Customer was unaware he would be charged a service call as he thought this repair would be under warranty. The customer supplied Toto toilet we installed back in December of 2023 is missing the flush seal on the bottom of the flush valve with an additional clip piece missing as well. Explained to customer that if this part was not removed somehow before my visit, it would he inside the toilet. We do not build the toilet tanks, they are shipped out pre built and all we do is install the on the bowl provided. This is not a warrantied repair, labor warranty is only 30 days for non members. Customer asked me to leave. Unable to complete repair, collected service call, or completely safety inspection.