Per customer the Steamer unit is not heating. when I check the unit, it keep filling and never stop filling therefore the light on the board is still showing fill. cleaned the water probe and the unit is going in to heat mode and it's heating and steaming. talked to customer and let him know that he can use the unit but we are still going to order new probe and return. also advised customer to replace water filter since they haven't been replaced in more than 6 months. he want us to order water filter and come back to put them in. 9/11/19 Replaced filter and scale stick, replaced probes, tested, sys ops, okay.