Customer stated that kitchen sink was backing up. Recommended to customer a half snake ran through drain to clear stoppage. Attempted to clear stop using snake that was on truck and couldn’t get it cleared. Will need to return tomorrow to run bigger snake. Cleaned up work area. Returning round bigger snake to attempt to clear stoppage in kitchen drain line. Once again couldn’t get stoppage cleared and let customer know that next steps would be to access drain pipe in basement and cleaning it that way. Cleaned up work area and customer will give us a call back if they would like us to proceed. Also, customer would like to proceed with following steps. We will credit back some of today’s charge.