Matthew was a problem solver. He diagnosed and fixed a problem several other plumbers had struggled to figure out.
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Prompt and courteous! Tim replaced our water heater at a moment’s notice and saved us from cold showers for a week!
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Tim came over at 8pm on short notice to fix our clogged garbage disposal. Got it done quickly and was very nice and pleasant. Will be using you guys in the future!
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The price was fair, showed up when expected, made needed changes no extra charge, mostly did a very good job.
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Very professional and courteous, very reasonable price, and great job! They are willing to come to your rescue at any time including the weekend!
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Thank you Dawson! He was efficient and nice. Would call Chen Plumbing again!!
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Tim is very professional, communicates well, and acts with a sense of urgency. He does things the right way
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Work was performed professionally and quickly. However, replacing a $30 part and charging $480 is quite a markup.
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Marcos is great, he did a wonderful job and was very professional!
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He was prompt on his schedule. Very patient in explaining yhe issues
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Victor did an amazing job! Very kind and professional. My dad was giving him a hard time for absolutely no reason. So I want Victor to know that me and my mom genuinely appreciate his hard work!! Thank you so much!!
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Matthew provides great insight into issues with a thorough explanation of alternatives to solve problems. Excellent service - highly recommend.
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Marcos was great and I will definitely be asking for him again!
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We fixed busted water shut off valve inside the meter box, we pulled out box replaced section pipe with copper pipe and installed new shut off valve with box
Hand dug down to sewer line. Found broken 45 where roots had infiltrated. Backside of 45 was completely blown out. Cut out damaged section and verified no further issue with camera. Repiped broken section and encased in hydrostatic foam. Tested repair to ensure a leak free install and proper function. There was some dirt built up inside the pipe due to previous companies attempt to jet the line. We ran lots of water and tried to break As dirt out with camera. Recommended jetting and let homeowner know we would have to jet the line if the dirt does cause a back up. No further issue at this time.
Returned to jet the kitchen sewer line due to severe grease clogs and I was unsuccessful using a flex shaft. Removed the kitchen drain line and added a temporary sanitary tee to jet thru and wasted water fell inside a bucket. Covered the floor with the blue protective plastic cover and ran the jetter for a few hours to clear the line. After several attempts I managed to clear the sewer line of hard grease and ran the camera and found that most of the sewer pipe including the main line are back pitched and need to be repiped to have a proper pitch and support to prevent sags in the line. Homeowner was informed that due to the severe back pitched there is NO WARRANTY for jetting the line. I did clear the sewer line where they have a working drain but It is only a temporary relief and eventually the line will clog up again.
Left estimate to hand dig down 6’ deep, repair sewer line between driveway. Sewer line broke off from sanitary tee, complete break.
Fixed busted water line 1” pvc cracked under a tree , cancelled irrigation with customer agreement
Customer stated that kitchen sink was backing up. Recommended to customer a half snake ran through drain to clear stoppage. Attempted to clear stop using snake that was on truck and couldn’t get it cleared. Will need to return tomorrow to run bigger snake. Cleaned up work area. Returning round bigger snake to attempt to clear stoppage in kitchen drain line. Once again couldn’t get stoppage cleared and let customer know that next steps would be to access drain pipe in basement and cleaning it that way. Cleaned up work area and customer will give us a call back if they would like us to proceed. Also, customer would like to proceed with following steps. We will credit back some of today’s charge.
On arrival, customer had broken wall mount faucet. Close nipple broken on connection to spout. Close nipple was unable to be removed. Unsoldered half inch female, adapter and soldered new female adapter on. Threaded in half inch nipple with cap to test connections and so tile can be put back.
- Details:Water Service Outdoor Installation - 60 feet to 100 feet in developed length: Installation of an exterior water service line between 60 and 100 feet in developed length, running from the meter or utility connection to the building’s entry point. Service includes, placement of water piping at appropriate depth, secure connection at both ends Note: If the property has a landscape irrigation line, this service does not include tying it into the main water service line. We can provide this as a separate service for an additional cost. Warranty: Includes a 5-year parts and labor warranty covering the full water service line installation I returned today to do the install a new 1 inch water service. I dug two hole one at the meter and one at the house. I drilled a new stub out and caped the old line. The borrowing crew came and borrowed the hole and pulled the 1 inch water service though the hole they borrowed. I made the connection in the home and at the meter and also insta
Attempted to find a leak underneath retention wall could not find, left estimate to replace whole line. Customer approved.
Found water was constantly dumping into the ejector pump basin. found the basement toilet was constantly running. The fill valve was operating properly. replaced the flapper as a courtesy. found pressure was high in the home. found the angle stop for the basement toilet was not turning off all the way. gave price to replace both parts. Homeowner did not want to go forward with replacements at this time.
Found master bathroom shower valve was passing water. checked pressure a little over 60 psi indicating this is not a high-pressure issue. to repair the problem the cartridge will need to be replaced. The cartridge is at Delta multichoice. The homeowners did not want to go forward with repair at this time.
Homeowner had the half inch CPVC for the outdoor shower froze during the winter. homeowner was wanting the entire shower repiped. Gave price to re-pipe in copper and pex. Homeowner decided to go with the pex re pipe. got rid of all CPVC pipe in the drop ceiling in the basement to the outdoor shower. installed two new ball valves for isolation for the outdoor shower. tested with no leaks or failures at time of service. homeowner had concerns about low water pressure tested pressure at 60 psi with a drop of two psi with fixture running indicating no issue with pressure regulator. The regulator is only two years old.
