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Tim Chen and Victor Jahuey have taken care of our plumbing requests and sewer emergencies for the past 10 years. Superb response and service whenever we call. They are the best, and neatest, plumbers we have encountered in the 50+ years in our house. Their pricing is very fair, and response time excellent.
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Overall Experience
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Overall Experience
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Overall Experience
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Overall Experience
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Overall Experience
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Tim was great. I had a problem the day after service and he came immediately to fix it.
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Chen Plumbing is a very reputable company. They have very service oriented technicians and they treat your home with respect. They are hard workers, provide estimates up front and charge with they quoted. I have enjoyed working with Chen Plumbing on our plumbing needs from water heaters, changing valves on faucets, pressure valves and water flow monitoring systems. If something is not right, they continue to work until you’re satisfied. I recommend Chen Plumbing.
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He arrived in time and diagnosed the problem quickly.
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I cannot say enough about Braulio Cobarruvias and his partner!! 🫶🏽☺️🫶🏽☺️🫶🏽 My disabled elderly mother had significant plumbing work done on the outside of her home 3 years ago and Braulio performed a camera service and found a tear or belly in the pvc pipes. I was devastated because my mother is also on a fixed income and I was laid off recently. The professional service and the empathy was unmatched!!! We were treated kindly and they took time to explain everything they were doing, what they found, a quick Look at the inside of the house to measure the overall psi. They have 5 stars for a reason!!! Again, I cannot say enough about Braulio's customer service. I rarely write reviews but they more than deserve 5+++ stars for their expertise and more importantly to me & my mother... their heart. We have all gone through different things lately and it feels awesome to not feel taken advantage of. It feels great to know that if the original plumber doesn't make the necessary repairs I have 2 great professional licensed plumbers that won't disappoint.
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Dawson was very professional, explained what was happening, and recommended how to proceed. Definitely gets 5 stars! From a plumber’s daughter
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Matthew turned up on time and was very helpful and informative. We got all the tasks done that were needed at this time
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Top notch customer experience. From 1st phone call to finished project - I couldn’t be more pleased. Two new bathroom faucets (no more leaks!), water heater up to code (expansion tank) and leaky water line in the basement.
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Customer had issue with Costco dishwasher installation. Discharge and supply were on same level and adjacent to dishwasher but shut off valve had supply line fused to it. Installation professional could not complete installation due to this valve. Plunged basement toilet to clear blockage in toilet. Gave estimate for water heater and pressure valve replacement in garage utility closet. Customer is not owner of home, but will pass on estimate to owner. There is no warranty for work completed today due to pressure valve failing and volatile pressure.
Customer stated that he was having high water pressure issues. Tested pressure and found that water pressure was above 100 psi. Attempted to locate PRV and couldn’t get PRV located. Told customer that next step will be is to cut sheet rocked in attempt to find the PRV. At this time customer they don’t want to proceed with cutting sheet rock and would ask previous homeowner if they know where PRV is located.
Upon arrival customer stated the garbage disposal was not working. Informed the customer that it was jammed and that I unjammed it but the blades were still not working properly and would need to be replaced. Gave customer estimate. Customer approved the estimate. I took out old garbage disposal and installed new one. Tested system and system is working properly with no issues or leaks.
Upon arrival customer stated they were not getting hot water. Informed the customer it was 10 years old and it was time to change it. Gave customer estimate. Customer approved estimate. I drained the old water heater and cut it out and installed the new one. Tested system and system is working properly with no leaks or issues.
Customer stated that they were having a high water bill. Checked out a few few areas of house and didn’t notice any water leaking. Checked meter and meter was spinning. Couldn’t find shut off for home in order to test main waterline. Give customer verbal quotes for processing at this time. Customer didn’t want to proceed with anything. Customer will call us back once they know more info. Check pressure and pressure was at 120 psi but couldn’t get information on water heater.
Customer had a new refrigerator delivered and was told that it couldn’t be installed due to plumbing set up. Cut out angle stop below floor and ran a new pack line up to a new ice maker box. Also adjusted temperature for Kohler shower valve upstairs. Turned water back on and tested to ensure proper function and no leaks. None were found.
Diagnosed issue with hot water with dual 50 gallon electric gas water heaters piped in series in basement utility closet. No power was getting to secondary heater with dedicated recirculating line. Was able to reset electric water heater and gain functionality. Check pressure on home at 79 psi. Noticed undersized thermal expansion tank for multiple water heaters. Replaced PRV on 1 inch PEXB line. Furnace and installed new 5 gallon thermal expansion tank in secured to wood framing in utility closet. Pressurize system slowly and let out all air of system in three stories before turning on recirculating pump.
The unit had had major water damage. The owners had 2 other plumbers come out that could not find any leaks. The water heater had been removed during the water cleanup process. had to cap two three-quarter lines that feed water to where the kitchen sink is and tie the hot line back into the cold to pressure test the system. pressurize the system with no leaks at this time. seems like the original issue was the 20+ year-old water heater. Turned valves off due to the property being vacant at this time.
Remove to old water heaters and haul away. Furnish and install two new 50 gallon, gas water heaters in parallel. Reworked lines to bring up to code . Rework recirculation line and add pump on recirculation line. Install a high-pressure PRV and a regular PRV. Chen Membership is $19.95 a month but may be canceled at anytime
Customer had two bathrooms with leaking handles for the tub and shower. Inspected both fixtures. The basement shower didn’t have the valve strapped properly in the wall. Recommended not attempting to rebuild since excess tension can cause a leak in the wall. Rebuild Sayco tub/shower in the second floor. Customer had two thermal expansion tanks and both were failed. Cut out the extra tank and replaced/strapped the tank by the heater. Installed new whole house shutoff valve since the existing gate valve had failed. Left quotes for a new gas line to stove and a new shower valve install for the one that couldn’t be repaired safely. Tested all work to ensure proper function and no leaks. Caulk in upstairs tub needs 24 hours to dry properly.
Found deteriorated flapper in upstairs guest bathroom toilet. Homeowner just wanted to repair the toilet that is there at this time. Replaced flapper and fill valve. Tested with no leaks or failures at time of service.
Found tub and shower valve was constantly passing water. Found pressure at a 120 psi. Explained to homeowner that we could replace parts, but the issue might come back quickly due to the pressure problem. discussed options with the homeowner. We decided to replace the pressure regulator to get the pressure back to a safe level first. gave price and homeowner agreed to PRV replacement replaced the pressure regulator tested new pressure at 70 found the drip at the tub had stopped at this time when the pressure issue was addressed. tested no leaks or failures at time of service.
Customer called for clogged main sewer line , we fixed problem with excavator digging front of house , replace section of broken pipe and add new two way clean out .
Upon arrival customer stated the sink was leaking. Informed the customer it was leaking where the tubular attached to the pop up assembly. I tightened it and it stop leaking. Customer also stated she want a toilet installed. Gave customer estimate for a customer supplied toilet. Customer stated she will call us back out when she gets the toilet.
