Customer had a large amount of water coming through the garage ceiling around New Years. Opened the ceiling (made customer aware that we don’t repair cuts to drywall) and found a lot of water soaked into the subfloor and upon flushing toilet saw a lot of water coming from subfloor at a failed toilet flange. Recommended having Reliable Restoration out to assess the extent of the damage before pulling and resetting in case any flooring has to come up to remediate. Reliable contacted customer and is sending a first responder.
