Matthew has been here multiple times in the past several months because of septic tank underground piping issues, repiping, and other water issues. I never realized the versatility of plumbers and appreciate them more than I did before. Matthew has been spot on and explains whatever he does. Carolyn Becker
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Matthew answered all my questions. Gave me a few recommendations to those questions. He did great work.
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It was easy to make an appointment, the communication from start to finish was excellent. Will definitely use them again if needed.
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I'm not sure about pricing since they came to save an emergency situation in my master bathroom. There were other issues technician addressed and fixed as needed for a reasonable cost I assume. The work was clean and two techs spent several updating my plumbing issues. Definitely worth the money since I'll save water and other plumbing fixtures in the long run. Very caring team and a pleasure to have them fix my plumbing issues. The office people kept me updated on tech arrival and follow up call to check their work.
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Absolutely professional and explained each procedure. So thankful to have had such a kind and caring expert to help us!
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They did a great, efficient and professional job replacing the water line- especially the day before Thanksgiving! Thank you!
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Chen plumbing was extremely responsive to my needs and Marcos was excellent. He quickly figured out what the problem was and developed options for me to consider. He handled all the details and arranged for it to be fixed the same day! He was prompt and professional and clearly focused on me being a happy customer. I would recommend Chen plumbing and Marcos without hesitation.
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Tried to clear main sewer line with cable but unable to clear. Stop at about 80ft from clean out. Everything still back up, possible pipe broken. Recommended jetting but customer denied and will call back when needed
Customer have a big leak on cold water line inside house, poss slab leak, cut drywall to find leak but no find. Referred customer to national leak detection. Will credit dispatch fee toward repair. Please send Kevin back to this job.
Replaced a faulty sewerage ejector pump in basement, caused flooding in multiple rooms
Customer stated that there was a leak on PRV and that tankless wasn’t working properly and also a leak under guest bathroom. Gave customer culture to replace PRV in main house shut off valve customer greets. I went ahead and furnishing installed new PRV and new three-quarter inch shut off valve tested and No leaks were present at this time. Gave customer quote to diagnose tankless issue and at this time customer didn’t want to proceed. Also ran water in guest bathroom and didn’t see any leaking in crawlspace at this time. Cleaned up work area.
Customer stated that master bath shower wasn’t draining. Pulled up drain cover and found hair catcher. Cleaned out hair and tested. Now shower is draining as it should. Also water heaters from 2012 and pressure is at 80 psi
Upon arrival customer stated he had a pvc line in the back yard that is leaking customer also stated a hose bib in the back yard was leaking has well. Gave customer estimate. Customer approved estimate to replace hose bib. I unsoldered the old hose bib and soldered the new hose bib on. I tested the hose bib and the hose bib is working properly with no leaks or issues. When checking the pressure I noticed the pressure was moving when water was turned on in the home. I informed the customer that the prv has failed and would need to be replaced. Gave customer estimate. Customer approved estimate. I cut out old prv and installed the new prv. Tested system and system is working properly with no leaks or issues.
We cut section of Driveway and replaced pvc pipe with roots and belly with new pvc pipe
Customer stated that he had floor drain that was backing up. Ran snake to clear stoppage and tested by running lots of water through it and drain was draining as it should. Cleaned up work area.
Cut out stop valve and rerouted pipe away from toilet to allow for bidet seat tee to have enough space to be installed. Tested to ensure leak free install
Found a leaking 40 gallon gas water heater , replaced with a new Rheem 40 gallon gas short water heater with pan and expansion tank included
Client called us out today due to their basement bathroom toilet backing up when flushed. Basement plumbing is on a sewage ejector pump, which is located in the mechanical room behind the water heater, under the staircase. We bypassed the float on the old pump to try to empty the pit some, and the old pump just hummed and didn’t do anything. Pump failure. We replaced the failed sewage ejector pump with new zoeller 4/10 hp sewage ejector pump, and also replaced the old ball valve and check valve with the replacement. Sat new pump in pit, then put the lid back on. Got the lid set in place where it needed to be, and fastened it back down. Connected the new discharge pipe from the pump up to the existing line and installed the new ball valve and check valve. Once all connections were made, we let glue set up for approximately 15 mins, then tested vigorously with paper also. Everything is running as it should with the new pump. Connected vent back and cleaned up our area. 1 yr parts and
Found leak from base of toilet , it’s old toilet , we replaced with a western elongated ADA toilet today
Customer had a whole house stoppage. Observed multiple toilets gurgling when water is ran. Checked the outside cleanout and it was backed up to the top of the cleanout. Attempted to run flex shaft and couldn’t clear the stoppage. Informed customer that roots were pulled back on the flex shaft and that jetting would be necessary. Customer approved pricing for the jetter. Cautioned customer that jetting roots is a temporary measure and can last anywhere from an hour to a year. Made sure the point of jetting was understood for the line to be clear enough to inspect and price a repair. Ran jetter and was able to punch a hole in the stoppage to drain the line down. Performed camera work and found that the stoppage was occurring about 30 feet down the line in SDR piping. A 45 after another 45 degree turn was observed to be apparently broken due to pipe fragments mixed in with the roots. Jetted appeared to be exiting the pipe in the same spot due to multiple turns in quick succession and coul
Customer stated having a high water bill over the last month and a half. Upon arrival, water meter, constantly running at steady slow pace. Shut off water to irrigation system and meter still running. Shut off interior hall home shut off valve and meter stopped moving. Examined three separate water heaters in home and checked temperature and pressure discharge line ends outside of home with no water. Detached hoses from three separate hose spigot on exterior of home with no water passing through. Washing machine connections, not leaking and icemaker line for refrigerator not leaking. Checked all seven faucets in the home with no leaking. Three different showers were not leaking as well. Placed tablets in all toilets to find hallway, bathroom toilet allowing water to pass-through. Completed minor tank rebuild for customer with toilet no longer leaking. Meter has stopped moving.
Replace section of pipe that was compromised. Use appropriate fittings and mechanical fittings to ensure long lasting permanent solution,thoroughly tested for any leaks as well as added to clean out to get better access for future maintenance work is thoroughly tested and complete.