Both technians were good at their jobs
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Chase & colleague came for the first problem, but 2 days later he came back when we realized it wasn’t fully resolved and finished the job. Liked that we had consistency in the plumber; no need to re-explain everything. When a new unrelated issue arose the next day, Chase was back. He and his workmate spent the day fixing a system problem, and gave us a referral for the restoration that would be required. Chase was a good communicator. I can’t really speak to Chen’s pricing question: all but the first problem (clogged sink) needed immediate help, so we didn’t call around for price quotes.
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Did what they said they would do: call, texted arrival time; gave me an estimate and waited for my approval before starting. We also discussed what we could do to avoid this problem in the future.
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Shane was very pleasant and got the job completed in a short amount of time. He pointed out a couple of additional problems that needed attention. I will definitely call Chen Plumbing back for future work.
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Shawn, like every Chen Plumbing technician we've ever had, was incredibly thorough in evaluating the situation, explaining the issues, and outlining service options. Shawn was also very friendly and respectful, a delight to have work at our home.
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Christian was polite and professional and made a good recommendation for my kitchen faucet leak. He fixed it quickly and offered to put everything back under the cabinets. I will use Chen in the future.
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Simon was very professional and although the issue wasn’t specifically a plumbing issue, he showed me the problem and gave me the information I need to move forward on getting it fixed.
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Mathew was prompt, courteous and completed the job in record time!
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Victor was very efficient and completed all tasks in record time.
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Customer had two bathroom groups upstairs that were backing up. Flushed a toilet and noted water backing up in the tub. Gave camper a price to pull a toilet and run the camera to determine the issue. Informed customer that if I could, I would attempt to push through with the camera, but if not, then additional pricing and steps would be necessary to clear the stoppage. Cautioned customer that the flange may need attention when toilet is pulled, and that we won’t know until we pull the toilet. The flange was stacked, but we installed a pvc flange with rubber seal inside of lead pipe to correct the issue as a courtesy. Tirade for 1-2 hours to get the camera to turn through the double wye the toilets are on but was unable to make the turn with the camera. This made it unsafe to put any cable machines in the line in the event that the machine runs through the other toilet. The vent going up through the roof was cast. This can’t be safely cut without risking the boot causing a leak from the
Water heater leaking upon arrival. Customer stated his water wasn’t always hot. After noticing old water heater was leaking and the t&p was running constantly. Informed customer we could replace the water heater. Gave customer estimate. Customer approved estimate. Installed new 50 gal gas tall Rheem water heater with a new expansion tank, shutoff, and a pan. Turned water and gas back on to check for leaks. Found no leaks. Water heater is fired up and working properly upon departure. No leaks upon departure
Sewer line separated in crawlspace upon arrival. Customer stated she heard water running the night prior and found a pipe separation in the crawlspace. Informed customer we could cut out and replace that section of pipe. Gave customer estimate, customer approved estimate. Cut out bad section of pvc and replaced it with a new section. Flushed toilet to make sure glue joints were good, everything is flowing and working properly. No leaks upon departure
Customer had a toilet (in the hallway) that was clogged, but customer was able to plunge to clear the stoppage. No further attention needed at this time. The piping beneath that bathroom is pvc. Customer had concerns over a loose trip lever in hall toilet. Found the nut was unthreaded in the bottom of the tank. Retightened the nut to keep it in place. Toilet is working properly. Noted to customer a failed thermal expansion tank that was unstrapped on Cpvc. Informed customer this is dangerous since it can cause the pipe to break. Replaced the thermal expansion tank, strapped it properly, and tested work to ensure proper function and no leaks. Customer has a Kohler toilet in the primary bedroom that is running. Replaced the red Kohler ring as a courtesy in conjunction with the other work so that water wasn’t running in the middle of the night anymore. Left customer a quote for a full rebuild or replacement of the hall bath.
Returned for kitchen sink being stopped up again. Informed customer we could jet it this time to clear out all the grease. Gave customer estimate. Customer approved estimate. Ran jetter from roof to clean out in the yard. Cleared a bunch of grease from the line. Filled up both sides of the sink, the sink is now draining properly and no longer backing up. Drains are working properly upon departure
For the annual maintenance check for this customer, we flushed the water heater and we also did a scope of the sewer line set the water heater back to the correct temperature once it was flushed out properly drained did a full sewer scope of the entire line, didn’t notice any bellies or cracks or roots in the line went all the way down to the county line about 90 feet video is uploaded. I recommend getting the shower valve in the master bathroom replaced, just due to the condition of it however it is not necessary at this time. Also the master bathroom P-trap is an S trap and I recommend getting that replaced as well to bring it up to code compliance.
