Arrived to home home for no hot water. Upon inspection found that water heater is not too old and properly installed. Saw that pilot light was not lit. This can happen when there is a backdraft from flu piping or faulty gas valve. Customer stated she tried to light it. I clicked igniter one time and pilot lit. Customer was not aware that she had to hold down button until light appeared. Let customer know that gas valve could be bad or back draft happened and blew out pilot which is a rare occurrence. Left options for repair or replacement if this happens again in the future. Collected 39
