Matthew has been here multiple times in the past several months because of septic tank underground piping issues, repiping, and other water issues. I never realized the versatility of plumbers and appreciate them more than I did before. Matthew has been spot on and explains whatever he does. Carolyn Becker
Overall Experience
Quality
Price
Convenience
Matthew answered all my questions. Gave me a few recommendations to those questions. He did great work.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
It was easy to make an appointment, the communication from start to finish was excellent. Will definitely use them again if needed.
Overall Experience
Quality
Price
Convenience
I'm not sure about pricing since they came to save an emergency situation in my master bathroom. There were other issues technician addressed and fixed as needed for a reasonable cost I assume. The work was clean and two techs spent several updating my plumbing issues. Definitely worth the money since I'll save water and other plumbing fixtures in the long run. Very caring team and a pleasure to have them fix my plumbing issues. The office people kept me updated on tech arrival and follow up call to check their work.
Overall Experience
Quality
Price
Convenience
Absolutely professional and explained each procedure. So thankful to have had such a kind and caring expert to help us!
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
They did a great, efficient and professional job replacing the water line- especially the day before Thanksgiving! Thank you!
Overall Experience
Quality
Price
Convenience
Chen plumbing was extremely responsive to my needs and Marcos was excellent. He quickly figured out what the problem was and developed options for me to consider. He handled all the details and arranged for it to be fixed the same day! He was prompt and professional and clearly focused on me being a happy customer. I would recommend Chen plumbing and Marcos without hesitation.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Customer pulled hose bib in the back from wall because is CPVC pipe and not secured well , today we cut drywall inside bedroom replaced hose bib and secured to the wall and installed small 6x 9 access panel .
Customer upstairs ‘s master bathroom toilet there are water around the floor between the flooring. The floor is a little bit squishy, whenever the toilet flush a little bit of water comes out at the bottom of the base. I remove and reset the toilet, put new wax ring, new toilet to floor bolts and caulking.
We have identified an issue with the sewer line near the foundation wall. Our proposed work include excavation up to 5 feet deep to access and replace damage section of pipe, extending the 10 feet from the foundation wall. While the pipe is cut and accessible, we will perform a camera inspection of the remaining line leading to septic tank to assess its overall condition. We will also install to clean out one leading into the house and one leading out to the septic tank. This repair serves as a next step in the repair process, and does not guarantee a permanent resolution. Should additional issues be present beyond the identified area, further repairs may be necessary. Please note that we are not responsible for the restoration or repair of the landscaping disturb during excavation. Performed work mentioned above after we receive approval with estimate, line had two major issues within 10 feet of foundation wall. Inform customer that line was filling into hole from inlet side of
Homeowner states that he noticed water running down the sidewalk from his front yard and called us out to fix the issue. Upon arrival homeowner greeted me in front yard and showed me the water and where he thinks it’s coming from the yard. I also did my inspection and found that the PRV isn’t working the GWH is 14+ years old and there is a broken CPVC condensation pipe broken and leaking into the foundation that needs to be fixed but homeowner only wanted the main water line fixed. After he agreed to do the repair I began by digging up the yard where it most likely could be and I had to cut a lot of tree roots and I found it coming from a section that a rock was rubbing the line until it caused it to leak. I then removed the dirt around it and used a McDonald compression coupling for 1 inch pipe and tightened it down. Once it was set in I turned on the water and waited for a few minutes and no leaks or issues were found. Homeowner is satisfied with the service provided.
Customer have a massive break water leak on a water service line that ran under the slab near the bathroom a lot of water, pooling up when water being turned on. recommended customer have a full house Repipe.
Tried to clear main sewer line with cable but unable to clear. Stop at about 80ft from clean out. Everything still back up, possible pipe broken. Recommended jetting but customer denied and will call back when needed
Customer have a big leak on cold water line inside house, poss slab leak, cut drywall to find leak but no find. Referred customer to national leak detection. Will credit dispatch fee toward repair. Please send Kevin back to this job.
Replaced a faulty sewerage ejector pump in basement, caused flooding in multiple rooms
Customer stated that there was a leak on PRV and that tankless wasn’t working properly and also a leak under guest bathroom. Gave customer culture to replace PRV in main house shut off valve customer greets. I went ahead and furnishing installed new PRV and new three-quarter inch shut off valve tested and No leaks were present at this time. Gave customer quote to diagnose tankless issue and at this time customer didn’t want to proceed. Also ran water in guest bathroom and didn’t see any leaking in crawlspace at this time. Cleaned up work area.
Customer stated that master bath shower wasn’t draining. Pulled up drain cover and found hair catcher. Cleaned out hair and tested. Now shower is draining as it should. Also water heaters from 2012 and pressure is at 80 psi
Upon arrival customer stated he had a pvc line in the back yard that is leaking customer also stated a hose bib in the back yard was leaking has well. Gave customer estimate. Customer approved estimate to replace hose bib. I unsoldered the old hose bib and soldered the new hose bib on. I tested the hose bib and the hose bib is working properly with no leaks or issues. When checking the pressure I noticed the pressure was moving when water was turned on in the home. I informed the customer that the prv has failed and would need to be replaced. Gave customer estimate. Customer approved estimate. I cut out old prv and installed the new prv. Tested system and system is working properly with no leaks or issues.
We cut section of Driveway and replaced pvc pipe with roots and belly with new pvc pipe
Customer stated that he had floor drain that was backing up. Ran snake to clear stoppage and tested by running lots of water through it and drain was draining as it should. Cleaned up work area.
Cut out stop valve and rerouted pipe away from toilet to allow for bidet seat tee to have enough space to be installed. Tested to ensure leak free install
