Chen Plumbing customer service was very professional. Kept me updated on appointments. Chase and crew were very professional. Kept me updated throughout entire process. Able to locate and fix a main water line issue that 2 other plumbers would not address. Entire process was quick and efficient. I will use them again!!!
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Shawn was well versed in identifying the problem, sharing options, and getting our water heater replaced same day!
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Cody A. Was extremely helpful resolving our issue with our fireplace gas line. He was thorough and insightful and helped us picked the best solution that matched our safety and price needs.
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Communication, courtesy, thorough explanations of what was needed and why. You can’t ask for better service!!
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Braulio was super helpful and communicative. He offered advice for the future and did a clean, fast job.
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Shane was efficient, knowledgeable, friendly, and thorough. We enjoyed talking with him as well as appreciating his work.
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Shane S was very inquisitive and passionate about his job. Very personable and helped quickly diagnose and treat the problem.
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7 flashes for power vent heater , reset it , works now , warranty call , Matt craven installed heater June 2025
Returned to install new recirculating pump on top of the water heater and installed new lavatory faucet with a crossover T underneath to get hot water faster to that bathroom. Turned water back on to check for leaks, found no leaks. Turned on Recirc pump to make sure the upstairs got hot water fast enough. Upstairs is getting hot water fast, recirculating pump is fired up and set on a timer. No leaks upon departure. Informed customer stop on hot side needs to be replace due to it causing low pressure on the hot side.
Returned to install new 50 gal electric water heater and disconnect steamer. Installed new water heater with new expansion tank, and a new shutoff. Removed old steamer and got rid of water line for the steamer. Turned water back on to check for leaks. Found no leaks. Water heater is heating and working properly. No leaks upon departure
Found high water pressure almost at 100 psi , add main water shut off valve 3/4 ball valve and watts AUB 25 Prv today in crawl space .
For this customer, we installed a brand new half horsepower garbage disposal in the kitchen. The other one was from 2015. However, we did try to gym for replacing the unit and unit to be unjammed and as a result needed to replace the unit so that is exactly what we did swapped it for another half horsepower garbage disposal And the customer is all set with a brand new one installed the new waste flange with brand new putty had to be very gentle on the type of sink this was it was partial cast-iron and partial plastic acrylic. It was an older blue sink so I’d be very careful on Putting the new disposal in once complete. There are no leaks. The water pressure on the house is 45 psi the water heater is in the attic unfortunately I didn’t get to take a look at that. CUSTOMER is all set with a new disposal.
Replaced a leaking gas water heater , supply and installed a new 50 gallon gas water heater , Pan and expansion tank
Gave customer estimate to install new recirculating pump with a crossover T in the upstairs bathroom. Will also be installing new 4 inch lavatory faucet upstairs that is supplied by us. We will be out tomorrow afternoon to complete the work
Gave customer estimate to install traditional tank 50 gal electric water heater and a estimate to install a 50 gal heat pump water heater
Provide 4 quotes today , customer will decide which and we will come back next week
Call for water heater not producing hot water. Arrived and met with Kelsey. She said the water heater stopped working in the last day. They tried resetting the breaker and switch and it had no effect. Inspection: water pressure read ok at 60psi on a weekday midafternoon. Water heater is an 80 gallon electric unit. Unit is plumbed in for a recirculating pump, but no pump is present. When checking power I found breaker has not been tripped, and power was going to unit. However, there was a leak on the hot out nipple, and water has entered the electrical box. Water was inside, and wires have melted together. Due to age of unit and risk of further electrical issues, Ms. Kelsey elected to replace the unit. As they have removed the tub from the master bathroom, and this is a three bathroom house with only Mr. And Mrs. Sanders living here, Kelsey asked if a smaller water heater would suffice. I discussed the possible shortcomings, including less available hot water and potential for longer
Cast Iron Partial Repipe - 4" for 10-25 feet, Spot Repair: Remove and replace up to 25 feet of 4" cast iron piping in a localized section of the plumbing system. The service includes cutting and removing the affected pipe, installing new sections with proper fittings, and reconnecting to the existing system. All piping will be carefully aligned and securely supported to ensure structural integrity and consistent performance. Materials and installation methods are selected for durability and long-term reliability. Warranty: This installation is backed by a 1-year labor warranty, covering our workmanship. Win with Chen members receive an extended labor warranty for a total of 2 years. Customer originally contacted us regarding replacement failing cast-iron drain pipe. After evaluation and presenting multiple repair options, the customer decided to proceed with a partial cast-iron replacement. Upon arrival we removed the affected section of deteriorated cast-iron, replumb the area
Client called us out to install their new customer supplied commercial ice maker machine. We disconnected the old unit to then install the new one already on site with all new pvc drain with vent on top of the discharge, and it ran to the floor drain grate just behind the unit. They also wanted a ball valve added on the hot line going to the dishwasher for future dishwasher installation. We installed a 1/2” sharkbite ball valve per client request. Since we were shutting the water off and all the other shutoffs In that area we’re looking rough and missing handles, we replaced 4 angle stops in the process. Turned water on to unit and it seems to be operating as it should be. Stopped a couple leaks and unit is running. 1 yr labor warranty
Replaced grey poly water line from water meter to the home under the stair with concrete breaking and fix back , add shut off valve outside with a box Also replaced an over 20 years old 40 gallon gas water heater with a new Rheem pro gas heater , new gas shut off valve and flexible gas connector installed
Customer had copper gas line going to fireplace with small leak in crawlspace. Replaced approximately 20 feet of copper gas line with track pipe. Also removed additional line in crawlspace that was terminated a while back after replacement spray tested areas of connections to check for leaks cycled fireplace for proper ignition.
