Arrived today due to continued issues on dehumidifier within the basement.Upon arrival thermostat was at 72° with desired temperature of 78° then the de-humidistat was at 57% humidity.Upon arrival tested operation confirming the indoor & outdoor equipment was operational along with dehumidifier was fully operational as well.Allowed equipment to run for 5-10 minutes with temperature and humidity dropping within short period of time temperatures dropped to 68° and humidity dropped down to 47% and continued to drop lower.Temperature split was 54° & 78° which is a 24° temperature split.Re-searched manual finding all readings to be in specifications per Sante-Fe. Advised customer to allow maximum effectiveness they will need to run air conditioning at lower temperature to assist dehumidifier with removal of humidity.Along with there are various additional factors that plays a role with humidity issues such as windows, doors & seals along with insulation and many more factors.Found the filte