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The best plumbing company in atlanta! i’ve used Chen plumbing for many years and they always do a great job, fast, at a reasonable price. cody lead the work on a big project recently and he was great. friendly and knowledgeable. thank you!!!
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Eric came promptly after they told me he was in his way. Quickly decided what needed to be done, gave me options, and quickly returned with the necessary part to complete my repair.
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Appreciate the updates regarding arrival of the technician - who was great.
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This is the best service ever! He was on time, very helpful in explaining what the problem was and why. Estimate was reasonable and they were very prompt in fixing everything.
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Cody and partner are excellent plumbers. The gave me sound advice when problems with the new product came up. They gave me time to weigh the trade offs and make a decision. I will definitely be using them for all my plumbing needs.
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Brylen is exceptional. Efficient, keeps customer informed, and goes the extra mile to meet the customers needs. Offers most cost efficient solutions and fees are very reasonable for plumbing work. Will ask for him in the future.
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Christian W was amazing; he answered all my Q’s in a manner I understood; very professional; definitely a people person; gets 100 out of 10 for being able to work a room; very detail oriented; a perfectionist who takes pride in his work.
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Tim was just who we needed on a Saturday when one of our small water pipes was leaking under our kitchen sink. He came as soon as he was available, fixed the leak; replaced some old pipes, and saw that our garbage disposal had a small leak and replaced it.
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Thank you Tim Chen for finally solved the problem of the rumbling sounds from the water pipes.
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Customer had garbage disposal go back and leak out side of disposal. Suggested to replace disposal to fix issue. Also found heater of 2008. Inside bedroom closet. Recommended to replace due to age and location of heater. After replacement of heater and thermal expansion tank with new bracket, checked for leaks and proper function. Took of trim to get heater installed in closet. Put back trim and recauked trim. Checked with customer for satisfaction of trim replacement.
Call to perform quoted work. Drained and removed failed gas water heater in basement. Old unit did not have expansion tank mounting bracket or drip pan. Installed new 50 gallon gas water heater. Thermal expansion tank installed and mounted to bracket. Drip pan installed under unit. Pressurized unit, set to same temperature s previous unit. Installation sticker pl ed on unit with install date. I also wrote notes on the unit at Ms. Melinda’s request, specifically mentioning when to replace pressure regulating valve, where to flush and how often, and what the pressure is currently set to. Flushed all hot water lines by running water at full capacity to help remove any residual discolored water from lines. As a courtesy, I replaced the yellow seal on an upstairs Kohler toilet. Notes for plumber: steep hill, carpet floors and finished basement. Copper water lines. No drip pan present. Melinda: I recommend contact Kohler to ask about warranty replacement for daughters bathroom vanit
Came out for various issues. Customer was getting rust in their toilets. Water pressure was in normal range but they wanted it increased. Water heater was from 2012. House still had the original galvanized water service. Left quote to replace the water service. Installed sediment filter after the PRV on the crawlspace. Removed water heater from garage and capped off plumbing. Installed new 50 gallon lowboy electric water heater in crawlspace. Connected piping and filled water heater. Homeowner is having an electrician connect the power for it. Adjusted water pressure to 75 psi. Ensured a leak free installation. Left 1 extra replacement filter for the sediment filter. Filter needs to be replaced every 3 months. No further issue at this time.
Technician: Shawn Call for several plumbing issues. Arrived and met with Billy. He gave me an overview of the home and current issues and concerns. Supply line in garage utility sink has broken. Water near toilet in master bathroom. And bad odor from dishwasher and from washing machine. Major remodel performed in 2012-2013 timeframe, with the master bathroom and laundry being an addition to home with new plumbing. New water service has been ran recently, from meter to home. Dishwasher is very new, less than one year. Kitchen plumbing has been replumbed with pvc and copper. While investigating concerns I found the following: Galvanized main line was replaced with plastic line, but pressure regulating valve has not been replaced. Pressure read over 100psi. Water heater is 11 years old. Thermal expansion tank bladder has flattened and is no longer functioning. Pluming up inside home is mostly pvc and copper, with some remaining cast iron. Toilets in new addition do have the gray specks
Fixed busted copper pipe inside wall behind toilet , opening wall in hallway , replaced pipe with new copper pipe to toilet with new shut off valve and supply line
Customer states that they needed to copper lines capped with propress fittings today and called us to come out and do the work. Upon arrival customer meet me in the loading dock area and took me to the mechanical room of the 8th floor where the two lines are located. After inspection I offered the solution he was looking for and agreed to cap the two lines. Had go to the shop and pick up the big propress and fittings then I returned to the loading dock and waited for them to come and let me in the building. I cut out two sections on the first pipe prepped it and then pressed the cap on and same thing on the other pipe. After capping them they tested the caps by running water and they work properly no leaks or issues and customer is satisfied with the service provided.
