Communication, courtesy, thorough explanations of what was needed and why. You can’t ask for better service!!
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Braulio was super helpful and communicative. He offered advice for the future and did a clean, fast job.
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Shane was efficient, knowledgeable, friendly, and thorough. We enjoyed talking with him as well as appreciating his work.
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Shane S was very inquisitive and passionate about his job. Very personable and helped quickly diagnose and treat the problem.
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Our plumber, Simeon was very knowledgeable, polite and patient with all our questions and concerns. He resolved our plumbing issue smoothly and gave us good advice on the few other plumbing projects we have on the back-burner. Overall we felt like he handled our plumbing issue in a very thorough and professional manner.
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I greatly appreciated Shawn’s thoroughness and professionalism!
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Client called us out due to some water hammer noises in the walls when washing machine was running. First thing we checked was the water pressure and it was perfect at 60 psi. Water heater is brand new and thermal expansion tank is good. With it being just at the laundry indicates to me there is no major issue, and best course of action would be replace the laundry box and shutoffs with new that have hammer arrestors, which would stop that nuisance noise. Client decided if it was not a major issue, they would not worry about it. Left estimate to do that work if client decides to move forward in the future. Waived service fee for good repeat customer.
Customer contacted us due to toilets making bubbling noises and slow to flush. During the initial visit on January 7, 2026 a diagnostic evaluation was performed. We found that the front cleanout was completely full of water, indicating the main sewer line blockage. This finding was confirmed via camera inspection. Although the camera was underwater throughout inspection, we were able to determine that there was an obstruction approximately 50 feet out. The location was marked with paint for reference. Sewer equipment was then ran to attempt to clear the blockage. But the line could not be successfully cleared. Customer was informed that the next recommended step would be to excavate and expose to identify the cause and perform spot repair. Customer approved the recommendation. We returned the following day and excavated the line at the mark location. Exposing the pipe, we discovered multiple failures, extending an additional 10 feet beyond the original dig area. Customer was
Water service leaking upon arrival. Customer stated the water has been pooling up and has gotten worse over the months. Informed customer we could dig up that area to expose the leak. After digging found leak to be under a tree in the yard, informed customer we would not be able to repair the water service but we could replace it. Gave customer estimate, customer, approved estimate. We will be out tomorrow to complete the job. Sean will be doing a bore shot
The customer was not charged for the repair due to the fact that the repair didn’t work, what 8 recommend is to replace the whole configuration and or remove and go back to a normal shower head. At this time the repair is not complete due to a damaged valve body internally. I unable to make a repair.
Quoted two jobs , new water line and water heater
For this job went ahead and replaced the pressure reducing valve in the basement behind the HVAC unit. The water pressure was kind of low at 40 psi and when the toilet was flushed, it dropped down to about 30 psi so therefore what I’d recommended to do is replace the pressure reducing valve with brand new one furthermore, the customer didn’t have a shut off valve before the pressure reducing valve so I recommended we also add that as well and the thermal expansion tanks bladder had failed and it wasn’t supported correctly so therefore we had to go back and support it with a bracket with a piece of wood. I was going to mount it on the tank however there’s a little to no access, to the main shut off valve if we did it that way, so therefore I didn’t do it. I strapped it to the wood screwed it in tighten the bracket there’s no leaks how to use a couple different 90s to get it over there and almost essentially create a bridge once that was complete. There’s no leak on the plumbing system r
Client called us out due to dishwasher not draining. We checked the drain hose and it was clear of blockage or debris. Past that point, I am no help. Advised client to contact an appliance guy to further diagnose that issue. Left estimate for add on guest bathroom set out as well. Waived service fee.
Install customer provided kitchen faucet. Customer stated that kitchen sink was leaking every time in use and also that water wasn’t shutting off. Recommended to customer to have kitchen faucet replaced because there was multiple issues. Customer agreed and customer went ahead and purchase new faucet. Removed old faucet and installed customer provided faucet. Tested and no leaks present at this time. Cleaned up work area. Also stated the customer that the water heater is from 2007 and would recommend replacing. Will send estimate to do so.
Replace piping under kitchen sink. Customer stated that there was leak under kitchen sink. Found water coming from tee on P-trap. Recommended to customer have piping replaced customer. Went ahead and replaced piping. Tested by filling up kitchen sink and dropping it multiple times and no leaks were present at this time. Cleaned up work area.
Left quote to dig up sewer line and perform spot repair. Customer approved. Will return tomorrow to complete repair.
Client called us out due to their main floor bathroom toilet running intermittently and it was also leaking from a rusted tank to bowl bolt on left side. It was decided best to replace the old toilet. Installed customer supplied American standard 2 piece toilet in place of old and leaky one. Toilet flange was in good condition. Sat down new wax ring and closet bolts, the sat the new toilet. Fastened it down, shimmed it, tested for leaks, then caulked around the base leaving back 1/3 open for water to escape if it leaks. Advised client give til tomorrow to use for caulking to set. 1 yr labor warranty
We replaced a water service line from water meter to crawl space , installed new shut off valve after meter outside and also new shut off valve in crawl space , replace one toilet fill valve and three new flapper installed .
Customer wants to discuss pricing. Will give a call back later today to approve work.
Customer had stopped affecting whole house. Attempted to clear system from clean out outside blockage was before clean out pulled toilet to run machine and cleared blockage. Reset toilet and checked for leaks and proper function of drainage. Pulled back small amount of wipes. Will return to install two step PRV in order to correct high-pressure issue at house. Found PRV located in downstairs bedroom. Removed old PRV and installed two step PRV. One high pressure PRV to reduce incoming pressure to second PRV to keep longevity of PRV and fixtures on water system. After install, checked for leaks and proper function. Pressure is now 60 PSI. Gave customer discount due to miscommunication of pricing.
Customer called us out for a leak under the sink during our visit we performed a thorough evaluation of the sink area and identify the root cause of the leak as a failing garbage disposal unit given that the existing disposal was leaking . The only viable solution was a full replacement. The customer agreed to proceed with this replacement we supply and installed a new half horsepower badger model five disposal unit after installation we thoroughly tested the unit to ensure it was functioning perfectly and we confirm that everything was working as intended. Additionally, while on site we measured the home water pressure and found it to be high at 120 psi we provided the customer with a separate quote for installing two pressure reducing valves PRV’s to help regulate and maintain optimal water pressure in the home
