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Overall Experience
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Responded quickly to plugged drain. Keep me abreast of what the problem was and gave me an upfront estimate. I would use them again.
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The service Tim Chen provided was outstanding. He was very professional, polite and answered all my questions and concerns. I am 100% satisfied with his service and I recommend Chen Plumbing to anybody that needs plumbing services.
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Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Chen Plumbing was incredibly professional from start to finish. From my first call, to updates about service time, and to Braulio taking care of us. Our issue was resolved quickly and the work is high quality. I’ll be using them again for any future plumbing needs without hesitation.
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Two brothers came out and tag teamed our plumbing issues over a period of a couple of days. Both very pleasant and highly competent. Definitely would use them again.
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They have good client communication. Before they started, they went over all the details
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Overall Experience
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I had three visits from Chen Plumbing. Cody was the first plumber to come over, and Dawson and an assistant came back for the second and third visits. We had to diagnose and fix an underground leak before our insurance would approve the work. Once the repair was approved, Dawson and the assistant returned to complete the job. Both of them were incredibly professional and left our home in better condition than when they arrived. I was pleasantly surprised by how they managed to keep our place clean during their visit, considering the repair was done under our kitchen floor. I am truly grateful to both of them, and they definitely deserve a raise!
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The best I have encountered! Thorough, knowledgeable, methodical, honest, polite.
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Overall Experience
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Convenience
Overall Experience
Quality
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Convenience
Customer upstairs master bathroom Roman tub faucet is dripping. Customer supplied the cartridge and rebuild kit. I replaced the cartridge and test for operation. No more leak.
Customer stated that toilet was running. Gave customer quote to make repairs and customer agreed. Rebuilt toilet by replacing fill valve and seal. Also installed new service valve. Tested and everything was working as it should. No warranty on work due to high pressure. Cleaned up work area.
Customer stated that in one of the room shower was backing up. Gave customer quote to run snake through shower, drain and customer agreed. Ran snake through drain and cleared stoppage. Testing by filling up shower and dropping. Now shower is draining as it should. Chen plumbing doesn’t warranty drain stoppages. Also found that pressure to building is high and will need to be addressed and also water heaters are not up to code and also fitting above water heated is corroded in may start leaking. Customer stated that they may schedule another appointment to look at the issues that we found. Cleaned up work area.
Customer stated that toilet was backing up. Used auger and cleared toilet. Tested and now toilet is flushing fine. Chen plumbing doesn’t warranty drain stoppages.
Homeowner had previously had us out to do an inspection and they wanted the garbage disposal replaced due to it leaking and they later approved which I returned to install today. Upon arrival homeowner greeted me and had agreed to replace the garbage disposal with a new 3/4 hp badger. I removed the old one and also the old collar and installed everything new with plumbers putty to create a seal. Once it was almost set in I asked the homeowners if they wanted me to fix the drain line for the garbage disposal because there was a gray fernco which could leak in the future and they agreed. I used a hub saver and reused the same 2 WYE and glued in a new piece of 1-1/2 pvc pipe and used a new p trap to which I also glued in the pipe. Once enough time passed for the glue to cure I hung the new disposal and installed the new tubular pipe and ran water to ensure there were no leaks. No leaks were found and homeowner is satisfied with the service provided.
we were contacted by customer regarding a reported clog in the kitchen sink line upon arrival and inspection. It was observed that the line had already cleared itself prior to any intervention on our part. We confirm the line was fully functional by running ample water through the sink, ensuring proper drainage at this time no work was performed as the issue resolved itself. Everything is operating properly.
Customer stated that there was a leak coming from between floors. Cut Ceiling and found that there was a quarter inch copper line going up. Upstairs in hall bath took back panel of shower off and found that on other shower valve service valve was leaking. Replaced O-ring on service valve and tested. No leaks were present at this time. Chen plumbing is not responsible for sheet rock repair or repair of panel for shower/tub combo. Recommended a customer to have shower valve replaced if leak continues.
Client called us out due to the master bath toilet being clogged. Only that toilet was affected. We ran the toilet auger down the toilet and cleared the blockage whatever it was. Also, that same toilet was constantly running. This was due to the flush seal not sealing and the chain was just a little too short. We replaced the flush seal and lengthened the chain. Toilet is now operating as it should be. Office will reach out to schedule the included with service membership once yearly whole home plumbing inspection. Client also receives 10% off each visit up to $400, NO DISPATCH FEE, and priority scheduling for the next year.
Replaced 50 gallon gas standard water heater in garage. Installed new stand for it per code requirements. Tested to ensure a leak free install and proper function. Showed customer how to light pilot light if needed.
Customer told two toilets inside Waterhouse were not flushing, we flushed both toilets over 20 times today , and ran sinks at same time. No Any issues found today , suggest customer wait till problem happened again to call us
Only toilet in building is backing up, toilet bubbling when sink is running. Toilet need to be remove and snake. Customer stated that this is a reoccurring issue. I removed the only toilet in the building and ran a flex shaft about at 30 feet. I pulled back a lot of paper towels and tampons. I also pulled back a lot of root. There are a root intrusion and one of the connection of the pipe. Locate and give customer a quote.
Customer had a leaking pull out sprayer. Installed customer supplied side sprayer with a new hose. Tested work to ensure proper function and no leaks. Noted to customer that pressure has jumped 10 psi since our last visit. While no immediate action is needed, during future visits the pressure should be monitored and PRV replacement is recommended after it hits 75 psi.
Shut down water and drain down electric water heater in ceiling between bathrooms. Project will take multiple people to carefully remove water heater from ceiling. Cut out water lines to remove and install new water heater. Furnish and installed new 2.5 gallon thermal expansion tank. Make all necessary connections, and run temperature and pressure discharge line to hub drain. Slowly, pressurize system, and fill up water heater. Wire in new water heater and turn on once full.
Washing machine drain back up , connect to kitchen, quoted jetting job today.
