Remove gold trim 2 handle lavy faucet from first floor powder bathroom and install a new 2 handle lavy supplied by customer pricing if we were to provide with gold and chrome Attempted to install Roman tub cartridges, and found the tub wrenches the technician has are not the proper size. Attempted to remove retaining nuts however was unable to do so. Spoke with service manager about other items for removal Replaced two handle lavy faucet, after installation of faucet found the pedestal sink is siliconed to the wall and is not supported with the lag bolts within the wall. The base of the pedestal sink is also held onto with either grout or silicone. Due to this the technician was unable to replace the popup assembly provided with the new two handle faucet Spoke to customer about how this was installed and how we can correct this issue with the pedestal sink We will need to remove the sink from the wall to remove any silicone or liquid nails that may be supporting the sink We will nee