Matthew was punctual, knowledgable, friendly, and able to communicate plumbing terms to someone who knows nothing about the subject.
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I am so, so impressed with not only the quality of the work Christian did, but also the attention to detail, deep knowledge, communication, and clear pride that he brought to every interaction. It’s so rare to work with someone these days that treats your house like their own, but that’s exactly what we got. I won’t be calling anyone else in the future - I found Chen (and Christian) via a quick Reddit search after our water heater failed and they literally saved the day.
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Matthew communicated well and did a thorough job. I will reach out to Chen if plumbing services are needed.
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We experienced a clogged sewer line the morning before the 4th. Fortunately, Chen Plumbing came to our rescue. Dawson & his Colleague immediately found the problem & then worked through the hot afternoon to solve it. Couldn’t be more pleased with their professionalism, knowledge & hard work.
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We had an excellent experience with Chen Plumbing. Braulio and his associate were committed to completing service and getting our problem fixed under difficult circumstances. They were professional and very informative throughout the process. Highly recommended.
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Dawson was very professional and installed the new part he diagnosed a week earlier to resolve my leak. I would definitely recommend Chen Plumbing and will use them again.
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Cody always does an amazing job and explains everything so I can understand it. He helped me last year and this time I asked for him by name.
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Matthew was very respectful, nice, and answered all my questions. I really appreciate his knowledge and professionalism!
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Matt was very fast, thoughtful and helpful. Our water heater burst back in November. We called Chen and they were able to send out Matt pretty fast. He drained the water out so we can have hot water same day and replaced the heater the next day, which we really appreciate since winter was coming. He also explained everything clearly when we have questions after the service about the new pressure valve, and we paid very reasonable price for everything. Our water heater is working really well! I will recommend him to anyone!
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Responded quickly, provided a fair price and explanation of the services needed. Quality of work was good and had a professional approach. There was no pushing of yearly memberships like other companies, which we appreciated also. We recommend.
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Cody was amazing! Educated me on the process the entire way!! Felt I was in great hands throughout the process!! Would recommend to my friends.
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Eric was great! Explained everything that needed to be done and gave me a price before he began the job! I will recommend chen plumbing to my friends. Honest and trustworthy and qiality workmanship
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Oh my gosh Matt was the most knowledgeable plumber we have ever encountered! Fixed our issues and then gave us excellent advice for moving forward on a new filtration system (ours died months ago) and tankless water heater. Chen Plumbing offers great service and sound advice!! I will using them again and again!
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Tim came on a Saturday morning to fix a leak from our water filtration system. He came very quickly and fixed the leak in no time!! Thanks again Tim for the excellent service!
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Customer stated that kitchen sink wasn’t draining and that disposal was working properly. Gave customer estimate to clear stoppage and rework piping. Removed eggshells and other waste from kitchen line and rework drain pipe. Tested and now kitchen sink drain is draining as it should and disposal is working. Stated to customer if backing up continues to happen we need cut into wall and rework piping. Also, at this time, customer didn’t want pressure checked in home. Cleaned up work area.
Customer stated that there was a sewer gas smell in laundry room. Found that there was no ptrap. Cut pvc pipe and installed ptrap. Tested and no leaks where present at this time.
Diagnose several issues between master bathroom and basement plumbing. Gave multiple estimates for primary and secondary plumbing issues to fix. Got approval for primary estimate to be completed on Wednesday.
Gave detailed quote to reroute sewer line in their backyard to facilitate ESOG foundation repair upon the customer’s approval. We rerouted the line with the appropriate slope to ensure proper function. The line was thoroughly tested. The soil was carefully backfilled and compacted and everything is now working. The job is complete and tested our standards.
Branch line blockage affecting master bathroom and hallway powder room. Located soft tissue blockage in the tie in between both bathrooms. Cleared blockage and confirmed no other issue going down to septic tank. Some flat spots in the drain coming from the master bathroom which is their primary bathroom. Recommended installing a bidet seat or a power assist toilet to help in having enough energy to clear the flat spots. House pressure tested at 60 psi. No further issue at this time. Customer had already pulled toilet. He elected to reset it himself.
Custom washer valve, hot and cold is dripping even when they are all the way off I cut out drywall to replace washer valve box, hot and cold. I replaced sectional pipe noticed customer that plumber do not put back drywall. Master bathroom left sink is draining slow slowly, I remove P-trap and clear out pipe with the chain knocker, tested water operation.
During a recent service call, the customer contacted us due to water accumulating on the ground near their pool area. We identified that the source of the issue could be related either to the pool itself or potentially the septic tank, which had not been pumped out in a few years. To diagnose the problem, I use a camera inspection and the specialized equipment to determine cause used clean out, leading to the septic tank. Initially, the cleanout appeared to be full of water, which suggested a potential clog. I explained to the customer that is part of the process to determine the cause of the issue. After running equipment through the line, I found no actual stoppage. The camera inspection confirmed that the line itself was clear, but the septic tank was in lndeed full. Therefore, my recommendation to the customer is to have the septic tank pumped out, as it has not been pumped out or serviced in several years.
Replaced toilet water shut off valve , minor tank rebuild with new fill valve , supply line , Mansfield flush valve gasket
Customer called for pipe was hit by contractor , told customer we will fix it for $550 , customer declined the service
