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Overall Experience
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Overall Experience
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Overall Experience
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Excellent service from Brylen Watrous. Explained what was needed clearly. Did the job in a timely and courteous manner. The best
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Cody was very honest and straightforward from beginning to end!! I appreciated the honesty… even though it was more than expected… he made me excited to start on my project and work with him and the company🤩🤩🤩❗️
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Cody was super friendly and professional - even though he was having to help us with a stinky problem on a Sunday afternoon! We will be using you for all our plumbing needs!
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Brylen was very efficient and highly professional. He quickly diagnosed the issue, got to work immediately, and kept me updated with his progress. I really appreciated that Chen could send someone as skilled as Brylen out immediately when I had a burst pipe!
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Shane is A1. Knowledgeable, professional and completed the job perfectly. Thank you, Shane. Love Chen Plumbing!
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Cody explained all of my options and executed efficiently. Would recommend Chen pluming!
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Client called us out to give a couple quotes on replacing the existing water heater. Will honor the $135 worth of credits off of quoted work.
Check out issue with major leak in kitchen , found popped out sharkbite stop valve , turned water off at meter stopped water flow today
Client called us out due to their recirc pump on the water heater leaking and spraying water. Checked water pressure and it was good at 60 psi. Client decided to replace the recirc pump, but with today being sumsay I couldn’t get one. So we stopped the leak and will return tomorrow with the new pump. Also replaced a moen tub/shower cartridge in daughter’s bathroom. Turned water back on, no issues.
For this customer they had a weird connection for the hot water, it went from a 1/2 line to a galvanized 1/2 tee coming to two 3/8 compression supply lines. I cleaned up the fittings and added a new speedy valve followed by a 3/8 compression tee and add the supply lines that way. Once I installed those fittings there is no leaks. Wasn’t able to look at the water heater due to being in the basement(locked) water pressure is at 60 psi, once installed there are no leaks
Customer supplied lavatory faucet 12in high Service stop replacement hot and cold I didn’t have to replace the service stop valves so therefore we only installed the customer supplied faucet. Both hot and cold shut off valves were working, the reason for the added job is to if the shut off valves didn’t work we’d replace them. However we do not have too. Once the faucet was installed there is no leaks. Customer is all set. There is a little bit of water damage in the bottom of cabinet, from the previous faucet leaking. This faucet has no leaks
Called out today due to an issue with an upstairs bathroom tub/shower valve that was making a knocking noise when turned to hot all the way. It was an old American standard about 20 yrs old. Checked water pressure and it was 100 psi which is higher than safe range of 50-79 psi. High water pressure will cause just about any issue one can have on the plumbing System. First, we replaced the failed pressure reducing valve with new of same model, and installed new ball valve shutoff for customers reliable use in future. We also replaced the shower cartridge, but after turning water back on to test, it did not fix the issue. Client ordered new tub/shower valve and trim and we went and picked it up, then returned to cut the Sheetrock behind and install it. After installation of valve and trim and after testing, cleaned up our mess and caulked around the new trim. We had to cut a bigger hole than planned to replace the valve, so we will order a bigger access panel to cover that hole, then come
Replaced a round toilet with a western round , explained membership benefits, customer signed up for it , thank you
Replaced one 50 gal gas water heater , installed Pan under second existing water heater , installed automatic leak smart shut off valve
Call for cold water always being hot. I arrived and met with Mr. And Mrs. Young. Mr. Young states that the cold water is always hot at nearly every fixture. When testing fixtures I found that most of them were extremely hot on the hot and cold side. In September of 2025 Chen plumbing performed some work, which included replacing a water heater, and the addition of a recirculating pump. The pump was installed with a crossover tee in the master bathroom. Pump is functioning correctly. Difficulties in assessing issue: Spray foam is sprayed throughout home. The home is also old enough to that there have been many repairs and changes, and I am unable to see everything. I also cannot determine why the original recirculating system was disconnected and put out of service. When I found the discontinued service line. It was explained that they were having some kind of issue and had contractors disconnect it in years past. A second water heater was installed several years ago with remodel w
Left quote for PRV replacement as well as filter replacement
Customer had a main stoppage on her sewer line in the yard. Attempted to run camera first and was unable to obtain visibility due to the nature of the blockage. Ran a sewer machine to cut out the roots. Reinspected the line with the camera and found a large root intrusion at the tap. Recommended digging and repair the section and installing a cleanout for the city to inspect where a utility went through the 6 inch line further down. Installed a popper for the cleanout in the meantime.
Call for kitchen sink backup. Ms. Paula states that they had an issue recently with the dishwasher and the disposal. The disposal had debris (described as popsicle stick bits, or slivers of wood). Shortly after Ms. Paula found suds and bubbles in the dishwasher in the bottom. An appliance repair person helped clean and cycle it, and no further issues were identified. The sink was draining fine today, but Ms. Paula was concerned and wanted us to look at it. Inspection findings: double basin sink, dedicated p trap for EFT side, and right side has disposal and dishwasher on one trip. Drains are pvc, and pvc persists in basement for 20-25 feet before transitioning to cast iron. I ran water in sink for several minutes. Disposal is working. Filled sink up and drained, then filled both sinks halfway and drained simultaneously. Studor vent present under sink, and main vent within ten feet in basement. No slow draining, backup, or gurgling present. Should problem persist or symptoms reocc
Customer called us out due to a leaking valve at the washing machine, box and requested the dishwasher be unhooked to allow an electrician to pull it at a later date. Options were provided to replace both valves at the washing machine box and customer then approved. Customer was informed that sheet rock would need to be cut to complete the repair and acknowledge that sheet rock repair is not included. We replaced both washing machine box. Dishwasher was safely unhooked with no issues ,existing two way stop that fed dishwasher was removed and one-way stop was added to restore water to sink. All work was thoroughly tested. System is functioning properly at this time.
Checked gas line in crawl space , found a section flex gas line got water in it , disconnect and reconnect get water out and is all working now for grill and two gas lanterns
