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They did a great, efficient and professional job replacing the water line- especially the day before Thanksgiving! Thank you!
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Chen plumbing was extremely responsive to my needs and Marcos was excellent. He quickly figured out what the problem was and developed options for me to consider. He handled all the details and arranged for it to be fixed the same day! He was prompt and professional and clearly focused on me being a happy customer. I would recommend Chen plumbing and Marcos without hesitation.
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Max was somewhat perplexed about the plumbing solution initially. However, because of research and discussion with the office, he figured out a solution, which impressed me and is a sign of a thinker and learner and not a quitter. Kudos to Max and Chen Plumbing.
Response from Chen Plumbing:
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.
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Mathew is very helpful. Our rental house needs a new thermal tank. Job is done quick and nice.
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Dawson was both efficient and knowledgeable. He offered to first try a solution that would be less invasive and less expensive to replace a piece of my outdoor faucet before doing the more complicated repair which involved cutting through the drywall . It worked! He finished fixing the faucet and my bathroom drain in under an hour. He is pleasant and polite . Highly recommend him and Chen plumbing
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Very polite Knowledgeable Helpful to us in Understanding several plumbing issues
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Returned and installed customers pop up assembly in pedestal sink. Reworked the piping below to correct the backwards Ptrap and drain line not being secured with a compression fitting going into the wall. Customer requested that we install vanity where pictured in notes. Made customer aware that the bottom left drawer wouldn’t be able to open and that it isn’t centered with current mirrors and lights. Gave customer option to rework drain lines in wall. Customer is ok with current placement of the vanity and requested an install where it was before. Installed vanity, faucet, and mounted to wall. Had to cut cabinet to allow room for water and drain lines and cut the molding to allow the legs to sit flush against the wall. The walls and floor aren’t squared and the vanity doesn’t have adjustable legs. The vanity doesn’t sit correctly on the floor and against the wall. The customer will have to have a carpenter build extensions for the legs, install a backsplash (there was no back splash s
Installed customer supplied 3/4 disposal. Removed upstairs sink as a courtesy and we wi return Tuesday to price vanity install for customer once it arrives and perform quoted work for installing a pop up assembly on a lavatory pedestal sink in the powder room.
Replaced garbage disposal under kitchen sink
Cleared main line from clean out , found roots , no warranty
Returned to do spot repair on sewer line. Dug up by city tap and found 4” inch separated and roots entering the line. Cut out section and pulled 3 foot ball of roots out. Reconnected system. Tested system and ran camera system is draining with no leaks or issues. Also ran hose the whole time I was back filling. System drained with no issues. Clogged sewer line upon arrival. Customer stated five months ago he had someone clear the main line and it had roots in it. Informed customer we could run the Jetter rather than a flex shaft. Customer approved estimate. While Running Jetter got out around 40 feet and instantly started blowing back mud and water started coming out of the ground. Informed customer we would need to do a repair on the sewer line. Customer agreed to estimate we will be out tomorrow morning to start on repair.
Repaired water service line. Water service is polybutylene. No warranty due to presence of illegal material for water service. Notified homeowner about the poly. Tested repair to confirm a leak free install and no further issue.
Open the septic tank with mini excavator digging , cleared blockage, back fill dirt , replaced two toilets with customer supplied
Customer supplied faucet upon arrival. Gave customer estimate to install faucet. Installed new faucet. Tested system system is working with no leaks or issues.
Repaired a leaking water line in the basement, preventing further water damage and ensuring reliable flow.
Replaced shark bite 3/4 ball valve with pro press 3/4 ball valve , short piece pipe and coupling pro press
Toilet remove , cleared blockage and camera found broken pipe need repair , come back this afternoon
Replaced leaking hot water recirculating pump with same type
