Chen Plumbing

6399 Jimmy Carter Blvd
Norcross, GA 30071
6784918361

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Local Reviews
for alpharetta, ga

Rated 4.9 out of 5 stars based on 34 customer reviews

Excellent service

I have used them before many times so I am using them again. Their service is excellent and I am happy to have used them for 15 years.

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Great service!

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Fixed the problem

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Excellent & timely service!

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Fantastic service!

Matthew was a problem solver. He diagnosed and fixed a problem several other plumbers had struggled to figure out.

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Exceptional service

Prompt and courteous! Tim replaced our water heater at a moment’s notice and saved us from cold showers for a week!

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Immediate Help And Problem Solved

Tim came over at 8pm on short notice to fix our clogged garbage disposal. Got it done quickly and was very nice and pleasant. Will be using you guys in the future!

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Great Job

The price was fair, showed up when expected, made needed changes no extra charge, mostly did a very good job.

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Great

Just like family, and professional. We love Tim

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Excellent Service at Reasonable Price

Very professional and courteous, very reasonable price, and great job! They are willing to come to your rescue at any time including the weekend!

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excellent service

Thank you Dawson! He was efficient and nice. Would call Chen Plumbing again!!

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Outstanding!

Tim is very professional, communicates well, and acts with a sense of urgency. He does things the right way

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Professional and quick

Work was performed professionally and quickly. However, replacing a $30 part and charging $480 is quite a markup.

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Found my Plumber!

Marcos is great, he did a wonderful job and was very professional!

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Love the service

He was prompt on his schedule. Very patient in explaining yhe issues

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Job Locations
for alpharetta, ga

Shawn B.

Shawn B. Job Checkin

Near Providence Rd, Alpharetta, GA 30004

Estimate to install navien tankless in place of two gas water heaters. Install whole house water filtration system (halo h2 zero carbon) Courtesy: Apply caulking to sewage ejection pump lid in basement Clean two pfister cartridges in master bathroom. Remove single stage filter under kitchen sink to restore flow. Notes for Shawn: need two crossover tees, one in master and one in daughter’s bathroom. Check sediment in fixtures. Silicone pump in basement. Exposed studs in utility room, 2 inch vent stack with air admittance valve present, tie in p trap for condensate. Ask about shower heads for master, install new ones if present.

Estimate to install navien tankless in place of two gas water heaters. Install whole house water filtration system (halo h2 zero carbon) Courtesy: Apply caulking to sewage ejection pump lid in basement Clean two pfister cartridges in master bathroom. Remove single stage filter under kitchen sink to restore flow. Notes for Shawn: need two crossover tees, one in master and one in daughter’s bathroom. Check sediment in fixtures. Silicone pump in basement. Exposed studs in utility room, 2 inch vent stack with air admittance valve present, tie in p trap for condensate. Ask about shower heads for master, install new ones if present.
Simeon R.

Simeon R. Job Checkin

Near Sheringham Ln, Alpharetta, GA 30005

Remove existing kitchen cartridge and install new one. Also remove existing Prv and furnish install new with main house shut off valve. Also install thermal expansion tank with bracket. Customer stated that kitchen sink was leaking. Tested pressure and found pressure to be almost at 120 psi and also that thermal expansion tank has failed. Gave customer quote to replace PRV and shut off valve with thermal expansion tank and kitchen sink cartridge. Customer agreed. Did customer know given the age of the water heater we do have to drain the heater down a little bit in order to replace thermal expansion tank and may cause a leak on the water heater. Went ahead and install new thermal expansion tank with bracket and also new PRV with new main house shut off valve. Tested and set pressure to about 65 psi and no leaks were present at this time. Also replaced kitchen sink cartridge and tested. No leaks present at this time. Cleaned up work area. If water heater starts to leak, we will need to

