Customer stated that there was a leak coming from bathroom upstairs into bedroom down below. Went upstairs to bathroom and found that shower valve cover plate wasn’t properly secure to shower valve and also was missing a piece. Also noticed that hole cut for shower valve was too big for trim to cover, which may allow water to go through. Attempted to tying down, screws for cover plate, but shower valve is crossed threaded. Recommended to customer to have shower valve replaced. To get access to shower valve will either a have to remove vanity or be cut out a section of tile. Will send an estimates to do so. Also gave customer referral for drywall. Wasn’t able to put cover plate back onto the shower because of the stripped shower valve. Stated customer to best use a different shower in the house. If any work is completed within the next 30 days, there will still be a $55 credit
