I wish the price could be a bit lower but understand that at these times everything is higher. More important, Alicia went to great lengths in reviewing my situation, answering all my questions and providing the best service. She did all this with a personal touch. This means everything to the customer - keeps the customer. I have many years in the customer service field myself and recognize how rewarding it is for the employee to do their very best and the obvious benefit the company will receive. She's a keeper !