Quick response and great work. Thanks.
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Shawn is that guy. 100% dependable, honest, and relatable.
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Tim Chen’s crew is the best. Always friendly and professional!
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We had an emergent leak and called around 4pm. They had Shawn out to our house by 6pm. Shawn was honest, courteous, and efficient. He quickly diagnosed the issue and got everything fixed up. We really appreciated the fast response and transparency. Highly recommend!
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Cody was amazing and very knowledgeable patient and informative!! did a great job with the whole house… thank you again - Jill
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Brylen was awesome! Very thorough in assessing the situation, kept me informed of the findings, worked hard in completing the job and cleaned up the work site. I called Chen Plumbing on a Monday afternoon and they put us down for the very next morning. Highly recommend.
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These guys are on time and do great work, also provide great explanation Of the service Been using them for 10 years
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Cody was AWESOME, he was thorough and quick! Thank you Cody for a fantastic job. Thank you for coming early.
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Superior customer service. Great technician. Highly recommend Cody A!!
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Technician was thorough. Provided detailed descriptions of issues and fixes.
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For this homeowner came out to their house earlier last week to diagnose a two handle shower valve that was leaking. It was just the cold side that was leaking. However, I recommend the customer to buy the hot and cold stems just because it would be easier for them to know when it gets delivered without in mind install just the cold side stem because that was the problem. However, if we have to come back to install the hot side stem we can but considering it was just a cold and I recommended we just replaced the cold. We installed the cold with no leaks put the handle back on, had to modify the stem by cutting some threads off with the bandsaw, however, there is no leak from installation with that in mind. The customer also had people replacing the granite countertops and the granite people said that they would have a plumber come out and reassemble the kitchen sink faucet however they took out this kitchen sink faucet is not the way that I can go back in the parts are rusted so theref
We replaced two toilet with western elongated ADA toilets , replaced a toilet flange in master bathroom, fixed code violations for basement bathroom sink with new p trap and AAV
Water heater not working upon arrival. Customer stated he attempted to fix the water heater after the pilot light wouldn’t light. After looking noticed water heater to be 10 years old. Informed customer we would not be able to repair the water heater but we could replace it. Gave customer estimate, customer approved estimate. Installed new Rheem 50 gal gas tall with a new expansion tank, shutoff valve, pan and gas whip. Turned water back on to check for leaks and found none. Fired water heater up and set the temperature to 120 degrees. Water heater is fired up and no leaks upon departure
Client called us out due to some water in the basement, and some drains in the home backing up. We discovered that clients sewer line had collapsed under ground and was causing the sewage/water in the basement. We had to dig up and expose the collapsed line that was in basement area and under the asphalt driveway with good pvc pipe properly installed up to code, adding 2 cleanouts for future use if necessary and required by plumbing code. After replacing the collapsed line, we bedded down, then ran each fixture in the home to test our work for leaks and proper pitch. Everything looked great and clients issue is resolved. Unrelated to the collapsed pipe issue, we did a couple other repairs in the home per clients request. The water pressure reducing valve on the home was pretty old, and client decided to have it replaced as preventative maintenance due to them knowing the issues high pressure can cause. We added a new home water shutoff for client as well as a new whole home water
This customer the icemaker waterline that was installed to the icemaker box for some reason did not turn on whenever the lever was engaged in the water was on to the home so we didn’t know why it was not working so therefore, I recommended to run a new line installed a new half inch CPPCT and converted into packs and brought it up out of the way on top of the truck with strap and metal screws once installed there are no leaks. CUSTOMER is all set to enjoy their water.
Fixed gas line with water in it in crawl space , no charge
For this customer took a look at what she had going on the biggest complaint for was BROWN water. The homeowner does have brown water, and I believe it is due to the main water supply to the home from the meter to the inside of the utility room in the basement With that in mind what I’d recommend for them to do is replace the main waterline however I don’t know if it is galvanized or copper. The homeowner believes it is galvanized and that is the reason for the brown water. Also doing our inspection the tankless needs to be flushed out and or replaced at some point, but I believe it needs just needs to be flushed as of right now along with that garbage disposal in the kitchen is leaking so I recommended to get that replaced as well. At this time. The customer wants to wait on doing the repairs to get things done that aligns with her schedule.
For this customer, we did the annual plumbing inspection took a look at eight different bathrooms, six different sinks, including the two kitchen sinks in the kitchen following that took a look at the bidet and the toilet in the master along with the shower to lavatory sinks tub, and shower Following that also took a look at the master on main. The two laboratory sinks, following the tub in the shower and the toilet did a thorough inspection of everything. Nothing came up on the list other than a loose lavatory faucet in one of the bathrooms upstairs so therefore I gave an estimate for that as well. The customer had a two way clean out for their sewer line. They had to clean out one near the HVAC unit and one near the driveway so I tried to camera the one in the near the HVAC unit however I was going into water about 25 feet so therefore I used the other cleanout to go backwards into the home and there were some soft tissue blockages that I’d recommended to get those taken care of just
Today we replaced a main water shut off valve and Prv in crawl space . We also replaced some CPVC pipe to the eletric tankless water heater and installed service kit which did not have it previously. We also fixed low water pressure for kitchen faucet.
Customer has 4 inch cast-iron line that is badly scaling on inside of pipe causing blockage attempted to clear line in various different ways, but was unable to clear. Camera line to determine severity of pipe, suggested to replace remaining section of cast-iron as parts of the house are already PVC. Will charge for today’s work. Cost of today will move into job for Monday. We’ll return Monday to replace approximately 40 to 50 feet of cast-iron piping.
Return to connect gas appliances after recent kitchen work. This was done at no charge as a courtesy for our maintenance member.
Quoted job and scheduled for Monday afternoon, discussed and signed up membership with customer too .
Return to install customer provided kitchen faucet. Removed failed American standard kitchen faucet and installed. Moen single handle pull down style faucet. Shut off valves were previously replaced this week, and pressure regulating valve has been checked. Installation of faucet was completed, and water tested. No leaks found. Pressure is normal and no blockages remain inside hot water lines.
Customer had a water heater that was 23 years old as well as an extensive amount of cast in encapsulated crawlspace that needs replacement. Left customer pricing for both.
Call to inspect plumbing and provide estimate ate for work. Discussed all concerns with Ms. Virginia. She has elected to replace the pressure regulating valve today, and I have provided all other information for the other projects here. Notes for plumber: Basement bathroom. Swapped shower head, issue resolved. Toilet very secure and installed well. Old style Kohler, repair parts obsolete. Drip at faucet (pressure too high). Install of kitchen sink will be on copper water main. Virginia states it is inside wall, so can be tied in to. Recommend new sink, as old one is plastic and will leak under load strain. Repair to existing sink can be made, but should wait to see if sink will remain. Master bathroom: three handle stem repair not feasible. Recommend replacement and drywall is already cut behind shower.. Cold side faucet is off because of cartridge failure or gasket failure. Pressure reduction may help, or Virginia has spare faucet. Attempted repairs would require liability note. 1
