What a fantastic experience. All work done, smoothly, professionally, and for a fair price. Took the time to answer all my questions and provide the right options.
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I have used them before many times so I am using them again. Their service is excellent and I am happy to have used them for 15 years.
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Matthew was a problem solver. He diagnosed and fixed a problem several other plumbers had struggled to figure out.
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Prompt and courteous! Tim replaced our water heater at a moment’s notice and saved us from cold showers for a week!
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Tim came over at 8pm on short notice to fix our clogged garbage disposal. Got it done quickly and was very nice and pleasant. Will be using you guys in the future!
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The price was fair, showed up when expected, made needed changes no extra charge, mostly did a very good job.
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Very professional and courteous, very reasonable price, and great job! They are willing to come to your rescue at any time including the weekend!
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Thank you Dawson! He was efficient and nice. Would call Chen Plumbing again!!
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Tim is very professional, communicates well, and acts with a sense of urgency. He does things the right way
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Work was performed professionally and quickly. However, replacing a $30 part and charging $480 is quite a markup.
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Marcos is great, he did a wonderful job and was very professional!
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Remove 2 3/4 old gate valve ps and install 2 new quarter turn ball valves. Customer stated that in guest house three handle shower valve broke and wouldn’t shut off. Stated to customer that shower valve will need to be replaced to a single handle shower valve. At this time, customer just wanted water shut off to guest house. So in crawlspace, found both hot and cold shut off, but wasn’t able to shut off due to corrosion on gate valves. Recommended to have valves replaced in customer agreed. Went ahead and installed new quarter turn ball valves. Turn water back on and tested, and no leaks were present at this time. And now there is no water going to guest house. Will send estimate to install single handle shower valve.
Customer stated that toilet we repaired wasn’t flushing properly. Found that flapper chain was too loose and when handle was pushed down, flapper wasn’t getting high enough to get a good flush without holding it down. Adjust a chain and tested and now toilet is flushing properly and also didn’t notice toilet running at this time. Recommended to customer if issue keeps happening to replace the toilet.
Install customer provided pre filter and customer supplied laboratory faucet. Installed customer supplied whole house pre filter and tested. No leaks present at this time. Also wasn’t able to install lavatory faucet due to not correct faucet. Cleaned up work area.
Water pressure at 145 psi. Caused t&p to open and leak water onto the ground. Left quote to repair/replace. Emailed quote over to email on file. Two Moen posi temp cartridges need to be replaced as well
Customer had an extremely high water bill. Came out and inspected the toilets and the t&p. Found no leaks on any of the above things. Isolated the ball valve inside and saw no movement on meter. This eliminates the possibility of a leak on the water service. Repaired leaking hose bib on the back of the home. The meter is no longer moving. beth.pettry@northpoint.org
For this job we did a lot, we repiped the main water line to accommodate a new new pressure regulator valve, new 1/4 ball valve, a customer supplied automatic shut off valve called phyn. We also replaced the 50 gallon water heater, replaced 3 angle stops in the master guest hallway and upstairs hallway. We installed a new escutcheon for all of the toilets, three new multi turn compression angle stops followed by 16in supply lines. We also replaced the basket strainer on the right side of the kitchen sink, following with a new tail piece and ptrap, no leak after install. Customer wanted up to shorten the nipple for the Range, couldn’t go too short other wise we wouldn’t be able to thread anything on to the pipe. Installed a new water heater and brought it up to code, new thermal expansion tank with bracket, followed but new pipe and fittings. Also had to a small spot repair on the water line, where the water heater is, there is a small pin hole causing a small drip, that is now repaired
Call back for running toilet. Found guest powder room with flapper chain slightly twisted and tight, allowing toilet to occasionally run. Adjusted chain length and untwisted. Toilet not running, and we couldn’t replicate it running by any other means. Upstairs bathroom chain was folding under flapper sometimes. Adjusted length here as well. Due to severely deteriorated condition of toilets, we cannot guarantee that the flapper housing will last much longer either. Gaskets and other components are so deteriorated that I strongly encourage the replacement of both toilets. Also, I again advised that the water heater is incredibly old. And the internal liner has a high possibility of being cracked. Strongly encourage replacement as soon as possible.
Call for leak in basement and one on main line before house shut off. Mr. Alexander would like an estimate only for leak on the main, and repairs for the leak in the basement. I performed the repair on a cpvc reducer, which was a hairline crack on the fitting, by replacing the fitting and a small section of pipe. Slowly pressurized home, let air out of faucets.
Returning tomorrow to run new gas poly service line to the pool heater.
For this customer, they had a potential water leak coming from the toilets in the upstairs guest hallway bathroom I had source the leak coming from the shower. The tile shower is missing the soap bar holder indicating. That. The water is leaking down to the ceiling below that that is where the leak is coming from so therefore what I recommend is to redo the tile shower or mitigate the issue that is there and essentially redo the tile to fix the leaking the water pressure is normal so that is not a contributing factor but I believe that the leak is coming from the shower tile wall.
Kitchen is completely stopped up , we have tried different type of sewer equipment, snake and chain snake , also did camera inspection, pipe is under slab with full of grease build up over the years , camera also found very big belly with 17 degree bad pitch , told customer we need break the slab for fix the is problem
All for water main leak. Arrived and found water leaking profusely from ground. Tenant states they were contacted by the water service provider and advised they were losing 800+ gallons. Leak is coming up approximately 3 feet from meter. Dug down and exposed one inch plastic waterline. Leak coming from ~1/2 inch crack in line. We found significant amounts of rocks, which may have contributed to damage. No other verifiable causes of damage found. This leak was not affected in any way by tenant use, but is likely defective material or installation caused. Now that leak has been repaired I recommend the tenant contact the water service provider for a bill adjustment.
Customer has stain in the garage ceiling, but did not want us open the ceiling at this time to check , paid dispatch fee toady
Customer stated that in garage there was a leak coming from ceiling. Said a customer that we will need to cut sheet rock to see what is leaking and customer agreed. Went ahead and cut sheet rock on ceiling and found that master bath shower drain was dripping. Replace shower stall drain and also P-trap. Afterwards tested by running shower for about 5 to 10 minutes, and no leaks were present at this time. Also on main floor rebuild toilet by replacing fill valve flat and supply line and also replaced shut off valve for toilet for no extra charge. Tested and no leaks were present at this time cleaned up work area.
