Always return to Chen plumbing. Knowledgable, and I know I can trust them as they’ll openly admit if they can’t take the job. Always great results.
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Tim was courteous and got the job done quickly and cleanly.
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Responded quickly to plugged drain. Keep me abreast of what the problem was and gave me an upfront estimate. I would use them again.
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The service Tim Chen provided was outstanding. He was very professional, polite and answered all my questions and concerns. I am 100% satisfied with his service and I recommend Chen Plumbing to anybody that needs plumbing services.
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Chen Plumbing was incredibly professional from start to finish. From my first call, to updates about service time, and to Braulio taking care of us. Our issue was resolved quickly and the work is high quality. I’ll be using them again for any future plumbing needs without hesitation.
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Two brothers came out and tag teamed our plumbing issues over a period of a couple of days. Both very pleasant and highly competent. Definitely would use them again.
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They have good client communication. Before they started, they went over all the details
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Came out for water heater pilot light not staying lit. Attempted to light pilot light and was having the same problem. Tested thermocouple and confirmed voltage was in the normal range. Water heater was from 2013. Customer elected to replace the tank. Installed new 50 gallon gas water heater and tested to ensure proper function and a leak free installation. No further issue at this time. 2 year labor warranty. Thank you for choosing Chen Plumbing.
replaced hosebibb with new shutoff valve.
Replaced kitchen faucet with customer supplied faucet. Tested to ensure proper function and a leak free install. 1 year warranty on installation only.
The tenant had an upstairs toilet that wouldn’t flush. Opened the lid and found it was an issue with an incorrectly sized chain for the flapper. Reduced the length so that the toilet flushes properly. Pressure is in a safe range and heater is at the correct age to recommend replacement. Left a quote for a new heater. Called customer and informed him of what was done and what was recommended for the heater.
Checked kitchen back up problem ,quoted repair today
Came out to perform work as quoted. Cut out 30’ drain piping inside the basement. Dug up the first 15’ of drain piping outside. We found there was a cleanout installed that was original to the home. Where 5e cap was coming up to the ground level, there was a slab of concrete poured over it for the hvac condensor. Weight of the concrete pushed down on the pipe over 5e years and cracked the abs and caused a belly under the condensor slab. We replaced pipe coming back through the wall. Installed new two way cleanout by the foundation wall. Backfilled and bedded pipe. Sealed foundation with hydraulic cement. Tested to ensure a leak free installation. No further issue at this time. 2 year warranty on replaced section only. Warranty does not include soft tissue blockages due to flushing too much paper.
Quoted water line replacement today
Disconnect cracked meter , hook up straight with 1” copper pipe
Came out for reoccurring back up. Found flat spot on the drain in the basement. Did sewer camera inspection. Pulled toilet on main floor bathroom. Found break in the line under the hvac condensor. Root intrusion in the line was the main culprit causing the back ups, left quote to replace damaged section of the drain line. Customer has to get hvac unit moved before work can be done.
Client called us out due to a water line leak in yard up by the home. It was coming out of a box cover for the irrigation system up right by the home. We turned water off per client request. Recommend they call an irrigation guy to handle repairing that leak. Water is OFF at city meter in yard by road. Charged service fee.
Replaced basement pump was damaged and clogged by wipe
Flushed tankless water heater. Rinsed it clean. Schedule follow up flush for 1 year out.
Came out for leak in the yard. Dug up and found break on pvc bell hub. Cut out damaged section and replaced with pex. Allowed adequate time for glue to cure before testing. Confirmed a leak free repair before backfilling. 1 year warranty on repaired section only.
Came out for high water pressure. She was testing at over 120 psi at the water heater. Water heater was from 2007. Left quote to replace water heater/expansion tank. Unable to locate PRV inside the unit. Only 1 curb stop located in front of the the unit. Not enough room to fit a PRV underground before line goes under the slab. Homeowner going to contact the HOA for more info before deciding. Unit next door also testing high on the water pressure. Believe there may be a communal PRV that has failed if each unit does not have its own PRV.
Replaced a toilet fill valve and installed customer supplied bidet seat
