Overall Experience
Quality
Price
Convenience
Hunter came out to do the job on time. Gave me really good insight on the nature of the problem. And solved the issue within an hour! 10/10 would recommend.
Overall Experience
Quality
Price
Convenience
Dawson was prompt, polite, and professional. He did a great job fixing a complicated situation and cleaned up afterwards.
Overall Experience
Quality
Price
Convenience
Eric was great. he went through exactly what he was going to do, how much it cost, and all the steps that were going to be taken. He even put a little extra insulation on our outside pipe to keep it a bit warmer during the winter. Very good experience.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Thoughtful and thorough job from Matthew. We are very happy with his work.
Overall Experience
Quality
Price
Convenience
We had a strange pipe found during our new roof installation. The roofer said it must be a plumbing issue. The technicians investigated the pipe and through the use of a camera, they determined the probable function of the pipe and the necessary corrections to return its function. They provided great service and attention to detail!
Overall Experience
Quality
Price
Convenience
I was pleased with the service. Nice that you could come on short notice. We did lose power in the basement because our system could not handle it. We figured out how not to run too many things at once. All is well
Overall Experience
Quality
Price
Convenience
Marcos is fantastic, he took the time to explain things clearly and did exactly what needed to be done quickly. I will have him back in the new year for a number of jobs that need to be done. Great experience!!
Overall Experience
Quality
Price
Convenience
Hot water heater and pressure valve went out. Called in the morning and Marcos came out within an hour or two. Because of some renovations we had done, it wasn't any easy job, but they stayed and did and did it right. Friendly, great folks to work with all around.
Overall Experience
Quality
Price
Convenience
These plumbers are on time, professional, knowledgeable and knowledgeable and explaining exactly what the work would be nail and how much it would be.
Overall Experience
Quality
Price
Convenience
Mathew came on time He was able to work me in , assessed the problem and repaired the problem, promptly. He was GREAT!
Overall Experience
Quality
Price
Convenience
Cody and Alex were awesome! I saw their truck across the street, called, and they came as soon as they finished with my neighbor. Both were polite, easy to talk to, and I felt comfortable having them in my home. They fixed my problem in less than half an hour. I’m a happy customer!
Overall Experience
Quality
Price
Convenience
This is my first time this company. They came out same day, had excellent communication, and great follow up. The gentleman who came out was professional, personable, and did quality work. I was quite surprised how expensive it was for less than two hours work. The work done didn’t require a significant number of replacement parts nor did it require a lot of time, but the cost was over $1500. In fairness, I was given a quote before he began. But he was here in my home and I needed the work done. I would use them again but only after confirming that their fees are competitive.
Overall Experience
Quality
Price
Convenience
Dawson arrived on time, was very thorough, gave me some great advice and was very helpful
Overall Experience
Quality
Price
Convenience
Customer had inconsistent hot water in home. Rinnai tankless was installed by Chen Plumbing 5 years ago. Customer hadn’t had the unit flushed yet. The tankless needs to be flushed annually to ensure proper health of the unit. Customer had a code 55 and 60 code flashing. 55 is for service and 60 is a gas issue. Informed customer 60 could be caused from the unit working harder and therefore needing to try to exert more. Customer also had a code 49 in the history for low flow, but that is caused by the unit being left on when the water is turned off when customer goes out of town. Flushed the unit and disabled the maintenance code. Instead put a service tag to show maintenance record. Ensured water stayed hot and that unit is working correctly for now. Made customer aware flushing is a first step and if any issues persist, that diagnostic work will have to be quoted and performed.
Customer had supply line that blew off under kitchen sink. Checked house pressure at 85 psi, which is too high. The prv was reduced from 1 inch to 3/4 and back to 1 inch. Installed a 1 inch prv and removed the 3/4 pipe reduced in the line. There thermal was also replaced due to the previous tank failing and being undersized for an 80 gallon tank. Replaced the hot and cold supply of master lavatory faucet with steel braided supplies. Cut drywall in laundry room to inspect plumbing for the washing machine to try to find source of water damage. Nothing was actively wet at this time and the drain and water lines for the washing machine appear to be in good working order.
Customer had toilet flange broken in multiple spots. Used two repair flanges Using anchors and new screws. Changed out wax ring and reseated toilet before caulking around base.
Toilet running in upstairs guest bathroom, and garbage disposal jammed. Gave customer estimate to rebuild toilet and unjam disposal. Customer approved estimate. Rebuild toilet and unjammed disposal. Tested all systems, systems are working with no leaks or issues.
Customer had musty smell coming specifically through the pop up assembly for lavatory faucet. Replaced the hard piped abs trap with a slip joint trap and cleaned the overflow and pop up assembly. This work was done as a first step. Notes a reduced smell coming through with customer.
Showed customer functioning garbage disposal with twist to start function. Advise customer when garbage disposal is no longer working to install switch for garbage disposal on and off.
For this job, I worked on repipe home partially. Remove old copper corroded line and install new pex pipe. It includes new stop valve and new metal braided supply lines.
Customer had a sump pump fail and flood water heater. Installed a new 40 gas short water heater and sump pump with a ball/check combo. Set the heater in the pan and capped the pan. Recommended customer get a water alarm for the pan. Tested all work to ensure proper function and no leaks.
Returned to install water heater up to code. Installed new 50 gallon gas water heater with thermal expansion tank, pan, and strap. Tested system system is working with no leaks or issues upon departure
Shower not turning on in master bathroom and faucet in bathroom not working. Inspected faucet and found cold side valve turned off. Turned valve on and tested faucet to make sure no leaks or issues and faucet is working. I pulled mown shower cartridge out due to not getting any water when you turn handle on. Turned water on when cartridge was out to blow out line. System is getting good pressure and water. Gave customer estimate to replace cartridge. Customer approved estimate. Installed new omen cartridge shower is now getting hot and cold water and sprayers are working.
Installed navien tankless water heater and a halo filtration system in base,not
Replaced 20’ of 6” cast iron In garage in backyard. Sewer line is actually for the neighbors house. Constant stream of sewage running through the line. Bottom of pipe was completely rotted out and leaking. Cut pipe as carefully as we could. Pipe cracked very close to foundation wall. Sealed and tested to ensure no longer currently leaking. Informed homeowner she really needs to coordinate with neighbor to get the line replaced. We repaired as best as we could, but the cast iron is so deteriorated, there is not much left of the pipe wall. Replacing any further will require cutting out walkways and excavating outside of the building. We contacted city for recommendation on responsibility for the line. They said it was not a city issue and would need to be resolved between the homeowners. No warranty on repair due to how badly degraded the cast iron pipe is. This was just to stop the constant flow of sewage leaking onto the floor of the garage.
