insulation.
Customer had sewage ejection pump fail, causing downstairs bathroom to back up. Also wanted to look at replacing parts for toilet upstairs near kitchen. Gave options for replacement of pump and minor rebuild for toilet. Removed old pump and installed new pump. While removing old pump found large debris, stuck in pump, inevitably burning out pump . secured lid back down to original position ran water to cycle pump several times to ensure proper function of pump. Later did minor rebuild on toilet, including fill valve flapper and supply line. After repair was complete flush toilet several times to check for proper function.
Customer wanted water line to dishwater reworked. Informed customer best course of action would be to completely remove copper tubing by cutting ceiling below to remove. Customer did not want to cut ceiling only wanted tubing capped at floor. Got tubing capped and recessed below floor to best capability. Added tee and two new stops for dishwater line under sink in cabinet. Checked for leaks and proper function.
Customer had blockage in mainline again affecting downstairs bathroom due to bathroom being lowest point of house. Blockage was again before clean out had to pull toilet and run machine through line several times before being able to clear ran camera through line pass clean out to check for issues of pipe or potential causes for problem. was unable to identify anything as the main source of the issue. Reset toilet and ran water to check for proper drainage function. Informed customer about no warranty with drain stoppages. Customer does have cast-iron piping. Customer could consider redoing piping with PVC to prevent further issues. Gave video of piping to customer.
