Thank you Dawson! He was efficient and nice. Would call Chen Plumbing again!!
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Tim is very professional, communicates well, and acts with a sense of urgency. He does things the right way
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Work was performed professionally and quickly. However, replacing a $30 part and charging $480 is quite a markup.
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Marcos is great, he did a wonderful job and was very professional!
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He was prompt on his schedule. Very patient in explaining yhe issues
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Victor did an amazing job! Very kind and professional. My dad was giving him a hard time for absolutely no reason. So I want Victor to know that me and my mom genuinely appreciate his hard work!! Thank you so much!!
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Matthew provides great insight into issues with a thorough explanation of alternatives to solve problems. Excellent service - highly recommend.
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Marcos was great and I will definitely be asking for him again!
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Got service within a day. Marcos and his buddy were great. Explained what was going on clearly. Although they found and fixed the problem very quickly, they continued to work with the manufacturer on the phone to try to find out why it had happened so that it wouldn't just come back.
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I discovered water leaking next to the front door last night, but I don't know how long it's been leaking. I was really worried, so I contacted someone, and they came this morning as quickly as possible and handled it promptly. Since I’m a tenant, I need to bill the landlord's company, so I asked for a detailed report of the work done, and they provided it. I was really concerned because I have a trauma from water leaks, but I’m so grateful they took care of it quickly and efficiently. I’m gonna recommend Chen Plumbing company to my friends. I’m really appreciate it.
Response from Chen Plumbing:
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.
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Matthew Craven was assigned by Chen Plumbing to help us with an issue with a faulty basement drain pump. We were impressed with him on his first visit by his professionalism, competence and friendliness. He quickly diagnosed the problem and applied a low cost fix that worked for a few days. When it failed a few days later as he suspected it might, he returned late on Friday afternoon and disassembled the unit completely determining that build up on the internal float mechanism was contacting a part of the tubing preventing the pump from activating resulting in the overflow and leakage around the unit. He meticulously cleaned the internal mechanisms of the pump restoring full operational capability, again at minimal cost to us. We deeply appreciate the level of service and support that Matthew brings to our plumbing problems and especially appreciate his efforts to fix our plumbing problems as quickly as possible and at the lowest cost possible. He is our "go to" plumber from now on! He really is the best of the best!
Response from Chen Plumbing:
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.
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Customer stated that water heater wasn’t working and also that there was corroded spot on heater. Found water heater to be leaking from bottom and also from element. Found water heater was from 2008 and recommended to have water heater replaced. Also check water pressure and pressure was over 100psi. Furnish and installed new three-quarter inch PRV and main house shut off. Also furnish and installed new 50 gallon electric water heater with new thermal expansion tank and bracket and tank shut off. Tested for leaks and no leaks were present at this time. Set water pressure to 60 psi. Office will be reaching out about inspection for water heater. Cleaned up work area. Membership may be canceled at any time.
Expansion tank had pinhole in it leaking above water heater. Water pressure was fine. Rebuilt 1 toilet on every floor. No further issue at this time.
Redo pex line with copper and new box for ice maker , toilet fill valve upstairs replaced
Replaced 2” ball valve on sewage ejection pump line. Old one was leaking.
We cleared toilet and tub drain on upstairs bathroom
Customer wanted estimate for shower replacement and also the water heater check. Check water heater and everything for a heater looks to be up to code and good at this time. Also drain down water heater to flush out the breeze. Turned water back on and tested. No leaks were present at this time. Will send estimate for shower removal.
Diagnosed leaking valve for washing machine box. Give an estimate for approval and completed work. There is no warranty for this job due to polybutylene piping.
Replaced sewage ejection pump in basement. Homeowner had pump replaced, but pump was replaced with sump pump. Pump got clogged with soft tissue paper and clogged up, causing basin to overflow. Replaced pump and check valve, rinsed out basin, sealed lid, tested to ensure proper function it’s no leaks. No further issue at this time.
Customer has leak on a three-quarter inch ball valve will have to shut water off to replace, also customer would like quote on tankless flush and thermal expansion replacement. Cut and replaced Section of pipe to accommodate three-quarter ball valve, pressure up system slowly, Checked for leaks, Work is tested and complete
Replaced garbage disposal with same model insinkerator 1/2 hp. Old disposal was leaking from the base/housing. Could not be repaired. Tested to ensure a leak free installation.
For this job, we worked on installing new 50 gallon Rheem water heater. Pressure regulator was leaking and main shut off, left an estimate for customer to review it.
Replace three faucets in home, 1 inch pressure reducing valve, fixed, copper leak and replaced with accessible shut off for home, replace thermal expansion tank, and replaced compromised stop valve in washing machine room
