Arrived to the home for an active leak and the customer had turned the water off to the home. After a through evaluation I was able to determine that the cause of the leak is coming from the three handle shower valve. The existing tub spout failed due to a steady drip from the shower valve. With the tub spout broken it was leaking water in the wall creating the leak in the basement, also the stem unit on the hot side was leaking whenever the shower was turned on. I provided options and customer would like us just to repair the shower valve for today. Disconnected and removed existing trim and stem units. Supplied and installed new stem units and seats. Secured my connections and turned the water back on to check for leaks. There are no leaks at this time. Caulked trim for client as well. *Customer has requested a hard copy of the invoice mailed to their home. *If client calls us back within 90days from today’s service, I will give half credit back towards replacement of shower valve.
