Woke up to cold home, though I have automatic delivery, and by past experience I was about due for delivery, but because my tank had run dry in 2024 < while under Tevis, I thought I was out of oil again, called for delivery and was told tank would be primed. Delivery came in a few hours. (*****) but no heat. I called and was told that tank didn't need priming because I only needed 60 gallons. I was now upset I was still cold, and was told I didn't have service contract which I thought I had, Apparently I had AC contract, not heating, and i was told I couldn't get a contract because there was a current problem. I was finally told that delivery driver had already submitted service order. but I knew nothing about that, till I followed up with call to customer support/. Modern Comfort arrived that afternoon and replaced filter or something and problem was resolved. . Service provider was good and acceptably prompt. My problem is getting a service and maintenance contract for heat and ac, and what about fuel tank which I see on the web site. What do these contracts cover? Regular maintenance? emergency service? Can I be notified when contracts are due for renewal. Your rates are fair, Modern Comfort service is good, I am well into my senior years and would like to minimize the risk of being without heat in winter and AC in warmer months. regarding 4 stars for service is because of 2024 incident of running out of fuel and not priming the tank for several days. I assume this was a fluke, but it has left me hesitant to rely on you despite generally excellent service. (star system isn't working for me.). One more thing, how do you monitor when to refill tanks with oil?
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During the last cold break, for a number of reasons, I was short. Tevis delivered, and made me a return customer.
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Call center caring and driver respectful of lawn. Thanks
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Two years ago, I changed my home to a dual fuel system depending on the temperature the oil fired. Furnace runs very little. I was almost embarrassed by the last delivery. It was really really small. These people are great to deal with. Thank you so much.
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Husky Oil has done a great job for delivering fuel oil consistently on time & at the stated price.
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representatives courteous and helpful, price very good (or times) and delivery prompt\. One small \comment, bill was left under car windshield,i driveway not door of house as discussed. bill was found 3 days later wet and crumbled, it was raining heavily. all in all a verry minor exception to perfect service.
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I was a Husky customer whose account was transferred to Tevis. My last delivery was $.90 a gal. more than shown on the Husky site for that day.
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Twice you have failed to deliver oil until after my tank was empty causing me to have pay someone $175 to relight my furnace. I asked that someone call me about the incident and I asked via email as well. No one responded. I have changed oil companies. This is not an opinion, it is a fact.
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Wade was amazing, so kind and friendly!!! He deserves a raise and bonus!!!
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Completed a Fuel Oil Delivery as part of the service to a customer
Assisted a homeowner with home heating oil tank fill
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Quality fuel delivered by an oil company that cares, means more heat using less oil
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