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Cody and the gentleman with him provided a great customer experience and exceptional service. They were knowledgeable, friendly and efficient. I truly appreciate them.
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Khoa my plumber was amazing! He took the time to explain my issue, helped recommend solutions, and even checked my water heater to flag a potential issue. Will book again and save for future repair needs.
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I was told over the phone that a diagnostic could be done for the price of 49.99 only to find out that when the technician got to my home, he looked around, gave advice and then quoted me an astronomical price. I will never use this company again.
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I appreciated so much them helping me out on a Saturday! They were very knowledgeable and efficient and kind!
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I was super happy with Cody's experience. The only thing that was painful was the cost.
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Very quick to diagnose the issue and offer a solution.
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Overall Experience
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On time, thorough diagnosis of issue, excellent presentation of suggested options. Quickly and efficiently provided resolution. Couldn’t ask for more!
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Flushometer randomly leaking from the housing after sitting idle for a few minutes. Customer elected to replace it. Replaced the entire Flushometer down to the spud. Did not replace the stop valve as that would require a building shut down. Tested multiple times and took video showing replaced unit with no leaks and operating normally.
Call for water heater leaking out top of unit. Removed old water heater and replaced with a new 40 gallon short water heater. Installed new expansion tank and mounting bracket. Space constraints did not allow for a drip pan. Shut off valve functioning fine and was left in place. Reinstalled gas and pressurized unit. I also replaced the prv as a military appreciation gesture. I am also leaving an estimate to install a new ejection pump in the laundry room to replace the current pump.
Replaced three water stop valves , new supply line , installed customer supplied disposal with drain replumb to fit , new p trap and AAV installed under the kitchen sink
Client called us out today due to their main water service line leaking beneath the driveway. It would be a large mess to reroute it around the side of the house and in to where it’s tied in. Therefore, it will be best to cut the concrete driveway for a new trench for the new water line. Waived service fee. Water pressure is at 70 psi with a large leak on the line outside.
Customer called for problem with main sewer line back up , house is on septic , tank is in the back , we dug up outside installed a 4” two way clean out , unclogged line with snake machine , did camera inspection, found tank is kind full , could be possible Fieldline or problem with line to tank or baffle tee . If back up again next time , we have to come back open the tank to check
Customer called for no hot water today , arrived found water heater control was left at pilot setting by some contractor was here this morning. We turned to on and water heater fired up no problem
Customer stated that they were having a high water bill for a little while now, and also that toilet in master bath was running. Shut toilet off that was running and spotted meter. Didn’t notice meter moving. Also tested water pressure to home. Found that thermal expansion tank has also failed. Gave customer quote to rebuild one toilet and replaced thermal expansion tank. Went ahead and furnished installed new thermal expansion tank with bracket and installed it. Tested and no leaks were pressed at this time. Rebuilt toilet by replacing fill valve flapper and supply line. Tested and no leaks were present this time. Also checked out other toilets and didn’t notice them running. Cleaned up work area.
Customer stated that urinal in men’s room wasn’t flushing properly. Replace diaphragm with bigger diaphragm and tested. Now urinal seems to be flushing as it should. Also tested drained by filling up bucket of water and dumping it down urinal multiple times and urinal was draining. Stated to customer that urinal may be flushing differently. Due to the fact there is the pad inside the urinal. Also flushed the rest of toilets in unit and all seem to be flushing as they should.
Customer stated that there was a leak under sink and also that they wanted service valves replaced. Took a look under kitchen sink and gave customer options on repair repairs. Went ahead and shut water off to home and installed one hot and one cold service valve for kitchen sink. Turned water back on and tested, and no leaks were present at this time. Also took apart drain under sink. ReFitted and reconnected drain back together. Tightened down all connections and test. No leaks were present at this time. Did state to customer that basket strainer on right side will need to be replaced because nut isn’t going on properly. At this time, customer didn’t want to proceed with replacing basket strainer. Will send quote to do so. Cleaned up work area.
Customer had high water bill resulting in finding a leak at stub out on PEX piping. Dug down and replaced bad fitting in ground along with section of pipe. Also found pressure of home to be 110 PSI. Suggested to replace PRV to fix issue. After work, turned back on water to test for leaks and proper function. Back filled dirt to rough grade.
Customer had issues with 9yr old garbage disposal. Gave options to repair or replace disposal. Also found pressure to be 130psi. Gave options for replaces of PRV as well. Customer will address issue with pressure at later date. After replacement of disposal, Checked for leaks and proper function.
Customer wanted quote for water heater. Will call back with decision.
Discussed options with customer for running new 3 inch pipe. Customer did not want to proceed at this time.
