Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Matthew was a problem solver. He diagnosed and fixed a problem several other plumbers had struggled to figure out.
Overall Experience
Quality
Price
Convenience
Prompt and courteous! Tim replaced our water heater at a moment’s notice and saved us from cold showers for a week!
Overall Experience
Quality
Price
Convenience
Tim came over at 8pm on short notice to fix our clogged garbage disposal. Got it done quickly and was very nice and pleasant. Will be using you guys in the future!
Overall Experience
Quality
Price
Convenience
The price was fair, showed up when expected, made needed changes no extra charge, mostly did a very good job.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Very professional and courteous, very reasonable price, and great job! They are willing to come to your rescue at any time including the weekend!
Overall Experience
Quality
Price
Convenience
Thank you Dawson! He was efficient and nice. Would call Chen Plumbing again!!
Overall Experience
Quality
Price
Convenience
Tim is very professional, communicates well, and acts with a sense of urgency. He does things the right way
Overall Experience
Quality
Price
Convenience
Work was performed professionally and quickly. However, replacing a $30 part and charging $480 is quite a markup.
Overall Experience
Quality
Price
Convenience
Marcos is great, he did a wonderful job and was very professional!
Overall Experience
Quality
Price
Convenience
He was prompt on his schedule. Very patient in explaining yhe issues
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Install or Replace Thermal Expansion Tank (2 gallon) WITH MOUNTING BRACKET: (For Up to 50 Gallon WH) Without Water Heater Installation Details: Install new expansion tank. Ensure expansion tank is properly supported/strapped and the psi of the expansion tank is set at the appropriate level where thermal expansion from the water heater tank is mitigated. Minor Toilet Tank Rebuild: Replace key components inside the toilet tank, including the fill valve, flapper, and supply line. The tank lever will also be replaced if necessary. After installation, the technician will test for leaks at the supply connection, tank, and toilet base. Diagnostics will be performed to ensure proper tank fill levels, flush performance, and overall function of the toilet. Water Heater Flush Service [Tank Flush]: This service involves thoroughly flushing your tank-style water heater to remove accumulated sediment, minerals, and debris that naturally build up over time. Using controlled water pressure, the tec
![Install or Replace Thermal Expansion Tank (2 gallon) WITH MOUNTING BRACKET: (For Up to 50 Gallon WH) Without Water Heater Installation
Details: Install new expansion tank. Ensure expansion tank is properly supported/strapped and the psi of the expansion tank is set at the appropriate level where thermal expansion from the water heater tank is mitigated.
Minor Toilet Tank Rebuild: Replace key components inside the toilet tank, including the fill valve, flapper, and supply line. The tank lever will also be replaced if necessary. After installation, the technician will test for leaks at the supply connection, tank, and toilet base. Diagnostics will be performed to ensure proper tank fill levels, flush performance, and overall function of the toilet.
Water Heater Flush Service [Tank Flush]: This service involves thoroughly flushing your tank-style water heater to remove accumulated sediment, minerals, and debris that naturally build up over time. Using controlled water pressure, the tec](https://s3.amazonaws.com/static.sidebox.com/FF56869B-8E28-4DC8-B3B5-2CDDF8A95D29/2854655.jpg "Install or Replace Thermal Expansion Tank (2 gallon) WITH MOUNTING BRACKET: (For Up to 50 Gallon WH) Without Water Heater Installation
Details: Install new expansion tank. Ensure expansion tank is properly supported/strapped and the psi of the expansion tank is set at the appropriate level where thermal expansion from the water heater tank is mitigated.
Minor Toilet Tank Rebuild: Replace key components inside the toilet tank, including the fill valve, flapper, and supply line. The tank lever will also be replaced if necessary. After installation, the technician will test for leaks at the supply connection, tank, and toilet base. Diagnostics will be performed to ensure proper tank fill levels, flush performance, and overall function of the toilet.
Water Heater Flush Service [Tank Flush]: This service involves thoroughly flushing your tank-style water heater to remove accumulated sediment, minerals, and debris that naturally build up over time. Using controlled water pressure, the tec")
![Install or Replace Thermal Expansion Tank (2 gallon) WITH MOUNTING BRACKET: (For Up to 50 Gallon WH) Without Water Heater Installation
Details: Install new expansion tank. Ensure expansion tank is properly supported/strapped and the psi of the expansion tank is set at the appropriate level where thermal expansion from the water heater tank is mitigated.
Minor Toilet Tank Rebuild: Replace key components inside the toilet tank, including the fill valve, flapper, and supply line. The tank lever will also be replaced if necessary. After installation, the technician will test for leaks at the supply connection, tank, and toilet base. Diagnostics will be performed to ensure proper tank fill levels, flush performance, and overall function of the toilet.
Water Heater Flush Service [Tank Flush]: This service involves thoroughly flushing your tank-style water heater to remove accumulated sediment, minerals, and debris that naturally build up over time. Using controlled water pressure, the tec](https://s3.amazonaws.com/static.sidebox.com/FF56869B-8E28-4DC8-B3B5-2CDDF8A95D29/2854656.jpg "Install or Replace Thermal Expansion Tank (2 gallon) WITH MOUNTING BRACKET: (For Up to 50 Gallon WH) Without Water Heater Installation
Details: Install new expansion tank. Ensure expansion tank is properly supported/strapped and the psi of the expansion tank is set at the appropriate level where thermal expansion from the water heater tank is mitigated.
Minor Toilet Tank Rebuild: Replace key components inside the toilet tank, including the fill valve, flapper, and supply line. The tank lever will also be replaced if necessary. After installation, the technician will test for leaks at the supply connection, tank, and toilet base. Diagnostics will be performed to ensure proper tank fill levels, flush performance, and overall function of the toilet.
