Arrived back to the home, we had supplied and installed a Flo by Moen for the client. At the time of that install, there is an electrical outlet that did not work. The technician on site explain to the client that the electrical needs to be working in order for the Flo by Moen to work correctly and to allow the heat tape to keep the pipes from freezing. The plastic union connection had froze and broke causing a leak above the device. We have reached out to Moen on the customer’s behalf, the manufacturer states that they do not sell those parts separately and we would need to purchase a whole brand new device and replace the broken one. After speaking to the owner of MyGuy Plumbing, he advised that we will need to charge to replace the device, or if the client would like to purchase their own and have us come back and install it as a one time curtesy. Client has declined both services at this time.