Kitchen sink clogged upon arrival. Customer stated the sink has been clogged for 3 days. Customer stated it will drain just very slowly. Informed customer we could run a cable through the line. Gave customer estimate. Customer approved estimate. Ran cable 25 ft out hit two blockages but cleared both. Sink is no longer backing up upon departure.
For this job, CUSTOMER called us out for a wobbly toilet tank. The customer attempted to put the tank bolts on himself however he did do that and made a seal but without a tight seal so the rubber gasket would leak out because not all the sea seals were perfectly seated Not only that the rubber gaskets were in the wrong spot so there was a couple ways that I could go about doing the repair, I could do a minor rebuild and fix his mistake in the process of it with that in giving it would be done the correct way with a warranty. Or we could replace the toilet either Chen plumbing supplied or customer supplied the customer wants to think about their options of what we can do for them before we begin. They’re leaning more towards replacing the entire toilet and if that is the case, they will call us back to do so.
For this customer went ahead and replaced the tub overflow cover and the tub drain flange in chrome once installed the new one there are no leaks. The water pressure is at 70 psi did not see a pressure reducing valve in the house. It could’ve been outside. The water heater is from 2013. Recommended to replace it sooner than later the thermal expansion tank is bad. Made a note of that for the CUSTOMER CUSTOMER is thinking about going through their home warranty to get it fixed or replaced at this time. There are no further issues with the tub drain no leaks used potty to seal it. No further issues at this present moment.
Call for issues under kitchen sink and to install filter and faucet. Discussed concerns and work with Ms. Adelle. She would like a new filter faucet installed and has already drilled the hole in her sink. The dishwasher wasn’t draining. Some of the shut offs don’t work, and one was leaking. Today, we installed the provided faucet and filter in the kitchen. We also replaced the shut off valve for the dishwasher, the hot side for the faucet, cold side for the fridge ice maker, and repiped section to accommodate the new filter. I changed the dishwasher drain to the disposal. Replaced the supply lines for the washing machine.
Call for issue with shower diverter. I spoke with Ms. Paula, and she expressed frustration after a recent repair performed on the master bathroom shower system. She provided a diverter for a three handle shower, and the system is not functioning correctly after we installed the diverter. I inspected the shower and found that the diverter may not be intended only for this shower valve, and it can consistently demonstrate water hammer, or even fail to cycle to open or closed, when testing. I removed and cleaned debris from the brass body, and from the diverter. Due to the age and condition of the valve, I recommend replacing the entire valve. However, to demonstrate our commitment to excellent customer service, I am willing to return and install a new diverter if the diverter can be replaced under warranty, or if an original fit diverter can be verified and located. Ms. Paula stated she would prefer to replace the shower valve. When discussing leaks and reputable companies, we also
Customer had leaking water heater in the garage of the home. Heater is from 2010 and is past retirement age in addition to the leaking. Checked house pressure at 85 psi. This is too high to be considered a safe install for a new heater. Left price for a new heater, prv, and expansion tank.
Upon arrival customer stated there was water coming from underneath her dishwasher. I found that the leak was coming the faucet hose line for the sprayer. I informed the customer we would have to replace the whole faucet. Gave customer estimate to replace the faucet. Customer approved the estimate. I started by taking out the old faucet. Then I installed the new faucet. Tested the faucet and the faucet is working properly with no leaks or issues. I did find that the stop for the dishwasher was leaking I was able to get the stop valve to stop leaking. I informed the customer and also left the customer with an estimate to replace. Customer stated if it starts to leak again she will call us back to replace it.
Replaced 50 gallon electric water heater in the basement. Hauled off old tank. Confirmed proper function of water heater before leaving. Set expansion tank to 55 psi.
Customer stated that garbage disposal would drain properly. Found that disposal and other side of sink were draining through two different lines. Ended up cutting into garbage disposal, drain and capping it and connecting garbage disposal, drain to other side of sink. Tested and no leaks were present at this time. And everything was draining as it should. Cleaned up work area. Work done today will be no warranty due to temporary/Band-Aid repair.
