What a fantastic experience. All work done, smoothly, professionally, and for a fair price. Took the time to answer all my questions and provide the right options.
Overall Experience
Quality
Price
Convenience
I have used them before many times so I am using them again. Their service is excellent and I am happy to have used them for 15 years.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Matthew was a problem solver. He diagnosed and fixed a problem several other plumbers had struggled to figure out.
Overall Experience
Quality
Price
Convenience
Prompt and courteous! Tim replaced our water heater at a moment’s notice and saved us from cold showers for a week!
Overall Experience
Quality
Price
Convenience
Tim came over at 8pm on short notice to fix our clogged garbage disposal. Got it done quickly and was very nice and pleasant. Will be using you guys in the future!
Overall Experience
Quality
Price
Convenience
The price was fair, showed up when expected, made needed changes no extra charge, mostly did a very good job.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Very professional and courteous, very reasonable price, and great job! They are willing to come to your rescue at any time including the weekend!
Overall Experience
Quality
Price
Convenience
Thank you Dawson! He was efficient and nice. Would call Chen Plumbing again!!
Overall Experience
Quality
Price
Convenience
Tim is very professional, communicates well, and acts with a sense of urgency. He does things the right way
Overall Experience
Quality
Price
Convenience
Work was performed professionally and quickly. However, replacing a $30 part and charging $480 is quite a markup.
Overall Experience
Quality
Price
Convenience
Marcos is great, he did a wonderful job and was very professional!
Overall Experience
Quality
Price
Convenience
Customer stated that in garage there was a leak coming from ceiling. Said a customer that we will need to cut sheet rock to see what is leaking and customer agreed. Went ahead and cut sheet rock on ceiling and found that master bath shower drain was dripping. Replace shower stall drain and also P-trap. Afterwards tested by running shower for about 5 to 10 minutes, and no leaks were present at this time. Also on main floor rebuild toilet by replacing fill valve flat and supply line and also replaced shut off valve for toilet for no extra charge. Tested and no leaks were present at this time cleaned up work area.
Return to install customer supplied kitchen faucet. Removed faucet and installed Kohler faucet. Also added gasket to p trap drain tube off disposal. When testing pressure I discovered that the water heater is 3-5 years pst its life expectancy, and has not been flushed. Black water released when checking pressure. I strongly encourage to replace the unit as soon as possible.
Return to install new PRV’s and flush tankless water heaters. Shut water off to home and drain down system. Remove existing PRV and furnishing installed new high-pressure PRV with regular PRV. Flush both tankless by running haymaker solution through and also cleaning filters. Turned water back on and tested. There were no leaks on tankless water heaters and set water pressure to 60 psi. Cleaned up work area.
For this customer, the gas to his grill outside wasn’t getting any gas to the grill so I looked around to find where the shut off valve is or if there’s a problem with the gas line did not smell gas so that is good but more importantly could not find the gas shut off valve located the gas shut off valve underneath the range cabinet And it was turned off there however he had a weird configuration with his gas piping so therefore I recommended to clean it up and push the gas line with the quick connect backwards so his kids don’t start playing with the gas line and potentially cause an issue so that is what I recommended and that is what we did install the new 90 with the 2 inch nipple fall by the gas shut off valve and then a close nipple to connect the quick connect into it once that was complete. I tested the gas piping work that I did with bubble solution and there’s no gas leaks water pressure is at 45 psi And the customer has a fairly new Bradford white water heater 75 gallon with
Call for garbage disposal. Arrived and discovered disposal had a blockage in the p traps. Ms. Rochelle also mentioned water leaking under the sink. When I checked for water leaks I found that the kitchen faucet sprayer line has a leak. Also discovered incorrect trap components, and a missing gasket. Also incorrect p trap setup. I recommend replacing disposal, faucet, and rebuilding the drains. After speaking with home owner on phone, he has requested three quotes, and each have been provided.
