Chens plumbing did a great job. They came out late and got us squared away fast.
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My experience with Chen Plumbing. Shawn came out and he did an assessment and then explained the issues with our home and the best way to correct them. He is very thorough and provided a great service experience. We would use Chen again and request Shawn to come back out.
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Chen Plumbing is a small firm that provides a personable plumbing experience. They are well organized, responsive to what the client needs and perform excellent work.
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Very satisfied with appointment time. Have been a repeat customer of Chen Plumbing for many years. Good explanations and answers to questions. Job done right the first time. This visit was to check a water heater leak and install a new water heater. Will continue to use this company for plumbing services.
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The best plumbing company in atlanta! i’ve used Chen plumbing for many years and they always do a great job, fast, at a reasonable price. cody lead the work on a big project recently and he was great. friendly and knowledgeable. thank you!!!
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Eric came promptly after they told me he was in his way. Quickly decided what needed to be done, gave me options, and quickly returned with the necessary part to complete my repair.
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Found no gas leak , possible oven issue , told customer call manufacturer company to get someone to check
Arrive and found there was no power to the unit. Reworked and restored power to unit to allow it to properly heat water in the home. Isolated the outgoing hot line and waited 10 minutes to confirm water is heating up. Customer stated that there was hot water upstairs but none in basement or main floor. Since there was no power to the new unit in the basement since yesterday there should have been no hot water anywhere. Found an almost 15 year old tankless unit in the attic with no service history and a code for heavy scale flashing. This unit needs to be replaced as any servicing of an unserviced tankless after around 7 years is too likely to cause leaks. Will return tomorrow to install tankless unit and restore proper hot water to the house.
Customer stated that lavatory faucet in master bedroom bathroom was backing up. Stated to customer that the stoppage is in a common line that shared between units because even when customer is not using lavatory faucet, water is still backing up into sink. Customer stated that they will gain in contact with HOA before proceeding with any work. Will send estimate to run snake.
I came today to install a new water heater and new shower valve. I cut out the old water heater and started draining it. Then I when and cut a hole in the back off the wall in the bathroom to replace the shower valve. After I cut the hole I cut out the old shower valve. Next I installed the new shower valve and trim kit. Newly I installed the new water heater with a pan and new thermal expansion tank with a mounting bracket. I also installed a recirculating pump with a comfort tee that I installed under the kitchen sink. Tested all systems and all systems are working properly with no leaks or issues.
Came out for leaking kitchen drain. Arrived and found wet spot on drywall ceiling in the basement. Cut open the drywall and found a section of the cast iron has rotted out on the bottom side. Received approval to reroute the kitchen drain. Disconnected the cast iron in the basement and under the sink. Capped off the cast iron under the sink, in the basement, and the vent stack on the roof. Drilled down through cabinet. Cut out section of cast iron mainline and added new pvc branch line. Connected plumbing under sink down into new branch line in the basement. Installed AAV under kitchen sink. Tested to ensure proper function and a leak free installation. No further issue at this time.
Client called us out today due to their under sink pump for basement kitchen drain had failed and was no longer working. The check valve on the old pump was not functioning, which is the most likely cause of the pump burn up. Cut out old pump and check valve, and replaced with new liberty pump of same model. Once all connections were made, tested for proper function and leaks, there are none. 1 yr parts and labor warranty
Customer called for toilet is filling up sometimes, we removed toilet checked found blockage in main line under the slab , we cleared blockage with chain snake , did camera inspection found old cast iron pipe with build up not good slope , some area had negative slope , reset toilet , recommend customer for jetting cleaning, customer want wait till next time because of the cost
Shut down building at the meter and drained. Cut out ball valve and replaced. Repressurized buildings so no one was without water while we finished repair work. Replaced additional 30’ of piping and retied in fixture piping that was removed. Replaced hose bib. Tested to ensure a leak free install.
We check and found : fixed a leak in gas line for stove , correct code violations remove flex connector ran hard pipe thru floor ,replaced expansion tank with bracket , new water heater shut off valve installed
Customers water heater was old and leaking at bottom. Gave a few options to replace. Replaced heater with Rheem 40 gl gas short. Also installed new TET with bracket and ball valve. While replacing heater found vent coming from heater to be damaged, replaced section all the way to wall to section. vent in its entirety seems to be issued due to back draft from heater when heater was turned on. Suggest to have a HVAC company come to assess vent line and possibly clean or replace. After install checked for leaks and proper function.
Replace customer supplied service stop for toilet and ensured no leaks. Everything is working as attended upon departure.
Customer had a sewer smell coming from kitchen sink area. Inspected the area, saw no heavy buildup on the tubular, and no dried out traps. Diagnosed a failed AAV. Recommended replacement of the AAV. Customer requested changing all the pvc under the sink instead. Gave customer price to replace the strainer, the traps, the other tubular, and the pvc all the way to the cast stub out in the cabinet (cast runs through several inches of concrete). Customer approved work. Reworked pipes for both sides to tie into a common trap as well as drilling the drain for the reverse osmosis into the vent instead of directly into an active horizontal drain. Tested all work to ensure proper function and no leaks. Customer was dissatisfied with the new strainer. Customer would like his previous sink strainer installed. The ring had to be cut off to remove the old strainer. Will have to find a nut to put the old strainer back and will return to install the old strainer at no additional charge. Collected pa
Customer called us out for potential leak caused by a tub, however, customer did not want to proceed with diagnostic work. She will have painter cut hole in ceiling then determine if leak is plumbing related or not and call us back .while on site I checked water pressure and found water pressure to be over recommended limit informed customer that PRV and thermal expansion tank would have to be replaced. Customer understands of risks involved of not replacing thermal expansion tank and PRV.
Returned to replace electric water heater in crawlspace. Re,over old unit, and installed. New 50 gallon electric water heater. Also added drip pan under unit, and a mounting bracket for the new thermal expansion tank. New shut off valve on supply. Turned unit temp up slightly. Cleaned workspace. Locked crawlspace door and returned key. Bled air out of waterlines.
Cleared main line blockage from toilet pull and reset , did camera inspection after , is old cast iron line , some area had bad pitch . Toilet bowl already scratched before we did any work
