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Matthew was a problem solver. He diagnosed and fixed a problem several other plumbers had struggled to figure out.
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Prompt and courteous! Tim replaced our water heater at a moment’s notice and saved us from cold showers for a week!
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Tim came over at 8pm on short notice to fix our clogged garbage disposal. Got it done quickly and was very nice and pleasant. Will be using you guys in the future!
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The price was fair, showed up when expected, made needed changes no extra charge, mostly did a very good job.
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Very professional and courteous, very reasonable price, and great job! They are willing to come to your rescue at any time including the weekend!
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Thank you Dawson! He was efficient and nice. Would call Chen Plumbing again!!
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Tim is very professional, communicates well, and acts with a sense of urgency. He does things the right way
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Work was performed professionally and quickly. However, replacing a $30 part and charging $480 is quite a markup.
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Marcos is great, he did a wonderful job and was very professional!
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He was prompt on his schedule. Very patient in explaining yhe issues
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Victor did an amazing job! Very kind and professional. My dad was giving him a hard time for absolutely no reason. So I want Victor to know that me and my mom genuinely appreciate his hard work!! Thank you so much!!
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Customer have a very high water bill, I test out of water pressure water pressure with 150 psi I replaced the pressure reducing valve with main water shut off valve. The t&p valve was discharge water when pressure is high.
Homeowner states that he was trying to install a water filtration system to the second sink in kitchen and accidentally unscrewed the angle stop that holds the pipe and it wouldn’t stop leaking so he called us to fix the issue. Upon arrival homeowner greeted me on driveway and showed me to the kitchen area where he partially removed the angle stop bottom nut and it wouldn’t stop leaking when I saw it and attempted to tighten it back but was unsuccessful. Recommend replacing and homeowner agreed and I turned off the water to the home and replaced the straight stop with a new compression straight stop and added the adapter for the water filter. Once it was tightened down and the straight stop had all the adapters in place I turned on the water and it works properly no leaks or issues and homeowner is satisfied with the service provided. Did my inspection and didn’t find anything wrong other than the second sink faucet where I replaced the straight stop the faucet was already leaking from
Upon arrival customer stated the toilet was wobbly and the diverter on the tub spot was not working properly. I informed the customer we would have to pull and rest the toilet to make sure nothing is wrong. I also informed the customer we would have to replace the tub spot as well. Gave customer estimate. Customer approved the estimate. I took the old spot off and installed the new one. Then I pulled the toilet and inspected the flange. After I made sure the flange was not cracked or broken I set the toilet back with a new wax ring and Jonny bolts. I also caulked around the toilet and informed the tenant no to use the toilet for 24 to 48 hours to allow the caulk set up and dry. Tested all systems and all system are working properly with no issues or leaks.
Customer had several repairs. Replaced 6 delta cartridges. Then replaced 3/4 shut off to ball valve. Pulled and reset toilet Also attempted repair on kitchen faucet but unable to repair. Installed customer supplied kitchen faucet. After work was complete checked all areas of work for leaks and proper function. Not responsible for hardware of faucet. Faucets are old. Everything tight and in place before leaving.
Small leak in yard showing up down by the curb. Confirmed meter was slowly spinning. Shut valve inside the house, meter still slowly spinning. Found valve for irrigation system under some grass inside a valve box by the meter. Shut off the irrigation system and the meter stopped spinning. Watched for a few minutes to confirm. Leak is somewhere on the irrigation system and is very very small. Homeowner elected to leave the valve closed for the irrigation system as he does not use it anyway. No further issue at this time.
Customer stated that toilet and sons bathroom wasn’t flushing and also that check valve that we replaced in basement was still making loud noise. Gave customer price to clear stoppage and toilet and customer agreed. Pool toilet and used auger to push out toy car from toilet. Reset toilet and tested. Toilet is flushing as it should and no leaks are present at this time. Cleaned up work area. In basement, listen for noise and check valve is not really making a loud bang. Let customer know that if it gets louder we can replace quit check valve.
Customer stated that there was leaking yard and had it located. Gave customer quote to dig up and repair and customer agreed. Dug up and found 1 inch PVC pipe leaking. Replaced section of PVC pipe and tested. No leaks were present at this time. Covered back hole and cleaned up work area.
Replaced house main water shut off valve , prv , hose bib shut off valve , relocate to easy access place , new Meon tub / shower trim customer supplied
Gave quote for diagnostic work. Customer has very high water bill. Quickly confirmed meter was reading active usage of 0.00 gpm and ran water from hose bib to confirm meter was registering usage. Digital Neptune meter.
Customer stated that toilet wasn’t filling and also that water dispenser in the front lobby wasn’t working. Set it to customer. Have both service valves replaced. Customer agreed to quote. Shut water off to unit and replaced service valve for toilet and service valve for cold side, lavatory faucet. Tested and both tested. No leaks were present at this time cleaned up work area.
Thermal expansion tank had failed and was under sized informed customer of issue found with heater customer approved replacement, furnished and installed big thermal expansion tank , as well as inadvertently caused t p valve to leak and replaced free of charge, work is tested and complete.
Client called us out today due to the 2016 model nat gas rheem pro series water heater no longer working. Life expectancy of a tank style water heater is about 10-12 yrs, so client was just about in that range. We replaced the failed water heater with new rheem pro series 50 gal nat gas water heater, installed up to code with new properly supported thermal expansion tank pumped up to 55 psi. We added a new WH drip pan per code, and also added a new coated yellow gas flex per code. Replaced the old gate valve with new propress ball valve. There were 2 sections of copper above the water heater that were very green and corroded. We cut out those two sections of pipe, and repaired with couplings and a 90 on each. Home water pressure is perfect at 50 psi. 6 yr manufacturer warranty 2 yr parts and labor from us. Office will reach out to schedule the included with service membership, once yearly whole home plumbing inspection.
Customer complaint was Toilet was leaking at base near flange, arrived, and noticed toilet was very loose and tank to toilet bolts were leaking as well. Inform customer of different options customer opted for pull and reset. While we pull toilet we also tightened tank the bowl bolts tested multiple times found no leaks anywhere on toilet. While we were working on toilet customer also wanted to have bath tub drain line snaked gave customer options. Customer approved, snake bathroom tub line ran water to confirm drain was draining more efficiently,work is tested and complete.
We fixed busted water shut off valve inside the meter box, we pulled out box replaced section pipe with copper pipe and installed new shut off valve with box
Hand dug down to sewer line. Found broken 45 where roots had infiltrated. Backside of 45 was completely blown out. Cut out damaged section and verified no further issue with camera. Repiped broken section and encased in hydrostatic foam. Tested repair to ensure a leak free install and proper function. There was some dirt built up inside the pipe due to previous companies attempt to jet the line. We ran lots of water and tried to break As dirt out with camera. Recommended jetting and let homeowner know we would have to jet the line if the dirt does cause a back up. No further issue at this time.