Overall Experience
Quality
Price
Convenience
I really appreciated the knowledge and professionalism of your sales person.
Response from Mason Air Conditioning & Heating:
Your kind words mean a lot to us. Thanks for the positive feedback.
Overall Experience
Quality
Price
Convenience
Response from Mason Air Conditioning & Heating:
Your kind words mean a lot to us. Thanks for the positive feedback.
Overall Experience
Quality
Price
Convenience
Client had an issue with drain line backing up. Did a complete evaluation of all AC system, found a lot of sediment and slime in drain line, outdoor capacitor was very weak, and compressor had high startup amps. Gave client solutions for issues with system, however, system is 11 years old and recommended replacing due to age and cost of repairs. Client needs to discuss replacement with spouse and just wanted to do minimal repairs for now. Got approval from client to install an in-line drain guard cleaner, cleared and flushed out drain line, and replaced dual run capacitor. Cycled and tested drain in AC system, all operations OK at this time.
No cooling on unit number four. Did a complete evaluation of system. Found system low on refrigerant which means there’s a leak in the system, also system has a weak outdoor capacitor, contactor is burnt and pitted, and compressor has high startup amps. Gave client Solutions for issues with the system, however, system is 12 years old and recommend replacing due to age and cost of repairs. Client pay the diagnostic fee and would like to think about replacement options over the next day or so and will get back to us.
Sent quotes for new system build
Task Includes -Installation of new carrier 2.5 ton heat pump system -Connecting to existing copper Lineset, duct work, and electrical -R-11 flush Lineset -5KW Heat Kit -10 year parts 1 year labor warranty -All permits and inspections included
Arrived to find system low on charge System is r-22 and we do not carry r22 no longer Advised client replacement is recommended over repairs due to age and ban of r22 Client invested in new carrier 2.5 ton heat pump system to be installed tomorrow Will be raising condenser on 2 pads and blocks Will be using r-11 flush on lineset due to new refrigerant usage and old r22 oil in lineset Client payed deposit by check and will be paying remaining balance after completion of work
Client thought I was coming out for estimate for new electrical circuit for ac. Made aware we only do ac. Still have quote for new ac
Today I visited for the diagnosis and inspection of the ac system. The equipment is a 2007 Trane and uses R22 Refrigerant (r22 is no longer imported or manufactured in the US). I discovered multiple repairs that are needed and other concerns with the equipment. The condenser fan motor bearings are seized and the compressor fan capacitor will need to be replaced. The drain line connection at the air handler is broken. The evaporator coil is rusted and could possibly be leaking refrigerant. Due to the repairs needed and high potential for future repairs we recommend the equipment is replaced. I provided multiple estimates , 1 for the immediate repairs required to get the system running and the others are for a complete system replacement. The system is down at this time.
Task Includes -Replacement of downstairs duct work under home. -All duct work is and will be replaced with outdoor use duct work -Strapping and sealing to code requirements
Brennan G Today I visited for a system replacement estimate. I provided multiple quotes for the repair and replacement of the system.
Quoted client new 2.5 ton carrier Heat pump for upstairs Also quoted new duct system for downstairs due to completely submerged from flood. Client payed deposit for duct work by check need to have on schedule. Client is going to talk with insurance for the system to be replaced but will also be having it installed
Found bad compressor Sent estimate to replace not under warranty and for new 2.5 ton heat pump system. Client wanted new compressor installed signed estimate and will perform work today. Creating another call for compressor replacement Task Includes -Replacement of non warranty compressor -Replacement of inline filter dryer -Factory charge 6LBS R-410A Performed above work all is now performing as designed Sent payment link for client to pay for todays work offered new compressor contactor due to highly pitted client denied at this time
Brennan G Today I visited to inspect a water stain on the ceiling and determine if it was coming from the AC system. I found that the water stain is over 10ft away from any components of the air conditioning system. It is confirmed that the water stain is not being caused by the AC system in any way. The area was dry during my inspection today. Tara informed me the ceiling only gets wet when it is raining outside. I suspect the roof has a leak.
Task Includes -Replacement of warranty evaporator coil -Replacement of bi-flow filter dryer -R-410A by the LB is subject to change while weighing charge in
