Call for water on basement floor. Arrived and discussed concern with Ms. Christina. She mentioned noticing a spot on the floor in the basement. She promptly called an hvac company to inspect, as her hvac unit is on the opposite side of the nearest wall. When they were unable to identify source of problem she contacted Chen plumbing. Upon inspection, the tankless water heater was found to have a burst pipe that resulted in water spilling on to floor, and under unit. Tankless is a Navien, six years old, and no other issues identified. Pressure on home is 50 psi. Condensation discharge line repiped and installed a ph neutralizer with bypass. New hose spigot installed on front of house. Tested all work, checked for leaks. Cleaned work site and walked Mr Stern through the work.
