It was easy to make an appointment, the communication from start to finish was excellent. Will definitely use them again if needed.
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I'm not sure about pricing since they came to save an emergency situation in my master bathroom. There were other issues technician addressed and fixed as needed for a reasonable cost I assume. The work was clean and two techs spent several updating my plumbing issues. Definitely worth the money since I'll save water and other plumbing fixtures in the long run. Very caring team and a pleasure to have them fix my plumbing issues. The office people kept me updated on tech arrival and follow up call to check their work.
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Absolutely professional and explained each procedure. So thankful to have had such a kind and caring expert to help us!
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They did a great, efficient and professional job replacing the water line- especially the day before Thanksgiving! Thank you!
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Chen plumbing was extremely responsive to my needs and Marcos was excellent. He quickly figured out what the problem was and developed options for me to consider. He handled all the details and arranged for it to be fixed the same day! He was prompt and professional and clearly focused on me being a happy customer. I would recommend Chen plumbing and Marcos without hesitation.
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Max was somewhat perplexed about the plumbing solution initially. However, because of research and discussion with the office, he figured out a solution, which impressed me and is a sign of a thinker and learner and not a quitter. Kudos to Max and Chen Plumbing.
Response from Chen Plumbing:
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.
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Mathew is very helpful. Our rental house needs a new thermal tank. Job is done quick and nice.
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Customer stated that when irrigation was turned on there was a noise in master bed room area. Checked in crawlspace and didn’t notice anything out of the ordinary. Stated to customer to have the irrigation company come back out and check things on there side. Also stated to customer to have tankless flushed at least every 2 years.
Customer had a leak at the meter upon arrival. Customer stated they noticed water coming out of the valve boxes right at the meter. After lifting lid on meter and lid for gate valve noticed it was full of water. After digging up the meter and exposing the gate valve and then dug up where the meter box was and found where somebody had replace the water service from blue poly to black poly. Once digging the meter up notice someone cut a bracket that was holding the meter in place and once we went to take the check valve off that had rusted out the meter completely came apart, and you cannot attach to anything. Informed customer they need to call the city to replace the meter and have us back out to fix once the meter is installed. Came back to fix after meter was installed. Installed new meter nipple and new ball valve. Checked all new connections and there is no leaks. Water is turned back all system are good.
Shut down water to home and replace straight service. Stop valve for upstairs toilet. Replace toilet supply line and fill valve as well.
Replaced basement toilet with flange adjustment
Snaked kitchen sink. Drain was disassembled before we got here. Ran flex shaft down line multiple passes. Ran hot after to flush drain. Restored service to sink.
For this job, I worked on clearing toilet with hand auger.
Gave option to clear drain with flex, shaft, and other options of solutions to pour down the drain. Customer will call us back if drain cleaning solutions do not work. Gave estimate for reworking, copper lines and valve replacements in basement utility closet.
Furnish and install PRV and whole house, shut off, rework as needed, also install customer supply, single handle shower, tub, combo and customer supplied hose bib. Completed work as mentioned above,tested to insure proper function. Sheet rock removal may be required not responsible to repair 30 day warranty on parts And materials supplied by chen
Customer had toilet already taken apart upon arrival. Scriver toilet needed specific extra thick gasket to make correct seal. Went to store purchase correct seal and installed.
Customer concerned about high water usage. Meter does not show movement of water after five minutes. More thorough leak search can be performed upon request. Customer stated that they will monitor meter over a longer period of time.
Capped shower lines , tested and confirmed no leaks. Left estimate as well.
Customer wanted to camera vent line, found Easiest access in attic area, After we used camera in line we found where clog was, and ran snake to unclog. Tested everything multiple times to ensure proper function. (No warranty on drain cleaning or any liability that may be associated with work performed)