I've dealt with Chen two times...both in 2024. Both plumbers who did the work were excellent craftsmen, and were friendly & interactive. The office staff is easy to reach, and they use the latest technology to communicate with their customers. I think the prices were fair. There was no price gouging going on. If you're looking for a plumber in the north or east parts of metro Atlanta, they are an excellent choice.
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Had a great experience with Matthew C. today! My guest shower started leaking, and unfortunately my old home has the plumbing behind my shower in a very tricky & inconvenient location. Matthew told me "we'll get it done" and he got it done! He was able to get behind the shower in the least invasive way possible (even though he had to cram himself into a corner to do it) and we were able to avoid having to do major tile work. He fully replaced the shower valve and I have a non-dripping shower in better condition than before the leak even started! Thank you Matthew and Chen Plumbing ⭐️
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Very personable and fair. Not only did Max and his associate do a great job, when they realize it didn’t take as long as quoted, they gave us a reduced price. I will always use them. This is not the first time.
Response from Chen Plumbing:
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work!
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Cody was professional and very thorough. High compliments for his excellent service.
Response from Chen Plumbing:
We are pleased to know your experience with us was a good one!
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Cody did an amazing job. He fixed the leaking pipe in my basement and fixed the water pressure in my shower. It was for an amazing price and it was done quickly. After he completed the job, he showed me what he fixed and was very professional. 10/10
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On time. Knew exactly what work needed to be done. Very professional.
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Chen Plumbing in general was very responsive & prompt in their communication. Cody was very professional and took the time to explain what he was doing & why. Greatly appreciate him fixing our issue!
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I like the fact that Mr Chen is so prompt and he’s extremely honest about the job that’s needed and not adding any additional cost!
Response from Chen Plumbing:
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.
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I’m in the process of selling my house, and has a major gas leak. My realtor referred to me Chen Plumbing. Eric, a technician, was sent out to my house, and he found the leaking gas line was in the crawl space where to pipes were in contact with each other. He made the repair, and I was so impressed with his work, I had him come back out to take care of some plumping issues before I sold the house. He did great work!! The people in the office were also great, and they kept me informed of when the technician was going to be out to do the work. I recommend Chen Plumbing to anyone who needs plumbing work done!
Response from Chen Plumbing:
Thank you for sharing your kind words with us. It means the world to us and to our entire team!
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Dawson was very knowledgable and provided quick and service and kept the area clean. Highly recommend and will use the next time I have an issue.
Response from Chen Plumbing:
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.
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Erik fixed our problem and helped us figure out a plan to address another.
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On time, professional, and very tidy with tools and supplies. Couldn’t ask for more!
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For this job, I worked on replacing water heater up to code and also replaced bad pressure regulator.
Price is to cut out key turn gas valve that feeds fireplace in the master bedroom. Will cut black iron and Megapress new fitting to new stop. Will connect to the soft copper with a flared connection. 11/26/24 Returned and cut out old key turn valve for fireplace. Threaded new black iron into the black iron 90 coming from the floor. Reconnected to threaded pipe running under concrete to fireplace and mega pressed pipe in place. Tested work for leaks and found a leak on megapress fitting. Cut out again and reworked it. Tested all pressurized gas piping above the floor. Found no leaks on work performed with soap. Was getting a gas reading coming from the floor with the electronic detector. Let customer know that pipe passing through floor can’t be tested. So with the gas reading coming from the floor. The pipe needs to be replaced through the floor to ensure safety.
For this job, I worked and providing and installing 50 gallon Rheem electric water heater up to code. Also installed a new pressure regulator for home.
Master bathroom room toilet not shutting off. Customer tried to shut the valve off next to toilet but would not turn off. Gave customer estimate to rebuild toilet and replace shutoff valve. Customer approved estimate. Installed new shut off valve for toilet and rebuilt master bathroom toilet. Tested toilet. Toilet is working with no leaks or issues.
For this job, I worked on installing and providing new toilet. Also replaced toilet shut off valve.
For this job, I worked on replacing 3 hose bibs and 2 shut off valve for hose bib.
For this job, I worked on installing 2 new straight stops for hot side sink.
Broken hose bib off wall , installed new hose bib fasten to wall and connect pipe inside crawl space
Replaced tankles water heater in basement
For this job, I worked on installing customer supplied garbage disposal.
Customer wanted things checked around the house to keep things safe and up to date. Checked house pressure at 78 psi and the thermal expansion tank was popped. Customer also had leaking shutoffs for washing machine. Replaced the stops for washing machine, installed a new thermal, and installed a new prv. Tested all work to ensure proper function and no leaks. None were found. House pressure set to 60 psi.
For this job, I worked on installing new hose bibs. Installed cus
For this job, I worked on replacing water service entirely from there meter to the inside of home. Sleeved water line with 2” pvc pipe. Also replaced main shut off and added new pressure regulator. Added a valve for fridge water line.
