Submitted to 2-10, 2-10 denied work order due to issue not caused by normal wear and tear. Autho 656144662642 CUSTOMER STATED: Leak from garage TECHNICIAN NOTES: 1/2” copper pipe in garage wall broke due to freezing. Need to cut out and replace about 1’ of 1/2” copper pipe. RESOLUTION/RECOMMENDATIONS: Unable to contact HBW for authorization. The authorization service keeps transferring me and starting the call over. Informed customer that if HBW authorizes repair, we would have to charge an $85 out of pocket trip fee to return. Presented customer with out of pocket estimate for pipe repair, customer did not accept estimate at this time. JOB NOTES: JOB STATUS: NOTCOMPLETE PARTS: (IF INCOMPLETE ARE STOCK OR SPECIAL ORDER PARTS NEEDED?) AUTHO: Unable to contact HBW for authorization. The authorization service keeps transferring me and starting the call over. ESTIMATES: READY TO SEND