Marcos is great, he did a wonderful job and was very professional!
He was prompt on his schedule. Very patient in explaining yhe issues
Victor did an amazing job! Very kind and professional. My dad was giving him a hard time for absolutely no reason. So I want Victor to know that me and my mom genuinely appreciate his hard work!! Thank you so much!!
Matthew provides great insight into issues with a thorough explanation of alternatives to solve problems. Excellent service - highly recommend.
Marcos was great and I will definitely be asking for him again!
Got service within a day. Marcos and his buddy were great. Explained what was going on clearly. Although they found and fixed the problem very quickly, they continued to work with the manufacturer on the phone to try to find out why it had happened so that it wouldn't just come back.
I discovered water leaking next to the front door last night, but I don't know how long it's been leaking. I was really worried, so I contacted someone, and they came this morning as quickly as possible and handled it promptly. Since I’m a tenant, I need to bill the landlord's company, so I asked for a detailed report of the work done, and they provided it. I was really concerned because I have a trauma from water leaks, but I’m so grateful they took care of it quickly and efficiently. I’m gonna recommend Chen Plumbing company to my friends. I’m really appreciate it.
Response from Chen Plumbing:
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.
Matthew Craven was assigned by Chen Plumbing to help us with an issue with a faulty basement drain pump. We were impressed with him on his first visit by his professionalism, competence and friendliness. He quickly diagnosed the problem and applied a low cost fix that worked for a few days. When it failed a few days later as he suspected it might, he returned late on Friday afternoon and disassembled the unit completely determining that build up on the internal float mechanism was contacting a part of the tubing preventing the pump from activating resulting in the overflow and leakage around the unit. He meticulously cleaned the internal mechanisms of the pump restoring full operational capability, again at minimal cost to us. We deeply appreciate the level of service and support that Matthew brings to our plumbing problems and especially appreciate his efforts to fix our plumbing problems as quickly as possible and at the lowest cost possible. He is our "go to" plumber from now on! He really is the best of the best!
Response from Chen Plumbing:
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.
Matthew Craven did a fantastic job troubleshooting and repairing the drain pump in our basement. Professional, knowledgeable and friendly, Matthew deserves a 5 Star rating!
Response from Chen Plumbing:
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.
Chen Plumbing was able to come service my main water valve and kitchen sink the same day I called. Juan was nice, knowledgeable and thorough. I would definitely recommend Juan and Chen Plumbing!
Installed navien tankles water heater .
Coming back tomorrow Returned and jetted kitchen drain line
Customer had a large leak in the thermal expansion tank. Initially was going to just replace the tank because the heater wasn’t quite eight years old. Inspected the burner assembly and found that water had flooded the bottom of the heater. This voids manufacturer warranty and leaves no safe way to relight the heater or repair the burner assembly. Replaced with a 50 gas heater, new thermal expansion tank, and a new shutoff. Put a capped pan beneath the new heater and tested to ensure proper function and no leaks.
Ran new gas line to water heater on back of house. Installed crossover valve and programmed tankless to recirc mode.
Install customer supplied water structuring item on three-quarter inch copper just above water filtration system in utility closet. Cap off half-inch waterline. Install isolation valve on three-quarter inch copper for water heater.
Shut down water to home and replace three-quarter inch PRV. Furnish and install new 2.5 gallon thermal expansion tank and secure. Detach and remove gas connections where leak was found and rework. Relight water heater once gas line is repaired and tested.
Customer had water bill multiply in cost greatly compared to normal. Upon arrival check house pressure, checked if the t&p was discharging, and inspected all toilets in the house. Noted the three toilets that customer stated were leaking. The other two had no apparent leaking. Replaced the powder room toilet flapper seal (American Standard) on main floor and replaced the American standard flapper seal upstairs that was leaking. Both fill valves had been repaired within the past few years and didn’t need replacing at this time. The Kohler toilet upstairs received a full rebuild to stop the leak. While work was being performed on the toilets, left water off at the shutoff inside the home to ensure there were no leaks in the yard. The line stayed static for around 15 minutes with no movement so no leaks found in the yard. Returned water to the home and checked the meter. Meter was no longer spinning. There appears to be no more leaks present in the home. Made customer aware that it may ta
Follow up please: 12/30, called and texted: on vocation Call 811 emergency locate for location of underground utilities before excavation and trenching can begin. Trench approximately 75 feet from meter to front foundation of home. AT&T, gas and major power will be in the ground. Seal penetration into crawlspace and include new three-quarter inch ball valve main shut off. Bed pipe properly and fill-in excavated trench. Main waterline will have three-year warranty.
Cleared blockage for master bathroom. Blockage was roughly 50 feet away from toilet . Previous homeowners flushed lots of wipes
Swapped tankless. Had to run temp gas line above ground