Matthew was very respectful, nice, and answered all my questions. I really appreciate his knowledge and professionalism!
Overall Experience
Quality
Price
Convenience
Matt was very fast, thoughtful and helpful. Our water heater burst back in November. We called Chen and they were able to send out Matt pretty fast. He drained the water out so we can have hot water same day and replaced the heater the next day, which we really appreciate since winter was coming. He also explained everything clearly when we have questions after the service about the new pressure valve, and we paid very reasonable price for everything. Our water heater is working really well! I will recommend him to anyone!
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Responded quickly, provided a fair price and explanation of the services needed. Quality of work was good and had a professional approach. There was no pushing of yearly memberships like other companies, which we appreciated also. We recommend.
Overall Experience
Quality
Price
Convenience
Cody was amazing! Educated me on the process the entire way!! Felt I was in great hands throughout the process!! Would recommend to my friends.
Overall Experience
Quality
Price
Convenience
Eric was great! Explained everything that needed to be done and gave me a price before he began the job! I will recommend chen plumbing to my friends. Honest and trustworthy and qiality workmanship
Overall Experience
Quality
Price
Convenience
Oh my gosh Matt was the most knowledgeable plumber we have ever encountered! Fixed our issues and then gave us excellent advice for moving forward on a new filtration system (ours died months ago) and tankless water heater. Chen Plumbing offers great service and sound advice!! I will using them again and again!
Overall Experience
Quality
Price
Convenience
Tim came on a Saturday morning to fix a leak from our water filtration system. He came very quickly and fixed the leak in no time!! Thanks again Tim for the excellent service!
Overall Experience
Quality
Price
Convenience
Cost more than expected when considering time and material
Overall Experience
Quality
Price
Convenience
Did an excellent job repairing the sewage pipe and offering advice. Ensured everything was put back the way that it was. I would definitely recommend this plumber!
Overall Experience
Quality
Price
Convenience
Roughed in two shower valves and tested to ensure leak free install.
Customer stated that there was a leak on kitchen faucet and was leaking into basement. Found leak on supply line that’s connected to the faucet side and recommended to customer to have faucet replaced. Will send estimate to install customer provided kitchen faucet. Also water heater is from 2009 and recommend to have it replaced before it leaks. Will also send estimate for water heater replacement. Will credit back $49.
Replaced leaking expansion tank with new one and bracket mount, replace two sharkbite fitting replaced with pro press fitting and copper pipe
We fixed kitchen sink drain clogged problem , 3” pvc line in basement was completely clogged by grease , fixed with new section of new line , add clean out , snake , camera work , also fixed Leaking disposal with flange
Return to install customer provided toilet. Removed all toilet and installed new customer provided toilet. Found that flange was sitting in too low and customer opted out of getting the flange fixed today. There will be no warranty coverage due to flange. Tessa toilet and no leaks were present at this time. Caulked around base of toilet and cleaned up work area.
Broken and damaged faucet stem by customer attempted repair , had to replaced , cut drywall behind supply and installed Gerber three handle faucet chrome set , not fix drywall back .
Customer needed drain line scope across family room area where demolition of slab will occur. Pulled one toilet and found main trunk line exiting home not crossing around family room area. Pulled another toilet in master bathroom located 4 inch PVC line across slab. Reset both toilets. Recommended homeowner change out pressure reducing valve and likely thermal expansion tank as well. There is no warranty due to high-pressure on system for toilets.
Customer had spot on ceiling beneath master bathroom shower. Customer was unsure if watermarks had been there for a long time or just recently. Cut and diagnosed potential leak and found P-trap for master shower directly on drywall ceiling. Old watermarks coming down both sides of P-trap were evident. Ran shower for approximately 15 minutes with no water coming from slip joint or from shower drain. Advise customer of what would be necessary to replace P-trap. Gave estimate for water heater replacement.
We replaced pressure regulator and main house shut off valve in basement Delta shower cartridge was replaced in upstairs guest bathroom Hammer arrested was installed under kitchen faucet
Quoted $1500 for water service leak repair
We replaced gas water heater on second floor . We also replaced pressure regulator and ball valve to turn water if to whole house