Remove existing kitchen cartridge and install new one. Also remove existing Prv and furnish install new with main house shut off valve. Also install thermal expansion tank with bracket. Customer stated that kitchen sink was leaking. Tested pressure and found pressure to be almost at 120 psi and also that thermal expansion tank has failed. Gave customer quote to replace PRV and shut off valve with thermal expansion tank and kitchen sink cartridge. Customer agreed. Did customer know given the age of the water heater we do have to drain the heater down a little bit in order to replace thermal expansion tank and may cause a leak on the water heater. Went ahead and install new thermal expansion tank with bracket and also new PRV with new main house shut off valve. Tested and set pressure to about 65 psi and no leaks were present at this time. Also replaced kitchen sink cartridge and tested. No leaks present at this time. Cleaned up work area. If water heater starts to leak, we will need to Remove existing kitchen cartridge and install new one. Also remove existing Prv and furnish install new with main house shut off valve. Also install thermal expansion tank with bracket. Customer stated that kitchen sink was leaking. Tested pressure and found pressure to be almost at 120 psi and also that thermal expansion tank has failed. Gave customer quote to replace PRV and shut off valve with thermal expansion tank and kitchen sink cartridge. Customer agreed. Did customer know given the age of the water heater we do have to drain the heater down a little bit in order to replace thermal expansion tank and may cause a leak on the water heater. Went ahead and install new thermal expansion tank with bracket and also new PRV with new main house shut off valve. Tested and set pressure to about 65 psi and no leaks were present at this time. Also replaced kitchen sink cartridge and tested. No leaks present at this time. Cleaned up work area. If water heater starts to leak, we will need to
Cody B.

Cody B. Job Checkin

Near Woodvale Ct, Alpharetta, GA 30022

Customer had requested a Roman tub repair on a previous visit. Responding tech didn’t have the cartridges on the van and was unable to give same day service. Gave customer a price to furnish and install new Delta Cartridges for Roman tub hot and cold handle with new seats and springs if necessary. Tested all work after to ensure proper function and no leaks. Made customer aware that the handles barely catch brass on the cartridges and makes it hard to connect the handles. If the customer has any further issues with the handles coming off will give customer pricing to order delta cartridge extensions to let the handles seat better.

Customer had requested a Roman tub repair on a previous visit. Responding tech didn’t have the cartridges on the van and was unable to give same day service. Gave customer a price to furnish and install new Delta Cartridges for Roman tub hot and cold handle with new seats and springs if necessary. Tested all work after to ensure proper function and no leaks. Made customer aware that the handles barely catch brass on the cartridges and makes it hard to connect the handles. If the customer has any further issues with the handles coming off will give customer pricing to order delta cartridge extensions to let the handles seat better. Customer had requested a Roman tub repair on a previous visit. Responding tech didn’t have the cartridges on the van and was unable to give same day service. Gave customer a price to furnish and install new Delta Cartridges for Roman tub hot and cold handle with new seats and springs if necessary. Tested all work after to ensure proper function and no leaks. Made customer aware that the handles barely catch brass on the cartridges and makes it hard to connect the handles. If the customer has any further issues with the handles coming off will give customer pricing to order delta cartridge extensions to let the handles seat better.
Brylen W.

Brylen W. Job Checkin

Near Letchas Ln, Alpharetta, GA 30009

Came out to finish mounting the recirc pump from previous water heater installation last week. No charge.

Came out to finish mounting the recirc pump from previous water heater installation last week. No charge. Came out to finish mounting the recirc pump from previous water heater installation last week. No charge.
Simeon R.

Simeon R. Job Checkin

Near Dover Cliff Way, Alpharetta, GA 30022

Under kitchen sink cut into drain line and add studer vent. Customer stated that when water was draining through disposal, it will back up into icemaker line. Took a look under kitchen sink and found that kitchen drain line was trapped and recommended a customer to fix it in. Customer agreed. Went ahead and installed Studer vent and tested. Now kitchen sink is draining as it should and is not backing up into icemaker line. Cleaned up work area. Also took a look at the new water heaters that were installed and thermal expansion tank is undersized and also recommended to customer that piping water heaters in parallel instead of series is more efficient. Will send quote to do so.

