Christian did a great job explaining the issues. Clear and concise. Very thorough and explained exactly what needed to be done!
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Christian was polite and courteous and this has to do with Chen not him. I had a shower drain cleaned. He used something called an air snake. Just took two guys about 40minutes (most of the time was getting the paperwork done) and it was $498. I agreed to the price because it was quick service. Six days later I get a call from the homeowner saying the water will not drain again. I called Chen to come back and look at it. To be clear the pipe is cast-iron and I realize there will continually be problems, but this time it probably would’ve taken in 10 minutes to try. They were going charge me another $498 to use the air snake again or a hand crank snake. I wanted him to use some sort of power snake, but they don’t carry one. I declined the service so they still charge me $49 for the service call. I understand you can’t guarantee all drains, but you need to look at these situations on a case by case basis. If they would have allow the tech to spend a few minutes trying I probably would have used Chen again as needed in the future. Now I will not use them for any of my properties.
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Fantastic work from start to finish. We cannot recommend Braulio or Chen Plumbing highly enough. They earned a customer for life this week!
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Brylen and the team provided excellent service. They were very punctual and attentive, and diagnosed the root of my problem. Came with a game plan. It was fixed within two hours, and above and beyond to make sure that everything was working and running correctly, I can’t say anything but great things about Chen Plumbing.
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Chen Plumbing is great, I've used them at my commercial building at in my home.
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Very experienced technician , Christian was focused and steadily working in the midst of several different ongoing issues. I appreciated his solid work ethic and calm demeanor.
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Matthew is top notch! He explains everything he has observed and give details of each step. Highly recommend!!
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Tim Chen and Victor Jahuey have taken care of our plumbing requests and sewer emergencies for the past 10 years. Superb response and service whenever we call. They are the best, and neatest, plumbers we have encountered in the 50+ years in our house. Their pricing is very fair, and response time excellent.
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Upon arrival customer stated her under the sink filtration system was leaking. I informed her she would have to order a new one. While looking at the water heater I noticed the thermal expansion tank was not strapped and was full of water which indicates that the thermal expansion tank has failed. Gave customer estimate. Customer approved estimate. Customer stated she will call the office when the part comes in and will schedule for the work to be done.
Furnished and installed new tankless water heater replaced with rinnai model number REP199IN, tested for any leaks, including gas. Everything is working as intended upon departure, set temperature to 120°. Took out old heater, redid vent, re-piped as needed, as well as added thermal expansion tank with supporting bracket, inform customer that tankless needs serviced once a year. Customer understands.
Upon arrival the tenant stated she took a shower this morning and when she turned the water off the cold side wouldn’t turn off. I informed the customer the cartridge would have to be replaced. I also informed customer I would not be blue to get the cartridge until tomorrow due to them being old and the only place I think will have them is in Tucker. Gave customer to estimate. Customer stated she will call the office and get it scheduled for tomorrow.
Client called us out today to cap an old 1 1/2” pvc drain line in the crawlspace under the kitchen sink. It was just stubbed up and capped through the floor behind the dishwasher. We cut out the ptrap in the crawlspace and capped the line with 1 1/2” furnco cap. Client had $90 worth of rescheduling credits from us rescheduling him.
Upon arrival customer stated he as had another plumbing out and he did not like them or there work so he got our information from his neighbor. Customer has multiple issues the kitchen faucet needs to be replaced as well as a new cartridge for his tub and clearing a shower drain as well as cleaning a blockage that is in the basement where the laundry and a utility sink and where the kitchen drain all go into the main sewer line. Gave customer estimate to do all the work. Customer approved estimate I will be returning Wednesday to do the work.
Returned and replace customer’ Delta shower cartridge in the primary bath. When testing for proper operation found that the hot and cold lines appear to be flipped in the wall. Shut the water back down and drained the system. Flipped the cartridge in the valve so that hot and cold are properly oriented on the temperature handle. Noted to customer that the shower head is leaking fairly having from the towing in the shower head where you swivel the head to adjust the type of spray. Other than the shower head, all work tested properly with no leaks.
Upon arrival customer stated the shower was holding water again. I informed the customer that the drain line is cast iron and would need to be replaced due to the recurring issue of clogging. I also informed customer we do not warranty drain cleaning due to the fact we can not guarantee what goes down the drain. customer did not want estimates to replace the line or to run snake. I also informed the customer I could snake the line again and the same thing can keep happening.
Customer had a toilet that had water getting on the floor. Customer also was concerned that the wax ring was breached. Upon inspection, found that there was a heavy tank to bowl leak from the front of the tank. This was running onto the floor and pooling. Recommended rebuilding the internals and replacing Cimmaron tank to bowl gasket as a first step. Repaired the toilet, removed the silicone from the base, and flushed many times to ensure no water was coming from the base. Informed the customer that no water is coming from the base at this time, but if any more water presents itself a price was left for a pull and reset as well as a stop repair because it isn’t holding all the way. Customer requested not caulking the base of the bowl to make it easier to see if water appears. Cautioned the customer that this can cause movement in the toilet more easily and customer understood. Tested all my work to ensure proper function and no leaks. None were found.
Client called us out due to the master bathroom toilet upstairs was leaking at the base when flushed. Either way the toilet had to be pulled up, and client decided they would like to replace the toilet. We pulled up the old toilet and inspected the toilet flange. Toilet flange was in good condition and not broken. Sat down new wax ring and closet bolts, and installed the new kohler customer supplied toilet. Toilet flange or tile floor is not level, so we added a toilet shim at the back left of the toilet to stop it from rocking in the future. Once toilet was secured we tested for leaks, there are none. Caulked around the base of the new toilet after testing. 1 yr labor warranty on customer supplied.
Upon arrival customer stated the faucet was leaking. I informed the customer that the faucet would need to be replaced due to where the faucet was leaking. The faucet it is leaking from the base where the spout connects to the base of the faucet and the faucet only leaks when it is turned on. Gave customer two estimates. Customer stated he will get back to us when he decides what option he wants to go with.
Quoted gas line and plumbing for washing machine installation, collected dispatch fee
Fixed running delta single handle tub / shower valve with new delta spring and seats , also informed customer about CPVC plastic female fittings can crack due to age and pressure, offered quote to replace with copper , customer choosed not to do at this time.
Sewer main replacement Replace the existing sewer line from the house to the city sidewalk insured, proper slope for optimal drainage installed the pipe and gave proper bedding.backfilled the the soil then compacted, and leveled off surface , then entire line was thoroughly tested to confirm all glue joints and mechanical joints were leak free. Any mechanical joints used were packed with concrete underneath to prevent any future settling as well as two clean outs were also installed one in front of the house, one near the city sidewalk to facilitate any future maintenance.
