Very quick to diagnose the issue and offer a solution.
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On time, thorough diagnosis of issue, excellent presentation of suggested options. Quickly and efficiently provided resolution. Couldn’t ask for more!
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I had an emergency plumbing situation and Tim came out and fixed the issue immediately! Tim is a consummate professional and an expert in all aspects of plumbing. I highly recommend Tim Chen for any and all your plumbing needs.
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Cody was so great to work with. Appreciate him showing me what was going on to educate me in the process. Great personality and knows the job inside and out!
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Once again Cody and his assistant Marco were great. When they removed the old toilet, a problem was discovered with a shoddy original install. He knew how to overcome the problem but didn’t have what he needed. He priced the additional work, I agreed to the extra cost and they went and got what they needed. When the got back they fixed the deficiency, installed to new toilet, cleaned up, we settled up the bill and they were on their way. The new toilet looks great, works great. I’m very pleased with Chen plumbing and thei techs Cody and Marco! Thx Chen Plumbing! Tom Quinn
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Cody was awesome. Saw my existing disposal could be fixed and did so. He also give some tips to keep it running welll. Finally Cody me a price to change my toilet and made recommendations for what to use for a replacement. This is scheduled for Tuesday next week. Unlike other firms I’ve used he tried to help me. I appreciate that.
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great coordination between the office, Cody and myself! Excellent idea to have a arrival time known before Service personnel arrived.
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Great service. Cody is amazing. Cody made this experience really pleasant. Cody was personable and professional.
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Response from Chen Plumbing:
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.
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Found upstairs hall bath has a branch line blockage causing the toilet and tub/shower to back up. Master bath toilet is clogged as well as the shower. The tub in the master bath has no issues with draining and is not affecting any other drains to back up. Gave price to pull toilet and run sewer machine in hall bath, run auger in master bath toilet, and run flex shaft in shower drain. Property manager said he needs approval from the owner before any work can be done.
Customer had a toilet with a recent bidet install. During the install the fill valve had twisted so that the float could no longer operate. Noted to customer that the internals were older on the toilet and the primary bath and the other upstairs bathroom also noted a leak on the bidet tee. Rebuilt both toilets and reattached bidet in the master. Noted to customer that handle was cracked on upstairs guest bath stop for the toilet. Left pricing to replace.
Replaced sewage ejection pump. Old pump float switch kept getting stuck. Customer has had multiple instances where pump was not working properly. Also did minor rebuild on upstairs guest bathroom.
For this job customer said there had been leak in front of meter for two years Doug meter and found meter nipple had been leaking. Also found old PRV that was rusted and buried underground, inform customer best course of action Would be to replace meter nipple and PRV as well as add a valve cover box for PRV. Customer approved the work performed above, however, cannot compact dirt as leak made dirt into mud.spotted meter to confirm no leaks Not responsible for landscape repair. This includes settling of dirt.
Replaced two faucets 8” with customer supplied with new drain
Replaced water heater with code compliant 50 gallon water heater with 85 gallon First Hour Rating. Repaired master bath lavatory drain - left side. Repaired basement toilet. Tightened lavatory spout, upstairs hall bath.
Customer stated that toilet up stairs was running. Replaced fill valve and flapper. Tested toilet for proper operation and leaks. No leaks where present at this time and toilet was working as it should.
Quoted job , customer are getting two new faucets , will call us to schedule next week
Replaced toilet seat customer supplied
Customer had a leak on kitchen faucet and wanted to know if any additional recommendations were needed for the home. Noted the age and condition of the water heater, a leak on the thermal expansion tank, a leak on the base of the primary bathrooms toilets, and the presence of grey poly piping in the entirety of the home. Customer is having new tenants move in after previous damage to home from previous tenants. Customer has stripped flooring in home and is going to replace a lot. Recommended replacing the grey poly before the whole house remodel to avoid flood damage to the new work. Sent quotes with appropriate bundling discounts to perform quoted work. If you have any questions feel free to reach out.
3/25/25 Customer had slow draining sink and a leaking strainer and trap. Reworked the trap and strainer and used a zap treatment to attempt clear the line since the large flex shaft couldn’t go in the 1-1/2 line coming out of the wall. Made customer aware that both zap treatment or snaking can damage the line. Two zap treatments didn’t work and the little flex shaft that’s made for smaller lines didn’t work either. Sold work to come back tomorrow and clear the line. 3/26/25 Returned and drilled hole in 3 inch pvc below to drain the kitchen line. Installed a cleanout and run flex shaft both ways to clear the line. Installed a cleanout and ran flex shaft with water in pipe to clear grease. Made customer aware there was a hefty amount of grease in the line. Regular use of a degreaser such as BioOne is recommended regularly or issues are likely to happen again quickly. Installed a cleanout at the cut and tested work to ensure proper function and no leaks. None were found. Dumped multiple s
Busted 3/4 “ gray poly leak in crawl space
Found leak on customer side of meter Dug and found copper pipe, replace 2 foot section of pipe, Tested our repair repair is not leaking, however, meter still shows movement very small amount of movement shut off house to isolate leak , leak is somewhere between meter and house ,informed landlord of situation.