Under kitchen sink cut into drain line and add studer vent. Customer stated that when water was draining through disposal, it will back up into icemaker line. Took a look under kitchen sink and found that kitchen drain line was trapped and recommended a customer to fix it in. Customer agreed. Went ahead and installed Studer vent and tested. Now kitchen sink is draining as it should and is not backing up into icemaker line. Cleaned up work area. Also took a look at the new water heaters that were installed and thermal expansion tank is undersized and also recommended to customer that piping water heaters in parallel instead of series is more efficient. Will send quote to do so. Under kitchen sink cut into drain line and add studer vent. Customer stated that when water was draining through disposal, it will back up into icemaker line. Took a look under kitchen sink and found that kitchen drain line was trapped and recommended a customer to fix it in. Customer agreed. Went ahead and installed Studer vent and tested. Now kitchen sink is draining as it should and is not backing up into icemaker line. Cleaned up work area. Also took a look at the new water heaters that were installed and thermal expansion tank is undersized and also recommended to customer that piping water heaters in parallel instead of series is more efficient. Will send quote to do so.
Shawn B.

Shawn B. Job Checkin

Near Providence Rd, Alpharetta, GA 30004

Call for hot water issue and pressure in shower. Arrived and spoke with Mr. Ashim. He has several problems with showers upstairs. Master showers both have poor water pressure when hot water is called for. His daughter’s shower has poor water pressure on both hot and cold. Hot water takes a long time to be delivered to the master shower as well. I inspected the plumbing system and found the following: Two 11-12 year old Bradford white atmospheric draft gas water heaters, ran in a series. A recirculating pump had been installed with a crossover tees in daughter's bathroom, under furthest vanity. Shower head and mount in this bathroom full of sediment and debris. I cleaned as much as possible and flow appears to be fully restored. No significant amount of sediment found on cold only lines such as toilet tanks. Pressure regulating valve is less than a year old, with the previous valve being from 2018, as stated by homeowner and prior plumber. PVC main from meter to home, 5en transitions

Call for hot water issue and pressure in shower. Arrived and spoke with Mr. Ashim. He has several problems with showers upstairs. Master showers both have poor water pressure when hot water is called for. His daughter’s shower has poor water pressure on both hot and cold. Hot water takes a long time to be delivered to the master shower as well. I inspected the plumbing system and found the following: Two 11-12 year old Bradford white atmospheric draft gas water heaters, ran in a series. A recirculating pump had been installed with a crossover tees in daughter's bathroom, under furthest vanity. Shower head and mount in this bathroom full of sediment and debris. I cleaned as much as possible and flow appears to be fully restored. No significant amount of sediment found on cold only lines such as toilet tanks. Pressure regulating valve is less than a year old, with the previous valve being from 2018, as stated by homeowner and prior plumber. PVC main from meter to home, 5en transitions Call for hot water issue and pressure in shower. Arrived and spoke with Mr. Ashim. He has several problems with showers upstairs. Master showers both have poor water pressure when hot water is called for. His daughter’s shower has poor water pressure on both hot and cold. Hot water takes a long time to be delivered to the master shower as well. I inspected the plumbing system and found the following: Two 11-12 year old Bradford white atmospheric draft gas water heaters, ran in a series. A recirculating pump had been installed with a crossover tees in daughter's bathroom, under furthest vanity. Shower head and mount in this bathroom full of sediment and debris. I cleaned as much as possible and flow appears to be fully restored. No significant amount of sediment found on cold only lines such as toilet tanks. Pressure regulating valve is less than a year old, with the previous valve being from 2018, as stated by homeowner and prior plumber. PVC main from meter to home, 5en transitions
Simeon R.

Simeon R. Job Checkin

Near Letchas Ln, Alpharetta, GA 30009

Customer stated that toilet wasn’t filling properly. Also tested pressure to home and found pressure above 80 psi. Will send estimates for repairs that are needed and in order to warranty any pressure issue would have to be addressed. At this time, customer didn’t want to proceed with any repairs but will credit back to $49 if any work is done in the next 30 days.

