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Dawson is the most professional plumber I have ever had the okeasure to do business with. And who says that about having to use Plumber services in the first place?! he is super personable considerate about your space and thorough about the explanation of what your options are and how it would be handled by the company. Give this guy a raise he deserves it.!
Response from Chen Plumbing:
It was a pleasure serving you and your family. We really appreciate you taking the time to share your feedback with us and the community.
Overall Experience
Quality
Price
Convenience
Fixed low water pressure issue in the house , replaced main water shut off valve , prv , replace master bathroom sink faucet stem , clean kitchen faucet , clean sink drain
Remove existing water heater and haul away. Furnish and install new 50 gallon gas water heater with new tank shut off and thermal expansion tank. Also install drip pan under heater. Remove existing PRV and furnish and install new one. Also powder room on main floor, remove existing toilet and haul away. Furnish and install new American standard toilet. Tested both water heater and toilet and no leaks present at this time. Set pressure to about 65psi. Caulked around base of toilet and cleaned up work area.
Replaced master bathroom toilet flush valve , second toilet upstairs new fill valve , flapper and supply line installed
Rebuild two old toilets tank , replace a toilet seat
Furnish and Install 2 2.5 gallon thermal expansion tanks with brackets 1 for each water heater. Customer stated that pressure coming out of faucets was fluctuating. Arrived and tested pressure and pressure was about 60 psi. Noticed that water heaters didn’t have thermal expansion tanks. For the first step, recommended customer to install two thermal expansion tank one for each heater that service different parts of the house. Customer agreed so I installed two new 2 1/2 gallon thermal expansion tank and tested. No leaks were present at this time. Cleaned up work area.
Upon arrival customer stated that the meter is filling with water. They had the county come out and they said the leak was not on there side. I cleaned around the pipe inside the meter and did not find a leak I also dug in front of the meter and did not find the leak. Also the meter is not spinning but the county says there is a leak. I informed the customer to call nation leak detection out and they will pin point the leak and we will come back out and make a repair.
Upon arrival customer stated she needed two basket strainers to be replaced as well as a kitchen faucet. Gave customer estimate. Customer approved estimate. I took out the old faucet and basket strainers. Then installed the new faucet and the new basket strainers. Tested system and system is working properly with no leaks or issues.
Spoke with customer about issue with water leaking from slab. Gave multiple options for repairs or replacement.
In master bathroom, removed existing toilet and hauled away. Furnish and installed new American Standard toilet with new service stop valve. Tested for leaks and no leaks present at this time. Caulked around base of toilet and cleaned up work area. Chen membership is $19.95 a month but may be canceled at anytime
Customer called us back because he could still smell sewer gas in his sewage pump closet downstairs, asked us to add some more silicone on the gaskets which we did. Also had us reseal the threaded connections on the new 1” PRV he installed himself. No further issue at this time. Left quote to repipe Cpvc in basement with copper. Customer does not know when he would like to replace it all.
Finished major sewer line repair job in Buford this afternoon. Tree roots had infiltrated main line causing frequent backups. Used hydro-jetting to clear blockage then camera inspection revealed multiple root intrusion points. Excavated and replaced 25 feet of damaged sewer pipe with new PVC. Pressure tested system and backfilled properly. Chen Plumbing's sewer line repair expertise saved this Buford property from costly ongoing issues. System flowing perfectly now.
Split into 3x $4850 for each service Upsize gas piping across basement to 1.5” from meter Redo 50’ of drain across basement, new water service line 1” Add board and strap to discharge for pump, reset seal in place and silicone as needed Fixed multiple bellies in drain line cross basement. Repiped back to foundation wall. Replaced sewer line from exterior of home to septic tank and removed belly. Upsized main gas trunk line from 1” to 1.5”. Had customer get larger meter to supply all gas appliances in house simultaneously. Ran new 1” water service from meter to house through foundation wall. 5 year warranty on gas piping, waterline, and drain repairs. Warranty does not include damage to sewer line on exterior of home if sink hole continues to occur long term.
Time one packing nut to fix leak on left side hose spigot. Cut inside master bathroom closet to access half-inch copper line for hose Spicket on right side of home and replaced.
Shut down water to home, gas to water heater and unplug recirculating pump. Replace existing water heater and place new water heater in pan. Replace single handle tub cartridge in master bathroom. Furnish and install new 2.5 gallon thermal expansion tank and secure. Make all necessary connections before pressurizing system and testing for leaks. Bleed out air and fill water heater before lighting.