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Overall Experience
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I was told over the phone that a diagnostic could be done for the price of 49.99 only to find out that when the technician got to my home, he looked around, gave advice and then quoted me an astronomical price. I will never use this company again.
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I appreciated so much them helping me out on a Saturday! They were very knowledgeable and efficient and kind!
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I was super happy with Cody's experience. The only thing that was painful was the cost.
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Very quick to diagnose the issue and offer a solution.
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Overall Experience
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Overall Experience
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Overall Experience
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On time, thorough diagnosis of issue, excellent presentation of suggested options. Quickly and efficiently provided resolution. Couldn’t ask for more!
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I had an emergency plumbing situation and Tim came out and fixed the issue immediately! Tim is a consummate professional and an expert in all aspects of plumbing. I highly recommend Tim Chen for any and all your plumbing needs.
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Cody was so great to work with. Appreciate him showing me what was going on to educate me in the process. Great personality and knows the job inside and out!
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Once again Cody and his assistant Marco were great. When they removed the old toilet, a problem was discovered with a shoddy original install. He knew how to overcome the problem but didn’t have what he needed. He priced the additional work, I agreed to the extra cost and they went and got what they needed. When the got back they fixed the deficiency, installed to new toilet, cleaned up, we settled up the bill and they were on their way. The new toilet looks great, works great. I’m very pleased with Chen plumbing and thei techs Cody and Marco! Thx Chen Plumbing! Tom Quinn
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Cody was awesome. Saw my existing disposal could be fixed and did so. He also give some tips to keep it running welll. Finally Cody me a price to change my toilet and made recommendations for what to use for a replacement. This is scheduled for Tuesday next week. Unlike other firms I’ve used he tried to help me. I appreciate that.
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great coordination between the office, Cody and myself! Excellent idea to have a arrival time known before Service personnel arrived.
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Cut out plumbing and capped off lines with sharkbites for installation of new cabinet. 1/2” line is for expansion valve drain. Notified homeowner expansion valve would need to get reinstalled
We replaced shower head , kitchen faucet with customer supplied bidet We replaced tub diverter spout and basket strainer we supplied
Customer have a blockage in the main line when she flush toilet upstairs and overflowed in main level toilet ( slab home ) , give quote for toilet pull and reset clear blockage, but customer told she had another quote for $600 . Paid dispatch fee today
Customer had a leaking Moen shower cartridge. Installed a new Moen Posi-temp shower cartridge and replaced the positemp adapter because it broke. Noted to customer that the shower arm comes out of the wall uphill and it will still take a lot of time for it to stop dripping. Removed shower head after cartridge install and ensured no water was coming through. Tested work to ensure proper function and no leaks, none were found.
Found expansion tank leaking. Found pressure at 90. The expansion tank is being supported by the copper pipes. Gave homeowner price to properly mount a new expansion tank. informed homeowner about the high pressure. Homeowner did not want to go forward with any repairs or replacements at this time.
Installation of a new exterior water service line, up to 60 feet in developed length, extending from the meter or utility connection to the entry point of the building. The project includes careful trench excavation, placement of piping at appropriate depth, secure connections at both ends, and thorough backfilling to protect the line and maintain stability. Materials are selected for durability and long-term performance, and the entire system is installed to ensure reliable water delivery to the building From meter to corner of garage ran 1 inch pex performed Minor bore under sidewalk, left pipe, approximately 19 to 20 inches deep whole way of trench.from garage corner ran pipe up and above into mechanical room. Tied back into Main line Also capped Old line off coming in from slab thoroughly tested for any leaks as well as spotted meter to confirm No leaks were on main line. Everything is working as intended. Insulated all pipe on exterior walls
Remove old water heater and haul away. Furnish and install new 50 gallon gas water heater with new thermal expansion tank and tank shut off. Also replace main house shutoff valve. Chen membership is $19.95 a month and may be canceled at anytime
Customer stated that there was a leak under the sink. Tested and found that when dishwasher was draining P-trap with leak. Fixed issue by connecting dishwasher drain to garbage disposal and capping off P-trap. Tested and no leaks for present at this time. Cleaned up work area.
Customer stated that there was a leak coming from ceiling. Cut hole in ceiling andRan water upstairs and bathroom for about 10 to 15 minutes and didn’t notice anything leaking down to main floor. Tenant mentioned that only leaks when someone is in shower. Recommended to tenant to have shower curtain inside tub once someone is showering to see if that fixes issue. Also mention that they are not getting any hot water. Attempted to relay water heater, but water heater wouldn’t relight. Stated to customer to call Reem and get new gas control valve and burner assembly under warranty. Also, customer mentioned that there was a leak in storage area in basement. Tenant stated that water only shows up when it rains really heavy so my theory is it’s a foundation issue. Cleaned up work area.
Furnish and install 50 gallon gas water heater properly install meeting with current code requirements, thoroughly tested for any leaks, gas and water. heater is working as intended.
Run track pipe approximately 50 feet Furnish install new gas line for gas stove, Penetrate behind wall bring up new hard pipe and shut off, thoroughly test line for any leaks. While we run new gas line we will also flush tankless
Furnish and install new waterline from meter to about 1 foot from house, or until we find good pipe, Add new whole house shut off in front of meter, run 1 inch pex a pipe. (Customer has polybutylene pipe and wants to replace main line. There is an active leak on main line. However, we do not know if source of leak is in the front yard or under slab,should leak be in the slab additional charges will incur to break slab up and reroute line however, we will discuss options with customer before proceeding with work.) (Inform customer of permit process, Customer responsibility to pull permit) Return to install main line, attached to pipe right outside of foundation, redid meter, and added whole house shut off and meter box tested thoroughly there is no longer a leak on main line. Covered up to the best of our abilities. Work is tested and complete.
Price is to replace Prv to correct the pressure in the home. Will hook up washing machine water supplies as a courtesy if done in conjunction with the Prv. Made customer aware that the washing machine hose hookup isn’t covered by any kind of warranty for customer supplied hoses. Customer needed hoses hooked up to new washing machine for the water supply lines. Checked house pressure over 100 psi. Replaced the pressure regulating valve and installed customer provided washing machine hoses as a courtesy. Zip tied the drain to the water line to secure it. Tested all work to ensure proper function and no leaks, none were found. Initially recommended servicing the tankless. But it is over 10 years old with no service history. Flushing is ill advised.