Customer stated that toilet wasn’t filling properly. Also tested pressure to home and found pressure above 80 psi. Will send estimates for repairs that are needed and in order to warranty any pressure issue would have to be addressed. At this time, customer didn’t want to proceed with any repairs but will credit back to $49 if any work is done in the next 30 days. Customer stated that toilet wasn’t filling properly. Also tested pressure to home and found pressure above 80 psi. Will send estimates for repairs that are needed and in order to warranty any pressure issue would have to be addressed. At this time, customer didn’t want to proceed with any repairs but will credit back to $49 if any work is done in the next 30 days.
Simeon R.

Simeon R. Job Checkin

Near Brisbaine Manor, Alpharetta, GA 30022

Install customer supplied pre filter. Customer stated that they needed pre-filter installed. Customer agreed to price so I went ahead and installed. Customer supplied pre-filter. Afterwards tested and found leak coming from pre-filter. Customer stated that they would reschedule for sometime next week to install different pre-filter. Left bypass on. Cleaned up work area.

Simeon R.

Simeon R. Job Checkin

Near Powderdam Dr, Alpharetta, GA 30022

Cut Sheetrock ceiling to diagnose leak from up above. Customer stated that there was a leak coming from master bath shower and that shower pan was flexing. Recommended to customer to cut sheet rock from below and test shower. Customer agreed so I went ahead and cut small hole and ceiling in kitchen and ran water. Didn’t notice any water leaking until customer was in shower stepping on the spots that were flexing and then noticed drain moving causing a leak. Also that the subfloor was flexing. Recommended customer to reliable restoration to see if it’s something that they can take care of as far as the subfloor. Cleaned up work area. Chen plumbing is not responsible for sheet rock repair.

Cut Sheetrock ceiling to diagnose leak from up above. Customer stated that there was a leak coming from master bath shower and that shower pan was flexing. Recommended to customer to cut sheet rock from below and test shower. Customer agreed so I went ahead and cut small hole and ceiling in kitchen and ran water. Didn’t notice any water leaking until customer was in shower stepping on the spots that were flexing and then noticed drain moving causing a leak. Also that the subfloor was flexing. Recommended customer to reliable restoration to see if it’s something that they can take care of as far as the subfloor. Cleaned up work area. Chen plumbing is not responsible for sheet rock repair. Cut Sheetrock ceiling to diagnose leak from up above. Customer stated that there was a leak coming from master bath shower and that shower pan was flexing. Recommended to customer to cut sheet rock from below and test shower. Customer agreed so I went ahead and cut small hole and ceiling in kitchen and ran water. Didn’t notice any water leaking until customer was in shower stepping on the spots that were flexing and then noticed drain moving causing a leak. Also that the subfloor was flexing. Recommended customer to reliable restoration to see if it’s something that they can take care of as far as the subfloor. Cleaned up work area. Chen plumbing is not responsible for sheet rock repair.
Simeon R.

Simeon R. Job Checkin

Near Cypress Pointe St, Alpharetta, GA 30022

Customer stated that disposal wasn’t working and also was backed up. Found that bottom of disposal had rust and also disposal was jammed in recommended customer to have disposal replaced. Gave customer price to install new disposal and rework drain. At this time, customer didn’t want to proceed with any work.

Customer stated that disposal wasn’t working and also was backed up. Found that bottom of disposal had rust and also disposal was jammed in recommended customer to have disposal replaced. Gave customer price to install new disposal and rework drain. At this time, customer didn’t want to proceed with any work. Customer stated that disposal wasn’t working and also was backed up. Found that bottom of disposal had rust and also disposal was jammed in recommended customer to have disposal replaced. Gave customer price to install new disposal and rework drain. At this time, customer didn’t want to proceed with any work.
Braulio C.

