Tim came over at 8pm on short notice to fix our clogged garbage disposal. Got it done quickly and was very nice and pleasant. Will be using you guys in the future!
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The price was fair, showed up when expected, made needed changes no extra charge, mostly did a very good job.
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Very professional and courteous, very reasonable price, and great job! They are willing to come to your rescue at any time including the weekend!
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Thank you Dawson! He was efficient and nice. Would call Chen Plumbing again!!
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Tim is very professional, communicates well, and acts with a sense of urgency. He does things the right way
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Work was performed professionally and quickly. However, replacing a $30 part and charging $480 is quite a markup.
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Marcos is great, he did a wonderful job and was very professional!
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He was prompt on his schedule. Very patient in explaining yhe issues
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Victor did an amazing job! Very kind and professional. My dad was giving him a hard time for absolutely no reason. So I want Victor to know that me and my mom genuinely appreciate his hard work!! Thank you so much!!
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Matthew provides great insight into issues with a thorough explanation of alternatives to solve problems. Excellent service - highly recommend.
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Marcos was great and I will definitely be asking for him again!
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Need 2-3 sheets plywood to protect grass. Wants to schedule for Tuesday morning.
Found line to have hole on 90, inform customer that best course of action would be to replace 10 foot section of pipe on exterior wall as siding nails are close or in pipe, customer understands will approve estimate once wall demolition has been completed.
Minor rebuild on hall bathroom on main floor right side of home. Toilet fill valve was spraying water out of the plastic shank. No further issue at this time. Homeowner Tom arrived on site while I was here and approved work in person and paid the invoice. Said I didn’t need to contact Robert who was his real estate agent.
Returned and installed bypass shut off for whole house carbon filter to attempt to repair the dripping union after the O-ring replacement didn’t work. Informed customer that the connecting piece at the top of the filter didn’t appear to unthread and is likely built into the whole unit. Customer informed me that the filter was only installed three years ago and Pentair has a warranty for five years. Customer will reach out to Pentair for a replacement filter. Quoted the labor to install a new filter and soak properly. Customer will call when Pentair has sent the unit.
Customer had a drip occurring from the plastic union on the shutoffs for the whole house carbon filter. Attempted to both reseal, or replace the o ring, and neither stopped the leak from occurring. Flushed tankless unit since it hadn’t been serviced in the past year and gave pricing to return with new shutoffs for the filter and replace them. Will call when the part has arrived and schedule a return visit. Noted a gas smell when servicing the tankless. Found a small leak on trac pipe line running to the sediment trap. Isolated the gas line and sealed the leak. Tested all work that was completed to test for leaks, no additional leaks were found.
Replaced expansion tank , relocate hot water shut off valve
Moving drain line, waterlines, and gas line. Rerouted drain and dishwasher drain today. Returning tomorrow to complete work on gas and waterlines. Returned and cut out gas lines and waterlines below ceiling. Rerouted with trac pipe and uponor and moved the pipes up into the joists and rerouted away from where customer plans to hang the ceiling. Repressurized and tested both gas and water for leaks, finding no issue. No further issue.
Upon arrival customer stated that all four of there toilets we’re running. Checked all the toilets and all four needed flappers and one needed a fill valve. Gave customer estimate. Customer approved estimate. I installed 4 new flappers on every toilet and one new fill valve on the main floor bathroom. While installing flapper on the toilet in the basement I found the flush tower had a crake on the base of it. I informed the customer of the issue as well as informing her that the toilet would need to be replaced due to the corrosion on the bolts inside the toilet. Going to leave customer with estimate to replace the toilet. All other toilets except the basement one in the basement are working properly with no issues.
Performed diagnostic leak inspection in response to unusually high water bill. Identified an active plumbing leak on the property. Completed necessary repairs to resolve the leak.
Found master bath toilet leaking from the tank to bowl seal gave price to repair and replaced toilet waiting on response from owner.
Found upstairs bedroom tub, and shower leaking from the tub shoe. also found large gap between tub spout and shower. When attempting to remove the tub shoe, the tee for the waste and overflow broke. Had to install new waste and overflow due to the pipe breaking. Was able to secure drop for tub, spout, and get spout closer to shower and sealed around the tub spout. Advised homeowner to not use for 24 hours to let sealant cure. Tested with no leaks or failures at time of service.