All for water main leak. Arrived and found water leaking profusely from ground. Tenant states they were contacted by the water service provider and advised they were losing 800+ gallons. Leak is coming up approximately 3 feet from meter. Dug down and exposed one inch plastic waterline. Leak coming from ~1/2 inch crack in line. We found significant amounts of rocks, which may have contributed to damage. No other verifiable causes of damage found. This leak was not affected in any way by tenant use, but is likely defective material or installation caused. Now that leak has been repaired I recommend the tenant contact the water service provider for a bill adjustment.