Braulio C. Job Checkin

Near Woodvale Ct, Alpharetta, GA 30022

Install or Replace Thermal Expansion Tank (2 gallon) WITH MOUNTING BRACKET: (For Up to 50 Gallon WH) Without Water Heater Installation Details: Install new expansion tank. Ensure expansion tank is properly supported/strapped and the psi of the expansion tank is set at the appropriate level where thermal expansion from the water heater tank is mitigated. Minor Toilet Tank Rebuild: Replace key components inside the toilet tank, including the fill valve, flapper, and supply line. The tank lever will also be replaced if necessary. After installation, the technician will test for leaks at the supply connection, tank, and toilet base. Diagnostics will be performed to ensure proper tank fill levels, flush performance, and overall function of the toilet. Water Heater Flush Service [Tank Flush]: This service involves thoroughly flushing your tank-style water heater to remove accumulated sediment, minerals, and debris that naturally build up over time. Using controlled water pressure, the tec

Install or Replace Thermal Expansion Tank (2 gallon) WITH MOUNTING BRACKET: (For Up to 50 Gallon WH) Without Water Heater Installation Details: Install new expansion tank. Ensure expansion tank is properly supported/strapped and the psi of the expansion tank is set at the appropriate level where thermal expansion from the water heater tank is mitigated. Minor Toilet Tank Rebuild: Replace key components inside the toilet tank, including the fill valve, flapper, and supply line. The tank lever will also be replaced if necessary. After installation, the technician will test for leaks at the supply connection, tank, and toilet base. Diagnostics will be performed to ensure proper tank fill levels, flush performance, and overall function of the toilet. Water Heater Flush Service [Tank Flush]: This service involves thoroughly flushing your tank-style water heater to remove accumulated sediment, minerals, and debris that naturally build up over time. Using controlled water pressure, the tec Install or Replace Thermal Expansion Tank (2 gallon) WITH MOUNTING BRACKET: (For Up to 50 Gallon WH) Without Water Heater Installation Details: Install new expansion tank. Ensure expansion tank is properly supported/strapped and the psi of the expansion tank is set at the appropriate level where thermal expansion from the water heater tank is mitigated. Minor Toilet Tank Rebuild: Replace key components inside the toilet tank, including the fill valve, flapper, and supply line. The tank lever will also be replaced if necessary. After installation, the technician will test for leaks at the supply connection, tank, and toilet base. Diagnostics will be performed to ensure proper tank fill levels, flush performance, and overall function of the toilet. Water Heater Flush Service [Tank Flush]: This service involves thoroughly flushing your tank-style water heater to remove accumulated sediment, minerals, and debris that naturally build up over time. Using controlled water pressure, the tec
Simeon R.

Simeon R. Job Checkin

Near S Main St, Alpharetta, GA 30009

Customer stated that previous toilet that was repaired was doing the same thing. Found that when toilet was flushed, it would stutter to fill up because fill valve would get stuck. Last time replaced service valve because there was no water coming to toilet and now fill valve went bad. Recommended to have fill valve replaced and customer agreed. Installed new fill valve and tested. Now toilet is working as it should with no leaks present at this time.

Customer stated that previous toilet that was repaired was doing the same thing. Found that when toilet was flushed, it would stutter to fill up because fill valve would get stuck. Last time replaced service valve because there was no water coming to toilet and now fill valve went bad. Recommended to have fill valve replaced and customer agreed. Installed new fill valve and tested. Now toilet is working as it should with no leaks present at this time. Customer stated that previous toilet that was repaired was doing the same thing. Found that when toilet was flushed, it would stutter to fill up because fill valve would get stuck. Last time replaced service valve because there was no water coming to toilet and now fill valve went bad. Recommended to have fill valve replaced and customer agreed. Installed new fill valve and tested. Now toilet is working as it should with no leaks present at this time.
Dawson F.

Dawson F. Job Checkin

Near Taylor Rd, Alpharetta, GA 30022

Came out for a possible leaking dishwasher and water heater. Arrived and inspected dishwasher. Water was leaking out of the dishwasher when the drain cycle would begin. Recommended he replace the dishwasher. Water heater was older and out of warranty. Had a leak expansion tank. Customer elected to replace the water heater. Installed new 50 gallon electric Rheem water heater and expansion tank and pan. Tested to ensure proper function and a leak free install. No further issue at this time.

