Overall Experience
Quality
Price
Convenience
Dawson and Austin were professional, knowledgeable, and polite both times they came to replace the water filter. They, also, answered all my questions . I’ve used Chen plumbing multiple times and have not been disappointed.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
I had excellent service and communication from the moment I contacted the company on the phone to the arrival of the technician Cody Ard, he was patient in answering my questions and addressing my concerns. Great customer service considering I needed same day service and fair pricing. I highly recommend Chen Pluming for any of your plumbing needs. I serve on our HOA and will gladly share my experience with fellow neighbors.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
The service I received from this company was impeccable. These guys are professional and all work is performed according to code. The prices are also fair. I highly recommend this company!
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Dawson was on time. He was very professional, efficient and polite.
Overall Experience
Quality
Price
Convenience
Chen Plumbing was great! From the beginning of our interaction when requesting help with some water pressure issues to addressing the problem and cleaning up, it was all quick, professional, and quality work! Definitely recommend them to anyone with plumbing needs. Our tech Simeon, was awesome. He listened, tested, adviced and provided a solution in a timely manner. Highly recommend him. Thanks to Chen Plumbing and the team.
Overall Experience
Quality
Price
Convenience
Expert, knowledgeable service. Explained everything well! Clean efficient and left our home and the work sites super clean!!
Overall Experience
Quality
Price
Convenience
Christian was professional and explained everything well. My shower drain was fixed in no-time.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Matthew has been here multiple times in the past several months because of septic tank underground piping issues, repiping, and other water issues. I never realized the versatility of plumbers and appreciate them more than I did before. Matthew has been spot on and explains whatever he does. Carolyn Becker
Overall Experience
Quality
Price
Convenience
Matthew answered all my questions. Gave me a few recommendations to those questions. He did great work.
Overall Experience
Quality
Price
Convenience
Arrived today for disposal not working issue , found a no power with tripped breaker , did not charge customer, explained membership program with Mrs, customer will have Amanda manager call later with credit card information for membership
Customer had brown water coming from infrequently used fixtures in the primary bath. Customer also had low flow in both primary bath lavatory faucets on the cold side only. Checked house pressure at 128 and 75 on each side hose bib. This is an indication of thermal expansion in the system with a high pressure drop. Recommended work is to replace the 13 yesr old water heater, correct the pressure drop with a new prv, and replace stops under the lavatory sinks on the cold side. Customer declined work at this time. Waived dispatch fee because of water heater quote.
Customer had toilets to quote replacement for as well as an inspection report that indicated high pressure. Checked house pressure at 88 psi. Noted customer didn’t have a thermal expansion device in the garage area near the heater. Customer also expressed concern for Cpvc piping in home. I recommended Flo by Moen to mitigate potential leaks in the future and replaced the gas supply line to the water heater as a courtesy. Tested all work to ensure proper function and no leaks. None were found.
Customer called us out for an odd taste in the water. Inspected whole house filter to see what contaminants it was designed for. Noted that it was for chlorine and odor with no sediment pre-filter. I tasted the water and wasn’t able to quantify the taste. Informed customer that the best approach from here is to either have the water tested by a lab or install a reverse osmosis system. Most whole house filters aren’t designed for specific taste for drinking reverse osmosis is the best approach for good tasting drinking water. Customer declined any further diagnostics or solutions.
Pull and reset toilet , snake and camera main line , found big belly , we quoted job and will do the repair next week
Client called us out due to a low pressure issue at the home after the city made a repair at his meter on the main. Client has galvanized main water line still. The issue is either with the pressure regulator or the main water line. Gave estimate. Collected SF.
Ordered and Supplied two replacement filters for the whole house inline filter. Replaced filter with one of the filters we purchased. Left other filter for next years replacement. Flushed air out of the line and ensured normal flow from the fixture after filter had been replaced. No further issue.
Customer had to water to the home. This was due to stuck Cpvc shutoffs. Replaced prv and whole house shutoff. Recommended heater replacement since the intent is to sell the home. Heater was from 2004 and would be flagged during the inspection. Replaced heater with a new shutoff, thermal expansion tank, and drip pan. Tested all work to ensure proper function and no leaks.
For this customer, they need a new faucet, the faucet is from ikea and I can’t source parts for it, so therefore I recommend to replaced the faucet. Customer doesn’t have an individual shut off valve, so I wasn’t able to check pressure and the water heater was in a closet with items in the way. I recommend to replace the faucet with a Moen or delta single hole, single handle faucet.
Shut off gas to home and Move gas line for stove to sit flush with wall. ** Water heater is old and Chen plumbing won’t be responsible for relighting** Customer stated that they needed gas line moved in order for stove to sit flush with wall. Went ahead and shut off gas to home and reworked gas line coming up to stove. Turn gas back on and tested for leaks. Didn’t notice any gas leaks at this time. Also tested stove and stove is working properly. Now stove isn’t sitting flush to wall because of plug for outlet. Stated to customer that an electrician will have to be called out to get that corrected. Once again, test for gas leaks, and none were present. Cleaned up work area.
Will add $35 on next visit for reschedule credit. Going to order two filters and then return to install 1
Customer had leak coming from tee for irrigation head. Customer wanted line capped. Unable to find irrigation valve. Found gate valve behind main meter box. Capped line and waited for glue to dry. Checked for leaks and backfilled hole. After turning on water found meter still slowly spinning. Found irrigation head leaking. Customer has irrigation company coming to address issues Explain to customer about active leak.
Customer noticed high water bill and had us come out to review issue. Found customer had water service leak on 1 inch polyethylene piping. Found leak to be located at stub out. Dug down to piping, in order to make repair had to run new piece through existing penetration and reconnect inside in the basement of house. After making repair turned on water to check for leaks and proper function then backfilled hole to rough grade. Water visible on driveway is coming from neighbors water service leak. Will be returning tomorrow to install flow by moen and valve for house. Also gave quotes for other items of work.
