Once again Cody and his assistant Marco were great. When they removed the old toilet, a problem was discovered with a shoddy original install. He knew how to overcome the problem but didn’t have what he needed. He priced the additional work, I agreed to the extra cost and they went and got what they needed. When the got back they fixed the deficiency, installed to new toilet, cleaned up, we settled up the bill and they were on their way. The new toilet looks great, works great. I’m very pleased with Chen plumbing and thei techs Cody and Marco! Thx Chen Plumbing! Tom Quinn
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Cody was awesome. Saw my existing disposal could be fixed and did so. He also give some tips to keep it running welll. Finally Cody me a price to change my toilet and made recommendations for what to use for a replacement. This is scheduled for Tuesday next week. Unlike other firms I’ve used he tried to help me. I appreciate that.
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great coordination between the office, Cody and myself! Excellent idea to have a arrival time known before Service personnel arrived.
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Great service. Cody is amazing. Cody made this experience really pleasant. Cody was personable and professional.
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Response from Chen Plumbing:
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.
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They showed up on time . Complete the service and was professional and courteous .
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Replaced jacuzzi tub faucet stem for master bath tub
Installed customer supplied 8 inch spread lavatory faucet
Pilot wouldn’t stay lit on 12 year old heater. Cut old heater off of Cpvc pipe and installed new heater with new thermal expansion tank. Adapted with Sioux Chief Cpvc adapter and ran copper by the vent to the new heater. Installed a new pan with a cap under and ran a new gas supply to the gas valve. Tested all work to ensure proper function and no gas or water leaks were present.
Replaced 50 gallon gas water heater in garage
Returned and installed customer supplied toilet. Upon pulling the old toilet found that the flange was built under the floor. Installed a new id flange to bring the pipe up to the right height. Set new toilet on top of new flange with new bolts, caps, wax ring, and supply lines. Flushed toilet multiple times to ensure proper function and no leaks.
Customer had watermarks underneath lavatory sink in hallway. Water has been getting underneath the sink from backside of backsplash and water sitting on top of counter. Tested faucet and drain, neither are currently leaking. Recommend new fixture due to age and rust. New fixture can be sealed properly to not allow water from countertop to get underneath. Also recommend caulking between mirror and backsplash.
Customer had a 3/4 hp stainless insinkerstor that was jammed. Recommended unjamming instead of replacing with glacier bay disposal. Unjammed the disposal and ran ice through the disposal to break any additional debris loose. Ensured proper function and no leaks, none were found. Tightened the collar on the disposal. Will return Tuesday 12/ to do a customer supplied toilet install.
Fixed leak on poly pipe feeding toilet on upstairs guest bathroom . We removed shark bite fittings and replaced with Lexi and new Angie stop for toilet . We also installed new pressure regulator and ball valve in a more accessible area . Vanity was installed in main floor powder bathroom
Installed cleanout under deck on exposed sewer pipe. Soft tissue blockage going into the septic tank. Removed all paper that was stuck in the line with wall to wall drain cleaner. No further issue at this time.
For this job, I worked on repairing hot side in kitchen and added new stop valves. Also flushed tankless water heater.
Customer had gas leak on half inch threaded connection into back of stove just before gas regulator. Disassembled added thread tape and checked for leaks.
Attempted to adjust customer’s repair to stop leak, but water was leaking from body of faucet. Recommended complete faucet replacement. Customer will get faucet tonight and I will return the morning of 11/21/24 to install customer provided faucet. Left faucet stops off to avoid leaking overnight. 11/21/24 Returned and installed customer supplied faucet with new supply lines. Tested work to ensure proper function and no leaks. Made customer aware that there is no warranty on customer supplied connections, but mechanical connections have a 90 day workmanship warranty. Customer paid by check #5337.
Customer had jammed garbage disposal. Disposal is a 3/4 Insinkerstor witch stainless platform that had no signs of rust. No leaks found on the disposal. Unjammed the disposal and pulled broken blade from the disposal body. Tested all work to ensure proper function and no leaks. Disposal is working as intended.
Customer had a stoppage in septic tank and had it pumped out. Water had backed up into the home and was leaking under the base of all three toilets. Pulled and reset each toilet and seated with a new wax ring, supply lines, shims, and bolts. Mounted them properly to the floor and tested to ensure proper function and no leaks, none were found. Caulked the base and cautioned customer not to get floor wet for 24 hours while caulking sets. As a courtesy cleared soap scum from vertical part of drain for customer in shower. A shower we had repaired two years ago was leaking from cold side stem. Found the packing on the stems to be both be loose and coming off. Removed the handles and trim, tightened the packing nuts, and put new handles back due to the old handles being both cracked and stripped. Tested all additional work to ensure proper function and no leaks.
