Very prompt response from ordering fuel over the phone to having it delivered.
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NO one sleeping in the office He! He! AWESOME OFFICE LADIES GOD BLESS THEM !
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Fast service after hours and the technician did a great job and was very helpful.
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Used to deal with Petro and they were horrible!! So glad I switched, your people have been wonderful!
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Why was oil delivered to us? We did not request a delivery. We no longer wish to use your company because of things like this: dropping a $1200+ bill on our door without our knowledge or consent.
Response from Tevis Energy:
Thank you for your review and feedback Shannon. We would love the opportunity to discuss this situation more with you. Our Customer Experience Advocate, Chloe, will be reaching out today.
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Once again we have received an oil delivery with NO ticket. I am always interested to see my gallon rate, service fees, senior discounts, etc. I will again call the office to get someone to send that ticket to me. AND, I have called, written notes on my remittance statement copy and have NEVER gotten a response - this current year and last - for a explanation / worksheet for the developmentanswer and documented response. of my budget amount. Am I the only customer to be interested in how much my service contracts cost, whether I am being charged for an oil cap price fee, whether I agree with the unused balance forward from previous year and how many gallons I am projected to consume and at what price per gallon ?????? I THINK NOT but I still have not received a proper response. I will call -- talk to you soon.
Response from Tevis Energy:
Thank you for your feedback Robert. We are very sorry to hear that there has been issues with your delivery tickets and responsiveness. Our customer advocate, Chloe, would be happy to discuss these frustrations with you and determine a solution. If you are willing, please call her directly at 443-244-8406.
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The service was excellent. He took the time to show me how to light the pilot and remove the glass for cleaning. Everything was clean and neat when he left.
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I have been a customer of Tevis since 1979. I enjoy the benefits of budget billing and auto delivery so I never have to worry about running out of oil or getting large heating bills during winter months. I have also purchased service contracts to prevent unexpected breakdowns. On the rare occasion my unit has broken, a repairman has me up and running within 4 hours. For 47 years Tevis has never let me down.
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I ran out of gas unexpectedly and I called Tevis at 8:00 am and they were able to deliver gas to my house by 9:00 am. They were professional and polite.
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