Both Cody & Chase were personal and professional in demeanor.
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Chens plumbing did a great job. They came out late and got us squared away fast.
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My experience with Chen Plumbing. Shawn came out and he did an assessment and then explained the issues with our home and the best way to correct them. He is very thorough and provided a great service experience. We would use Chen again and request Shawn to come back out.
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Chen Plumbing is a small firm that provides a personable plumbing experience. They are well organized, responsive to what the client needs and perform excellent work.
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Very satisfied with appointment time. Have been a repeat customer of Chen Plumbing for many years. Good explanations and answers to questions. Job done right the first time. This visit was to check a water heater leak and install a new water heater. Will continue to use this company for plumbing services.
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Returned because customer backed up again since previous snake visit. Customer agreed to do sewer replacement so we collected a job deposit for today and snaked drain again today for no charge. As of now, drain is up and flowing again but recommend using minimum water until drain/sewer line is replaced.
Gas smell , checked gas piping , no leaks , smell is coming either from tankless or furnace exhaust termination.
Customer had drain issue located in master bath sink. Ran small machine approximately 20 ft and cleared line. Filled sink and drained to check for proper drainage function. Also found TET to be bad and improperly supported. Replaced tank and secured tank with bracket.
Customer stated that the toilet isn’t flushing. Also, customer mentioned a few weeks ago. Someone came out and cleared the main stoppage. Tested all fixtures in home and only noticed one toilet in master bath, not flushing. Use toilet auger to clear stoppage and now toilet is flushing as it should. Give customer options to run camera from clean out, but at this time customer didn’t want to proceed with a camera inspection. Also stated that pressure is higher than it normally should be and also that main water service is galvanized.
Came out today due to a leak showing in the basement. Discovered a cracked cast iron sewer line that was leaking. We then removed the clean out cap, then ran the sewer camera down the line. The entire length of the old terracotta sewer line has roots infested In the line. There are also a couple connections in the line that look to be broken. There’s a few different ways to address this situation. We are working up solid quotes for those options and will be in touch with customer in the next day or 2.
Tenant stated that lavatory faucet upstairs in hall bath wasn’t draining. Took a look and found that lavatory wasn’t draining and also leaking from joints on drain. Recommend to customer to clean drain pipe and replace section of pipe and customer agreed. Went ahead and cut out section of piping and cleaned out drain. Pulled out lots of different debris including hair. Installed new piping and now sink is draining as it should and no leaks on the drain. Did find water leaking on faucet itself when on and recommend customer to have faucet replaced. Will send estimates to do so. Also tenant mentioned that in garage water was coming through ceiling. At this time stated to customer that most likely water came through ceiling was the water that was leaking from drain. Recommended that if spot on ceiling get worse we will need to cut. In bath upstairs ran water at all fixtures and flushed toilet multiple times and didn’t notice any other backing up/leaking. Cleaned up work area. Chen plumbin
Installed Flo by Moen smart valve. After installation checked for leaks and proper function. Set up app with customer explaining app functions and device controls.
Came out for mainline blockage. No cleanout access. Pulled toilet in powder room. Ran camera and found blockage 5’ down the drain from the toilet in an old section of cast iron. Cleared the soft tissue blockage. Inspected the drain down to the street. Sewer line has been replaced on exterior of home. Blockage caused by flushing too much paper at one time into old cast iron. No bellies or breaks, just lots of scale build up. Gave quote to install cleanout outside, or to replace section of cast iron under the slab. No further issue at this time. No warranty on drain cleaning.
Provide two quote for plumbing repair today
Customer stated there was water in crawl space. Used shop vac and cleaned up all water.
Pressure Reducing Valve (PRV) 1” Replacement: Remove and replace the existing 1” pressure reducing valve on the main water line. This service includes turning off the water supply, relieving system pressure, removing existing fittings, and installing a new PRV. The valve is adjusted to maintain water pressure at a safe and consistent level, typically below 80 psi. Final pressure readings are taken to confirm proper operation and system stability. Warranty: This installation is backed by a 1-year labor warranty, covering our workmanship
we were called out to address ongoing water, pressure and volume issues at the customers residence. The customer had previously had a pressure reducing valve and water filters installed by another technician after about a month the water pressure and flow had significantly worsened affecting fixture performance, upon evaluation We identified that the root cause was related to the 1 inch PRV installed outside. We replaced the PRV after approval from hoa,tested the system and confirmed that everything is now functioning as intended with no further issues.
Customer stated that water has been lukewarm since install. Noted the water temperature waffling between lukewarm and cool. Diagnosed a swapped hot and cold line by feeling incoming cold and outgoing hot line. Tested with shutoffs to confirm lines were swapped. Turned unit back on, checked thermostats and ensured proper function and no leaks.