Water Heater Flush Service [Tank Flush]: This service involves thoroughly flushing your tank-style water heater to remove accumulated sediment, minerals, and debris that naturally build up over time. Using controlled water pressure, the tec")
Customer stated that previous toilet that was repaired was doing the same thing. Found that when toilet was flushed, it would stutter to fill up because fill valve would get stuck. Last time replaced service valve because there was no water coming to toilet and now fill valve went bad. Recommended to have fill valve replaced and customer agreed. Installed new fill valve and tested. Now toilet is working as it should with no leaks present at this time.
Came out for a possible leaking dishwasher and water heater. Arrived and inspected dishwasher. Water was leaking out of the dishwasher when the drain cycle would begin. Recommended he replace the dishwasher. Water heater was older and out of warranty. Had a leak expansion tank. Customer elected to replace the water heater. Installed new 50 gallon electric Rheem water heater and expansion tank and pan. Tested to ensure proper function and a leak free install. No further issue at this time.
Homeowner states that he had us replace a couple of angle stops and didn’t have the measurements of the new cabinet vanity for bathroom located upstairs in front of stair way. Upon arrival I was greeted by Ted which he explained the situation and had already marked out the new locations of the drain and water lines for the left side of the cabinet. Explained the solution to homeowner which he agreed to the solution so I began by shutting off the water and draining the water lines. I then made new holes in the stud so the pipe would fit for the hot side. And I had just elongate the drain pipe. Once those two were set in I then moved the cold water line next to stud and just ran it up close to it. Once it was all properly connected I turned on the water and no leaks or issues were found and homeowner is satisfied with the service provided he also will call us back to do the shower drain and valve at a later date.
Customer stated they wanted location of septic tank. Gave customer price to run camera from clean-out and customer agreed. Ran camera and located septic tank and marked with paint. Found that kitchen and laundry don’t drain into septic tank but go out back into ground. Recommended to customer to have kitchen and laundry line connected to septic tank and will send quote to do so. Cleaned up work area.
Replaced 5 stop valves and pulled toilet in bathroom today to get it out of the way. Did major rebuild on tank of the toilet. Set in bedroom at homeowners request. Tested stop valves to ensure a leak free install. Received approval for second estimate at later date.
Customer have a very high water bill, I test out of water pressure water pressure with 150 psi I replaced the pressure reducing valve with main water shut off valve. The t&p valve was discharge water when pressure is high.
Homeowner states that he was trying to install a water filtration system to the second sink in kitchen and accidentally unscrewed the angle stop that holds the pipe and it wouldn’t stop leaking so he called us to fix the issue. Upon arrival homeowner greeted me on driveway and showed me to the kitchen area where he partially removed the angle stop bottom nut and it wouldn’t stop leaking when I saw it and attempted to tighten it back but was unsuccessful. Recommend replacing and homeowner agreed and I turned off the water to the home and replaced the straight stop with a new compression straight stop and added the adapter for the water filter. Once it was tightened down and the straight stop had all the adapters in place I turned on the water and it works properly no leaks or issues and homeowner is satisfied with the service provided. Did my inspection and didn’t find anything wrong other than the second sink faucet where I replaced the straight stop the faucet was already leaking from
Upon arrival customer stated the toilet was wobbly and the diverter on the tub spot was not working properly. I informed the customer we would have to pull and rest the toilet to make sure nothing is wrong. I also informed the customer we would have to replace the tub spot as well. Gave customer estimate. Customer approved the estimate. I took the old spot off and installed the new one. Then I pulled the toilet and inspected the flange. After I made sure the flange was not cracked or broken I set the toilet back with a new wax ring and Jonny bolts. I also caulked around the toilet and informed the tenant no to use the toilet for 24 to 48 hours to allow the caulk set up and dry. Tested all systems and all system are working properly with no issues or leaks.
Customer had several repairs. Replaced 6 delta cartridges. Then replaced 3/4 shut off to ball valve. Pulled and reset toilet Also attempted repair on kitchen faucet but unable to repair. Installed customer supplied kitchen faucet. After work was complete checked all areas of work for leaks and proper function. Not responsible for hardware of faucet. Faucets are old. Everything tight and in place before leaving.
Small leak in yard showing up down by the curb. Confirmed meter was slowly spinning. Shut valve inside the house, meter still slowly spinning. Found valve for irrigation system under some grass inside a valve box by the meter. Shut off the irrigation system and the meter stopped spinning. Watched for a few minutes to confirm. Leak is somewhere on the irrigation system and is very very small. Homeowner elected to leave the valve closed for the irrigation system as he does not use it anyway. No further issue at this time.
Customer stated that toilet and sons bathroom wasn’t flushing and also that check valve that we replaced in basement was still making loud noise. Gave customer price to clear stoppage and toilet and customer agreed. Pool toilet and used auger to push out toy car from toilet. Reset toilet and tested. Toilet is flushing as it should and no leaks are present at this time. Cleaned up work area. In basement, listen for noise and check valve is not really making a loud bang. Let customer know that if it gets louder we can replace quit check valve.
Customer stated that there was leaking yard and had it located. Gave customer quote to dig up and repair and customer agreed. Dug up and found 1 inch PVC pipe leaking. Replaced section of PVC pipe and tested. No leaks were present at this time. Covered back hole and cleaned up work area.
Replaced house main water shut off valve , prv , hose bib shut off valve , relocate to easy access place , new Meon tub / shower trim customer supplied
Gave quote for diagnostic work. Customer has very high water bill. Quickly confirmed meter was reading active usage of 0.00 gpm and ran water from hose bib to confirm meter was registering usage. Digital Neptune meter.