Customer stated that the two outlets in the nook on the far-left side, as well as the dining room outlets, were not working properly and would intermittently lose power. Upon arrival, all outlets were working, but I informed the customer that intermittent power issues are commonly caused by a loose connection. Proceeded with an intermediate diagnostic to assess the circuit. While opening and checking all outlets, I found that most had good connections and were properly wrapped. However, one outlet in the nook had poorly twisted and improperly joined wires. I replaced all outlets with brand-new devices and connections. I also re-spliced the joints in the nook with proper, secure connections and replaced the breaker for that circuit. Customer now has a five-year warranty on the entire circuit and is 100% happy and satisfied with today’s visit.
