I can't tell you how impressed I was with Shane. He was very informative and when he looked at our heating system, was the first person all week that was truthful and helpful. As a woman, often home service providers pad bills, lie and try to sell you things that you do not need. Shane was so helpful and honest, he helped me know exactly how to plan my heating needs. I won't go anywhere else and look forward to the same fine service in the repair that I requested an estimate on. Very happy customer.