Mason’s has been great for my AC issues, respond in a timely manner, pricing is reasonable, I highly recommend. Knowledgeable staff!
Response from Mason Air Conditioning & Heating:
Thank you for your feedback. Our team is very thankful.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Very easy to work with in all regards. Courteous, expedient and better than average service all around. Enjoyed working with Tory, Brandon, Phil, Sally and Daniel who all were willing to make sensible recommendations, listen to our needs, correct any deficiencies/errors and provide a great level of customer care. Thank you for getting us back on track with our brand new A/C system as promised! Big thanks to Tory and the company owner for going the extra mile to provide a fair deal and take the time to deliver us a heat pump that we were advised was the only one available in the area! I would definitely recommend Mason Air Conditioning & Heating based on our experience!
Response from Mason Air Conditioning & Heating:
We're delighted to hear that our heating and cooling service met your expectations. Thank you for your kind words.
Overall Experience
Quality
Price
Convenience
Arrived to find system almost completely out of Freon Added Freon to get system running to then find system now going off on high head pressure. Client called another company out before we could come assess issues and you can tell someone broke the sensing bulb off and then tried to adjust valve which is a non adjustable txv. Made clients aware that (2) parts need to be ordered now to fix issues.
Vent still condensating in back bar area and a little bit in main lobby. Need to force more air into that area. Recommended adding another supply or two in the back bar area to force more air so that vents do not condensate. Also opened up the baffles on the supply. Diffusers, most of them were closed off, which was restricting airflow. Scheduled to come back Wednesday, June 18.
Sealed supply boots with mastic and roll insulation to prevent sweating
Jumped the Bryant unit to 2 stage cooling. It will now cool at 100% capacity Everytime it comes on. Should take care of the heat load issue on that side of the restaurant. James gave an estimate for carrier system, the condenser coil is shot. It’s doing everything it can.
Low pressure 24v wire had a short at compressor from contact with refrigerant line. The wire was repaired and system is operating in good condition at this time.
Task Includes -Installation of new Bryant commercial 4 Ton RTU -Strapping and sealing to code -Reconnecting to existing electrical, ductwork, and drain -All permits and fees included -Crane fee included
Returned to find system with a blow out in condenser coil Advised client replacement over repairs is a highly recommended solution due to age and cost of repairs.
Arrived to find t stat in off position and 84 degreees in area of concern. Investigated bar side system to find bad condenser fan motor Replaced with new universal motor Tested system to find all okay and cooling to best of abilities Made Joe aware that system is old and falling apart! Replacement is in its near future. Sent invoice payment link Performed the below task. Task includes -Replacement of out of warranty condenser motor
Performed system maint Found merv16 highly restricted air filter causing high static pressure and making system inefficient. Advised client to run a less restrictive air filter (merv8). Adjusted charge and assured proper operation. Advised client he has no up light on his system and the error message he was receiving on t stat was for his air filtration system and that it does not need to be replaced but is required to change fikter. Also advised to change fikter more periodically due to dust in home as I was informed about. Advised client that he may have duct leakage but was unknown at this time and can not access attic to inspect duct system.
I swapped the supply and return
Task Includes -Replacement of Air Plenums -Replacement of return air ducts grill -Replacement of supply air ducts and grills
Returned and checked system operation to find all working as designed but system is in Rough shape. The ductwork is in poor shape also and has been saturated with water due to its condition. Need to return and replace all supply and return duct with new supply 4 way grills
Found drain line clogged cleared and treated tested system operation all okay
