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Matthew was a problem solver. He diagnosed and fixed a problem several other plumbers had struggled to figure out.
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Prompt and courteous! Tim replaced our water heater at a moment’s notice and saved us from cold showers for a week!
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Tim came over at 8pm on short notice to fix our clogged garbage disposal. Got it done quickly and was very nice and pleasant. Will be using you guys in the future!
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The price was fair, showed up when expected, made needed changes no extra charge, mostly did a very good job.
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Very professional and courteous, very reasonable price, and great job! They are willing to come to your rescue at any time including the weekend!
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Thank you Dawson! He was efficient and nice. Would call Chen Plumbing again!!
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Tim is very professional, communicates well, and acts with a sense of urgency. He does things the right way
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Work was performed professionally and quickly. However, replacing a $30 part and charging $480 is quite a markup.
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Marcos is great, he did a wonderful job and was very professional!
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He was prompt on his schedule. Very patient in explaining yhe issues
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Victor did an amazing job! Very kind and professional. My dad was giving him a hard time for absolutely no reason. So I want Victor to know that me and my mom genuinely appreciate his hard work!! Thank you so much!!
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Matthew provides great insight into issues with a thorough explanation of alternatives to solve problems. Excellent service - highly recommend.
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Replaced house main water shut off valve , prv , hose bib shut off valve , relocate to easy access place , new Meon tub / shower trim customer supplied
Gave quote for diagnostic work. Customer has very high water bill. Quickly confirmed meter was reading active usage of 0.00 gpm and ran water from hose bib to confirm meter was registering usage. Digital Neptune meter.
Customer stated that toilet wasn’t filling and also that water dispenser in the front lobby wasn’t working. Set it to customer. Have both service valves replaced. Customer agreed to quote. Shut water off to unit and replaced service valve for toilet and service valve for cold side, lavatory faucet. Tested and both tested. No leaks were present at this time cleaned up work area.
Thermal expansion tank had failed and was under sized informed customer of issue found with heater customer approved replacement, furnished and installed big thermal expansion tank , as well as inadvertently caused t p valve to leak and replaced free of charge, work is tested and complete.
Client called us out today due to the 2016 model nat gas rheem pro series water heater no longer working. Life expectancy of a tank style water heater is about 10-12 yrs, so client was just about in that range. We replaced the failed water heater with new rheem pro series 50 gal nat gas water heater, installed up to code with new properly supported thermal expansion tank pumped up to 55 psi. We added a new WH drip pan per code, and also added a new coated yellow gas flex per code. Replaced the old gate valve with new propress ball valve. There were 2 sections of copper above the water heater that were very green and corroded. We cut out those two sections of pipe, and repaired with couplings and a 90 on each. Home water pressure is perfect at 50 psi. 6 yr manufacturer warranty 2 yr parts and labor from us. Office will reach out to schedule the included with service membership, once yearly whole home plumbing inspection.
Customer complaint was Toilet was leaking at base near flange, arrived, and noticed toilet was very loose and tank to toilet bolts were leaking as well. Inform customer of different options customer opted for pull and reset. While we pull toilet we also tightened tank the bowl bolts tested multiple times found no leaks anywhere on toilet. While we were working on toilet customer also wanted to have bath tub drain line snaked gave customer options. Customer approved, snake bathroom tub line ran water to confirm drain was draining more efficiently,work is tested and complete.
We fixed busted water shut off valve inside the meter box, we pulled out box replaced section pipe with copper pipe and installed new shut off valve with box
Hand dug down to sewer line. Found broken 45 where roots had infiltrated. Backside of 45 was completely blown out. Cut out damaged section and verified no further issue with camera. Repiped broken section and encased in hydrostatic foam. Tested repair to ensure a leak free install and proper function. There was some dirt built up inside the pipe due to previous companies attempt to jet the line. We ran lots of water and tried to break As dirt out with camera. Recommended jetting and let homeowner know we would have to jet the line if the dirt does cause a back up. No further issue at this time.
Returned to jet the kitchen sewer line due to severe grease clogs and I was unsuccessful using a flex shaft. Removed the kitchen drain line and added a temporary sanitary tee to jet thru and wasted water fell inside a bucket. Covered the floor with the blue protective plastic cover and ran the jetter for a few hours to clear the line. After several attempts I managed to clear the sewer line of hard grease and ran the camera and found that most of the sewer pipe including the main line are back pitched and need to be repiped to have a proper pitch and support to prevent sags in the line. Homeowner was informed that due to the severe back pitched there is NO WARRANTY for jetting the line. I did clear the sewer line where they have a working drain but It is only a temporary relief and eventually the line will clog up again.
Left estimate to hand dig down 6’ deep, repair sewer line between driveway. Sewer line broke off from sanitary tee, complete break.
Fixed busted water line 1” pvc cracked under a tree , cancelled irrigation with customer agreement
Customer stated that kitchen sink was backing up. Recommended to customer a half snake ran through drain to clear stoppage. Attempted to clear stop using snake that was on truck and couldn’t get it cleared. Will need to return tomorrow to run bigger snake. Cleaned up work area. Returning round bigger snake to attempt to clear stoppage in kitchen drain line. Once again couldn’t get stoppage cleared and let customer know that next steps would be to access drain pipe in basement and cleaning it that way. Cleaned up work area and customer will give us a call back if they would like us to proceed. Also, customer would like to proceed with following steps. We will credit back some of today’s charge.
On arrival, customer had broken wall mount faucet. Close nipple broken on connection to spout. Close nipple was unable to be removed. Unsoldered half inch female, adapter and soldered new female adapter on. Threaded in half inch nipple with cap to test connections and so tile can be put back.
- Details:Water Service Outdoor Installation - 60 feet to 100 feet in developed length: Installation of an exterior water service line between 60 and 100 feet in developed length, running from the meter or utility connection to the building’s entry point. Service includes, placement of water piping at appropriate depth, secure connection at both ends Note: If the property has a landscape irrigation line, this service does not include tying it into the main water service line. We can provide this as a separate service for an additional cost. Warranty: Includes a 5-year parts and labor warranty covering the full water service line installation I returned today to do the install a new 1 inch water service. I dug two hole one at the meter and one at the house. I drilled a new stub out and caped the old line. The borrowing crew came and borrowed the hole and pulled the 1 inch water service though the hole they borrowed. I made the connection in the home and at the meter and also insta