Call for pressure issues with water system. Arrive and met with Jordan. He states that they have noticed some inconsistent water pressure for several weeks. Mrs. Glover also mentioned that one of the showers emits an audible noise (consistent with water hammer) and that they have replaced some toilet fill valves. Jordan mentioned that the temperature and pressure relief line is constantly running. When checking pressure I found it to be 148psi @ ~10am on a weekday. Water tested at water heater. Thermal expansion tank bladder has ruptured, leaving tank full of water. T&P line is constantly running. The water heater also does not have a drip pan under it, thermal expansion is supported only by pipe which has sharkbite connections close. Replaced pressure regulating valve and main shut off valve. I also moved the prv and shut off to be more accessible, and to protect the front hose spigot with the prv as it was previously before the prv, and Jordan uses this hose spigot for lawn work
Removed scald guard from shower cartridge
Call for dripping shower. Arrived and checked faucet. Cartridge was allowing water to slowly drip. Removed and replace faucet under warranty.
Estimate to install navien tankless in place of two gas water heaters. Install whole house water filtration system (halo h2 zero carbon) Courtesy: Apply caulking to sewage ejection pump lid in basement Clean two pfister cartridges in master bathroom. Remove single stage filter under kitchen sink to restore flow. Notes for Shawn: need two crossover tees, one in master and one in daughter’s bathroom. Check sediment in fixtures. Silicone pump in basement. Exposed studs in utility room, 2 inch vent stack with air admittance valve present, tie in p trap for condensate. Ask about shower heads for master, install new ones if present.
Remove existing kitchen cartridge and install new one. Also remove existing Prv and furnish install new with main house shut off valve. Also install thermal expansion tank with bracket. Customer stated that kitchen sink was leaking. Tested pressure and found pressure to be almost at 120 psi and also that thermal expansion tank has failed. Gave customer quote to replace PRV and shut off valve with thermal expansion tank and kitchen sink cartridge. Customer agreed. Did customer know given the age of the water heater we do have to drain the heater down a little bit in order to replace thermal expansion tank and may cause a leak on the water heater. Went ahead and install new thermal expansion tank with bracket and also new PRV with new main house shut off valve. Tested and set pressure to about 65 psi and no leaks were present at this time. Also replaced kitchen sink cartridge and tested. No leaks present at this time. Cleaned up work area. If water heater starts to leak, we will need to
Customer had requested a Roman tub repair on a previous visit. Responding tech didn’t have the cartridges on the van and was unable to give same day service. Gave customer a price to furnish and install new Delta Cartridges for Roman tub hot and cold handle with new seats and springs if necessary. Tested all work after to ensure proper function and no leaks. Made customer aware that the handles barely catch brass on the cartridges and makes it hard to connect the handles. If the customer has any further issues with the handles coming off will give customer pricing to order delta cartridge extensions to let the handles seat better.
Came out to finish mounting the recirc pump from previous water heater installation last week. No charge.
Under kitchen sink cut into drain line and add studer vent. Customer stated that when water was draining through disposal, it will back up into icemaker line. Took a look under kitchen sink and found that kitchen drain line was trapped and recommended a customer to fix it in. Customer agreed. Went ahead and installed Studer vent and tested. Now kitchen sink is draining as it should and is not backing up into icemaker line. Cleaned up work area. Also took a look at the new water heaters that were installed and thermal expansion tank is undersized and also recommended to customer that piping water heaters in parallel instead of series is more efficient. Will send quote to do so.
Call for hot water issue and pressure in shower. Arrived and spoke with Mr. Ashim. He has several problems with showers upstairs. Master showers both have poor water pressure when hot water is called for. His daughter’s shower has poor water pressure on both hot and cold. Hot water takes a long time to be delivered to the master shower as well. I inspected the plumbing system and found the following: Two 11-12 year old Bradford white atmospheric draft gas water heaters, ran in a series. A recirculating pump had been installed with a crossover tees in daughter's bathroom, under furthest vanity. Shower head and mount in this bathroom full of sediment and debris. I cleaned as much as possible and flow appears to be fully restored. No significant amount of sediment found on cold only lines such as toilet tanks. Pressure regulating valve is less than a year old, with the previous valve being from 2018, as stated by homeowner and prior plumber. PVC main from meter to home, 5en transitions
Customer stated that toilet wasn’t filling properly. Also tested pressure to home and found pressure above 80 psi. Will send estimates for repairs that are needed and in order to warranty any pressure issue would have to be addressed. At this time, customer didn’t want to proceed with any repairs but will credit back to $49 if any work is done in the next 30 days.
