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Shane S was very inquisitive and passionate about his job. Very personable and helped quickly diagnose and treat the problem.
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Our plumber, Simeon was very knowledgeable, polite and patient with all our questions and concerns. He resolved our plumbing issue smoothly and gave us good advice on the few other plumbing projects we have on the back-burner. Overall we felt like he handled our plumbing issue in a very thorough and professional manner.
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I greatly appreciated Shawn’s thoroughness and professionalism!
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Overall Experience
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Overall Experience
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Overall Experience
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Chen plumbing was very professional and got the job done quickly. I would highly recommend them.
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Returned and installed new Navien NPE240A2 in the front of the home. Went of the logistics of location with customer again and reconfirmed that the front of the house install was ok since a bush is hiding it from plain view. Ran new pex water supplies to the front through cinder block and attached with 1 inch walled insulation to the new unit. Ran a new gas line to the unit from the meter and installed an outdoor vent topper and box below the unit. Tested all work to ensure proper function and no leaks. None were found. Customer didn’t have an electrician install and outdoor gfci box yet. Ran an extension cable until the line can be run. Customer requested that the old water heater be left where it is. Installed an isolation valve for the outgoing hot, isolated both water lines, and pulled the breaker. Description or work when sold and as performed: Price is to furnish and install a new Navien NPE240a2 water heater to the exterior of the home. Will run a new gas line from the meter to
The pump has a feature that auto adapts to the homeowners owners usage. featuring the smart AUTOADAPT function that learns household hot water usage patterns over about two weeks and then runs only when needed, saving energy while providing quick hot water. It's designed for residential systems with dedicated return lines and offers both adaptive learning and preset/timer modes for efficiency and comfort. How AUTOADAPT Works: Learning Phase: For the first two weeks, the pump monitors your hot water usage, noting times you wake up, shower, or use hot water. Adaptive Control: After learning, it builds a schedule to pre-heat the water just before you typically need it, ensuring instant hot water without running constantly. Energy Savings: It only operates when necessary, significantly reducing energy consumption compared to continuous-run pumps. The pump we put in is the groundfos comfort 10-16 There are no issues with the pump or the installation of the pump. The pump is learning the
Gave customer estimates to replace the water heater. As well as installing customer supplied shower valve and widespread faucet
Came out today due to a gas smell in the home. Tested all connections in the crawlspace under the home and did not see a leak there. Moved on to the water heater gas connections and found 3 separate leaks on that section. Removed all the old galvanized gas piping and replaced with black iron. Tested, no more leaks. BILL TO CHEN PLUMBING
This customer called us out to replace a showerhead because the showerhead continued to drip and drip and drip however, that was not the issue. The issue at hand was the factor of the shower cartridge then needed to be replaced. It was a specialty cartridge that Home Depot, Lowe’s or any big box store wouldn’t carry so I had to run over to the Dixie supply house in Marietta to get the part. The part is a price phisfter shower cartridge that pulls out I was able to obtain that cartridge and put it back in. Also went ahead and replaced the handle with it so it would be all nice and brand new following that put the trim plate back together and re-caulked the trim plate in bright white and once complete there are no leaks. CUSTOMER is all set. The water pressure on the house is 60 psi and the water heater is from last year. We installed it
Call for shut off valve for hoses. Arrived and spoke with Jared. He is concerned because one of the hose spigot shut off valves is not closing. When inspecting we found that one valve has seized, and another is in a deteriorated state. The back shut off valve is impractical to reach as well. We replaced both shut off valves and relocated them to a more accessible location. Pressurized house and checked for leaks. No issues found.
For this job, we removed and capped off a old gas line that the customer has they have a hot tub that is going to be removed on their deck, so therefore the gas line had to be removed with it so therefore, I disconnected all the gas piping from the heater and from the meter as well install the plug on the T rather than taking the T out and re-piping that as well once that was complete. There’s no gas leaks, tested it with bubbles customers all set on that. They also had an icemaker waterline that needed to be either replaced or capped so the customer wanted to cap the gas line in the crawlspace, but still if they ever wanted to tie onto The waterline it could be uncapped in an angle stop or a waterline can be reinstalled at this time, there are no further issues no gas and or water leaks
Came out to assess the wobbly toilet in staff bathroom. We did not set the toilet flange, the flooring guys did. The toilet is an inch off the floor on shims all around and the flange is not properly secured or fastened to the concrete. Gave estimate to properly fix. Client will let us know at a later date.
Recall to relight water heater. Second water heater in basement was not relit after gas work.
Crawlspace flooding during bad storms upon arrival. Customer stated their basement has flooded twice and they are looking to add a sump pump. Gave customer estimate to install new sump pump including pit, discharge line 40-50 ft, and new sump pump. This price is if we do not have to bust up concrete. Informed customer if concrete needed to be be busted up it would be an additional cost.
Return to correct issues identified during last week’s visit. Flushed and drained water heater to remove from closet. Once water heater was out we lifted platform to original height, and installed new lumber to support unit. Previously water heater was only supported by leaning on hvac unit. Cleaned behind unit while it was out. Reinstalled water heater. Unit has been lit and is currently heating. Cut wall in closet to attempt to replace pressure regulating valve. Found that no shut off or prv existed. Changed scope of work to include the addition of. Prv and shut off valve. Brought these components out of the wall to be accessible for use and maintenance. Cleaned space and applied plastic over drywall hole. Installed customer supplied kitchen sink, this sink came with a faucet which was installed as well. New garbage disposal has been installed. Secondary drain line was capped. Upstairs bathroom drain was draining a little slow. Removed p trap and cleaned as needed a courtesy. Aft
For this job, the customer had a couple different complaints. The one of the main complaints is the bathroom in the guest hallway doesn’t get super hot so I took out my thermometer to test the water temperature. His water heater is set to be which is indicating 130° however we weren’t getting 130° out of the faucet so we got 110 out of the faucet so I knew that there was a problem with the shower cartridge and potentially the recirculation pump, we have replaced the water heater this year, but we didn’t replace the recirculation pump with it so what I recommended is we go ahead and replace the recirculation pump along with the new check valve Following that a new cartridge as . Once those two items were complete. There are no leaks on the Delta cartridge. There was a slight leak from the bonnet nut because the bonnet nut wasn’t completely tightened. So once I got everything tightened tested turn on the water there’s no leak and was reading the correct temperature now Addition to that w
Called out today due to the men’s bathroom upstairs in the office leaking from the back onto the floor. It was leaking from the flange, which had a wax ring on it, as well as a rubber gasket which is not supposed to be used together. Removed the old wax and gasket and installed new wax ring with horn and re hung the wall hung toilet and fastened the 4 bolts. While putting back together, noticed a small drip at the toilet spud. Tightened it up just a bit, and it got worse. Removed and saw the rubber sealing gasket for it was completely gone which is why is did what it did. Replaced that toilet spud after rehanging and tested. No more leaks. Advised client to not use that toilet for at least 48 hours.
