The price was fair, showed up when expected, made needed changes no extra charge, mostly did a very good job.
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Very professional and courteous, very reasonable price, and great job! They are willing to come to your rescue at any time including the weekend!
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Thank you Dawson! He was efficient and nice. Would call Chen Plumbing again!!
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Tim is very professional, communicates well, and acts with a sense of urgency. He does things the right way
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Work was performed professionally and quickly. However, replacing a $30 part and charging $480 is quite a markup.
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Marcos is great, he did a wonderful job and was very professional!
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He was prompt on his schedule. Very patient in explaining yhe issues
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Victor did an amazing job! Very kind and professional. My dad was giving him a hard time for absolutely no reason. So I want Victor to know that me and my mom genuinely appreciate his hard work!! Thank you so much!!
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Matthew provides great insight into issues with a thorough explanation of alternatives to solve problems. Excellent service - highly recommend.
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Marcos was great and I will definitely be asking for him again!
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Customer had a drip occurring from the plastic union on the shutoffs for the whole house carbon filter. Attempted to both reseal, or replace the o ring, and neither stopped the leak from occurring. Flushed tankless unit since it hadn’t been serviced in the past year and gave pricing to return with new shutoffs for the filter and replace them. Will call when the part has arrived and schedule a return visit. Noted a gas smell when servicing the tankless. Found a small leak on trac pipe line running to the sediment trap. Isolated the gas line and sealed the leak. Tested all work that was completed to test for leaks, no additional leaks were found.
Replaced expansion tank , relocate hot water shut off valve
Moving drain line, waterlines, and gas line. Rerouted drain and dishwasher drain today. Returning tomorrow to complete work on gas and waterlines. Returned and cut out gas lines and waterlines below ceiling. Rerouted with trac pipe and uponor and moved the pipes up into the joists and rerouted away from where customer plans to hang the ceiling. Repressurized and tested both gas and water for leaks, finding no issue. No further issue.
Upon arrival customer stated that all four of there toilets we’re running. Checked all the toilets and all four needed flappers and one needed a fill valve. Gave customer estimate. Customer approved estimate. I installed 4 new flappers on every toilet and one new fill valve on the main floor bathroom. While installing flapper on the toilet in the basement I found the flush tower had a crake on the base of it. I informed the customer of the issue as well as informing her that the toilet would need to be replaced due to the corrosion on the bolts inside the toilet. Going to leave customer with estimate to replace the toilet. All other toilets except the basement one in the basement are working properly with no issues.
Performed diagnostic leak inspection in response to unusually high water bill. Identified an active plumbing leak on the property. Completed necessary repairs to resolve the leak.
Found master bath toilet leaking from the tank to bowl seal gave price to repair and replaced toilet waiting on response from owner.
Found upstairs bedroom tub, and shower leaking from the tub shoe. also found large gap between tub spout and shower. When attempting to remove the tub shoe, the tee for the waste and overflow broke. Had to install new waste and overflow due to the pipe breaking. Was able to secure drop for tub, spout, and get spout closer to shower and sealed around the tub spout. Advised homeowner to not use for 24 hours to let sealant cure. Tested with no leaks or failures at time of service.
HOA approval has been given for project. Call 811 emergency locate for location of underground utilities before excavation can begin. Pump out current septic tank. Crush and fill in existing septic tank. Run drain line to area excavated out for dual pump fiberglass basin with alarm system. Excavate drain line approximately 160+ feet to just past end of property line. Carefully excavate next to manhole and core drill 12 inch hole as low as possible. Install 6 inch piping into manhole and install rubber boot around piping. Install 6 inch PVC cleanout and attach discharge line from pump system. Bed pipe properly according to Georgia plumbing code and tamper down dirt while filling in excavated areas. Price is subject to change due to unforeseen circumstances. Chen plumbing is not responsible for any unmarked utilities in the ground and any landscaping that may be necessary after project is complete. Customer responsible for any tree removal and electrical setup for alarm system.
Conducted annual maintenance on 6-year-old water heater in Alpharetta residence. Drained and flushed tank completely—observed moderate sediment discharge. Inspected anode rod (approximately 40% deteriorated) and recommended replacement within next 12 months. Checked T&P valve functionality—operating correctly. Confirmed gas valve and thermocouple in good working order. Cleaned burner assembly and verified proper flame pattern. Unit is performing efficiently. Provided customer with maintenance schedule documentation for future reference.
Reroute kitchen sink drain and replace garbage disposal.
Pulled Cartridge to identify (No warranty)
Customer had concerns that a repaired American Standard toilet was running post repair. According to customer description, the toilet doesn’t kick on and off intermittently, but runs continuously after use in occasions. After wiggling the trip lever the toilet stops running. This is an indication of a chain getting caught since the motion of the trip lever is still smooth and consistent. Performed a dye test and let dye sit for almost 10 minutes before the toilet was accidentally flushed. In the time, had no dye making it from the tank to the bowl. And since the toilet isn’t just kicking off and on randomly there is no indication that the fill valve is bad. I did recommend toilet replacement if the toilet persistently has issues due to that toilet having a lot of issues centered around the flapper and flush valve historically. Customer stated their water bill is still high. Took a time stamped shot of the meter with before and after readings to show no movement on the meter for almost