Customer stated the toilet piece was broken upon arrival. After looking at toilet noticed Kohler toilet stem broken at the bottom. Informed customer the stem would need to be replaced. Gave customer estimate. Customer approved estimate. Replaced toilet stem and tested toilet. Flushed toilet multiple times and had no issues. Toilet is fixed and working properly upon departure. I’m going to look for a sprayer hose for the specific Kohler faucet the customer has because customer wants to keep that faucet.
