INVOICE NOTES: water heater hot water does not last TECHNICIAN NOTES: came out today for diagnosis while out on site found water heater is a 2001 unit which is leaking on bottom element and is smoking due to age we will submit for replacement RESOLUTION: waiting on home owner to approve the charges she is responsible for due to 2-10 not covering the amount in estimate in the form please note 2-10 did not cover ammount JOBSTATUS: waiting on home owner to approve out of pocket ESTIMATES: send service estimate