Customer experience, no hot water , tankless water heater was throwing cold, a form customer the parts would need to be ordered and replaced left estimate to do so as well as flush heaters. Customer will order parts.
Call for toilet not flushing. Mr. Harrison states that the toilet is overflowing, and won’t flush. Water was turned off to unit to stop overflow. Arrived and used plunger on site to clear localized blockage. Removed failed flapper and installed new two inch flapper, adjusting chain to appropriate level. Toilet is an older Kohler 1.6 gallon flush toilet. Due to age and condition, toilet should be rebuilt or replaced soon. As other gaskets or components have a risk of failing. I recommend contacting water service provider to request bill adjustment, as toilet has been silently running for some time. Service Technician: Shawn
Call for leak at water heater. Arrived and spoke with Scott. Inspected water heater and found unit was ruptured from interior tank. Pressure was incredibly high, ~140psi at 4pm. Prv was located in a very difficult to reach position under the water heater. Install new 50 gallon gas water heater. This includes the additional installation of a shut off valve valve, thermal expansion tank and mounting bracket, and vent correction. A drain pan will be added in and discharge to existing low point in garage. Pressure regulating valve installed valve will be replaced, and relocated to be accessible for inspection and future repairs. This included more time and material than normally required for a prv replacement. Shut off valve is labeled for quick access. Unit is lit. I discussed all work with Scott and ensured he is happy with all work completed.
Found there was a whole bottom of P-trap adjacent to where yesterday ran a snake through. Found that more piping was broken so cut into tile and replaced section of pipe and also replaced P-trap. Tested and no leaks were present at this time. Cleaned up work area. Chen plumbing will not be responsible for any tile repair
Client called us out today due to the ice maker machine drain spewing out water from what is supposed to be a vent for it to drain. The line had 2 vents for some reason, and the lower one is the culprit, which is logical as it is not supposed to be there since there’s one directly off the top. We capped that additional drain vent on 1/2” pex and client should be good to go. Also. Resealed hand wash sink strainer and added longer extension tube. Tested no leaks. Charged card on file, Emailed invoice.
Repiped some sections of Cpvc hot and cold piping in crawlspace to remove all of the slow dripping fittings. Waited for glue to cure before testing. No further issue at this time. Very old tankless water heater. Left quote to replace.
Wet spot in wooded area in the back yard. Checked water meter to confirm no leak. We have gotten rain a few times in the last week. They have irrigation system back in the wooded area. Recommended they leave it off for a couple weeks and see if it goes away. If it does not I left a quote for an exploratory dig in the area to check things out. Very Small amount of water pooling in the dirt. No sign of actively flowing from anywhere.
Call for water on basement floor. Arrived and discussed concern with Ms. Christina. She mentioned noticing a spot on the floor in the basement. She promptly called an hvac company to inspect, as her hvac unit is on the opposite side of the nearest wall. When they were unable to identify source of problem she contacted Chen plumbing. Upon inspection, the tankless water heater was found to have a burst pipe that resulted in water spilling on to floor, and under unit. Tankless is a Navien, six years old, and no other issues identified. Pressure on home is 50 psi. Condensation discharge line repiped and installed a ph neutralizer with bypass. New hose spigot installed on front of house. Tested all work, checked for leaks. Cleaned work site and walked Mr Stern through the work.
Customer stated that lavatory faucet wasn’t draining. Gave customer price to get lavatory faucet back up and draining and customer agreed. Went ahead and took apart P-trap and ran snake to clear blockage. Reconnected drain back together and tested. Now lavatory faucet is draining as it should cleaned up work area. When testing drain before work noticed leak underneath at pop-up assembly and tightened and it fixed leak. Chen plumbing does not warranty drain cleaning.
