Overall Experience
Quality
Price
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Overall Experience
Quality
Price
Convenience
I came to Tevis from another big name oil company for much the same reason as I have for leaving Tevis now. I run a business and take good care with fair pricing of all my customers. The long time loyal ones I make sure to take extra good care of them. The oil business does not seem to be that way. I have been with Tevis since they bought Rittenhouse and with Rittenhouse for some years prior. I have been on automatic delivery with budget billing...paying 10 months out of the year. In 2022 I was running a pretty good credit in my account and for the last two summers, let that credit ride. It was $975.00 in December 2023. on 12/14/23 you delivered 192 gallons of fuel to my house at $4.18/gallon........between 50 to 60 cents more than the market price. Now, If I have provided you working capital by means of my credit balance to work with, am on automatic delivery and have been a customer for years......I expect something a bit closer to the market price. This is a matter of trust. In my point of view, I have allowed you to control the money I send in each month and you have also determined the price I am going to pay. Probably foolish on my part. By the way, I checked today and YOUR on call price is $4.07. Last year I had a large credit balance and called to cancel the automatic delivery and have them send the balance to me......wouldn't you know it.....two days later your truck delivers a tank of oil. I just let it ride as a mistake. The difference in this recent tank of oil between market and what you charged was $113.99. This is entirely unreasonable. In my call today the offer was made to lock in my price cap at $3.59. I had called to apply for the price cap in 2022 and was told that I did not use enough oil per year to qualify. Your personnel are nice, and top notch....as they should be. Your pricing, just like one of your major competitors in the area does not take into account loyalty and how much we are giving you to work with between deliveries. I am done with Tevis.
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Never have a problem and office personnel courteous and helpful.
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Overall Experience
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Each year they keep all of my oil appliances working efficiently. You can call with a question and get a prompt answer.
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Interestingly the first 2 service tec did not fix the problem. Although they endeavored to replace parts suspect, the true problem was determined on the last service call to be, 1. an air leak in the fuel pump, and 2 somewhere else a short in the electricals. All tecs we courteous and seemed genuine in thinking the problem had been fixed, but the last tec figured it out.
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Had a bad experience with a service person who was very rude. Also, there is a delivery charge added to the price of the oil. While Tevis can offer good prices for their service, I do not like the little charges that can add up over time,
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I have always received excellent service from both Tevis and Modern Comfort Systems
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My last three phone and last in person with technician interactions reminded me why I chose them 40+ years ago for my heating needs.
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Overall Experience
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Thank you for choosing us to be your #2 heating oil supplier!
Local fuel delivery service that caters to residential and commercial customers heating oil delivery next day or sooner
Affordable solutions and heating oil minimum delivery is available, contact us for details.
24/7/365 phone monitoring and heating oil emergency delivery is available.
We appreciate you choosing us to be your #2 heating oil delivery company
We appreciate your home fuel oil delivery business
