Very quick to diagnose the issue and offer a solution.
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On time, thorough diagnosis of issue, excellent presentation of suggested options. Quickly and efficiently provided resolution. Couldn’t ask for more!
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I had an emergency plumbing situation and Tim came out and fixed the issue immediately! Tim is a consummate professional and an expert in all aspects of plumbing. I highly recommend Tim Chen for any and all your plumbing needs.
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Cody was so great to work with. Appreciate him showing me what was going on to educate me in the process. Great personality and knows the job inside and out!
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Once again Cody and his assistant Marco were great. When they removed the old toilet, a problem was discovered with a shoddy original install. He knew how to overcome the problem but didn’t have what he needed. He priced the additional work, I agreed to the extra cost and they went and got what they needed. When the got back they fixed the deficiency, installed to new toilet, cleaned up, we settled up the bill and they were on their way. The new toilet looks great, works great. I’m very pleased with Chen plumbing and thei techs Cody and Marco! Thx Chen Plumbing! Tom Quinn
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Cody was awesome. Saw my existing disposal could be fixed and did so. He also give some tips to keep it running welll. Finally Cody me a price to change my toilet and made recommendations for what to use for a replacement. This is scheduled for Tuesday next week. Unlike other firms I’ve used he tried to help me. I appreciate that.
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great coordination between the office, Cody and myself! Excellent idea to have a arrival time known before Service personnel arrived.
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Great service. Cody is amazing. Cody made this experience really pleasant. Cody was personable and professional.
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Response from Chen Plumbing:
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.
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Replaced two faucets 8” with customer supplied with new drain
Replaced water heater with code compliant 50 gallon water heater with 85 gallon First Hour Rating. Repaired master bath lavatory drain - left side. Repaired basement toilet. Tightened lavatory spout, upstairs hall bath.
Customer stated that toilet up stairs was running. Replaced fill valve and flapper. Tested toilet for proper operation and leaks. No leaks where present at this time and toilet was working as it should.
Quoted job , customer are getting two new faucets , will call us to schedule next week
Replaced toilet seat customer supplied
Customer had a leak on kitchen faucet and wanted to know if any additional recommendations were needed for the home. Noted the age and condition of the water heater, a leak on the thermal expansion tank, a leak on the base of the primary bathrooms toilets, and the presence of grey poly piping in the entirety of the home. Customer is having new tenants move in after previous damage to home from previous tenants. Customer has stripped flooring in home and is going to replace a lot. Recommended replacing the grey poly before the whole house remodel to avoid flood damage to the new work. Sent quotes with appropriate bundling discounts to perform quoted work. If you have any questions feel free to reach out.
3/25/25 Customer had slow draining sink and a leaking strainer and trap. Reworked the trap and strainer and used a zap treatment to attempt clear the line since the large flex shaft couldn’t go in the 1-1/2 line coming out of the wall. Made customer aware that both zap treatment or snaking can damage the line. Two zap treatments didn’t work and the little flex shaft that’s made for smaller lines didn’t work either. Sold work to come back tomorrow and clear the line. 3/26/25 Returned and drilled hole in 3 inch pvc below to drain the kitchen line. Installed a cleanout and run flex shaft both ways to clear the line. Installed a cleanout and ran flex shaft with water in pipe to clear grease. Made customer aware there was a hefty amount of grease in the line. Regular use of a degreaser such as BioOne is recommended regularly or issues are likely to happen again quickly. Installed a cleanout at the cut and tested work to ensure proper function and no leaks. None were found. Dumped multiple s
Busted 3/4 “ gray poly leak in crawl space
Found leak on customer side of meter Dug and found copper pipe, replace 2 foot section of pipe, Tested our repair repair is not leaking, however, meter still shows movement very small amount of movement shut off house to isolate leak , leak is somewhere between meter and house ,informed landlord of situation.
We replaced a leaking 40 gal gas short water heater today , supply and installed Rheem pro 40 gal gas short heater , pan , expansion tank , new water shut off valve and pan .
Cleaned out shower drain , tested for good drainage, everything is working as intended, no warranty on any drain cleaning.
Customer was experiencing high water bill and leak in the yard. Search for leak by excavation. Found leak on 1 inch PVC piping in between irrigation lines. Cut out one irrigation line to make necessary repair on mainline and then repaired. Waited for appropriate cure time before pressurizing system up and testing for leaks. Filled in excavated area.
Customer had no water draining on the left side compartment of the sink. Noted the garbage disposal was rusted and cracked in some parts. Customer stated disposal hasn’t worked in years. Replaced the garbage disposal and cleaned the drain lines. Water drains properly now. Noted during testing that there was no power from the switch to the disposal. Checked the breaker box and no switches were tripped. Checked the power going to the switch and it has power. Recommended customer have electrician inspect the switch and wiring to the disposal to allow power to the unit.
Cut out and removed hose bib on half inch CPVC and cut out and removed winterization valve on same line. Replaced with quarter turned ball valve and new hose bib. Pressurize system and tested for leaks.
