Christian was polite and professional and made a good recommendation for my kitchen faucet leak. He fixed it quickly and offered to put everything back under the cabinets. I will use Chen in the future.
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Simon was very professional and although the issue wasn’t specifically a plumbing issue, he showed me the problem and gave me the information I need to move forward on getting it fixed.
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Mathew was prompt, courteous and completed the job in record time!
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Victor was very efficient and completed all tasks in record time.
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Call for issue with shower diverter. I spoke with Ms. Paula, and she expressed frustration after a recent repair performed on the master bathroom shower system. She provided a diverter for a three handle shower, and the system is not functioning correctly after we installed the diverter. I inspected the shower and found that the diverter may not be intended only for this shower valve, and it can consistently demonstrate water hammer, or even fail to cycle to open or closed, when testing. I removed and cleaned debris from the brass body, and from the diverter. Due to the age and condition of the valve, I recommend replacing the entire valve. However, to demonstrate our commitment to excellent customer service, I am willing to return and install a new diverter if the diverter can be replaced under warranty, or if an original fit diverter can be verified and located. Ms. Paula stated she would prefer to replace the shower valve. When discussing leaks and reputable companies, we also
Customer had leaking water heater in the garage of the home. Heater is from 2010 and is past retirement age in addition to the leaking. Checked house pressure at 85 psi. This is too high to be considered a safe install for a new heater. Left price for a new heater, prv, and expansion tank.
Upon arrival customer stated there was water coming from underneath her dishwasher. I found that the leak was coming the faucet hose line for the sprayer. I informed the customer we would have to replace the whole faucet. Gave customer estimate to replace the faucet. Customer approved the estimate. I started by taking out the old faucet. Then I installed the new faucet. Tested the faucet and the faucet is working properly with no leaks or issues. I did find that the stop for the dishwasher was leaking I was able to get the stop valve to stop leaking. I informed the customer and also left the customer with an estimate to replace. Customer stated if it starts to leak again she will call us back to replace it.
Replaced 50 gallon electric water heater in the basement. Hauled off old tank. Confirmed proper function of water heater before leaving. Set expansion tank to 55 psi.
Customer stated that garbage disposal would drain properly. Found that disposal and other side of sink were draining through two different lines. Ended up cutting into garbage disposal, drain and capping it and connecting garbage disposal, drain to other side of sink. Tested and no leaks were present at this time. And everything was draining as it should. Cleaned up work area. Work done today will be no warranty due to temporary/Band-Aid repair.
Tightened down kitchen faucet and recommend customer to have kitchen faucet replaced. Tub upstairs installed customer supply diverter, and tested. No leaks were present at this time.
Customer stated that there was a leak under bathroom area in crawlspace. Crawled into crawlspace and found that there is water markings near shower area. Looked around in bathroom and it issue appears to be due to grout failure in shower. Recommended customer to reliable restoration.
Customers, thermal expansion tank had busted off solder joint and flooded crawlspace. Customer shut down water to home and cleaned up water access. Customer already has functioning thermal expansion tank. Advise customer of leaking PRV and shut off valve. Customer approved estimate for replacement of main shut off, PRV and three-quarter inch copper repair. Discussed future of property and drain system with customer and showed how to shut off at meter.
Replaced Prv , Rheem gas valve , pilot / burner assembly all together
Remove existing water heater and haul away. Furnish and install new 40 gallon gas water heater with new thermal expansion tank and tank shut off. Install drip pan under heater.
Removed old water heater and hauled away. Furnish and installed new 40 gallon gas water heater with new tank shut off and thermal expansion tank. Tested no leaks were present at this time. Cleaned up work area.
Customer stated that hose bib had a drip and she wanted it replaced. Removed old hose bib and installed new one. Tested fine. Used hydraulic cement to seal up existing hole as best as I can. Cleaned up work area.
Performed comprehensive gas line inspection in Clarkston this morning. Homeowner requested safety check before winter heating season. Used electronic leak detector to test all connections from meter to appliances. Found minor leak at water heater connection and loose fitting at stove. Tightened connections and re-tested entire system. Chen Plumbing's gas line inspection service ensures Clarkston families stay safe. All gas appliances now operating within proper pressure ranges.
Upon arrival customer stated they were getting a sewer smell in the whole house and also stated that it happens at night. When through crawlspace to check sewer line and also when into the attic to check the sewer vents. Informed customer that we would have to do a smoke test. Customer stated he would talk to his wife and get back to us.
Customer is having new refrigerator installed following day. New refrigerator does not have icemaker and needed line eliminated. Cut out saddle valve underneath kitchen sink and repaired half inch copper. Removed quarter inch copper line going to fridge through cabinetry.