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Eric was great, above and beyond our expectations. Very knowledgeable.
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Kevin was professional, thorough and patient with all of our questions. Hopefully we won’t need to see you again soon, but you will be the first company we call if and when we do! Thank you so much
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Cody is my kind of plumber. He's more interested with assessing and identifying the problem than looking for ways to milk customers. He listened well during his visit and offered potential solutions to what may have been cause the intermittent sewer smell in the house. Without question, I would highly recommend Chen Plumbing and in particular, Cody! He's the man!
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Victor and his assistant were quick to locate the mystery leak and repaired it correctly. They cleaned up incredibly well. It was impressive.
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Examined all the plumbing issues requested. They explained the cause of the problems very clearly. Discussed repair options and costs before work was started and completed all work the same day. Very satisfied. Great service!
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Professional, polite, and conscientious service done in a timely manner. I couldn’t be more pleased with a job well done!
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Incredible responsiveness on a Sunday night after 8pm.we came back from SC to a flooded kitchen, basement ceiling tile below saturated wirh water and several on the floor that had broken. Water dripping into the basement kitchen. Crawl space and rec room ' quite the fiasco! Mr Chen came, quickly diagnosed seversl.problems, got right to work, and helped us determine additional resources we would need. Problems were fixed, recommendations made fior more work to prevent the next disaster - all done courteously, patiently and professionally by someone we had never met. I had seen previous recommendations in a local FB group and it was all true. Highly recommended!
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Cody Butts and his assistant were super helpful and gave us options for how to proceed. Our shower was an unusual setup but he was able to figure out a good repair quickly, and now my shower works better than ever. Thanks guys!
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Since I got the toilet replaced, I thought there would be more of a discussion on toilet height and efficiency so didn't get a much different one than I had so was disappointed in that. I also had to remind them to check for leaks as that was what the call was for originally. But replacing the toilet was quick.
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Answered all of my questions and made me feel very comfortable.
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Juan and Dailton did a fast, friendly and effective repair of my 50 year old toilet.
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This was my first time using Chen Plumbing and I was very impressed with the customer service and quality of work. Juan replaced two sump pumps for me. He is professional and very knowledgeable. He explained what needed to be done, gave me a fair quote and scheduled an appointment to do the work. He arrived on time for the appointment and ready to work. Juan has a great personality and was a pleasure to work with. If I need plumbing service in the future, I will request Juan.
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Toilet and bathtub and shower in the main floor is backing up and flooded the main level. I removed the toilet in the hallway bathroom to have access. I ran my snake for about 95 feet and get to the blockage was able to get the sewage water to come down. I put in the camera and there is standing sewage water from the 90 feet mark from hallway toilet and beyond. Possible root intrusion and broken pipe at 90ft mark to 100ft. Recommended excavation, no flushing or draining until resolve.
Installing 25ft of 1/2in csst gas pipe from water heater to stove. Contractor already pre drill hole for gas valve placement. Installed gas ball valve, contractor will install gas stove the next day.
We did camera inspection from clean out in the front to the street , we replaced front and back hose bibs , we snaked the shower drain and cleaned bathroom sink pop up and p trap
Customer three handle shower tub valve. Keep leaking out water nonstop unable to turn off water at the shower. I recommend customer to rebuild or replace the three handle shower valve. Very high water pressure recommended install a pressure reducing valve.
Came back to replace the old PRV and fix a leaking pipe that was agreed by homeowner yesterday but had to get parts from supply house. Upon arrival I shut off the water at the meter and began working in crawl space by removing the old PRV. It was activity leaking and I cut it out and installed a new ball valve and two PRV system a black tag and the green tag. Once they were in place I pressed them together and moved to the first floor to repair a section of 1/2 copper pipe. I cut out the section that had the pinhole and used two couplings to install and connect a new piece of copper pipe. Once it was all properly connected I turned on the water and check for leaks or issues which non were found and homeowner is satisfied with the service provided also likes the new pressure since before when using any two fixtures they would lose a lot of pressure and now it works properly and can open multiple fixtures and he doesn’t loose pressure. Homeowner states that he smelled gas and I did look
Customer requested replacement of old cast-iron PVC for a restroom remodel we upgraded the toilet piping into PVC so the contractor could install the new flange with ease. We also replaced the water piping for the vanity sink and drain lines above the crawlspace added capped to water lines so that the contractor could easily attach service stops later, in the crawlspace we found buildup in the old fitting so we replaced it with new PVC and proper fittings for long-term reliability. We also installed the customer supplied shower valve and insured everything was supported and leak free.
Replaced old leaking water heater. Water pressure was previously at 100 psi. Replaced PRV and set to 70 psi. Tested to ensure proper function and a leak free installation. Vent appeared to be back drafting out of vent hood on water heater. All visible venting had pitch. Vent is connected to hvac system and is going into chimney stack. Recommended homeowner have a licensed hvac company come inspect the chimney to see if a chimney liner was ever installed in the home.
Replaced both hot and cold water shut off valves , kitchen faucet with we supplied , pull out spray and soap dispenser
Returned and installed new 50 gallon gas water heater with a new shutoff and thermal expansion tank. Supported the new expansion tank and put a new capped pan under the heater. Installed new prv and set the new house pressure to PSI. Tested all work to ensure proper function and no leaks.
Replace customer supplied toilet, shower valve and trim. Cut drywall behind shower valve to replace. Chen plumbing is not responsible for any drywall repairs.
Customer upstairs master bathroom toilet is backing up. Only the toilet is backed up. I cleared it with a hand auger test operation flush many times everything seemed to work.
Custom branch line hallway bathroom toilet is backing u, upstair washer is tie into the same line. I pulled the toilet and ran a snake into it. Clear out the blockage at about 15 feet from the toilet after that I camera line find that there are cast iron pipe that run underneath the slab is very corroded and have a lot of scale in it. My chain knocker break up a lot of the scale, and the scale is sitting in the bottom of the pipe recommended customer to have it hydrojet and flush out also install a liner for the main sewer line that run under the slab.
Complete work mentioned in estimate Scope of work completed Furnish and install installed new single handle kitchen faucet. Customer also requested a camera inspection through corrugated lines draining to backyard to assess and identify the cause of the backup. Additionally, we furnish and install a Rheem 40 gallon short gas water heater. All observed code violations were corrected to bring the installation up to current standards. We also replaced Kohler shower valve and thoroughly tested its operation to ensure proper functionality. Furthermore, the existing crossover T for the hot water recirculation system was replaced and tested extensively. upon completion of all work, all systems were tested and confirmed to be working as intended.
Upon arrival customer stated a toilet was clogged. Customer also stated they wanted me to check all the other toilets. I flushed all the toilets in the building and that was the only one clogged. While I was flushing the toilets I noticed that the toilet upstairs was constantly running and I found the fill valve was not working properly. I gave customer two estimates. Customer approved of the estimate to auger the clogged toilet but did not approve the estimate to rebuild the toilet. Customer stated they would rather buy a new toilet and have it installed so I am leaving them with an estimate to install a customer supplied toilet. I auger the toilet that was clogged and was able to get the toilet unclogged. I tested the toilet multiple times and the toilet is working properly.