Came out for a possible leaking dishwasher and water heater. Arrived and inspected dishwasher. Water was leaking out of the dishwasher when the drain cycle would begin. Recommended he replace the dishwasher. Water heater was older and out of warranty. Had a leak expansion tank. Customer elected to replace the water heater. Installed new 50 gallon electric Rheem water heater and expansion tank and pan. Tested to ensure proper function and a leak free install. No further issue at this time. Came out for a possible leaking dishwasher and water heater. Arrived and inspected dishwasher. Water was leaking out of the dishwasher when the drain cycle would begin. Recommended he replace the dishwasher. Water heater was older and out of warranty. Had a leak expansion tank. Customer elected to replace the water heater. Installed new 50 gallon electric Rheem water heater and expansion tank and pan. Tested to ensure proper function and a leak free install. No further issue at this time.
Eric V.

Eric V. Job Checkin

Near Rolling Mist Ct, Alpharetta, GA 30022

Homeowner states that he had us replace a couple of angle stops and didn’t have the measurements of the new cabinet vanity for bathroom located upstairs in front of stair way. Upon arrival I was greeted by Ted which he explained the situation and had already marked out the new locations of the drain and water lines for the left side of the cabinet. Explained the solution to homeowner which he agreed to the solution so I began by shutting off the water and draining the water lines. I then made new holes in the stud so the pipe would fit for the hot side. And I had just elongate the drain pipe. Once those two were set in I then moved the cold water line next to stud and just ran it up close to it. Once it was all properly connected I turned on the water and no leaks or issues were found and homeowner is satisfied with the service provided he also will call us back to do the shower drain and valve at a later date.

Homeowner states that he had us replace a couple of angle stops and didn’t have the measurements of the new cabinet vanity for bathroom located upstairs in front of stair way. Upon arrival I was greeted by Ted which he explained the situation and had already marked out the new locations of the drain and water lines for the left side of the cabinet. Explained the solution to homeowner which he agreed to the solution so I began by shutting off the water and draining the water lines. I then made new holes in the stud so the pipe would fit for the hot side. And I had just elongate the drain pipe. Once those two were set in I then moved the cold water line next to stud and just ran it up close to it. Once it was all properly connected I turned on the water and no leaks or issues were found and homeowner is satisfied with the service provided he also will call us back to do the shower drain and valve at a later date. Homeowner states that he had us replace a couple of angle stops and didn’t have the measurements of the new cabinet vanity for bathroom located upstairs in front of stair way. Upon arrival I was greeted by Ted which he explained the situation and had already marked out the new locations of the drain and water lines for the left side of the cabinet. Explained the solution to homeowner which he agreed to the solution so I began by shutting off the water and draining the water lines. I then made new holes in the stud so the pipe would fit for the hot side. And I had just elongate the drain pipe. Once those two were set in I then moved the cold water line next to stud and just ran it up close to it. Once it was all properly connected I turned on the water and no leaks or issues were found and homeowner is satisfied with the service provided he also will call us back to do the shower drain and valve at a later date.
Simeon R.

Simeon R. Job Checkin

Near Brandywine Cir, Alpharetta, GA 30004

Customer stated they wanted location of septic tank. Gave customer price to run camera from clean-out and customer agreed. Ran camera and located septic tank and marked with paint. Found that kitchen and laundry don’t drain into septic tank but go out back into ground. Recommended to customer to have kitchen and laundry line connected to septic tank and will send quote to do so. Cleaned up work area.

Customer stated they wanted location of septic tank. Gave customer price to run camera from clean-out and customer agreed. Ran camera and located septic tank and marked with paint. Found that kitchen and laundry don’t drain into septic tank but go out back into ground. Recommended to customer to have kitchen and laundry line connected to septic tank and will send quote to do so. Cleaned up work area. Customer stated they wanted location of septic tank. Gave customer price to run camera from clean-out and customer agreed. Ran camera and located septic tank and marked with paint. Found that kitchen and laundry don’t drain into septic tank but go out back into ground. Recommended to customer to have kitchen and laundry line connected to septic tank and will send quote to do so. Cleaned up work area.