Arrived to home and spoke with homeowner from ring doorbell. She mentioned to me that water is pooling / discharging from right side of home. She told me that the basement door was unlocked and that the sump pump was located in closet below stairs. I looked at discharge line on side of home and noticed the pump does not satisfy. Constant flow of water. I entered the basement and inspected the sump pump. This basin was installed I believe by a water proofing company. Any time that I have come across these types of units, the homeowners have mentioned a water proofing company doing the work. This led me to believe that this ground water issue has been going on for some time. Homeowner moved in last summer. I unplugged the sump pump and monitored the amount of water coming into basin. Water level was rapidly rising. I allowed water to get to 2nd pump to test pump. Pump turned on as should. The pump is pumping the water out as fast as it’s coming in. Water level does not drop while pump is