Matthew answered all my questions. Gave me a few recommendations to those questions. He did great work.
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It was easy to make an appointment, the communication from start to finish was excellent. Will definitely use them again if needed.
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I'm not sure about pricing since they came to save an emergency situation in my master bathroom. There were other issues technician addressed and fixed as needed for a reasonable cost I assume. The work was clean and two techs spent several updating my plumbing issues. Definitely worth the money since I'll save water and other plumbing fixtures in the long run. Very caring team and a pleasure to have them fix my plumbing issues. The office people kept me updated on tech arrival and follow up call to check their work.
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Absolutely professional and explained each procedure. So thankful to have had such a kind and caring expert to help us!
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They did a great, efficient and professional job replacing the water line- especially the day before Thanksgiving! Thank you!
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Chen plumbing was extremely responsive to my needs and Marcos was excellent. He quickly figured out what the problem was and developed options for me to consider. He handled all the details and arranged for it to be fixed the same day! He was prompt and professional and clearly focused on me being a happy customer. I would recommend Chen plumbing and Marcos without hesitation.
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Two water heaters in the house , 17-19 years old both , did lit heater in basement, not be able to light heater in top floor , water heater has small leaks already .
Customer had leaking gate valve in front of meter, customer informed me to remove old gate valve and straight pipe informed customer no warranty will be provided. Customer understands. Work is tested and complete.
Customer had valve leaking in box for washing machine. Tested pressure on home to make sure there was no underlying issue. Maneuvered washing machine out of way to cut wall and piping to replace valve box. Secured all connections and pressurized system. Attached new steel braided supply lines for washing machine. Gave estimate for customer supplied faucet replacements.
Fixed CPVC pipe leak in the ceiling and snake cleared shower drain
Customer complaint was Sloan Valve would not flush, inform customer. The next step would be to diagnose what was causing the issue, customer approved found issue to be diaphragm replace diaphragm with same diaphragm that was in original toilet, flushed multiple times to confirm proper function.
Customer stated that kitchen sink was backing up. Ran drain cleaning equipment and cleared stoppage. Reworked kitchen drain line under kitchen sink. Tested by filling up sink multiple times and dropping. At this time sink was draining as it should annd no backing up was occurring and also no leaks were present at this time. Cleaned up work area. If the kitchen sink backs up again, will recommend jetting kitchen line
Water service line was leaking and water running out from under the front deck down the hill to the street. Located where service line came into the house and concluded it was in fact the water service leaking. Could hear a hiss from the inside wall of the garage where the shut off and PRV is located. Received approval to repair line. Dug up the line and found and old black poly line with a cracked fitting tying it in to and old pvc repair. Cut out the pvc section and Repiped the black poly back into the copper going through the concrete. Pressurized to ensure a leak free installation. Backfilled and sprayed off the porch and driveway. No further issue at this time.
Client called us out due to their 50 gal Rheem nat gas water heater that was 4 yrs old was leaking at the bottom. Rheem did a warranty swap out and we got new 50 gal tall nat gas water heater installed in the old ones place. Installed up to code, with new expansion tank with proper support, and new ball valve shutoff, as well as new copper piping and new gas piping at the unit itself. Clients home water pressure is right at 80 psi, safe range is 50-79 psi. High water pressure will cause any type of plumbing issue on the water system possible, ex. Running toilet, dripping faucet, dripping shower head, pipe leaks, etc. Due to customer declining to have the high water pressure addressed by replacing the failed pressure reducing valve, work we did today we cannot warranty. NO WARRANTY DUE TO KNOWN HIGH WATER PRESSURE
Replaced disposal with 1/2 hp bager 5 disposal we supplied
Shut down water to home and drain down portable water system. Replaced 2.5 gallon thermal expansion tank. Cut drywall in small utility area to access PRV and replace. Rebuild Kohler toilet with new flush tower, fill valve and supply line.
Customer had water showing up on paper towel where cracking in ceiling is. Cut the ceiling to expose below the tub. Noted that the staining on the ceiling was directly below the P-trap ran the tub extensively and the shower extensively and was unable to re-create. The leak noted that the trim for the shower and the tub spout wasn’t sealed well sprayed water on the wall and had water show up below. Caulked the shower trim as the next step and left price to replace overflow seal if water still shows up. Gave customers info to David White to check for any water damage and repair the ceiling. Caulk needs 24 hours to dry.
Customer stated that upstairs toilet was backed up and leaking down onto main floor. Pulled toilet and ran camera to clear stoppage and scope line. Stoppage was made of soft tissue and pipe looked good. Reset toilet and tested. No leaks were present at this time. Caulked around base of toilet and cleaned up work area.
Customer stated that there is potential a leak in ceiling. Gave customer options of diagnosis issue and customer opted to get new shower curtain and fixed grout before cutting Sheetrock. Also checked pressure and pressure is above 80 psi and recommended to have Prv replaced. Also thermal expansion tank has failed and water heater is from 2016. Will send estimate for repairs needed.
Customer had issue in downstairs bathroom with watermark showing up on walls and floor. Customer stated that this happens after heavy rains. Meter not moving at all. Pressure at safe level and thermal expansion tank functional. There’s no evidence of leaking from toilet adjacent to exterior wall With water damage.
