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Very professional and courteous, very reasonable price, and great job! They are willing to come to your rescue at any time including the weekend!
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Thank you Dawson! He was efficient and nice. Would call Chen Plumbing again!!
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Tim is very professional, communicates well, and acts with a sense of urgency. He does things the right way
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Work was performed professionally and quickly. However, replacing a $30 part and charging $480 is quite a markup.
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Marcos is great, he did a wonderful job and was very professional!
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He was prompt on his schedule. Very patient in explaining yhe issues
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Victor did an amazing job! Very kind and professional. My dad was giving him a hard time for absolutely no reason. So I want Victor to know that me and my mom genuinely appreciate his hard work!! Thank you so much!!
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Matthew provides great insight into issues with a thorough explanation of alternatives to solve problems. Excellent service - highly recommend.
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Marcos was great and I will definitely be asking for him again!
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Overall Experience
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Got service within a day. Marcos and his buddy were great. Explained what was going on clearly. Although they found and fixed the problem very quickly, they continued to work with the manufacturer on the phone to try to find out why it had happened so that it wouldn't just come back.
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HOA approval has been given for project. Call 811 emergency locate for location of underground utilities before excavation can begin. Pump out current septic tank. Crush and fill in existing septic tank. Run drain line to area excavated out for dual pump fiberglass basin with alarm system. Excavate drain line approximately 160+ feet to just past end of property line. Carefully excavate next to manhole and core drill 12 inch hole as low as possible. Install 6 inch piping into manhole and install rubber boot around piping. Install 6 inch PVC cleanout and attach discharge line from pump system. Bed pipe properly according to Georgia plumbing code and tamper down dirt while filling in excavated areas. Price is subject to change due to unforeseen circumstances. Chen plumbing is not responsible for any unmarked utilities in the ground and any landscaping that may be necessary after project is complete. Customer responsible for any tree removal and electrical setup for alarm system.
Conducted annual maintenance on 6-year-old water heater in Alpharetta residence. Drained and flushed tank completely—observed moderate sediment discharge. Inspected anode rod (approximately 40% deteriorated) and recommended replacement within next 12 months. Checked T&P valve functionality—operating correctly. Confirmed gas valve and thermocouple in good working order. Cleaned burner assembly and verified proper flame pattern. Unit is performing efficiently. Provided customer with maintenance schedule documentation for future reference.
Reroute kitchen sink drain and replace garbage disposal.
Pulled Cartridge to identify (No warranty)
Customer had concerns that a repaired American Standard toilet was running post repair. According to customer description, the toilet doesn’t kick on and off intermittently, but runs continuously after use in occasions. After wiggling the trip lever the toilet stops running. This is an indication of a chain getting caught since the motion of the trip lever is still smooth and consistent. Performed a dye test and let dye sit for almost 10 minutes before the toilet was accidentally flushed. In the time, had no dye making it from the tank to the bowl. And since the toilet isn’t just kicking off and on randomly there is no indication that the fill valve is bad. I did recommend toilet replacement if the toilet persistently has issues due to that toilet having a lot of issues centered around the flapper and flush valve historically. Customer stated their water bill is still high. Took a time stamped shot of the meter with before and after readings to show no movement on the meter for almost
Second floor sewer line unclogged with camera , toilet pull and reset
Customer stated that water heater wasn’t working and also that there was corroded spot on heater. Found water heater to be leaking from bottom and also from element. Found water heater was from 2008 and recommended to have water heater replaced. Also check water pressure and pressure was over 100psi. Furnish and installed new three-quarter inch PRV and main house shut off. Also furnish and installed new 50 gallon electric water heater with new thermal expansion tank and bracket and tank shut off. Tested for leaks and no leaks were present at this time. Set water pressure to 60 psi. Office will be reaching out about inspection for water heater. Cleaned up work area. Membership may be canceled at any time.
Expansion tank had pinhole in it leaking above water heater. Water pressure was fine. Rebuilt 1 toilet on every floor. No further issue at this time.
Redo pex line with copper and new box for ice maker , toilet fill valve upstairs replaced
Replaced 2” ball valve on sewage ejection pump line. Old one was leaking.
We cleared toilet and tub drain on upstairs bathroom
Customer wanted estimate for shower replacement and also the water heater check. Check water heater and everything for a heater looks to be up to code and good at this time. Also drain down water heater to flush out the breeze. Turned water back on and tested. No leaks were present at this time. Will send estimate for shower removal.
Diagnosed leaking valve for washing machine box. Give an estimate for approval and completed work. There is no warranty for this job due to polybutylene piping.
