Charlie came to my house to replace two bibs that were leaking and loose. He was very professional and knowledgeable and arrived during the time window I was told. He was also very personable. He took the time to explain to me how they are supposed to properly work. I have a 2 year warranty as well for the parts from this job, and signed up for their yearly maintenance plan. When I need plumbing work again, I will absolutely call My Guy Plumbing, and I will ask specifically for Charlie to do the work.