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It was easy to make an appointment, the communication from start to finish was excellent. Will definitely use them again if needed.
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I'm not sure about pricing since they came to save an emergency situation in my master bathroom. There were other issues technician addressed and fixed as needed for a reasonable cost I assume. The work was clean and two techs spent several updating my plumbing issues. Definitely worth the money since I'll save water and other plumbing fixtures in the long run. Very caring team and a pleasure to have them fix my plumbing issues. The office people kept me updated on tech arrival and follow up call to check their work.
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Absolutely professional and explained each procedure. So thankful to have had such a kind and caring expert to help us!
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They did a great, efficient and professional job replacing the water line- especially the day before Thanksgiving! Thank you!
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Chen plumbing was extremely responsive to my needs and Marcos was excellent. He quickly figured out what the problem was and developed options for me to consider. He handled all the details and arranged for it to be fixed the same day! He was prompt and professional and clearly focused on me being a happy customer. I would recommend Chen plumbing and Marcos without hesitation.
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Max was somewhat perplexed about the plumbing solution initially. However, because of research and discussion with the office, he figured out a solution, which impressed me and is a sign of a thinker and learner and not a quitter. Kudos to Max and Chen Plumbing.
Response from Chen Plumbing:
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.
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Mathew is very helpful. Our rental house needs a new thermal tank. Job is done quick and nice.
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Shut down water to home and drain down portable water system. Replaced 2.5 gallon thermal expansion tank. Cut drywall in small utility area to access PRV and replace. Rebuild Kohler toilet with new flush tower, fill valve and supply line.
Customer had water showing up on paper towel where cracking in ceiling is. Cut the ceiling to expose below the tub. Noted that the staining on the ceiling was directly below the P-trap ran the tub extensively and the shower extensively and was unable to re-create. The leak noted that the trim for the shower and the tub spout wasn’t sealed well sprayed water on the wall and had water show up below. Caulked the shower trim as the next step and left price to replace overflow seal if water still shows up. Gave customers info to David White to check for any water damage and repair the ceiling. Caulk needs 24 hours to dry.
Customer stated that upstairs toilet was backed up and leaking down onto main floor. Pulled toilet and ran camera to clear stoppage and scope line. Stoppage was made of soft tissue and pipe looked good. Reset toilet and tested. No leaks were present at this time. Caulked around base of toilet and cleaned up work area.
Customer stated that there is potential a leak in ceiling. Gave customer options of diagnosis issue and customer opted to get new shower curtain and fixed grout before cutting Sheetrock. Also checked pressure and pressure is above 80 psi and recommended to have Prv replaced. Also thermal expansion tank has failed and water heater is from 2016. Will send estimate for repairs needed.
Customer had issue in downstairs bathroom with watermark showing up on walls and floor. Customer stated that this happens after heavy rains. Meter not moving at all. Pressure at safe level and thermal expansion tank functional. There’s no evidence of leaking from toilet adjacent to exterior wall With water damage.
Customer moved into the home in 2020. There was an old patch in the ceiling at the time of the move in. Customer had noted a single drop of water under the patch but didn’t know if it was from the dog or kids. The patch doesn’t appear to be wet or stained. Customer showed up upstairs pop up assembly that had a leak under a lavatory faucet. Started with the known leak as a first step. If any water presents itself in the future then a quote was left for drywall cutting and leak diagnostics. Customer was missing a thermal expansion device. Left pricing to install.
Sump pump maintenance service finished in Duluth this morning. Customer's basement had previous flooding issues, so proper maintenance is critical. Cleaned pump housing and tested backup battery system operation. Inspected check valve and discharge piping for any restrictions. Chen Plumbing's sump pump maintenance program protects Duluth homes from water damage. System performing excellently with strong flow rates and reliable float activation.
Upon arrival customer stated that she wanted the water heater flushed. Informed customer due to the age of the water heater that it possible to leak after we flush. Customer understood bc the water heater is 20 years old. Customer still wanted to move forward with the flush. Gave customer estimate to flush water heater. Customer approved estimate. Flushed water heater 3 times. Informed customer the water heater has a small drip and as had one for sometime due to water stains on the garage floor. Customer also stated that she noticed water under the water heater about a year ago. Also left estimate to replace water heater up to code. Customer stated she needed to talk to family before making decision. Tested systems and everything is working properly except the small leak from the water that was there before flushing.
Replaced a leaking 50 gal electric water heater , pan , expansion tank
Fixed cracked 1” black poly water line in front of the house with new line thru wall to basement
Found master bath left-hand lavatory drain leaking from the pop-up rod. removed pop-up rod, resealed, and tighten nut tested by filling the sink up and letting it drain no leaks or backups at time of service.
Found 1/2 cpvc tee broken , cut out and replaced. Tested with no issues.
Customer stated that there was leak under kitchen sink. Found water coming from bottom of disposal and recommend to have disposal replaced. Customer approved price and furnished and installed new disposal. Tested for leaks and proper operation.
Customer stated that when shower is on, there will be a leak that goes into basement. Took a look at the shower and recommended customer to call a tile guy because it seemed like water was leaking through shower pan or through grout on the tile. At this time, customer didn’t want me to cut sheet rock to look at shower valve. Also found that water heaters from the year 2000 and recommended to have it replaced. Will send estimate to do so. Rafael 4046492076 tile/drywall guy
Repaired waterline down at meter. Water pressure inside home at 132 psi. Left quote for PRV and expansion tank.