Tim and Otto came to check out a leak. They had it sorted out and cleaned up in two hours.
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Both Cody & Chase were personal and professional in demeanor.
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Chens plumbing did a great job. They came out late and got us squared away fast.
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My experience with Chen Plumbing. Shawn came out and he did an assessment and then explained the issues with our home and the best way to correct them. He is very thorough and provided a great service experience. We would use Chen again and request Shawn to come back out.
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Chen Plumbing is a small firm that provides a personable plumbing experience. They are well organized, responsive to what the client needs and perform excellent work.
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Very satisfied with appointment time. Have been a repeat customer of Chen Plumbing for many years. Good explanations and answers to questions. Job done right the first time. This visit was to check a water heater leak and install a new water heater. Will continue to use this company for plumbing services.
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Call for toilet not filling up. Arrived and discussed issues with Mr. Woodward. He states that he noticed the toilet wouldn’t fill up yesterday. Turning the water on and off seemed to get it going quicker for a few seconds. I inspected the toilet and found all components to be very old. The fill valve is not functioning well and seems to be occluded internally. Gaskets all severely deteriorated. Pressure on house approximately 65 psi. Prv appears to have been replaced with two water heaters in 2020. Due to high pressure in neighborhood, significant amounts of construction on on this road, and pressure reading, it may be prudent to upgrade prv to a black tag prv. After checking system, we removed tank and replaced fill valve, flush tower, gaskets and seals. Cleaned under tank and inside tank. Toilet flushing normally and no issues at this time. I discussed signs of pressure issues (squealing noises, vibrations, or water pressure high out of a faucet). If these issues occur please c
Clogged washing machine drain in cast iron p trap and horizontal line , replaced with new p trap and horizontal pipe fixed problem today
Customer stated that they wanted gas for fireplace. Looked around and found that putting gas to the fireplace is possible. Fireplace is smaller than normal so recommended customer to first find gas logs that will fit into fireplace.
Call for toilet not filling and handle not functioning. Arrived and found guest bathroom toilet is an older Kohler memoirs toilet. The fill valve is failing, the handle is getting stuck, and the flapper is deteriorated. The hallway bathroom is in similar condition but still functioning. We discussed repairs and replacement options. I assisted Mr. And Mrs. Wallenstein with identifying the current toilet model and make, to help provide accurate replacement options that will match the existing footprint of the toilet. I also provided an estimate for replacing two sections of copper that were pointed out in the basement above the train tables.
Replaced a tub and shower valve with customer supplied
Returned because customer backed up again since previous snake visit. Customer agreed to do sewer replacement so we collected a job deposit for today and snaked drain again today for no charge. As of now, drain is up and flowing again but recommend using minimum water until drain/sewer line is replaced.
Gas smell , checked gas piping , no leaks , smell is coming either from tankless or furnace exhaust termination.
Customer had drain issue located in master bath sink. Ran small machine approximately 20 ft and cleared line. Filled sink and drained to check for proper drainage function. Also found TET to be bad and improperly supported. Replaced tank and secured tank with bracket.
Customer stated that the toilet isn’t flushing. Also, customer mentioned a few weeks ago. Someone came out and cleared the main stoppage. Tested all fixtures in home and only noticed one toilet in master bath, not flushing. Use toilet auger to clear stoppage and now toilet is flushing as it should. Give customer options to run camera from clean out, but at this time customer didn’t want to proceed with a camera inspection. Also stated that pressure is higher than it normally should be and also that main water service is galvanized.
Came out today due to a leak showing in the basement. Discovered a cracked cast iron sewer line that was leaking. We then removed the clean out cap, then ran the sewer camera down the line. The entire length of the old terracotta sewer line has roots infested In the line. There are also a couple connections in the line that look to be broken. There’s a few different ways to address this situation. We are working up solid quotes for those options and will be in touch with customer in the next day or 2.
Tenant stated that lavatory faucet upstairs in hall bath wasn’t draining. Took a look and found that lavatory wasn’t draining and also leaking from joints on drain. Recommend to customer to clean drain pipe and replace section of pipe and customer agreed. Went ahead and cut out section of piping and cleaned out drain. Pulled out lots of different debris including hair. Installed new piping and now sink is draining as it should and no leaks on the drain. Did find water leaking on faucet itself when on and recommend customer to have faucet replaced. Will send estimates to do so. Also tenant mentioned that in garage water was coming through ceiling. At this time stated to customer that most likely water came through ceiling was the water that was leaking from drain. Recommended that if spot on ceiling get worse we will need to cut. In bath upstairs ran water at all fixtures and flushed toilet multiple times and didn’t notice any other backing up/leaking. Cleaned up work area. Chen plumbin
Installed Flo by Moen smart valve. After installation checked for leaks and proper function. Set up app with customer explaining app functions and device controls.
Came out for mainline blockage. No cleanout access. Pulled toilet in powder room. Ran camera and found blockage 5’ down the drain from the toilet in an old section of cast iron. Cleared the soft tissue blockage. Inspected the drain down to the street. Sewer line has been replaced on exterior of home. Blockage caused by flushing too much paper at one time into old cast iron. No bellies or breaks, just lots of scale build up. Gave quote to install cleanout outside, or to replace section of cast iron under the slab. No further issue at this time. No warranty on drain cleaning.
