Overall Experience
Quality
Price
Convenience
I was very impressed with professionalism displayed by both the Comfort Advisor and Alex, the Service Technician. The Comfort Advisor did not try to oversell but remained constant in his effort to provide me a product that was reliable and efficient. As for Alex, he performed his job like clockwork. He was effective and efficient, and from the onset made me feel confident the job would be properly done. He takes pride in his work. A job well done!
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
DCM1 service 1 of 2 Heat completed checked (1) 16x25x4 filter, tested system operation’s everything is operating properly at this time attached is heat maintenance checklist. Recommend duct cleaning for indoor air quality. Insulation above master bedroom is non-existent recommend adding to keep in heat/cool.
Upon arrival tested existing heat sequencer and it had failed again, replaced heat sequencer and tested heat strips got an amp draw of 17.1; 15.9, system is fully functional and operating within manufacturer design at this time.
DCM11: heat completed, replaced filters (2) 20x20x1 (1) 18x20x1, system is fully functional and operating within manufacturer specifications at this time, below is completed heat maintenance.
Installed new T4 Honeywell thermostats on systems 12 and 13, programmed thermostats to run a schedule which will allow auto changeover between heat and cool and to run a temp limit of 65 in heat and 78 in cool in accordance with the Compass policy, tested system in heat, cool and fan mode system is functioning properly at this time.
DCM11 need to return. Office closed before we could complete maintenance( System #11 ). Need to install (1) F18201 in system #10. Systems 1-10 and 12-13 are completed. System #9s supplemental heat strip sequencer is faulty, tested system to confirm fault, heat sequencers’s internal thermo-disc is beginning to fail, at times it works at times it doesn’t the longer the heat sequencer is energized the more likely it is to fail, recommend replacing heat sequencer to maximize available BTUs at all times. (The heat sequencer required is the same heat sequencer we replaced on 20 dec 2022 in unit #7)
Arrived to thermostat not reading the correct temperature, checked all 3 units and they are operating within manufacturer specifications at this time, placed temperature probes on thermostats all reading within a degree of thermostat reading, placed probes on returns to get 77* air.
Arrived to no heat, identified system and existing fault code “Eb” thermostat call invalid, (system is brand new) conducted extensive diagnostics to determine fault, system functioned as designed with a call for cool and call for fan however faulted on a call for heat, discovered improper configuration within thermostat. Thermostat was installed incorrectly, system was not tested during startup based on wiring and configuration there is no way the heat could’ve functioned properly. Reconfigured thermostat and conducted low voltage repair, system functions as designed, with heat running amp draw is 56A system is heating at this time.
DCM2 :Service 1 of 2, AC, Changed (1) 16x20x4 filter, (1) 16x25x1 filter, check (1) Humidifier Pad 35, Performed Cooling Maintenance per checklist Systems are running at this time.
DCM1 : Service 2 of 2 ;Ac, Changed (1)F16x25x4, Performed Cooling Maintenance Per Checklist, System is running at this time
Installing A/C, furnace, coil for an outstanding customer in Smyrna Georgia
Business training with Trane in Duluth Georgia
