Arrived to the home, home is on a slab, customer has stated that 5years ago they had someone pull and reset the existing toilet. At that time, customer stated that the person reused the existing wax under the toilet and discovered that the cast iron flange was broken. That person then resetted the toilet on the broken flange. I arrived today because the toilet is leaking whenever it is flushed. I provided options for the customer to replace the cast iron flange and reset the toilet. Customer has declined any and all service at this time. No $59
