Technician was thorough. Provided detailed descriptions of issues and fixes.
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Overall Experience
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Overall Experience
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Overall Experience
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Overall Experience
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Overall Experience
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Overall Experience
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Excellent service from Brylen Watrous. Explained what was needed clearly. Did the job in a timely and courteous manner. The best
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Cody was very honest and straightforward from beginning to end!! I appreciated the honesty… even though it was more than expected… he made me excited to start on my project and work with him and the company🤩🤩🤩❗️
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Cody was super friendly and professional - even though he was having to help us with a stinky problem on a Sunday afternoon! We will be using you for all our plumbing needs!
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Brylen was very efficient and highly professional. He quickly diagnosed the issue, got to work immediately, and kept me updated with his progress. I really appreciated that Chen could send someone as skilled as Brylen out immediately when I had a burst pipe!
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Shane is A1. Knowledgeable, professional and completed the job perfectly. Thank you, Shane. Love Chen Plumbing!
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Call for leaking water heater. Arrived and met with Mrs. Zhu. She showed me two water heaters in the basement. One is 30 years old, and another is 12 years old. When inspecting the water pressure, I found it to be over 115psi at approximately 3pm on a weekday. Safe range is 40-75psi. Anything over 80 results in damage to plumbing system and home. When inspecting the water heaters I found multiple issues and concerns. Both units are actively dripping from the interior tanks, resulting in water accumulation on the floor. There is also a dripping tee on the copper line, a saddle tap fitting with significant corrosion, a small gas failure, a leaking thermal expansion tank. All issues will be resolved with water heater replacement. Pressure regulating valve is located in ceiling in room to right of bottom of the stairs. I also discussed options to help address copper pipe pinhole leaks, and I believe a whole house water filter is a good option to help decrease continued corrosion. I
Cast Iron Partial Repipe - 3" for 15feet, spot repair: Remove and replace up to 15 feet of 3" cast iron piping in a localized section of the plumbing system. This includes cutting out the existing section, installing new piping with appropriate fittings, and securely reconnecting it to the remaining system. The new piping will be properly aligned and supported to ensure stability and long-term performance. All materials and installation methods are selected for durability and reliable operation. Warranty: This installation is backed by a 1-year labor warranty, covering our workmanship. Win with Chen members receive an extended labor warranty for a total of 2 years. Performed work mentioned above properly supported and tested pipe. Everything is working as intended at this time.
Replaced customer supplied kitchen faucet cartridge, and replaced handheld shower sprayer with customer supplied sprayer. No further issue.
Replaced a power vent heater flame vaper sensor at no charge
Customer had a new toilet already purchased, and wanted us to replace the hall bedroom bathroom toilet. Replaced the toilet with the one supplied, hauled off old toilet. Left quote for water heater/expansion tank. Water pressure was in the normal range, but the expansion tank had a blister from where it has rusted through. No further issue at this time.
For this job the customer decided to sign up for the membership. I’d recommend replacing his water heater due to various code issues, 18in copper code, venting not secure, expansion tank not supported, no aluminum pan. With those issues I recommend replacing the unit rather than fixing those issues. Water pressure is at 60psi. Customer has two clean outs
Came out for a high pitched noise coming from a downstairs bathroom when upstairs toilet was flushed. We ran water from every fixture upstairs and downstairs, no noise. Checked the water pressure, no issue on the water pressure. Was unable to recreate the noise to figure out where it was coming from. Customer said it has happened randomly a few times over the last month but hasn’t happened for the last week. Recommended she try and record the noise should it happen again and check the crawlspace to see if the noise is louder under there. Left quote for water heater as it is from 2010.
No issue with any work we did on previous visit. Toilet has a very slow leak through the flapper and needs to be replaced. Toilet is flushing but the handle has to be held down for a couple seconds. Left quote to replace the flapper and handle as the toilet has an incorrect handle installed on the tank. We replaced the fill valve last time as it was barely filling up. Customer decided not to move forward with anything else at this time.
Found bad running shower faucet upstair caused water splashing out to outside the shower , we fixed problem by replaced entire shower valve by cutting drywall behind in a closet , we supplied and installed a delta oil rubber bronze finish single handle faucet . We are not fixing drywall back
Return to complete some work from previous visit after recent countertop replacement. Installed new kitchen faucet, new disposal, and reconnected dishwasher. When installing faucet I found that the sprayer hose plastic guide was missing from the box. This item helps prevent the sprayer hose from rubbing against the brass housing over time. Brizo has a lifetime warranty and will be happy to send a replacement for this part. For the disposal, I installed and wired directly. I explained that the plug cord is possible to install, but would require an electrician to switch, and doing so has no benefit in this case. I installed a new basket strainer on the left side of the sink and installed drain lines. Ran water and tested lol drains by running water and performing dump test. Air admittance valve functioning. Removed plug from disposal and reattached dishwasher drain lines. Waterline still open and ready for use. Vacuumed and cleaned under sink. Removed leaking faucet in basement powd
Customer had several items to look at for potential work/repairs. Water heater vent hood was slightly disconnected from top of water heater. pushed hood down into place to secure, also addressed minor rusting, which could be coming from Backdraft of vent, causing condensation. Backdraft was not present while I was there. Also found condensate pump directly tied to PVC drain line. indirect connection to drain line would be preferred method. Functionality of pump is still good. Also found crack on 2 inch wye in PVC drain line. Replaced fitting and section of pipe. Also removed loose toilet to run camera to check for sewer line issues found no issues present to sewer line. Reset toilet and checked for leaks and proper function.
We installed 2-50 gallon water heaters in parallel, ensuring both proper venting and gas connections. We also thoroughly tested the water piping and insured it to be leak free.We also replaced the thermal expansion tank and securely bracket it as well. Isolation valves were added for each heater to facilitate any future maintenance as well. We reconnected the recirculation line and re-energize the pump as too. Additionally we also replaced the garbage disposal air switch the customer preferred a different finish, which we sourced it will arrive Friday and we will return Monday to install it. Finally, we advised the customer about annual water heater maintenance, that will ensure longevity and optimal performance of the water heaters.
Call for water in closet. Arrived and met with Mr. Chun. He has had water in the closet, and an inspector came out to assess. Both the inspector and I believe the shower pan has failed. I am recommending a restoration company be contacted to help assess and repair the shower pan as needed. I discussed Mr. Chun’s plans for adding a tankless water heater and a whole house water filtration system, and will provide an estimate for this as well. Water pressure appears to be community regulated.
Replaced two trap primer with two shut off valves add it
