Matthew was very respectful, nice, and answered all my questions. I really appreciate his knowledge and professionalism!
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Matt was very fast, thoughtful and helpful. Our water heater burst back in November. We called Chen and they were able to send out Matt pretty fast. He drained the water out so we can have hot water same day and replaced the heater the next day, which we really appreciate since winter was coming. He also explained everything clearly when we have questions after the service about the new pressure valve, and we paid very reasonable price for everything. Our water heater is working really well! I will recommend him to anyone!
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Responded quickly, provided a fair price and explanation of the services needed. Quality of work was good and had a professional approach. There was no pushing of yearly memberships like other companies, which we appreciated also. We recommend.
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Cody was amazing! Educated me on the process the entire way!! Felt I was in great hands throughout the process!! Would recommend to my friends.
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Eric was great! Explained everything that needed to be done and gave me a price before he began the job! I will recommend chen plumbing to my friends. Honest and trustworthy and qiality workmanship
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Oh my gosh Matt was the most knowledgeable plumber we have ever encountered! Fixed our issues and then gave us excellent advice for moving forward on a new filtration system (ours died months ago) and tankless water heater. Chen Plumbing offers great service and sound advice!! I will using them again and again!
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Tim came on a Saturday morning to fix a leak from our water filtration system. He came very quickly and fixed the leak in no time!! Thanks again Tim for the excellent service!
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Cost more than expected when considering time and material
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Did an excellent job repairing the sewage pipe and offering advice. Ensured everything was put back the way that it was. I would definitely recommend this plumber!
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We fixed kitchen sink drain clogged problem , 3” pvc line in basement was completely clogged by grease , fixed with new section of new line , add clean out , snake , camera work , also fixed Leaking disposal with flange
Return to install customer provided toilet. Removed all toilet and installed new customer provided toilet. Found that flange was sitting in too low and customer opted out of getting the flange fixed today. There will be no warranty coverage due to flange. Tessa toilet and no leaks were present at this time. Caulked around base of toilet and cleaned up work area.
Broken and damaged faucet stem by customer attempted repair , had to replaced , cut drywall behind supply and installed Gerber three handle faucet chrome set , not fix drywall back .
Customer needed drain line scope across family room area where demolition of slab will occur. Pulled one toilet and found main trunk line exiting home not crossing around family room area. Pulled another toilet in master bathroom located 4 inch PVC line across slab. Reset both toilets. Recommended homeowner change out pressure reducing valve and likely thermal expansion tank as well. There is no warranty due to high-pressure on system for toilets.
Customer had spot on ceiling beneath master bathroom shower. Customer was unsure if watermarks had been there for a long time or just recently. Cut and diagnosed potential leak and found P-trap for master shower directly on drywall ceiling. Old watermarks coming down both sides of P-trap were evident. Ran shower for approximately 15 minutes with no water coming from slip joint or from shower drain. Advise customer of what would be necessary to replace P-trap. Gave estimate for water heater replacement.
We replaced pressure regulator and main house shut off valve in basement Delta shower cartridge was replaced in upstairs guest bathroom Hammer arrested was installed under kitchen faucet
Quoted $1500 for water service leak repair
We replaced gas water heater on second floor . We also replaced pressure regulator and ball valve to turn water if to whole house
Customer had bathtub that took over 10 minutes to drain. Inspected the tub and gave price to run snake through the overflow because the stop was already off and there was no evidence of topical stoppage. Cautioned customer that drain cleanings carry inherent risk such as recurrent stoppages or pipe damages from snaking. Made customer aware that Chen Plumbing isn’t responsible for either of these possible issues. Pulled hair back with snake on two passes and had a clean snake on the third pass. Tested work to ensure proper flow. Noted to customer the difficulty of pulling the shower valve open. Valve also doesn’t appear to be strapped properly. Left price to replace shower cartridge as a first step to correcting this issue.
Addressed a sewer backup caused by tree roots, using hydro jetting to remove the blockage and protect the line.
