Cm 06/11/2024 Customer stated: they wanted a tankless water heater flush and to look at a leaking water heater and a customer supplied kitchen faucet replacement. Tech notes: called out today to look at a leaking water heater, perform a water heater flush, and replace a kitchen faucet. While on site I did not perform a water heater flush due to it leaking. The leak on the rinnai tankless unit is coming from the condensate line. There is no condensation line coming from the unit so it’s dripping into a bucket below. The kitchen faucet the customer has provided is not the proper faucet to install. Home owner needs a 4 hole faucet due to the way the counter top is cut. Resolution: condensate line needs ran. Job status: not complete. Job notes: I am un able to get the model and serial number for the water heater due to the location of the tankless. We fix the relief line and the condensate line and adjust some other piping This was warranty