Came out for customer wanting us to clean the coil upon arrival. Customer was promised over the phone that we would come out and assess the problem and be able to take care of it today which with a commercial coil like this without water access on the roof, this is something that needs to be rescheduled and come back to When I told the customer this she said there’s no reason for me to go up there and assess it that the owner of the complex already did that and that we would be wasting our time so then I told her there would be no way that we would be able to do the work today so she is going to look for a new company and if she can’t find one, then we will assess her on Monday or Tuesday