CUSTOMER STATED: The homeowner complaint is the same as it was before TECHNICIAN NOTES: We found the water heater is 20 years old We did find some water in the water heater pan this time RESOLUTION/RECOMMENDATIONS: The water heater needs to be replaced along with code required items JOB NOTES: JOB STATUS: COMPLETE/NOTCOMPLETE (RETURN TRIP NEEDED?) Job not completed PARTS: (IF INCOMPLETE ARE STOCK OR SPECIAL ORDER PARTS NEEDED?) AUTHO: (AUTHO CODE OR WHO YOU SPOKE TO) Will be submitted by management ESTIMATES: (READY TO SEND OR NEED REVIEW) Built and ready to send