Customer had bathtub that took over 10 minutes to drain. Inspected the tub and gave price to run snake through the overflow because the stop was already off and there was no evidence of topical stoppage. Cautioned customer that drain cleanings carry inherent risk such as recurrent stoppages or pipe damages from snaking. Made customer aware that Chen Plumbing isn’t responsible for either of these possible issues. Pulled hair back with snake on two passes and had a clean snake on the third pass. Tested work to ensure proper flow. Noted to customer the difficulty of pulling the shower valve open. Valve also doesn’t appear to be strapped properly. Left price to replace shower cartridge as a first step to correcting this issue.